Bill Hicks is exceptional and made the process very easy! I recommend going to see him and you won't be disappointed. His professional and straightforward manner made me feel like a valued customer. read more

If i can give this place a negative 1 i would... brought 2 cars from this place with Andy very nice salesman but the rest is terrible.. brought a bmw X5 with 42,000 got the extended warranty not to know they put wrong information on it now im ready to use my warranty which i only had the vehicle 1.5 years the warranty is expired because i have 75,170 miles and they put the paperwork at 75,000 like common sense would be to put 100,000k miles like most warranty but they basically Robbed me for $4k and don't wanna rectify the situation.. I dont care the finance idiot who completed our paperwork don't work there. ALM should rectify the situation but yet they ignored our calls and kept passing us around and bullshitting.... PEOPLE DONT BUY HERE... I WILL NEVER SPEND ANY MONEY THERE AND I SUGGEST YOU DONT EITHER read more

THE WORST CAR DEALERSHIP IN THE WORLD... I had my car for two month without proper registration. I was sold the vehicle with bad tires due to the make believe inspection they charge you 1k-2k but they don't honor. I've spoken to Steven/Stephen the general manager, he won't return the call and you can never get him on the phone. Drae is the finance guy, and he will fill out your information wrong then blame everybody and everything but he won't help. Alec, is the young face, they put him with younger man and hip hop lovers but he disappears once you buy. Cesar takes callls, appears to be empathetic but literally says whatever he can just to get you to leave then he ignores communication. Todd and Chad are no different. This is not business it's a crooked scam, YOUVE BEEN WARNED read more

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I went in knowing exactly what car I wanted to test drive and had an appointment with Jean (John) Venant on December 27th. The car (2024 Mazda CX-5) was waiting for me when we arrived. Our salesman was a great guy & seemed knowledgeable about my particular vehicle. It didn't take me long to decide to buy the car on the spot. Baltimore in the financing department fought very hard to get me the best rate/deal available. They even gave me far more for my trade in that I was anticipating. Everyone throughout the (seemingly painless) process was great to work with. We felt very valued. My only "complaint" is the sticker shock I had when I saw all the "dealer fees" on the bill of sale. Many things (window tint, fabric protector, etc) were all things that you only typically see when buying a brand new car and not when buying a used car. And, with any used car purchase, I made sure to get the extended warranty. That's just smart no matter which dealership you buy from. However, I am concerned a bit to read very mixed reviews of the EasyCare warranty company, as it seems they only approve HALF of the claims submitted. Fingers crossed. read more

I went to this dealership in Kennesaw in October 2025- my daughter purchased a new truck and I was promised a referral fee of 100.00 from the salesman Andy but never received it- after waiting 6 months - I called to check on the check from the dealership and was told by the sales manager he( Andy ) did not put it in the deal and now it's too late. After speaking with Andy he stated he did not put it in and now it's too late but if I get someone to buy another car them he would make it up to me. He much be crazy as HELL to think I would ever do business will them again!!!!! They are not Trustworthy!!!!!! read more

literally the worst dealership I've ever been too, I felt like I was shopping at Matilda's dads used car shop where they glue bumpers on

Customer service horrible! According to many reviews getting a clunker a real possibility. Sales guy,fine the mopes in finance are poor. Ninety days to get my title, double charged for my tag fee after 3 trips to my tag office. Then criticized me for following up. Also, tried to stick me with a $700 key fob and a $2000 service update on my car. Now they just don't respond! Thought; if they'd screw you over a $20 tag fee......... Bob Lammers read more

Beware! Do not do business with this dishonest dealership. I was going to purchase a used 2024 Genesis GV70 Vin# 5NMMADTB0RH004159 from ALM Kennesaw located in Kennesaw, GA. My bank, OneAZ Credit Union, wired $41,517.24 from my bank account to ALM Kennesaw on 11/24/2025 . I decided I did not want to purchase the car on 11/26/2025 and contacted the dealer requesting a refund. I was told by Steven Rogenstein , the General Manager, that I would get the amount wired back into my account on 11/24/2025. I have not received the refund and they will not explain why or when I will get the purchase amount returned. My bank and I have tried on several occasions to call and email the dealership and Robert Shelnutt, but they do not reply. The vehicle is still listed on their website for sale ($39,260) as of 12/05/2025. Since I live in Arizona, it is not feasible to visit the dealership in person so I filed a wire fraud report with the FBI and a Police Report with the Cobb County Police Department. Don't do business with this dealership read more

