just bought a second bed and platform here, friendly and patient service finding just the right…read moreset. Very prompt and professional installation, with the entire old bed taken away.

After a very good initial visit and purchase with Raj we opted to exchange out mattress and…read moreboxsprings. Beware of offer to "get boxsprings for free" if you help him out and purchase the mattress cover that extends the return window up to 365 days. We learned upon return that the cover wasn't returnable and since we had gotten the box springs for free they weren't returnable either. So we are out $350 for helping Raj out. Furthermore we had to call the store to get the refund we were owed (we exchanged for a less expensive mattress) as they never put it through. Poor customer service on top of a bait and switch offer. Raj is a nice enough guy but hard to feel like we were treated right when we lost out in the end. Go elsewhere for a more honest and transparent process.

LOOK NO FURTHER!! If you want a great quality mattress and box spring at a reasonable price, this…read moreis your place to go!!! I bought a mattress set here 2 years ago. I've gotten lots of compliments on it as it's in a guest bedroom. Mattress Firm has lots to choose from and excellent warranties. Recently, I decided to buy two more sets. I called and reached the nicest, most professional sales guy, Bill. He was super helpful. The beds were delivered promptly, excellent delivery crew, no problems at all. Isn't it nice to know you can shop where you aren't getting ripped off, treated kindly, with dynamite follow up to make sure you're satisfied with your purchase!?! A MOST APPRECIATED CUSTOMER

Herman is extremely knowledgeable, patient and professional. With his help we found and purchased…read morethe perfect bed.

I have to say my experience in part was negative because it was a Halloween children's costume walk…read moreday on the main street so there was loud music playing in the store along with children coming and getting candy the whole time. However, the main problem was with the salesman who didn't seem to understand my questions and when he finally seemed to understand that I was asking about the angle, the adjustable beds could move to said that they all moved to the same angle, even though it was obvious to the naked eye that they didn't. He didn't seem to know his products.

Great experience! They made it super chill! Great selection and customer service. We had to wait…read morefor our bed to Come in from shipment but it's perfect and a great crew came to assemble at our house.

Had the absolute BEST experience working with Kirk. He was extremely knowledgeable, kind and had…read moreour preferences and best interests in mind (did not try to sell us more expensive options). My fiance and I genuinely had fun testing out mattresses for about an hour with Kirk - was extremely patient and friendly. 100% recommend going to Kirk at this location if you're looking for a new mattress and want trustworthy expert advice.

We had an incredible visit to Mattress Firm Larkspur yesterday, which was entirely owed to Vincent…read moreand his knowledge, experience, and above all, kindness. We wanted a mattress that we had previously purchased several years ago but it was out of stock. Vincent helped us to find something with a similar price and firmness and we felt very taken care of. We were in and out in about 15 minutes!

I love these mattresses! Specifically the brand Posh&Lavish. I have never slept so good in my life…read more. And it worked miracles on my sometimes achy spine I've found! The Posh & Lavish's topper is really great as well if you can't do the whole bed. .

To add to the praise for this local, family business... they must have a knack for hiring good…read morepeople, and training them extensively. Oliver was a courteous and knowledgeable young man with an easy manner of No-Sales-Pitch, but friendly suggestions. He had us try 3 different types of bed, and supported our interest in Posh and Lavish as a great bed. He knew the science behind all the manufacturing processes and oversight, and chattily shared it without the least pushiness. Refreshing experience, to walk out with a great new bed after 45 pleasant minutes; and have the reassurance we had 100 days to try out the mattress; no questions asked. I'm so glad we didn't bother with the ho-hum chains others here did. We'll recommend this to all our friends as the go-to bed shop.

Great place to get all your furniture needs. Ken is really helpful & patient. He treats you like…read morefamily. There's a small parking lot up front, bring your pickup trucks and haul away yourself. Some things may not be in stock due to the times we live in, but he's more than happy to order via catalog or customize most things you want. He's passionate about his furniture business, and tries to go above and beyond for his customers. Also has a store in Oakland. 'Til next time ~ happy furniture shopping & see you on Yelp (SYOY)! #supportasianbusinesses

