My husband purchased (cash) a 2025 Audi Q5 for our daughter on May 30, 2026 from Classic Cadillac and it is now July 21, 2026 and we still do not have the title and registration. We have called several times and left messages with the sales staff, our original salesperson and the person in charge of title paperwork with no response from any (and in fact, we feel that we are being ghosted - the receptionist stated that the title person's phone isn't working and the mailbox was full for the sales guy). While the salesperson and other people at the time of sale were professional, it doesn't help when there is no follow up on the other end (although the hours it took to purchase the car was crazy considering it wasn't financed). My husband is going to the tag office to try to extend the dealer tag for an additional 30 days (which required travel to our attorney to get the form notarized). All of this is requiring hours out of his workday that should not have been required. (And, as an example of great service and a lesson learned to stick with the actual Audi dealer, we also purchased a new 2027 Audi Q7 from Audi Atlanta two weeks after the purchase from Classic Cadillace and already have the title and registration). Follow up: My husband went to the dealership today and discovered that there was some paperwork issue on their end and they did not alert us. He said that he was provided several excuses but did not find any sort of urgency. We are now okay for another 30 days but there are going to bigger issues once my daughter needs to leave for college and we still don't have a tag. read more

I would sincerely avoid the service department extremely unprofessional and liars. They took me on a ride on my car to replicate my issue. The technician saw the issue later on wanted to charge me $229 for diagnostic saying my car is perfectly fine. I took it to another mechanic and they're replacing the issue that I originally took it to them for I believe they're incompetent and do not take your Cadillac here for service read more

I recently bought an SUV from Classic Cadillac dealership. It went very smooth by the SUV salesman was very good test drive was nice. I love SUV, but the finance department was where I had a problem in the end. Everything was smooth as we did everything but then the finance person called me and gave me some information that was not right would not call me back and I didn't understand that so I had to turn around and call the manager and report this finance person read more

My wife and I honestly was in the market for a XT6, we had a 2000 Escalade and really liked it, but a recent accident increased the urgency to look for another vehicle after 20 years. The XT6, didn't provide the room that we had in the Escalade, so with the professional team of Terry, Austin, Steve and Robert we purchased a 2022 Escalade Luxury. With reasonable mileage and a great price. We are happy that we chose Classic, and they also bought us lunch, how good can it get. read more

I ended up at their service department today because the Chevy Dealer across the street couldn't honor my appointment. They tried telling me I needed to make an appointment on a day it wasn't so busy (after waiting 45 mins for them to tell me that). Long, annoying story short, I took a chance by calling Capital Cadillac to see if they could service a Gm family vehicle -- "we can take a look, stop by now if you can." Turns out it was a simple valve replacement. I can't thank them enough for their willingness to help and professional service. Enrique knows his stuff and had it handled right away. I will certainly be back because their first impression was the complete opposite of the one I had across the street. read more

Tom and Billy Brown are truly the best I have bought 10 Cadillacs from them over the years and have always got a deal I could live with 5 Stars read more

Hands-down the W O R S T car dealership I have ever encountered and I'm 60 years old! Avoid this place at ALL costs. Over several years of being basically prisoners to their service department, I've watched them be complete bumbling morons at every turn. Seriously, it's laughable how they screw up even the most simple things and could not care less about customer's overall happiness. From the incredibly condescending obviously unhappy main receptionist in Service to virtually every single inept technician, I'm so excited to say I will NEVER return to Classic Cadillac. Seriously, buyer beware. They are TERRIBLE. read more

I used to bring my car here for several years a decade ago and I recently moved back to the area and wanted to return and work with them again. I have always felt like I could trust trust them. I never feel up sold. and they're extremely low pressure on making repairs. I always feel like I'm in good hands, especially when I'm assigned to Samuel. He is so good at explaining things to me. He's a star employee on the service side! I hope his managers recognize what an asset he is to this company. Also, they offer complementary vacuum and wash while your car is with them and whatever service vehicle is available they'll give you a loaner. All around excellent service! read more

