I tried to order a gift for a friend. I ordered it and got a delivery date. I called my friend to…read moresee if she got it and it never was delivered. Apparently the card didn't go through but I never received a notice even though I had a confirmation number and a delivery date. So I went into the store and they refused to give me the same price. They wanted to charge me 130.00 more. Even though I went right to the store when I finally found out it wasn't processed and I showed them my order and the price. They did nothing to help and their customer service sucked. I ended up going to the manufacture and ordering it again and I got it at the price I wanted and the manufacturer told me when it was going to be delivered and they wrapped the gift!! Your store is lovely, but there is room for improvement. Im writing not to make a big deal but you need to improve your service.

I hate to leave this review for a STORE (which I'm leaving on every store page, and then also…read morereporting as a complaint to the BBB), but the online platform and customer service has been particularly negative. We ordered a set of outdoor furniture to be delivered July 19th and chose a set specifically for the in-stock status as we need it for an event on the 25th. Today is that day. They are now saying it won't be ready until the 28th. When I reached out to customer service, they stated that there was one item (a rug) that was not in stock yet, so they'd be holding the WHOLE order until then to avoid a double-delivery, or, if we wanted, WE could eat a second delivery fee, which is insane to expect of us. I requested that they delivery everything ready to us by the 24th, and they refused as its "our policy." So, to clarify, their "policy" is that if we provide you a delivery date that is inaccurate, we expect you to just deal with the consequences of a delay; therefore, when ordered from Crate & Barrel, you essentially cannot ever plan around a delivery date--not even within a week of that date, since we are being pushed 9 days out. So, be sure when using this company, you either a) plan nothing for a long period of time afterward that depends on that order's delivery, or b) do what we will be doing and use Wayfair or Pottery Barn (which is where we'll go from now on) because when things like this happen, they help facilitate solutions, not resolve it with "sorry, it's our policy."

Tis' the season! Walking into Pottery Barn during the holiday season feels like stepping into…read moreSanta's workshop. I was greeted by a dazzling array of ornaments, cozy throws, and elegant table settings. It's a great time to shop too--we walked into a few holiday sales and that made our holiday purse strings happy. Ever year we love how each section of the store offers endless inspiration for holiday gatherings and home decor. Honestly, with so many charming pieces to choose from, it's no wonder I left with a little extra sparkle! Service: welcoming staff.

Unwelcoming, discriminatory, and just plain classist. I came in to buy a gift and wasn't…read moreacknowledged by anyone--though plenty of eyes were on me. A few non-POC customers arrived after me and were immediately greeted and helped. As I was browsing the dish sets, an employee scooted past me without offering assistance, giving me a look like I was some type of germ. Eventually, someone did come over and asked if I was looking for anything. When I explained I was looking for a gift, she immediately directed me to clearance items. When I pointed out something else, she said, "Oh, but those are regular price--these are on clearance," implying I couldn't afford what I was looking at. Honestly, it felt like you have to be from the upper echelon just to be treated with basic respect.

RH is an experience, and as such it commands a premium, an outrageous premium at that, you will…read moreprobably faint if you check the salads prices but hey, what are you even doing at RH if you are looking at the prices! The rooftop restaurant is gorgeous, with ample and bright space indoor and plenty of space outdoor (caveat, only limited menu outside). Believe it or not, RH restaurants are famous for the caviar service, but this time we just got a snack and a couple of drinks to check the place out since it was our first time trying the Corte Madera spot. But hey it didn't disappoint, food looked as good as it tasted, so recommended if you want to glam out with the gals or impress a date