Jeff my financing manager and Seth my sales representative made my car buying experience perfect! They are both Very friendly and understanding and worked with me. I was able to get the Tesla model 3 I wanted in a quick time span! 10/10 experience. read more

Horrible!!! I wish I would have look Ed at reviews before purchasing our "certified" vehicle. They told us it had new tires to which we got a nail in our tire. I took it to the tire shop to get repaired and we were told they couldn't do the repair because the tires were past the wear bars... we had put less the a thousand miles on the vehicle. ALM is dodging our calls and won't return phone calls. Ima about to report them as they say they're selling certified vehicles that aren't certified. Horrible!!! Now after paying 50k plus for a car we have to replace all 4 tires and who knows what else we have to replace. Crooked!! read more

was deployed for much of last year, and at the end of my service, I bought my dream car. Recently, I needed something more practical and test drove a vehicle at ALM Kennesaw. It was the end of the day, so I didn't make a decision right away. I asked specifically whether the Tesla had Full Self-Driving, and the next day I received a message from the dealership stating that it did -- which is an $8,000 feature. I purchased the vehicle right before the dealership closed. Less than 12 hours later, I called to clarify the Full Self-Driving feature. However, after having it checked. I discovered it was not included with this vehicle, despite being told it was with picture proof from my salesman. When I tried to raise the issue with the dealership, I was later told I was banned from purchasing any future vehicle from them. I personally felt misled during this process and deeply disappointed by how I was treated -- especially as a recent combat veteran just trying to make a practical purchase. read more

This is a dealership with no integrity -- and no shame in humiliating its customers. On April 6, 2024, I purchased a Tesla Cybertruck from ALM Kennesaw (Atlanta Luxury Motors) in Georgia. At delivery, two of the mud flaps were damaged, and they promised to ship replacements. However, they kept delaying and failed to keep their word. Despite my repeated follow-ups, they pushed me around, avoided responsibility, and even told me to go deal with their manager myself. It wasn't until I made it clear I was going to publicly expose them that they finally mailed the parts -- a full month later. And what did they do after that? When I tried to let them know the mud flaps had arrived, I found out they had already blocked me. This wasn't just poor service. It was intentional humiliation -- treating a paying customer like a nuisance, then slamming the door. If a business acts like this over two simple mud flaps, imagine what they'll do if you have a real problem. I'm speaking out so others won't go through what I did. Avoid ALM Kennesaw. They don't just lie -- they humiliate. Address: 2255 Barrett Lakes Blvd NW, Kennesaw, GA read more

My experience is very similar to others on here. The vehicle I purchased...a 2024 Acura MDX with less than 21,000 miles looks like it could have 100,000 miles. I was sent a Carfax that indicated 'no accidents', etc. When the vehicle arrived, the passenger side of the vehicle has been wrecked, and the repair looks like it was done by Joe's Garage down on the corner (not good at all). In addition to the undisclosed damage, the windshield had two cracks, again, not what one would expect in a vehicle this new. In addition to the obvious misleading items, the car was delivered with no floor mats and no owner's manual. Have you tried to operate a modern vehicle without the manual? Believe me, it's not easy. In addition to the items I've mentioned, the vehicle has scratches front to back. I have purchased several vehicles online and always been happy with the deal. As they say, there's a first time for everything...this time it was not such a good deal. Had I made the trip to Kennesaw to see this vehicle, there's no way I would have made the deal. I would not recommend ALM as a place to do business with. They lived up to the used car salesmen reputation...which isn't good at all. Go somewhere that their word means something, apparently it doesn't to these folks. read more

Unfortunately, ALM confirms the worst "used car salesman" cliches. We purchased a 2020 Kia Sorento from ALM in November 2022. We've purchased private party in the past and always gotten our own inspection. However, the ALM buying process was incredibly seamless and our salesman was extremely friendly and helpful; we made the mistake of trusting the ALM service department report instead of getting our own inspection. In particular, we were told the car had "four new tires." Turns, out we had two tire leaks within a month of purchase; the "new" tires were barely passable used tires, four different brands, from other cars. We're replacing all four less than six months in. In addition, when I took it in to our usual shop for an oil change, we were told that both battery and brakes already need to be replaced. The worst issue is a leaking CV boot. This is an unusual repair for a car of this age and the part is only available from the dealer. It will cost us thousands. Ultimately this is on us for not getting our own inspection -- but ALM has not offered to budge an inch in addressing any of these issues... even the tire leak that occurred within weeks of purchase. read more