May 06, 2020 Last…read moreweek we were trying to find a couple of buffet server cabinets online for our 'party room' in our house. Party room meaning the room where we set up our food buffet and other dishes for family and friends parties. We had our 2 foldable banquet tables in there that we bought from Costco and we eventually we got too lazy to put them away. So I gave Ken a call and we worked together after several calls to each other (and texts) and were able to give him the exact dimensions we wanted for our new cabinets, including the wood finish. We just wanted a simple looking design that would meet our needs. Our custom made cabinets came a week later and I am super happy! So glad I'm able to work with Ken in getting us the furniture we eventually love for our own. Perfect! ....... Ken Nguyen is super helpful to help find the furniture you're looking for. Over a year ago I stumbled upon this place in San Rafael and ordered a credenza piece for our dining room and I still love it. I wanted new dressers for our bedroom since our 10 year old IKEA dresser drawers broke. I was able to order & purchase 4 new dressers at Dimensional Furniture with one of them made custom sized to a space that didn't match standard sized dressers. I am really super happy. The dressers are made with solid wood and you have a choice of 10 colors to choose from for the finish. You also have a choice of either wood or silver pull handles for the drawers. I came in on a Tuesday morand my dressers were delivered yesterday afternoon...on a Thursday (the same week)! I paid an extra fee to have my old broken IKEA dressers taken away as well. Excellent service and I love my new furniture!

Best mattress I've ever owned. And I've had a lot of mattresses. I've had an air mattress,…read moreseveral mattresses from the typical stores around, another latex mattress from a different store, and a tempur-pedic. I could never find the support I wanted because what I finally realize now is that I want support and resilience. Memory foam collapses and becomes hard with impressions very quickly. I always felt like I was sleeping on a rock in a hole. Over five years ago we purchased a mattress from this store which is a component. It has a spring coil base, then a layer of latex and another layer of latex on top. We could pick the firmness of each of these components. It's perfect! We already had an adjustable base so our new mattress went on top of that. Let me tell you, I've never had a better mattress! It gives me the support I want but with some resilience (or bounce) so I'm not sleeping in a hard hole most mattresses end up developing after just a few short weeks. It's so cozy! Also you can turn the latex pieces yourself if you feel the need. I purchased mine in Walnut Creek when the store was there but I wanted to leave this review here too.

First of all, I purchased all previous orders from the SF store before it closed and not San…read moreRafael. So this was the first time dealing with the owner to purchase a replacement layer that was damaged by our movers. Absolutely would not even contact this person again to try to reason with him. Trust me stay away especially if there is an issue. He lies and twists things so he can rip you off! From what I have read this is a common response when he can't correct his mistake and he tries to blame the buyer! Nice try! As I said! Will's response below -- all lies!! Well I have all your email, Will, you can't hide from the truth. I can post them too along with other evidence. No one who has seen this side of you believes you!!

The Duxiana beds are definitely the best but my sales experience was awful. My bed was delivered…read morewith super high legs and I immediately called the sales person at Duxiana, San Rafael. Apparently I had several choices about height and material of the legs, but the sales person had failed to mention this to me. Instead of trying to fix the problem, she got rude and defensive trying to say it was my fault that she hadn't mentioned my choices. It was going to cost me X amount of $ to fix what was her problem. I contacted the Duxiana US headquarters. They immediately made sure I got the legs I wanted at their expense.

We bought our first King Dux bed from Barbara about ten or twelve years ago and we were so happy…read morewith it that we bought a second one, a CA King, when we moved to the East Bay. When I purchased a large bed frame, we were able to fit the Duxiana King into it with a bit of help from our contractor. But I noticed that the Dux bed didn't feel quite the same. I went to the store several times and we worked out a pattern for the components and I bought a new topper because I had not rotated mine (oops) like I was suppose to. I was still feeling like something felt odd with the King Bed, so today, Barbara came over to my house and we stripped both of the beds and I realized that at some point, my pascals (components) had been reversed. Because of the brilliant way these beds are designed she was able to check the springs and other parts of both beds and made certain that everything was working properly. This is great Customer Service! They have always been really nice at the San Rafael store, but this was above and beyond. Thank you Barbara. I would rate them 10 stars if I could.

Great attentive service! Cathy was really cordial and she knows the products well…read more Thank you for helping us choose the right mattress and a bit of clothing too!

I was shopping for a new mattress and being a Consumer Report follower, I read about the high rated…read moreAvocado green mattress, I went to Mancini Sleepworld on Van Ness and it was a breeze to do business with Neal the store manager, very knowledgeable, taking his time to explain and what you might need etc, I purchased an Avocado Green Mattress and I had it for almost two weeks: heaven! I had it delivered and installed, the delivery crew was top.

I just had the best customer service imaginable at…read moreScandinavian Designs in San Rafael, California. Store Manager, Malika Kapur, is outstanding. She was helpful with the selection and purchase and also issued a credit when asked. 5-Star customer service David G.

Malika was a HUGE help in helping me figure out what type of table and chair to order. My floors at…read moremy new home were different than the norm, I was struggling for months trying to figure out what would pair well with it. Malika guided me to what would look great with my floors and took a huge weight off my shoulders. The new table and chairs look great at home :)