Some of the very best customer service I have ever encountered…read more My online order arrived damaged. One phone call and a couple of photos sent and the problem was resolved within a few minutes. A big thumbs up to PTO!

Wow what an amazing staff . The customer Service is through the roof . As soon as I walked in I was…read moregreeted warmly and asked how I could be helped . Alex was so helpful that I ended up buying a new pair of boots at a great price

What a pleasant surprise. Nice young man explained why we couldn't put air in the tires. Will…read morerecommend.

The best shop around. They work in my bike and I buy skate stuff from them occasionally. They…read morehave been a large part of our community since Jason owned it. We love Falline!

We CANNOT thank Kevin enough for helping us girls from Oahu, HI on getting my teen girl set up with…read moreher 1st skateboard. Do we have skate shops in Hawaii? Yeah, but they are like Zumiez or another shop like Billabong that's mixed in with other things like clothes and very few options of boards .We have more surf shops than expertly crafted skateboards. Kevin patiently went over her experience, if it was more for cruising or tricks and based on being a novice, the size that would be suitable for her. He let her try different sizes as well. She got to pick out her design (god bless him she looked at a lot) and he went over piece by piece all the hardware she would need. He never tried to upsell anything. He was conscientious on price and gave ranges and explanation as to cost factors. He then built it for her in about 15 minutes. All in all it was much cheaper than this island girl thought it would be and she left thoroughly excited with it. Since we are visiting here from Hawaii, she even practiced it in the hotel room. The store was not busy for a Sunday morning and there were other staff ready and available to assist. I highly recommend this skate shop for all your skate needs and see Kevin. Thoroughly knowledgeable and super patient without trying to "make a sale". We will definitely spread the word and we will surely come back on a future trip.

Brother from California is a shoe whore and sent me here for a drop. I missed the day completely…read moreand showed up a couple of days later any way and the employee was still super nice. Let me know that they were sold out but gave me some pretty solid unsolicited advice. Place is legit. I also picked up a pair of vans while I was there.

Awesome place to get snow gear & equipment. They have an overwhelming large selection of just about…read moreeverything you could want for the snow. I ended up buying a stomp pad for my snowboard. The workers were very very friendly, one of them gave me good advice and answered all my questions regarding snowboarding.

Mountain bike, snow, skate and surf store - loaded up with winter sports equipment on Black Friday,…read moreclothes and accessories. Store with quality brand names, very well organized, and stocked up for us to shop up!

Go here for your next board, you'll thank me later…read more Gorge Performance is truly a hidden gem in the world of outdoor gear. Their pricing is incredibly competitive, actually best pricing in town beating out larger chain store prices, and the staff is absolutely the nicest group of people you'll ever meet. They took the time to help us pick out the perfect snowboard for my daughter, ensuring it matched her skill level and style. The personalized attention and genuine care they put into their recommendations made the entire experience enjoyable. My daughter can't wait to hit the slopes with her new board, and we couldn't be happier with the service. Highly recommend checking them out!

I can't claim to know how Gorge Performance does with experienced surfers, but I can say they were…read moreAMAZING with someone (me) who knew nothing about wetsuits. The owner, Kim, and an employee were both incredibly knowledgable and helpful. Lots of suits from which to choose, and the price on the one I got was really good.

We must have passed by this business at least a couple dozen times on our way to skibowl, never…read morerented anything there before this week. I guess we were just used to long waits and expensive rentals at the ski resort. this time I wanted to try something new and I wanted to support small local business. No doubt the ski traffic has been greatly reduced and many businesses are hanging by a thread. I was so glad I did. Not only did I save at least 40bucks over 2 sets of rental skis but also valuable time by not having to wait in line at the resort. I saved at least a good 30 min total. The friendly staff was very knowledgeable, helping my teen picking out a very comfortable overall. My kid was very happy with the purchase. $70, good price. I am telling all my friends about this amazing rental place! 在去skibowl滑雪的路上，我們經過至少幾十次這个小店。本週之前從未在那兒租過任何東西。 我想我們只是習慣了在雪场租赁漫長的等待和昂貴的租金。 這次，我想嘗試一些新的東西，並希望為當地的小型企業提供支持。 毫無疑問，滑雪的人已經大大減少了，許多企業陷入困境。 我很高興自己做到了。 我不僅節省了2套租賃滑雪板至少40塊錢，而且還因為不必在度假村排隊等候，節省了寶貴的時間。 我總共節省了至少30分鐘。 工作人員也很博學，幫助我的青少年挑選了一個非常舒適的整體。 我的孩子對購買感到非常滿意。 70美元，好價錢。 我正在告訴我所有的朋友關於這個令人驚嘆的出租地方！

Great service. Fast and efficient. If you need stuff this is the place. They also sell the gloves…read moreand stuff your kids left at home.