I recently visited the Restoration Hardware restaurant in Corte Madera with a friend over Memorial…read moreDay weekend, and unfortunately, my experience left me feeling uncomfortable and unwelcome. When we arrived, we were greeted by a very friendly gentleman downstairs and directed to the restaurant on the third floor. Upon reaching the host stand, we let the host know that we were a party of two. We were immediately told there was a one-and-a-half-hour wait. My friend asked whether reservations were required, and the host explained that it was simply due to the holiday weekend. While we understood that holiday weekends can be busy, what was confusing was that the restaurant did not appear particularly crowded. There were numerous empty tables visible, and there were no other parties waiting ahead of us. We accepted the wait time and decided to order a drink and sit in an outdoor area the host said we could use while waiting. However, as we were heading outside, the host suddenly informed us that a table that had just been seated had immediately gotten up and left, and that we could take their table. We went from being quoted a 90-minute wait to being seated almost instantly. The abrupt change made the original wait time difficult to understand. As we sat and enjoyed our cocktails and appetizers, we continued to observe guests arriving. Throughout our visit, we watched multiple parties approach the host stand and be seated immediately. We did not observe anyone else being quoted the lengthy wait time we had been given. Additionally, there were still no visible groups waiting to be seated. I am of Jamaican descent, and my friend is Central American. While I cannot say with certainty why we were initially told there would be such a long wait, the experience left me feeling singled out and questioning whether our appearance played a role in how we were treated. It was an uncomfortable feeling that unfortunately overshadowed what could have otherwise been an enjoyable visit. The food and drinks were fine, and some staff members were very pleasant. However, first impressions matter, and this experience left me with concerns about how guests are welcomed and accommodated. Because of how uncomfortable the situation made me feel, I do not plan to return. I hope management reviews guest seating practices to ensure all visitors receive consistent and equitable treatment.

I have shopped quite a little at this store over the years. They have lovely pieces, it's…read morebeautifully laid out, and I normally find just what I need for a perfect gift. Also they have good price range of items. However, I have noticed, especially the last few times I've come in, an uncomfortable vibe that takes away from the enjoyment of browsing. I don't find the staff particularly friendly or genuine. Perhaps walking in in workout clothes after a hike is not the right attire to enter the store, but whatever it is I find the lack of welcome off-putting enough to write this review and avoid this store.

Beautiful assorment of lovely gift items, candles, kitchenware, serving ware, soaps, lotions. Very…read morehigh quality and priced to match. The perfect place to select s special gift. Staff is wonderful - very un-assuming and polite. One of the Crown Jewels in the shopping center. Yes, high quality.

I typically go to the Anthropologie in Palo Alto since it's closer to my work, but today it just…read moremade more sense to make a visit to Corte Madera for other errands. I had a great experience here. I did a return, and also browsed their sale section, which was quite expansive. I was able to find these really cute jeans in my size, that were an additional 50% off, although final sale. Their sale rack was very organized, and very plentiful. There was a whole room full of tops, and two racks of jeans. There were even more random sale items throughout the store, not in the sale section. I was quite surprised. I waited in line twice, once to return, and once to buy my jeans. Neither wait was long at all - just one person ahead of me, quite quick. I don't know why this store such poor reviews, because I had a pleasant experience here!

Well coming from the other side of the bridge, I am not used to such a wonderfully large…read moreAnthropologie! This store is wonderful. I won't bother with others after shopping here. The staff was helpful, without being intrusive. I found so many fabulous treasures. I did however stick to their sale items, which narrowed down my expense. There were wonderful items left behind for my future shopping needs. I'd be shocked if you didn't equally enjoy your experience here at Corte Madera Anthropologie!

I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

World Market is a fun experience that I can always spend an hour in if I allow myself the time!…read more Although I'm not big on consumerism and "stuff", there are always good quality finds in here. The international foods, the kitchen towels and supplies, the cute home decor things that don't look mass produced. All very charming. Also, my experience with staff here has always been extra helpful and friendly.

This World Market is in Greenbrea, CA, and right off the Redwood Highway. I'm not a local…read moreresident. But I sure do like to stop in and check out the inventory. I'm a long time World market customer, and huge fan of their merchandise. This location has a pretty large inventory ranging from furniture (living room, dining, desks), home decor, curtains, rugs, beer and wine, imported food, jewelry, kitchenware, gift items, etc. The shopping center parking lot is a hot mess though. Especially on the weekends, there seem to be more customers than parking spaces. Plus since there is only one way in and out, and the street has no designated turn lane, it causes a bottleneck on entering and exiting. Heck it even takes awhile to walk from the parking lot into the shop because the cars just don't seem to want to stop for pedestrians. Too busy jockeying for a space.