10-2024 DO NOT GO HERE ! Verify the price before you arrive! Watch the numbers and DO NOT buy that 2k service plan they quietly tag on because they won't fix the problem. read more

Scammers selling lemons!! Beware! Look at the reviews first!! My car had less than 60k and the transmission went out on a 2020 Chevy Malibu that I only owned a year and I don't drive much! read more

I purchased a 2018 BMW, engine light came on before I left the parking lot! My sales rep Andy took it to the back to see what was wrong and when he came back the light was off. He reset it!!! Said that it shouldn't come back on or else call him. Of course it came back on. I called and called but Andy never answered (they always said he was on the phone with a customer) not returned my calls. Took it to the BMW dealer for a diagnostic, this is what they found: Ms - - , Tech just let me know the car needs a valvetronics motor which is for the transmission and a oil pan gasket. Just wow!!! NEVER EVER AGAIN will I do business with this place. Oh yeah, I purchased an extended warranty, they sneakily added an additional warranty sold by ALM for paint & fabric that I wasn't told about! read more

Avoid this place. I paid off my 11% financing after two months from my savings - And they still haven't refunded my GAP insurance premium. The staff has lied repeatedly and/or ignored my requests. Next step is to file fraud complaints with the various State departments. I'm actually surprised they have two stars. Spend your money elsewhere. Danny "Sarge" Flucke - Veteran read more

This business/lemon dealer doesn't support the lgbtiqa+ community nor the black community. they only wanna extend a hand to accept your hard earned money then when you need them to uphold their legal contracts for a lemon they sold you as a business. they will turn u away by threatening to call the police !!! just nasty and very unprofessional. well no more will we do business with them because they need us more then we need them. Do not waste your money buying a lemon tik tok sent me read more

This was the worst car buying experience I have ever had! They had a brand new Lexus on site and I loved it and bought it. During the test drive my husband noticed the temperature was stuck on Celsius! The car salesman JIM said he could have that fixed! We bought the car and came home forgetting about the Celsius. However, the car was to be under warranty with Lexus so we took it to the Lexus DEALERSHIP the next day to get the temperature changed. After being there an hour I was told the car is from Canada and has no Lexus warranty here! I hence took the car back that day and was furious. The manager, nor the salesman apologized for lacking transparency and honesty! In fact the manager told me they legally don't have to tell me the car was purchased in Canada! I would highly advise people to stay clear of this shady establishment! read more

Alright customer service. The day I was scheduled to pick up my car I was waiting at the dealership for over an hour to sign my paperwork. There was hardly any communication. Then I was delayed further because after completing the paperwork they didn't do an emissions test in the car. But assured me they had completed their PDI (inspection) but somehow missed that the emissions was required. Also has ridiculous fees that should be advertised and aren't necessary. read more

STAY AWAY FROM THIS PLACE! Customer service is alwful as my phone calls were never answered and if they were returned, I was told, "nothing can be done." I was charged full price on a buy back car that was in perfect working condition." The car has been in the shop for the last 5 months. I don't thik a car with less than 5,000 should have any issues if it was in perfect working condition. Thanks, Bruce for selling me such a car. read more

I got the pre purchase inspection and found out the car was previously a rental car. ALM knew this before hand and did not disclose this. This was a total waste of my time as I took a day off from work to get this done. I filled the car up with gas which was $95 on my way to the inspection because I had full intention on buying the car(my mistake). The inspection for me was just a formality. ALM would not refund me the $95 gas and that's ok but they just lost a customer over $95. I filled it up in good faith. Its a small thing, but there are car dealerships on every corner, you would think they would want to keep a potential customer happy because I am still in the market for a car. I wont be shopping with ALM Kennesaw or any ALM for that matter. read more