After visiting a few other Cadillac dealers in atlanta i ended up at Classic. I was looking for a specific color and model that i just couldn't find anywhere else. Tom the manager; was wonderful. And my salesman David was too. (who by the way) has been there for longer than i have been alive. I really didn't think i would be able to find the car i needed but at the last moment they got it in. I noticed that most of the dealerships in Atlanta had maybe 1 or 2 Cadillac Escalade's on the lot for sale. Only one had a super high-end model that I wanted but in the wrong color. Classic had 12 or more Cadillacs for sale; so inventory was actually really good. The place just seemed to be thriving a lot more. Their office was very clean with respectful people and also eager to please and that they did. I got the loan i wanted and the car. And it is a beauty. Our finance guy was very smart and helpful there. David was so great the next day when he delivered it to my home and he spent time with me going over everything I needed to learn about the car. They really worked with us through some hurdles and they were very personable and intimate and I didn't feel like I was being sold like the other dealerships I had been to the past two weeks. i dont like to be sold, but i love to buy. Thank you Classic Cadillac for your gracious sell And outstanding customer service. read more

I've had my Cadillac ATS serviced here 4 times. I will be visiting another dealer from now on. Service: On my first visit, for an oil change, I was quoted 45 min to an hour. At the hour and a half mark, I asked about my car. I was told it was being washed. At the two hour mark, the service representative actually said "sorry, I've been running my mouth. Your car has been ready." (Major side eye, really homie?) I go outside to see my car parked down a hill, outside the service bay. It was moved because it had been sitting there too long. Meanwhile I'm sitting in the waiting area waiting for it. SMH! My second to last visit was worse. The representative assigned to me, Shannon, was very rude. Short and seemed bothered by me being there. Again, my oil change took 2 hours. To make matters worse, I had to return a week later. I was missing a lug nut! They forgot it when they serviced the car. All in all, I won't be back. Nah, I'm good. read more

I have purchased BMW, Porsche, Mercedes Benz... and a Cadillac from Classic Cadillac. By far, the worst dealership was Classic. Bathrooms are dirty, the customer waiting area is small, horrible and dirty. Public/customer WiFi did not work the 3 times I was there. When I purchased my CT5, nobody spent any time explaining/demonstrating the many controls and customization options. When I took my car in for the first service (oil change) it was returned to me with my customizable dashboard configurations different than what I had set. I would never recommend this dealership. The people are polite and friendly, but the overall experience is terrible. read more

Came in to look at a used car. Billy was very polite, not pushy at all. Even though I did not decide to purchase the vehicle (it smelled like cat,) they were really helpful. Their price was reasonable, and they offered to try and remove the odor. Unfortunately, I'm really sensitive to smells, and allergic to cats, but they thanked me for coming to look at it. I would definitely go back again. read more

