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    CarMax

    2.6 (184 reviews)
    Open 12:00 pm - 7:00 PM
    Updated over 3 months ago

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    Reviews With Photos

    Happy family
    Joanna B.

    GREAT buying experience! Jorge was incredible and the whole process took about an hour, I test drove the car at 2:30 and was done with paperwork by 3:40! Easy, no nonsense, awesome! I knew which vehicle I wanted and handled it swiftly. I've purchased from a regular dealership before and it was a nightmare for so many reasons, the bullying, time wasted, etc. I also bought from Tesla which was an easy enough buying experience online but upon pick up they didn't tell me anything about the car- how to drive, plug in etc. Jorge took his time to show me all of the features and explained the extra warranty clearly without pressure.

    Stock photo of car purchased
    Brittney C.

    I absolutely hate driving out to this location because it's so far away from society. I'm just kidding lol but it did take me 50 mins up and back. Recently, I shared that I just purchased a vehicle from the Norcross location. I was not completely satisfied as the one I purchased had high mileage was a year older and didn't have some of the basic features I'm use to such as push to start, leather seats, sunroof - the basics lol Carmax has an amazing 30 day guarantee where you can bring a vehicle back for any reason as long as it's less than 1500 mileage used. Thee best part about them I think! With that said - I found another Corolla at this location with almost 40k less miles, a year old AND all the perks I just mentioned; a premium version. I reserved it and went to Town center to purchase and trade the other one back. Daysha - so much to say about this wonderful saleswoman. She looked the part and worked with me with the upmost care from beginning to end. I knew exactly what I wanted and it made her job a lot easier. Because I just went through the process at Norcross, I knew what to expect and was able to allow this transition to be a smooth one. Overall I am SO happy I was able to return the car and absolutely LOVE this vehicle. It was worth it 100% Thank you Andy - one of the managers and your wonderful staff at this location. Really brightened up my Saturday that I could find a reliable car of my dreams! If you are looking for a nice car and awesome experience tell them brittney C sent you and ask for Daysha! Definitely recommend and would return

    Tacoma purchased from CarMax Town Center.

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    11 months ago

    Elijah was phenomenal in assisting me in finding and purchasing our new to-us vehicle!

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    2 years ago

    We have now purchased for cars from CarMax and each time has been easy and the sales agents are super patient and knowledgeable.

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    Page 1 of 5

    Ask the Community - CarMax

    Are the listed prices at car max negotiable? Do tjey offer a discount on cash sales? If yes; how much?

    No. Not negotiable. We had a cash purchase and there was no difference. Their prices are very fair.

    Don’t See Your Question? Ask Away!

    Review Highlights - CarMax

    After a couple of days, though, we decided to go a different route, and took advantage of their buyer's-regret 5 day guarantee.

    Mentioned in 2 reviews

    Read more highlights

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    Cobb County Toyota

    Cobb County Toyota

    (381 reviews)

    "The way car buying should be."…read more I know that's an old marketing slogan for a different car dealership but I feel it aptly applies to Cobb County Toyota. I've had my 2024 Toyota 4Runner XSeries Off Road Premium in Solar Octane for nearly two weeks now and I am absolutely over the moon with it. I was looking to buy a 5th generation Toyota 4Runner and Cobb County Toyota had the perfect one in stock. The truck was well represented in photos and the price was a great deal compared to similar cars on the market. When it came time to make a deal, they didn't add any extra fees or try to add "mandatory" maintenance plans. The price the car was listed for was the price I paid, plus a nominal tag fee and taxes. My salesperson, Gabriel, was incredibly nice, patient, and not overly pushy. He worked with the finance manager to get me a fair offer for my trade-in. They do try to sell warranty/maintenance plans once you make it back to a finance guy, but he wasn't overly pushy when I declined them which was much appreciated. In the next year, I'll be in the market for an A91 Supra and Cobb County Toyota will definitely be the first place I consider looking.

    My Toyota is running like a dream. Thanks for a good job. I could really tell the difference after…read moremy husband took my Toyota to have an oil change on a Good Friday. We have purchased three Toyotas from this dealership, and will buy our next Toyota from there too. The customer service has always been courteous and friendly. However, Raven H. was not friendly or welcoming. Her attitude didn't meet our expectations.