When you buy a car here they try to add an ALLLLLLL kinds a fees YOU DO NOT HVE TO PAY. They tried to slip in $800 for car intake. "This is what it cost to intake the care and service it" idiots. There isn't even a single service report for a single car you have on your lot. They intentionally only give you the monthly fees. When I did the math they slipped in an additional 1500 then played stupid cause they got caught. DO THE MATH BEFORE YOU SIGN ANYTHING The day after I got home I noticed aN ant infestation in the car. Took 6 weeks to get under control. They refused to take care of it. They did the worst detailing. You would think when you spend $27k they could use a little elbow grease. I hade to remove stickers from the previous owner myself. My headlights were re wired incorrectly. They refused to take care of it. Why does the finance mangers office smell like teenage boys room from 2003? Axe body spray and body odor. Counting the minutes to get out of there. Side notes I got pressured for test driving too many cars and to make a choice. I asked to test drive the car I ended up with for 2 hours but they didn't want to move cars to get it out. TWO HOURS TO TEST DRIVE THE CAR I WAS MOSTLY INTERESTED IN! read more

My sales person was Andy. He knew I was coming didn't even get the BMW ready for me to look at. He took me out to the vehicle and the car battery was dead. He wasn't even going to get the jump box until I insisted I wanted to start it up. He was very dismissive of me, like I had no money. I had a full approval and he didn't even follow-up with me until I made a complaint with Sales Manager 2 days later. After I complained with Sales Manager, the sales manager asked me to come back. I told him no and got my 2016 BMW 740i that was 2k less with more amenities from Bellamy Strickland. I will never go back and will not refer anyone there. read more

Very unprofessional and shady business they have a good selection of cars but will sell you anything with known issues I have financed over 6 cars and have never seen a car lot in my life this shady read more

If I could give them a ZERO, I would. I was sold a "buy back" car at full retail price and was assured it was in good working condition. I bought the car in May of 2022 and it was in my garage for 11 days before it died on a highway. Since it had less than 5,000, the MB dealership replaced the battery. I had it for another 8 days and it had to be flat-bedded again to the MB dealership. It has been in the shop since early July and it is still there as they now have to replace the lithium battery. Please tell me how this car was in perfect working condition??? I asked them to buy the car back and they want me to "trade it in" for another one of their cars?? ALM stands for All Lives Matter. Really?? because if you own 10 dealerships, I think maybe you should do the right thing and make my life matter. I implore the owner of this dealership to call me instead of me getting the round around from numerous employees. read more

Andy is amazing !!! He got me to my payment goal and he had the car ready before I arrived

Went there to look at cars. Found one we liked but someone had put $1,000 down. Manager came over and said business is business you are here it is yours if you want. We will just give them their money back when they come in tomorrow. No integrity. While we were looking at the CarFax the sales scrolled through it very fast. We ask him to go back and found that the car had been wrecked. Also then saw a lot of caution symbols. We left immediately. Buyers beware. read more

Purchased a vehicle under the condition that they would line up the rear passenger bumper that was popped out. I had this in writing.They ordered the clips to put it back in place, I brought it into the shop, and I was told the clips would not fix the issue and that they would replace the whole bumper. They said that they would place the order for the bumper and will call when it comes in. A few weeks went by and I called to check the status and everyone I talked to claimed they had no idea what I was talking about. Moral of the story always get promises in writing! I called inquiring about the status of the bumper every other month for over a year only to be told that they can't do anything and the books are closed for 2021 and they will not fix the bumper. I would never recommend this business. They are a bunch of liars. Very poor business practice. I should have looked at reviews before purchasing. read more

Went to ALM last Sunday. We were working with Jackson. We changed our minds about the vehicle we were looking at and saw another vehicle we were interested in. We kept in touch all week and set our appointment for Friday evening which Jackson knew about all week. An hour before our appointment Jackson said he could not be there and Andy would help us. After 50 minutes of looking and test driving the vehicle Andy told us there was a deposit on the vehicle. We wasted our time and even the manager said if we wanted to purchase the vehicle even though another person had put a deposit on this vehicle. Seriously, this is how ALM does business ??? Andy seemed to be the only ethical person in the building. Go work for a reputable company. I hope upper management addresses this issue! read more

Marlon was patient and listened carefully, in turn making the purchase process great. Unfortunately I can only rate 2 stars because a verbal and written agreement wasnt honored after I left. I signed a "we owe you form" to have a couple dings in the paint touched up. I was told by Marlon Jones and Darnell Peeples (finance manager) that the shop for ALM would contact me to make an appointment. That never happened. Marlon Jones took images of the minor paint damage, and had me sign the we owe you paperwork. However, everything miraculously disappeared and of course ALM didnt honor what I was told. Darnell Peeples then proceeded to avoid answering my questions about the missing paperwork via email. Very shady! Especially after requesting my signature as confirmation. I guess it's my fault for not making sure I received a copy of the form I signed. read more