I dont no where to begin ... first I must say that I been going to this Caddilac for years ... like 8 or more .... since. chad was a front desk man he not even there no more and he was the manager ... let start the night mare .. bare with me this is long I bring my car there in feb my warranty is up in like April I think ... so I got a bumper to bumper warranty ... I bring it there I tell them fix every thing ... they barely fix anything ... I had a blown gasket at the top of my engine clearly oil visible dropping down to the bottom .. they tell me it's a pvc at the top of my engine ... they say my warranty won't pay for it cause they marked it up as a hose now I look this part up it a pipe ... that has a hose attach when you buy it it say pipe they wrote it up as a hose warranty didn't pay for it .. so I pay out of pocket ... granted my engine check light is on now so I bring it back they tell me I'm sorry it was the pvc hoses in turbo at the bottom we will fix it for a discounted price ... take it there pay the price again and drive away come back cause engine check light back on ... at this point there frustrated with me and I am too cause it's like can you fix my car or what .. they telling me the mechanic is the best in the ga he the only one that does jet engines like corvette etc ... ok so why my car mess up ... so at this point it's been over a month of back and fourth so I can't pass admissions they say we're gonna fix it right this time and for the inconvenience we're gonna do your admissions on the house ... get It back this time it's driving crazy wheel stuff a weird sucking sound like a hose trying to suck in water ... Im upset I'm like what wrong with my car now I call there a little heated but not disrespecting anyone but stern like somebody gonna fix my car right like this is ridiculous . They tell me that they can't do anything else with out diagnostics Now they have gave my car at this time since the warranty (it elapse at this time ) like 5 diagnostics every times never finding a problem but the blown gasket that I show them even tho a new mechanic especially on Caddilac can see oil dripping down side of my engine my first concerned ... I'm like all these diagnostics and every time I come Back it's a new problem .. all back to back ... they want me to pay again ... I drive away my car start skipping and doing crazy stuff when I accelerate I call them back my advisor darwin tell me he test drive and felt it a little bit but not a lot ... so did the manager ... she was nice she just got back she use to work there before so she basically was tossed into a mess ... so let find out what really happen .. under my car i start smelling burnt oil or liquid .. I look under my car it's dripping ... I take it to valvoline they say they can't touch it I said why ??? He said you have transmission fluid gushing out of your car ... huh ? I look long story short they fixed my car for good ... it had a transmission seal leak out of no where not a leak gushing out fluid I fill It up it ran out one - two days ... this what sabotage what the proof ... they just diagnosed my car 7 times been under it to put pvc they mess up first time ... and ask me could they send my car home with one of the valets I o drive a hundred miles to pass admission I said no ... they was hoping my car transmission turn over cause it would run out .., now I have paper work to show they just did work To my car 4 year ago when I first got it cause I had to warranty's they put 18,000 in my car new oil pans eben told me they threw in transmission work cause it was on my warranty ... 4 years later after back and fourth with them for over ; months now my transmission fluid is pouring out granted I never had any problem taking off or switching gears . I have emailed b long the operator manager no response called no response called Caddilac they take my name no response every body no me there cause I kept coming back not months later days and every time a new problemPROBLEMS one Time they change my oil I was driving whole engine started smoking called them after I open my hood lol everywhere they have to tow my car back cause oil cap wasn't on tight ... I don't got a windshield fluid cap either they been orders that chad told me he not there no more ... beside hood oh Brenda they can't keep a advisor cause they don't no what there doing ... they had my car for three weeks had a accident somebody hit side of my car I had a rental ten days call Them they like oh car should be ready in a few days ... im Got to take rental back I work .. sorry sir we don't got no courtesy vehicles so I pay 7 day for a rental 17 days later oh sorry sir our mechanic was working on a corvet so he didn't even look at your car yet ... what 3 week oh and we got a loaner for you now ... I had that loaner for 3 weeks ... actually I had got loaner for Caddilac like 8 times for as long as two Months read more

Classic Cadillac - 24,000 plus dollars in fixing my car and they open up my transmission seal worse company ever - Car Dealers Near Me - Atlanta, Georgia

Bought our Cadillac Escalade from Classic cadillac when I waited for over a year to get it from a local Cadillac dealership. After waiting for so long, we could no longer wait anymore and were able to purchase the car with the specifications we wanted from classic Cadillac. Process was smooth and the car was brought to us in perfect condition. Happy with my car. read more

Bought a new CT4 V from this dealership. Great communication throughout the process. Nigel and Tom were excellent to work with. Amazing deal, even better service. I highly recommend Classic Cadillac! read more

Bought a used car from them last week. My daughter noticed after the first day , a cockroach in the car. 3 days later she saw another one. After that, went to the store and sprayed the car down in RAID roach spray. THE CAR WAS INFESTED WITH ROACHES!!!!! They started coming out from EVERYWHERE!!! We probably killed 25 last night. After Spraying and vacuuming, I came out the next morning to find about 8 or 9 more dead on the floorboard. They sold a used vehicle with a roach infestation. I called the dealership and even was willing to send the videos. Tex spoke to his used car manager and they decided they werent going to do anything about it. A professional bombing would probably set them back $200 tops. Adding to the nightmare- I am highly allergic to them!! Thanks Classic Cadillac... ill be sure to blast yall everywhere. I intend to write to Cadillac, also, and let them know how their franchisees treat customers. Buyers beware!!!! Seems the past few months are all negative reviews. read more

I have been to many dealerships across the nation dealing with hail storms or just filming the car lots,but this one in Sandy Springs really goes beyond in taking care of their customers. I will be back !! read more

Classic Cadillac - Five Star Ashley knows her stuff !! - Car Dealers Near Me - Atlanta, Georgia

