Yeah....no.
Here me loud and clear, TERRIBLE CUSTOMER SERVICE, the owner is terribly petty. You can see a picture of the food that I received in the picture section.
As an avid eater of Indian food, this stuff was.. eh.. Tastes like there's lots of fillers in order to stretch the amount of food. I ordered from these guys late at night.. I might've been one of their last orders.. I ordered on grub hub, and ordered a chicken dish, naan, and a 2 liter bottle of "sparkling "water. The seltzer was $4.00.
Altogether, I end up paying in the $20.00 area. The food arrives, and when I open the bag, there are two small 8 oz cans of seltzer (which generally sell for $1.00), not the $4.00 2 liter bottle that I ordered, and when I open the container to my chicken dish, there is such a small amount of chicken in a small amount of sauce - this is my $10.00 plus dish. I call after 10pm (since this is when I received the food) a man, seemingly the owner, says that if I call and order another day, he will see to it that I receive complimentary food and the 2-liter bottle of water that was ordered. I asked him if he wanted my name, and he replied that he wouldn't need it, he will remember me.
So the next time that I order, of course, he doesn't remember me! A young person answers the phone and proceeds to grill me and disagree with almost everything that I tell them, basically assuming that I am trying to get a free meal that I do not deserve. Finally, the owner / manager gets on the phone, and tells me that I will need to make a brand new order on grub hub (so that he can get more money out of me), and if I mention there that I didn't get the food and items that I should have gotten last time, they will include it in this order. I tell him, that this is not what he said the night before.
This is where things begin to piss me off. The manager tells me that he is too busy right now to take my order, because they are dealing with "customers." Well, am I not a customer, whose order you messed up?!?! He tells me that he can no longer talk to me further, to call another night, and puts the young person back on the phone. The young person then hangs up, and does not pick up the phone again. When I finally reach them again (I was feeling determined), I was put on the hold several times for long periods. This all takes close to one hour, I kid you not, they were not going to send me anything, and were fine to rip me off.
I finally told the young person to tell the owner that I would not be calling back, that it was my intention to call grubhub and write a report on yelp... This is when he says that they will send me the complimentary food that he promised previously. As my order is being taken by the young person, the owner must be nearby, because when I say that I will try a shrimp dish that costs the same price as the chicken dish that I ordered the night before, he tells the kid that I am not allowed, that I will have to order another chicken dish.
Here's the real petty part: when explaining to the manager/ owner that there was so little food, that I could count the amount of small chicken pieces on the bottom of the bowl with very little sauce, he remembered the exact number of pieces that I mentioned. When the delivery person came, I smiled, offered a tip, and he responded by telling me that he had a message from the owner. ***** THE MANAGER HAD WRITTEN IN BLACK MARKER HOW MUCH MY TIP NEEDED TO BE! The number written matched the number of pieces of chicken that I told him were in the first order." Additionally, I go to open the bowl, he has put exactly the same number of chicken pieces in the dish... I suppose the number thing was his way of sticking it to me.. (Shaking my head). I never got my $4.00 2-liter bottle of "sparkling" water.
Here's a clue, if you are so unable to accommodate your customers, or you are so petty that you cannot fix a mistake that you obviously made, you are in the wrong business. If there is mistake, just fix it, and you're done! I'm a fairly understanding person, but I don't appreciate being treated like my patronage is not respected. It's unfortunate, because I love Indian food, and it is very close, but I will never order from here again. And I do not recommend this place to anyone else until they get their act together.
Peace! read more