    Car Buyer USA - What Is My Car Worth? Where Can I Find The True Value?  More info here: https://tinyurl.com/Car-Worth  #CarBuyerUSA #WhatIsMyCarWorth

    Car Buyer USA

    (114 reviews)

    I was worried about using this company after seeing the reviews here. However, when you look a…read morelittle deeper at the company, you will see that they have an excellent rating (A+) with the Better Business Bureau (BBB) and actually resolve disputes effectively. I trusted the reviews with BBB over the Yelp complaints. Of course, I was still nervous the entire time. For the long story that follows, the entire process from start to finish was 1 week and 3 days. It would have only been a week to receive my wired funds, but I had to work late one day and couldn't get to FedEx. I am extremely happy with CarBuyerUSA. Lastly before my story, this company is very detailed oriented. Since one of their representatives is a retired police officer, another positive, we actually discussed a featured story on the news about how CarBuyerUSA discovered and broke-up a sophisticated crime syndicate. This helped me appreciate their processes better. Here we go: My only experience selling a car with one of these services was through Carvana just as the pandemic hit and before Carvana started having significant problems. Carvana made it simple...enter VIN, get a price and take the vehicle to a drop off location. They didn't even test drive the car! There is no wonder that so many people ended up with lemons through Carvana, but I digress. This time, I collected offers from Carvana, Vroom, CarMax, Driveway, and CarBuyerUSA. Oh...I was selling a 2019 Tesla Model 3 (calm down Tesla haters; I didn't send gas prices above $5/gallon). In order of lowest to highest offer (difference from max), CarMax ($6700 difference), Carvana ($4500), Vroom ($2700), Driveway ($1000), and CarBuyerUSA (max). So to lower my risk, I worked with the top three (3) simultaneous. I took this path, actually, because people made it clear that the offer price changes. CarBuyerUSA, Driveway, and also WeBuyAnyCar (too complicated and did not pursue) make it clear that they are showing you the maximum amount until they have reviewed your vehicle to their satisfaction. I didn't like it, but this is actually normal for a typical trade. CarMax did look at my car briefly (10 mins) and had a super low price which is normal for them now. Vroom and Carvana did nothing to inspect the car except a few pictures. Both Vroom and Carvana are well-oiled machines and were ready to move on their offers quickly. In fact, I actually felt too much pressure from them, and this practice is probably part of their business model to get sellers to pull the trigger quickly. Because Vroom and Carvana are known commodities with all of their advertising, I would have gone with them had their offers been competitive. Back to the story, I did all paperwork and uploads for Vroom, Driveway, and CarBuyerUSA. Vroom had power of attorney documentation ready within 48 hours. It was very fast, but I kept them at arms length. I was trusting that CarBuyerUSA would not screw me over. Driveway required a virtual tour of the car and tons of pictures. Their representatives were very friendly. However, there were times when I felt like I didn't know where I was in the process with Driveway. They were responsive to text messages and phone calls. After the virtual tour, they were satisfied with the my vehicle and did not lower their offer. They shipped the documentation to me, and I only had to complete and return the title. I sat on this to finish with CarBuyerUSA. CarBuyerUSA sent a representative to my home very quickly after the offer. I received the offer on a Saturday night and someone came to my home on Tuesday. The inspector from 360 was extremely thorough and spent an hour looking for any and everything wrong with my 3 year old vehicle. This was annoying compared to Carvana and Vroom because I knew it would lead to an adjusted offer. The guy was super friendly and was doing his job. At any rate, I knew things had changed when my primary representative, Hayden, sent me to Hal. Hal was also very friendly and professional. The offer went from the best to the 2nd best, and I was completely prepared to drop them. After 30 seconds of discussing the situation, Hal took my desired number and said I'll call you back. He called back a couple of hours later and met my number. The final number was better than Driveway, but only by $500. If I were a hardcore negotiator, maybe I could have done better, but I was satisfied since my vehicle did not have the 19" wheels that actually came with it. I installed smaller 18" wheels to improve the range. At any rate, CarBuyerUSA was very responsive to my emails and voice calls. Their text messaging service died during this transaction. Initially, I worked with Hayden; followed by Hal; and, completed with Ryan to schedule the pick up of my vehicle. My experience was very positive with this team and they have their act together. I would not hesitate to use them in the future. YMMV 06

    If I could give them zero stars I would. They are all friendly in the beginning, and they give you…read morea quick offer to lure you in. They don't pick up the car. I had to drive the car myself to another county t drop off the car to have a third party do a condition report after I had taken numerous photos in and out of the car including the engine compartment. Then they call you and significantly lower their offer. Then they had the audacity to charge me a 198.00 handling fee and it deducted it from my check ! The manager was no help !