My experience with Classic Cadillac was disappointing from start to finish. The morning my car was supposed to be picked up by their valet team, no one ever showed up. I called to check on the status and was told there had been a communication issue but someone would be heading my way shortly. 3 hours later - still no one. I called again only to find out no one had actually been sent to pick up my car. Finally someone arrives to take my car in, and I get a text when it arrives asking "what is your car being brought in for?" - obviously no one looked at the comprehensive online form I filled out with all of those details. Any time I tried to call and check on a service update either no one picked up, or no one in the service department was available. I left my name and contact info FIVE times for people to call me back with any sort of updates and no one called me back a single one of those times. Finally the day my car is ready, I get called that afternoon saying it was too late for my car to be delivered back to me and I would have to wait until tomorrow by "absolutely no later than 9AM." Not surprisingly to me by this point, 10AM rolls around the next morning and no car. I call, and no one is available to talk to me. Someone calls me back an hour later and says that on the drive to my house, my wheel started alarming low pressure (the exact problem I brought it in for) so they have to bring it back and troubleshoot it again. Car finally gets delivered to me later that night. I understand that issues come up from time to time, and that COVID has made things challenging. But to consistently have customer service this poor at a luxury car dealership is appalling. Do better, Classic Cadillac. read more

STEER CLEAR. Fraud business and tactics to steal money from you, go elsewhere. Tried to buy a vehicle and immediately was told that a 20k premium exists over the MSRP, sends nothing in writing and only speaks over the phone about it. Arrogant about stealing your money! read more

Classic Cadillac - See why here. - Car Dealers Near Me - Atlanta, Georgia

This dealership is a pure disappointment. I absolutely will never return. In fact, I will never own a Cadillac again. Had I not just had the most rude receptionist speak with me, I would not be posting this. This Yelp feedback is a result of a July 2021 event and today (9/15/2021). I am selling my 2010 Escalade and needed to schedule a simple safety recall appointment. She informed me that it would be 2.5 weeks to schedule a recall that has been approximately 5 yrs in arrears by Cadillac and their vendor. They don't care, and she obviously did not, as she hung up on me at the end without a simple adios. I was not sure she even knew who I was. Obviously, I am no longer of value to them and I am irrelevant. She needs to be retrained or find a non human interfacing job. Really believe that the people whom you first encounter in an organization is representative of that organization. Side note: Jim Ellis has me scheduled for a more reasonable time, and their receptionist, Kyanna, is the epitome of how customer service should work. I have never serviced my Escalade there, though I had purchased a Porsche from them many years ago. Getting good help is tough now. Hiring unqualified help is even worse for all of us. Second issue occurred back during the first two weeks of July. My husband dropped me off at Classic Cadillac to run in to see if they had a new 2021 Escalade to test drive. David (Goch or Gock was the last name), the salesman told me, and I quote, " I don't have an Escalade to let you test drive, unless you plan on buying today. Are you buying today?" Unbelievable. Hard to buy something one has not test driven yet. I told him the same, and he told me that he really could not let me test drive one then. They were so busy, and so few cars. Next stop was at RBM where I ordered a GLS580, through Jerry Peek, who also was swamped but amazingly, did not respond to me in the same arrogant matter. He figured it out. In fact, he pulled the GM's 580 and let us test drive it. RMB had no 580's on their lot, and certainly did not ask me if I was planning to buy a car today. They deserved (if anyone ever deserves anything...) every penny of the $121K that I paid for my beautiful, custom built vehicle. If they can't even get you through the front door in a kind and professional manner, how will they treat you once you have the vehicle? Classic Cadillac does not deserve the respect of complaining to them directly. Companies like this are only impacted by effecting their bottom line. If this review sends one potential buyer somewhere else, I am satisfied. read more

Liars to the buyers! Lied about the value of my trade. Whats really insulting about that, is ALL the tools available to people today online, where you can go to find the true value. Lied about the price of their car. Sales manager will call you several times and lie some more. I know the car sales are way down but trying to con the general public is not the way to handle your business! read more

We live out of state and could not find the car of our dreams ;( Classic Cadillac of Atlanta not only for us the exact car we wanted, but they were THE most amazing and smooth car buying experience we've ever had! Tom Murry was so responsive to our every call and question! He's a gem of a salesman who made us feel like family right away! It's been a blessing and a pleasure to buy from Classic Cadillac of Atlanta and highly recommend you ask for Tom. read more

