I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Right to Repair is a real battle. Places like these are needed now more than ever. Make sure you…read morebring $3 to enter. It's worth it just to see how your car is put together.

Overall, a good junkyard, but the employees steal from there and the owner or his son-in-law…read moredoesn't wake up at Gilbert pull n save . Chris and the Indian in the back draining steal and nobody does noting

This is probably going to be the longest most heartfelt review I've ever given. As it's not just a…read morereview for the dealership but kind of my love letter to chevy. Let me start with context and backstory. I'm disabled and have severe health challenges biggest of which is a hereditary cancer syndrome leaving me needing to go to the hospital frequently for scans and treatments. I have to drive over an hour one way to get to my doctors. I grew up riding shotgun in my dad's box truck chevy. He bought me my first car which was an old busted 80s chevy citation. I drove a chevy s10 through college. I made the mistake of trading it in for a dodge. It got repossessed when I got sick with cancer. We had my significant other's car and I ended up buying my dad's old mazda to drive around town. But I haven't had my own car...nonetheless my own NEW car...ever. His latest car he bought in 2022 around the time my dad bought his new chevy colorado that he had Autonation gilbert custom order from chevy for him. He had to wait months for that damn truck but he bought it fully paid off to be his boat hauling retirement truck. Unfortunately he got sick with cancer himself and never got to enjoy his new truck. But he knew I needed safe reliable transportation so he left me his truck. Unfortunately the truck sits pretty high up and I unfortunately very much earned my handicap plate the hard way. Not just for the better parking. So it was hardly being driven and was essentially being kept as a shrine to my father. I would climb my gimpy butt in it to drive it religiously to the car wash and clean it and such and sit and remember him with his ashes hanging in the rearview mirror. I know my dad's thoughts on my brother having chevy "show trucks" he hardly ever drove(we are a die hard chevy family). "Trucks are meant to be driven". I ultimately was not doing that truck or his memory justice by leaving it sat in the driveway. Nor was it fulfilling my needs for safe transportation. When the transmission blew on my partner's car - it made me keenly aware that the warranty was coming up on my truck's drive train despite it being in pristine condition and super low mileage. Plus I can't get in and out of it safely. So it got me entertaining trading it in for something lower with better commuting gas mileage. As back to - this would truly be MY first brand new car of my own. I wanted a chevy...and I wanted preferably a red one in homage to the very first car I ever had that I spent hours with him working on. He was a mechanic. I have no memories of him in that beige colorado outside of the pics of when he bought it and when he handed me over the keys as he was dying. I don't want those memories. I want the memories of the old red busted chevy. I went to window shop and test drive models at the chevy dealer nearest me. There was a chevy sales event going on and they were OVERLY eager to make a sale. I test drove a basic trailblazer and a trax 2RS. The basic trailblazer felt like a serious downgrade from a chevy Z71. But amazingly for being a 3 cylinder - I was blown away by the chevy Trax 2RS. It had ALL of the features of the colorado Z71 and then some. And it didn't overtly feel like a hamster engine. Though I will admit - it is no colorado engine. THAT was yes - a downgrade. But I looked it up online. Car and Driver's #1 car for families under 40K and #1 crossover SUV?! Plus more than 10 mpg better on gas mileage than a colorado? In today's economy - i'll take that trade off. I specifically shared that I was sentimentally attached to my dad's truck when we walked in to the dealer and wasn't feeling rushed to necessarily buy. But that we wanted a key for key trade. I knew with the super low mileage on my truck - they were making out in this deal. "We only have the trax or a trailblazer." "We don't have a red one", "If you don't buy it tonight it might not be here - it's the last 2RS!" . It had a sunroof - I didn't want a sunroof. Even though that'd technically be an upgrade I don't want to worry about the seal cracking in the az sun and leaking. While the sales manager and my partner haggled over extended warranties - I scrolled on my phone - looking for that red trax 2RS. I put in exactly what I wanted on the chevy website - and low and behold closest one was at autonation chevrolet gilbert - where my dad bought his truck. We also saw that they were still open for another 2 hours. Ok universe. I went in and met with Dave Wright. I told him exactly what I wanted and showed him the offer that the other dealer had given. They were completely willing to match the other dealer's offer and gave me a great deal on a 10 year warranty too. Dad's truck gets to go be a truck and I FINALLY at the age of 49 get a brand new car of my own. Only thing I'm really missing is the wireless charger but that's on the sunroof package only. That's a damn shame Chevy. Chevy family for life!

I've had my Chevy Trax Activ for a month now and it completely shut down on me. I can't start the…read morecar and have to open it with a key. I was getting ready to head to work for an important appointment and now I have to get it towed. Great job, Chevy. Depending on how it gets serviced, I'll rethink taking this post down. But for now, I'm very upset.