This dealership worked out a deal with me all paperwork signed about to walk out after getting the key then they stop me and say they messed up and wanted 3000 dollars more!!! Lol f that I walked no way will I ever deal with this dealership again read more

I saw a car on CarGuru and made sure I called first to ensure it was still there. I spoke with NOLAN. He said it was and he would have it ready for me. I drove an hour to look at it. When I got there he told me it was SOLD! Someone put a deposit down the day before. I drove an hour from the other side of ATL to find he messed up. Here's the worst part. After I explained what I had been through to get there he apologized and he said I could pick any car and he would give his dealers discount to make it right, pick it up and have it delivered for me. I thought, 'wow, okay maybe he's trying to make this right'. But when I showed the least bit interest in another car, backed out on the discount! Unbelievable. read more

So I am a frugal person always looking for a deal. I found this Chrysler Pacifica through Car Gurus and Miranda started communicating with me. From start to finish Miranda showed me that she wanted my business and knew her stuff. At all the other dealerships, I was showing the salesman the features, pointing out this and that. They didn't know anything about the cars they were showing me. Miranda blew me away, she walked me through every detail, showed me features I didn't know about the Pacifica, and made sure I knew I was getting the best deal in the area. read more

Jim Byrn was great to work with and helped me purchase my new car in no time. He was extremely patient and worked tirelessly to ensure I got the car that I wanted! read more

Words of advice, RUN!!! PLEASE DO NOT purchase a vehicle from the ALM dealerships!! If I can save someone else from the hassle & issues that I've been through it's worth me taking time to post this review. It has been a HORRIBLE experience working with ALM!! I normally don't post negative reviews but in this case I want to warn anyone that is looking to buy a vehicle to not make the same mistake I did!! After driving 6 hours the car wasnt even at the dealership like I was told. While knowing I was on my way the sales representative/manager leaves. I ended up having to either get a hotel or drive back again the next day. I was there for at least 5 hours talking about everything & doing the paper work the next day. Making me miss a prior engagement that day that I had purchased tickets to attend. Unfortunately the experience continues to only get worse after being lead to believe they want to make things right because they are all about "customer service." I was told many things & it was never what I was told & no one followed through on their word! I was told my car was to be delivered by Thur or Friday but it was not & no one even called nor sent text to let me know that it wasn't going to be delivered. After I called I was told once again & reassured it was going to be first thing Saturday that someone would be bring the car to me. Once again the car wasn't delieved nor did anyone call me or text me to tell me otherwise! I had rescheduled my day around the delivery of this car. Work schedule which isn't easy & it was never delivered!! When I called the manager, Ray which is the 1st time talking to him.... he proceeds to tell me he doesn't know when "my car" will be ready now? Really..... Another issue during this process. I sign papers with the fincial advisor regarding payment due date & etc... But a week later he text & asked me to please call him. He then informed that he is needing to send new papers for me to resign bc now they have to change the payment due date to earlier. Not the 45 days we agreed to & signed previously! All of this to say I am currently paying insurance on a car & about to make a payment on a car I do not even have in my procession & don't know when I will even get it!!!!! Absolutely ridiculous!!! If this is what ALM considers great "customer service" I would hate to see what bad customer service looks like! read more

Very professional all around and as painless a car purchase as I have ever had. When Sean brought the initial numbers back for the deal, it was LESS than I expected. That's a first for me. Would highly recommend this dealership! read more

HIGHLY UNPROFESSIONAL. I contacted the dealership on Thursday about one of their cars I saw online. Miranda reached out on Friday informing me it was available, I agreed to stop by Saturday. Saturday morning I checked online again and the car still showed available so I headed to the dealership. She was busy when I arrived so I got connected with another rep, he told me the car was sold ... I requested an explanation, he excused himself to talk to Miranda, came back and told me "well, she said she sent you an email to tell you it was sold" ... that is a straight lie, infuriating ... highly unprofessional. I just wasted my Saturday morning, upsetting. read more

Andy helped my husband and I pick out the perfect car for our family. We were so used to Honda's and thought that's what we wanted, until we saw the Acura. Andy was very knowledgeable of the cars and taught us a lot about the different brands and models. We are very pleased with our car and thankful to have such a great car buying experience. read more