    ALM Kennesaw

    ALM Kennesaw

    (95 reviews)

    I went in knowing exactly what car I wanted to test drive and had an appointment with Jean (John)…read moreVenant on December 27th. The car (2024 Mazda CX-5) was waiting for me when we arrived. Our salesman was a great guy & seemed knowledgeable about my particular vehicle. It didn't take me long to decide to buy the car on the spot. Baltimore in the financing department fought very hard to get me the best rate/deal available. They even gave me far more for my trade in that I was anticipating. Everyone throughout the (seemingly painless) process was great to work with. We felt very valued. My only "complaint" is the sticker shock I had when I saw all the "dealer fees" on the bill of sale. Many things (window tint, fabric protector, etc) were all things that you only typically see when buying a brand new car and not when buying a used car. And, with any used car purchase, I made sure to get the extended warranty. That's just smart no matter which dealership you buy from. However, I am concerned a bit to read very mixed reviews of the EasyCare warranty company, as it seems they only approve HALF of the claims submitted. Fingers crossed.

    If i can give this place a negative 1 i would... brought 2 cars from this place with Andy very nice…read moresalesman but the rest is terrible.. brought a bmw X5 with 42,000 got the extended warranty not to know they put wrong information on it now im ready to use my warranty which i only had the vehicle 1.5 years the warranty is expired because i have 75,170 miles and they put the paperwork at 75,000 like common sense would be to put 100,000k miles like most warranty but they basically Robbed me for $4k and don't wanna rectify the situation.. I dont care the finance idiot who completed our paperwork don't work there. ALM should rectify the situation but yet they ignored our calls and kept passing us around and bullshitting.... PEOPLE DONT BUY HERE... I WILL NEVER SPEND ANY MONEY THERE AND I SUGGEST YOU DONT EITHER

    Drive A Dream - communications with owner. dissapeared as soon as he needed to take responsibility

    Drive A Dream

    (66 reviews)

    i was nervous about buying a car from a used car lot a couple thousand miles away, but when the car…read morearrived it was as perfect as i would expect from buying it CPO from BMW itself. There was disapointing dealerships with car under 5,000 mile that were in poor condition and not preped for resale. not so here!! they cleaned it up to near showroom condition. i recomend them. my only issue was the title and that was California DMV that created the problems.

    PSA: Don't Fall for the "DriveADream" Lemon Trap…read more If you are looking at a manufacturer buyback or lemon-titled vehicle from DriveADream, be aware of the deceptive pricing tactics used to mask the true value of their inventory. 1. The "MSRP" Illusion DriveADream markets their cars as "thousands off MSRP." This is a classic bait-and-switch. They are comparing the price of a used, branded-title car to a factory-fresh sticker price. A fair comparison is against other used cars with similar mileage and clean titles. 2. Predatory Pricing A lemon-titled vehicle typically carries a 25-40% valuation penalty. DriveADream frequently lists lemons at the same price as clean-titled counterparts. For instance, they are currently listing Kia EV9 lemons for ~$40,000--the same price Kelly Blue Book lists for a clean title. 3. The Insurance Gap (The Hidden Cost) They will tell you the car is "better than new" because it's been inspected, but your insurance company won't care. If you total a car you bought for $40,000 that has a lemon title, the insurance payout will be based on the branded value--roughly $24,000. You will be instantly underwater by $16,000 the moment you drive off the lot. The Bottom Line: Don't let "luxury" branding distract you from the math. If you aren't getting at least 30% off the used market value, you aren't getting a deal--you're getting scammed.

    CarMax - usedcardealers - Updated May 2026

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