Classic Cadillac goes above and beyond every time without fail. I purchased my 2015 ATS and 2019 CTS-V also a 2019 XT5 for my wife. Could not be any happier with my experience with this dealership. read more

Classic Cadillac - Car Dealers Near Me - Atlanta, Georgia

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Bought a used vehicle from Pat Coughlin at Classic Cadillac. No pressure during sale. I usually hate buying a car; but this was a very pleasant experience. Would highly recommend!! read more

I've had the biggest disappointment today with this branch in sandy springs saw a Subaru yesterday agreed on it went to my bank to get the check cut and sales person Bryer had me waste my time and bring the check toward and sold the vehicle on the spot while he knew I was on my way to get the car for my family I guess he sold to the highest bidder this dealership has very unloyal and underneath practices they are on Roswell rd and totally suck pertaining to their business practices say no! read more

I purchased a new SRX last fall in 2013 and while I was told if I bought their service loaner that it would be treated as a brand new car with full warranty and everything. After I purchased I found out I was a 2nd owner and the title was marked as used vehicle. I also put car in service twice thru my sales man Ian, for the inside drivers door panel was scraped and they told me they would replace it. 1st time they put some type of polish on it, a week later scrap was back, put it back I and assured the 2nd time it would be replaced and last week I noticed a film peeling off the door panel and sure enough all the scrapes are appearing again. They just put some type of deceiving film over it. I called and emailed the car dealership owner twice and never heard from him. I like the car very much but do not trust this dealer for 3 occasions now they have told me something different then what they actual did or sold me. read more

Classic Cadillac - From the 2nd time in service where they were supposed to replace a panel and didn't but told me they did - Car Dealers Near Me - Atlanta, Georgia

The salesman Mr. Willie was a pro. We really enjoyed the customer service and hospitality. He was very polite and patient. His knowledge about the car we purchased was excellent. Also, as we conversed with the finance manage, Mr. Michael was brilliant with his leadership and negotiating skills. He is a manger who goes above and beyond to get the deal done. The overall experience at this dealership was Superb. read more

I don't normally write reviews, but I feel someone who is considering taking their car here for service should read this first... I would highly advise against taking your car to be serviced here. My advisor, Brenda, advised that I make an AM appointment and drop my car off the night before so that it could be seen first thing in the morning. After a long day of traveling from out of town I dropped my wife's car off the night before my scheduled appointment and took an Uber home. The next day I hadn't heard from anyone so I called Brenda around 1:30 to get an update on what is going on with the car. That is when I found out it hadn't been seen and probably wouldn't be seen for at least a week! Had I known this I wouldn't have made the appointment in the first place because we need our car to take our kids to and from school and work, etc. This has all been a huge inconvenience. If you are considering taking your car here please be aware of what you might encounter as well. read more

Absolutely love Classic Cadillac. Ariana is the only one for sales and Haley is incredible for anything else. She will take care of you AND your car as if they were her own. Regardless if you buy a new or used Cadillac they will treat you like the most important customer, and that means a lot. Thank you ladies! read more

Classic Cadillac - 2020 Cadillac CT6 V - Car Dealers Near Me - Atlanta, Georgia

Bought a new 2023 Cadillac and it had some interior issues which after serveral trips to get it fixed . Communication with customer is terrible. They need to take some classes on customer service. Likely my last Cadillac due to the poor communication. read more

I had a small oil leak in my 2019 xt4 that I purchased here. They had the car for about four days and change the upper oil pan gasket apparently. After a few days the leak was back. Made an appointment and dropped the car off while going on vacation figuring it would be analyzed and fixed by the time we got back. One week later nothing heard from the service department. I started calling and the first time the service advisor was on his day off. The next time the technician was on his day off. The third time after being told I'd get a call back the next day (didn't happen) the technician now was out sick. Bottom line nearly 2 weeks and we don't even know what's actually wrong with the car and it's certainly not fixed! read more