Training at mount hood, my son broke a burton speed zone lace. we had a repair kit, but couldn't…read morefix due to unknown broken tubing in the boot. we had no idea, but Sidd, at Hillcrest was super knowledgeable and prepared and fixed it in less than 20min!! now my son is back in the halfpipe not relying on duct tape! thank you Sidd!!

From the moment we walked in, the staff at Hillcrest Ski & Sports made us feel so welcome. One of…read morethe girls helped me find the perfect snow boots -- she was patient, knowledgeable, and answered all my questions without hesitation. Then a sweet lady came over and offered to help me find a snow jacket. She held things for me, suggested similar styles, and helped me land the cutest one. They even threw in discounts, which was such a nice surprise. The whole experience felt genuinely warm and personalized. We'll definitely be back for future purchases!

I have been in here a few times this year for various goods and services, so here goes:…read more Mazamas BCEP Gear Night - this was excellent all the way around. To be fair, we were a pretty easy audience and they had a few well-qualified individuals helping us, but they certainly went above and beyond to explain function, form, fit, and cost for our helmets and climbing harnesses, as well as carabiners and tethers. Renting Mountaineering Boots, crampons and ice axe - this was also deceptively easy the first two times, so I was a bit surprised the third time, when they had boots and cramps, but didn't have a rental ice axe on a Thursday. As a nube, I didn't know we were right in the middle of climbing season. I spent about 15 minutes at the climbing desk with Sven(?) and purchased the correct axe for the climb. Sven was super knowledgeable and listened well, which bodes well when safety and efficiency are such a big deal on the mountain. Shopping for a belay parka - I want to sneak up on this, because it may well be a $500 purchase, if and when I pull the trigger. The associate was willing to spend concerted time with me, even when I admitted I was just looking for information. He explained the different fabrics and fills and construction, and talked through the options. Layers, a puffy, and a rain coat have been sufficient so far for me, and he affirmed the belay parka was for specific usage. Still, I will likely purchase it here as opposed to on-line if/when the time comes. I have needed extra carabiners, waterproofing spray, and a sit pad, and the staff has always been knowledgeable and attentive. Good job, Mountain Shop!

This review covers two different services at Mountains Shop, both proved to be excellent…read more 1st. We came in before winter and took advantage of their season long ski rentals for my two 7 y/o daughters. Service was prompt, and they had everything we needed, boots, skis, poles for a very affordable early bird value. I'm going to say it was no more than $175 per girl. 2nd. Had the privilege of working with Rob in the ski boots department and he was amazing. He was very kind, knowledgeable, and took his time explaining the process along with any potential costs along the way to avoid any potential surprises. I'd hands down recommend checking out mountain shop in both of these areas. You won't be disappointed.

The staff is not friendly or helpful at all. During my two visits they ignored me when I approached…read morethe counter with items to try on and continued talking with their friends. Plenty of other wind shops in Hood River, I suggest anyone reading this save their time and visit another one. Cheers

Got loaded up with some great used wing foiling gear from the consignment section. Chris and Cruz…read morewere super knowledgeable and awesome people to speak with! Crazy friendly to anybody that walked in the door! Love the atmosphere, people and products!

This pace used to be a goldmine for used guns at giveaway prices. Not anymore, unfortunately…read more Everything is priced slightly below what it costs new. Maybe it's how they steer people to buy new. Dunno. Disappointing strategy from buyer's perspective.

Although I have not purchased anything from this store, I wanted to provide feedback on their great…read morecustomer service. I was approached a few times during my visit from associates asking if I needed any help or had any questions. The level of great customer service is remarkable, to a point you almost want to purchase something from the store. They have a great selection of products with a great staff that can speak to any product they carry. I also found the prices to be reasonable. Great store, great staff, great customer experience for me!