BEWARE TO THE UNKNOWING CONSUMER! UN-ETHICAL BUSINESS PRACTICES PRACTICED HERE!
This place deserves no stars.
I'm terms of good, bad, & ugly, I only have the bad & ugly for you.
THE BAD:
I needed 450 sq. ft. of cork underlay for installing laminate flooring in my unit per my HOA & I called Mike who seemed nice and helpful over the phone. I told him the HOA required 1/4" cork and that I was in quite a bind and needed it immediately and he told me no problem, he had it but that he needed to retrieve it from his warehouse in City of Industry. Cool, I stopped calling around, placed and paid for the order.
I go to get it, it's 3 boxes of cork, I, not carefully reading everything on the box but just asking to make sure it is what I told him I needed trusted his word and accepted what he offered.
When my husband sees the material he asks me why I got 1/2" cork rather than the 1/4". I told him "Mike" said that's what I needed. My husband then asks me why the cork is not uniform - why 2 boxes of 1/4" and 1 box of 1/2".
Turns out his warehouse didn't have 450 sq. ft of the 1/4" cork that I needed so Mike took it upon himself to sell me the 1/2" (which was more expensive) and to be able to get rid of the 1/4" cork, he said I should double up on the 1/4" to equal the other 1/2" cork he sold him.
At this point, I asked him why he didn't tell me he didn't have the 1/4" I asked for when I called and placed my order and he tells me he did have it, he just didn't have enough and that don't worry, 1/2" is good, that's what I need! My face visibly not happy, he then tells me no problem, he can still order the 1/4" but that I needed to wait till the next week. WTH? No I can't wait now, the installers are at the unit ready to install and I had already told him I was on a time crunch. With no choice, I took what he offered.
So shady.
THE UGLY:
On the receipt, it clearly reads "All refunds and exchanges must be done within 30 days. 25% restocking fee will be charged on all returned materials."
There is almost a full box of 1/4" cork left (almost 150 sq ft). My husband offers to go return knowing how upset I was about the whole ordeal, I inform him to expect to pay a 25% restocking fee.
He goes. Encounters Mike again who refuses to accept the return. Mike goes on to say that there are no returns on special orders or open boxes (It is not written anywhere on the receipt AND it wasn't a special order).
When my husband returns home, I am livid at this point. I call Mike to let him know, he needs to rectify this situation, honor what his receipts say and if he doesn't, I would write a review (as I am now) letting people know the unethical business being practice there.
He starts flipping out saying I'm threatening him and that he's going to sue me for defamation of his company. I tell him that I am only telling the truth, the exchange goes back and forth for quite some time and I finally decided to end the circular conversation by letting him know that I would just let my credit card company know what happen and they should be able to credit me what I am asking for based on his receipt's policy.
He then blurts out how he has my name and phone number and address. I'm like "what??? Are you like trying to scare me and threaten me now"? He's like "no, no, no...I'm not saying that" but you can't try to destroy my business. Um, ok, I just hang up now.
OK, so just be VERY WARY if you choose to do business there.
THE END. read more