So thankful for all the help in removing the broken down cars on our property ... highly recommend!read more

Professional attitudes have become harder to find these days. My husband had an interaction with…read moreanother junkyard where via text he asked for a higher amount and there was just a one word response: "No." With 888Junkcars the conversation was more respectful. I very much appreciated the options presented to us, in case we wanted to go the private party sale route; and the no nonsense, yet pleasant and friendly treatment received, along with the fair cash payment. Communication was friendly, clear, concise, and timely, and they came as soon as we were available. Gladly recommend!

Jack was very professional and allowed me to put my motorcycle in a final home. Clear out some…read morespace I look forward to doing business again. Thank you Jack and Auto Salvage

From the owner: Get CASH to recycle your unwanted vehicle and Free pick up removal from the office/work, your home,…read moreschool (we are less than a mile from ASU in Tempe), tow yard (several in our neighborhood), storage facility, or... If you prefer, contact us to make arrangements to drop unwanted vehicle(s) at our convenient location near 202 Frwy and Scottsdale Rd in Tempe. If you do not have title, let us know, we might be able to do any ways, mostly depends on how ugly and age of vehicle. We handle ALL DMV paperwork & documentation, including notarizing paperwork if needed. Website is under construction. We are also in the process of putting together an online used auto parts catalog/store.

Paul responded almost immediately to a question I posted on Yelp. I had a particularly stressful…read moresituation (in from out of town, selling a car on behalf of sick relative) and he was great. He walked me through the process, arranged to meet within an hour of talking to him, was early to the appointment and then met my price. He was professional, courtesy and met every expectation. The world would be a better place if we had more businessmen like him. Thanks very much!!

Listen! I am not sure who I just talked to, but it was a human. They listened to what I had to say,…read moreoffered some great advice, and didn't try to scam me or have me sell my car for peanuts. Those are the requirements for making a customer happy. Even tho I ended up not doing business with them (because it was a better option for me) , I highly recommend them if you have any questions or trying to sell your car for an honest price.

Here is the thing about buying a car - when you buy a new one, there is supposedly a certain amount…read moreof immediate depreciation that occurs when you drive a car off the lot. Unless you just have to have a new car it makes a good amount of financial sense to buy a used car. However, if you go to a general used car place, they may not have a strong desire to build an ongoing relationship with you, they may want to make as much money as they can make off you, in a one off economic exchange. What you want is a place that sells used cars that sees the benefit of an ongoing customer relationship, a place that doesn't want you just to buy a car but to use them every time you need to rent a car - enter Enterprise Car Sales. For a place like Enterprise a used car is a commodity, one where they see the need to make a reasonable amount of profit relative to the recognized value of the car but not a situation where they want to leverage you for all the money they can make on a one off exchange. My own experience was quite pleasant. I looked at the sorts of cars they had available online and then sent in a request for a contact. I immediately received a callback from Phil Biehl, one of their car salespersons and we set up a time for me to come in the following week. He was even nice enough to call me the day before to better dial in on what time a car I was considering buying. When I came in he let me know that the car I was considering had the price dropped on by about a $1K - it seem Enterprise tracks the recognized values of their cars and if they drop they adjust the price downwards - this makes sense in a business model where the company is seeking a defined profit percentage - think Wal-Mart and their roll-back of prices when they work out a better deal with a supplier. I then sat with Evan Chelini, the Assistant Sales Manager, who provided me with a list of options for the purchase, including tinting the windows and a 4 year warranty plan (which I bought) and other options that I decided I didn't want - it was no pressure, and the warranty plan included a free rental car if my own vehicle had to go into the shop and as per their rental practice they would even pick me up at my house and take me to the nearest spot to pick up the rental car. Now, here is the final thing, when you buy a car from Enterprise, you have, I believe, 7 days or a 1K miles to decide you don't want to buy the car and they only charge a $200 restocking fee - similar to when you return something at Amazon - once again, a clear indication that their business model is about maintaining and building an ongoing relationship versus a one-off economic exchange. Well, that was my experience and I would happily buy my next car from Enterprise - that will not be, hopefully, for at least a decade and in the meantime, when I need to rent a car for a road trip (don't use your own car for a road trip people, rent a car so your own vehicle lasts longer) I'll gladly continue to do it through Enterprise. :-)

I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

This is not a review of their business, but of their business marketing. I am a woman looking for a…read morepart for an older car, so I went to their website after seeing this post by the owner. Apparently only men buy from this company and the only way they can follow through on a purchase is to be greeted by scantily clad women, and not just on one picture but almost all (and they aren't fixing the cars)...REALLY!!! Replace those photos with ones depicting insensitive racial sterotypes and see where that gets you. I don't care if you have a room full of naked photos, just try to present something more intelligent and relevant to promote your business.

Woohoo! As good as it gets! Found my parts fast AF! Bill was awesome and a super help.read more