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Kennesaw, GA

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Dependable Pre Owned Cars

1.0 (2 reviews)
Open • 9:00 am - 7:00 pm

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7 years ago

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Tesla

Tesla

(33 reviews)

I needed regular maintenance done on my 2020 X Model, plus I needed the wing doors looked at for…read moresome operation issues. First, this location is a true dealership with service on site. I was able to drive into the garage that was clearly marked for service, out of the heat and any potential rain. While I did have to wait for a few minutes at the check-in counter, someone actually acknowledged me and the service person who checked me in apologized for the short wait. This already is service far above what I've received at another service center in So. FL. I was told my service would take all day (up to 8.5 hours!) and would NOT get a loaner, so I came prepared to get some work done and maybe grab a bite at the many walkable eateries nearby. Even with a diagnostic being done for my wing door, I was out of there in under 2 hours! I really appreciate Jesse sitting down and explaining to me what they had to do about my door, and essentially saving me thousands of dollars. They have a clean waiting area with comfy sofas, tables to work at, and a self-serve coffee station. I'm relieved to have found a good service place for our X. Not all service places are equal, despite the price tag on the vehicle! Thank you!

​I have completely lost trust in the Kennesaw Tesla location. While my service advisor, Jeremy, was…read morefriendly, professional, and clearly just relaying information from the technicians, the actual quality of work and the lack of accountability from the rest of the team are unacceptable. ​The Repairs & Technical Negligence: -​-Suspension Concerns: We brought the car in for a sudden creaking noise. Both the upper and lower arms had to be replaced. This is baffling for a 6-year-old car that has never been treated roughly; it either points to poor part quality or a lack of diagnostic clarity. --​Safety History: This location has a history of dismissive service. About a year ago, when I asked about a recurring safety sensor message, a blonde female staff member rudely told me that if I didn't pay to fix it and got into an accident, Tesla would not be liable. --​Incompetent Workmanship: The car was returned with a non-functional glove box because the technicians switched the wires between the speaker and the glove compartment. I had to wait two hours for them to fix their own mistake. It now "opens," but the dampener is broken and it violently pops open. --​Tire Blowout: Despite the work order stating they checked tire condition and pressure--and being told the tires were fine after a balance and alignment--I suffered a blowout just days later. ​ The "Key Saga": ​The most egregious part of this visit involved my missing keys. Staff repeatedly and dismissively assured me they did not have them. However, because my brother had placed a Samsung Tag on the ring, we tracked them directly to the Kennesaw dealership. My husband had to drive back and use an app to "find" the keys for the staff because they insisted they weren't on the premises. ​Conclusion: ​Between the wiring errors, the safety concerns being dismissed by staff, and the blatant lack of respect for our property, this has been a massive waste of time and a safety risk. Jeremy was a professional messenger, but the back-of-house operations here are a failure.

Dependable Pre Owned Cars - usedcardealers - Updated October 2026

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