After a very good initial visit and purchase with Raj we opted to exchange out mattress and…read moreboxsprings. Beware of offer to "get boxsprings for free" if you help him out and purchase the mattress cover that extends the return window up to 365 days. We learned upon return that the cover wasn't returnable and since we had gotten the box springs for free they weren't returnable either. So we are out $350 for helping Raj out. Furthermore we had to call the store to get the refund we were owed (we exchanged for a less expensive mattress) as they never put it through. Poor customer service on top of a bait and switch offer. Raj is a nice enough guy but hard to feel like we were treated right when we lost out in the end. Go elsewhere for a more honest and transparent process.

Jason was excellent very knowledgeable of the products. The drivers for delivery were great really…read morenice and helpful. Thank you to the team at Mancini's in San Rafael.

We're very pleased with our purchases from Mattress Firm San Rafael. The store offered a wide…read morevariety at fair prices. Our sleep consultant, Iliana, was outstanding--she was professional, knowledgeable, and guided us in choosing the best products to fit our needs. After we had a chance to try everything out, she followed up to ensure we were satisfied with our purchase. Highly recommended!

Herman is extremely knowledgeable, patient and professional. With his help we found and purchased…read morethe perfect bed.

I have to say my experience in part was negative because it was a Halloween children's costume walk…read moreday on the main street so there was loud music playing in the store along with children coming and getting candy the whole time. However, the main problem was with the salesman who didn't seem to understand my questions and when he finally seemed to understand that I was asking about the angle, the adjustable beds could move to said that they all moved to the same angle, even though it was obvious to the naked eye that they didn't. He didn't seem to know his products.

Great experience! They made it super chill! Great selection and customer service. We had to wait…read morefor our bed to Come in from shipment but it's perfect and a great crew came to assemble at our house.

Rude beyond belief. Never got to the mattress. Examples ,"who are you buying g this for? My son…read more Why can't he come in himself?" And then "Is this your firmest mattress? Well the floor would be firmer". Went to Mancini up the highway, so much nicer.

After trying a mattress that is a color and one that is a food, when none of these worked for us,…read morewe went to the Mattress Firm in Larkspur and, luckily we were helped by Ray. Ray is very kind, attentive, and knowledgeable. We felt that he heard and understood our needs, and today we bought our mattress, and it will be already delivered tomorrow! Thank you Ray for all your help!

I love these mattresses! Specifically the brand Posh&Lavish. I have never slept so good in my life…read more. And it worked miracles on my sometimes achy spine I've found! The Posh & Lavish's topper is really great as well if you can't do the whole bed. .

To add to the praise for this local, family business... they must have a knack for hiring good…read morepeople, and training them extensively. Oliver was a courteous and knowledgeable young man with an easy manner of No-Sales-Pitch, but friendly suggestions. He had us try 3 different types of bed, and supported our interest in Posh and Lavish as a great bed. He knew the science behind all the manufacturing processes and oversight, and chattily shared it without the least pushiness. Refreshing experience, to walk out with a great new bed after 45 pleasant minutes; and have the reassurance we had 100 days to try out the mattress; no questions asked. I'm so glad we didn't bother with the ho-hum chains others here did. We'll recommend this to all our friends as the go-to bed shop.

Great place to get all your furniture needs. Ken is really helpful & patient. He treats you like…read morefamily. There's a small parking lot up front, bring your pickup trucks and haul away yourself. Some things may not be in stock due to the times we live in, but he's more than happy to order via catalog or customize most things you want. He's passionate about his furniture business, and tries to go above and beyond for his customers. Also has a store in Oakland. 'Til next time ~ happy furniture shopping & see you on Yelp (SYOY)! #supportasianbusinesses

May 06, 2020 Last…read moreweek we were trying to find a couple of buffet server cabinets online for our 'party room' in our house. Party room meaning the room where we set up our food buffet and other dishes for family and friends parties. We had our 2 foldable banquet tables in there that we bought from Costco and we eventually we got too lazy to put them away. So I gave Ken a call and we worked together after several calls to each other (and texts) and were able to give him the exact dimensions we wanted for our new cabinets, including the wood finish. We just wanted a simple looking design that would meet our needs. Our custom made cabinets came a week later and I am super happy! So glad I'm able to work with Ken in getting us the furniture we eventually love for our own. Perfect! ....... Ken Nguyen is super helpful to help find the furniture you're looking for. Over a year ago I stumbled upon this place in San Rafael and ordered a credenza piece for our dining room and I still love it. I wanted new dressers for our bedroom since our 10 year old IKEA dresser drawers broke. I was able to order & purchase 4 new dressers at Dimensional Furniture with one of them made custom sized to a space that didn't match standard sized dressers. I am really super happy. The dressers are made with solid wood and you have a choice of 10 colors to choose from for the finish. You also have a choice of either wood or silver pull handles for the drawers. I came in on a Tuesday morand my dressers were delivered yesterday afternoon...on a Thursday (the same week)! I paid an extra fee to have my old broken IKEA dressers taken away as well. Excellent service and I love my new furniture!

Bought a mattress here 4 years ago and it was only comfortable for about 2 years, until we moved…read moreand then it was no longer comfortable. I tried all types of toppers but nothing seemed to help. I contacted the store and was told it should of been moved in a box and that the warranty is not valid as a result. I was told If I wanted to replace the inside springs it would be $1200 and for each foam section it would be $800 plus shipping. Owner said that it probably got damaged during move. However the mattress was moved in the same manner it was delivered to me (wrapped in plastic), which may of not been done correctly by the delivery company they used. After paying soo much for this mattress I was hoping there would be some sort of warranty or at least support that could be offered that was not as much as buying a whole new mattress, but unfortunately that was not the case. Sadly, I will need to buy a new mattress since I can no longer sleep on this one. If you don't plan to move it's a great mattress, but word of warning... don't move it unless you put it in a very sturdy box, since it is very floppy....

Best mattress I've ever owned. And I've had a lot of mattresses. I've had an air mattress,…read moreseveral mattresses from the typical stores around, another latex mattress from a different store, and a tempur-pedic. I could never find the support I wanted because what I finally realize now is that I want support and resilience. Memory foam collapses and becomes hard with impressions very quickly. I always felt like I was sleeping on a rock in a hole. Over five years ago we purchased a mattress from this store which is a component. It has a spring coil base, then a layer of latex and another layer of latex on top. We could pick the firmness of each of these components. It's perfect! We already had an adjustable base so our new mattress went on top of that. Let me tell you, I've never had a better mattress! It gives me the support I want but with some resilience (or bounce) so I'm not sleeping in a hard hole most mattresses end up developing after just a few short weeks. It's so cozy! Also you can turn the latex pieces yourself if you feel the need. I purchased mine in Walnut Creek when the store was there but I wanted to leave this review here too.

The Duxiana beds are definitely the best but my sales experience was awful. My bed was delivered…read morewith super high legs and I immediately called the sales person at Duxiana, San Rafael. Apparently I had several choices about height and material of the legs, but the sales person had failed to mention this to me. Instead of trying to fix the problem, she got rude and defensive trying to say it was my fault that she hadn't mentioned my choices. It was going to cost me X amount of $ to fix what was her problem. I contacted the Duxiana US headquarters. They immediately made sure I got the legs I wanted at their expense.

We bought our first King Dux bed from Barbara about ten or twelve years ago and we were so happy…read morewith it that we bought a second one, a CA King, when we moved to the East Bay. When I purchased a large bed frame, we were able to fit the Duxiana King into it with a bit of help from our contractor. But I noticed that the Dux bed didn't feel quite the same. I went to the store several times and we worked out a pattern for the components and I bought a new topper because I had not rotated mine (oops) like I was suppose to. I was still feeling like something felt odd with the King Bed, so today, Barbara came over to my house and we stripped both of the beds and I realized that at some point, my pascals (components) had been reversed. Because of the brilliant way these beds are designed she was able to check the springs and other parts of both beds and made certain that everything was working properly. This is great Customer Service! They have always been really nice at the San Rafael store, but this was above and beyond. Thank you Barbara. I would rate them 10 stars if I could.

Great attentive service! Cathy was really cordial and she knows the products well…read more Thank you for helping us choose the right mattress and a bit of clothing too!

I was shopping for a new mattress and being a Consumer Report follower, I read about the high rated…read moreAvocado green mattress, I went to Mancini Sleepworld on Van Ness and it was a breeze to do business with Neal the store manager, very knowledgeable, taking his time to explain and what you might need etc, I purchased an Avocado Green Mattress and I had it for almost two weeks: heaven! I had it delivered and installed, the delivery crew was top.

I just had the best customer service imaginable at…read moreScandinavian Designs in San Rafael, California. Store Manager, Malika Kapur, is outstanding. She was helpful with the selection and purchase and also issued a credit when asked. 5-Star customer service David G.

I have bought several pieces over the years. A 10 year old bedside table was sat on and it couldn't…read morehandle the weight. I brought it in and was told to check in with the guys in the back. Hector and Al, took a few hours and returned to me a well repaired table that is sturdy and shows no sign of repair. Huge thank you to them for being good humans and craftsmen.