I purchased a BMW last Mon. Had screeching noise when I back up and some when I went forward. Took it too BMW to look at and was told the problem existed. Told I needed to pay $480 to "Fix The Brakes". Called the management at Classic. They claimed the check the brakes and tested it. Yet BMW found a problem. Documented it. Classics doesn't care about the customer after the sale. Who spends more money in less than a week after the sale. Then Management lie!! Warranty as is!! read more

****My review details UNPROFESSIONAL BUSINESSES PRACTICES AND POSSIBLY SAFETY VIOLATIONS. **** I WAS BRIBED BY CLASSIC TO WITHHOLD MY CONSUMER REVIEW! I held off on posting because the GM Brian Long advised he'd be following up with me after the Memorial Day holiday. This did not occur, and I want to warn anyone who is interested in purchasing a used car from this dealership to BEWARE. My experience began with my search for a used car for my 21 yo college senior. We came across a 2017 Ford Fiesta and stopped by to test drive the vehicle - May 19th. As we concluded our visit, Linda, our salesperson introduced us to a 2014 Kia Optima (VIN KNAGM4AD9E5076285) that my daughter fell in love with. After much due diligence we revisited the dealership Saturday May 22, to lock in the purchase which a manager named Bill Khatib advised that we could not complete until minor repairs were completed as a state compliance measure. He asked us to give him until Wednesday (May 26) to have this done. This was a stretch because my daughter was due to return to school Monday - May 24. Coincidentally, I requested to have the car reviewed by an independent mechanic to complete a pre-purchase inspection after observing a brake squealing noise that was unsettling at my expense which he agreed to. By the Monday (May 24), I received a call from Bill advising that he was completing the minor repair (windshield replacement) and that he planned to have the car reviewed by a Kia mechanic because of the brake issue - that he previously denied even existed, he would then release the car to be reviewed by the mechanic that day. This was never done. Instead, he had his mechanic at Classic review it again, repaired the windshield and then finally released for the PPI on Wednesday the 26th. Keep in mind that all the while, I've agreed to a purchase price with Mr. Khatib, communicated multiple times with the salesperson Linda throughout this time frame to ensure that our time-sensitive purchase was still a go. Based on Mr. Khatib's request to give them until at least Wednesday, I sent my daughter back to school in Texas (on a flight) to prepare for summer classes and established a plan to transport the vehicle once I'd completed the purchase and purchased a return flight for myself so that I could drive the car to Texas, I'd even initiated an insurance policy in preparation for this voyage. By the Wednesday in question, my independent mechanic advised that there was an ABS brake leak and that he would not advise under any circumstances that the car be sold until this was repaired. This was a costly safety defect that could endanger a driver's life. Linda knew of this and communicated with me that they were working tirelessly to have this corrected so that I could arrive the afternoon of the 26th to sign the documents to complete the sale as all parties had agreed to. Contacting me ALL DAY LONG about earning my business. By 2 o'clock PM, I was contacted by Linda saying that the car was being test driven by another buyer and by 3 o'clock the GM Brian confirmed that it had been purchased. This is in spite of their request to give them until Wednesday to complete my purchase and the necessary repairs to make the car state compliant. So by Wednesday, I am without a vehicle, on the hook for the expense of the PPI PLUS one way airfare to Texas for my daughter and one way airfare for myself back to Atlanta. Upwards of $500 I've spent in anticipation of this purchase in order to honor the requests of the salesperson and Manager here. When I contacted Brian Long the GM - he advised me that in the car industry there were no promises and because I didn't initiate a deposit (which was never requested) there was not certainty for me to actually purchase the car and provided a shotty comparison to a real estate transaction. As a business professional I knew that he was attempting to conceal that his dealership intended to close a transaction for a car that was mechanically unsafe and offered to reimburse me for a portion of my costs if I signed a waiver to keep my mouth shut about it. I will not! The fact that my time and money were wasted in order to do business with such an unprofessional team should be a lesson to anyone hoping to purchase a car here because a few hundred dollars in commission meant more than my daughter's safety as well as the time that I'd taken away from work in order to facilitate their requests and most importantly monies that I WILL NEVER GET BACK! If you are the purchaser of this vehicle, please see a mechanic pronto as there is an ABS leak that has not been addressed. Your safety may be at risk! I will update my review with proof of this correspondence if necessary. read more

My third time getting a car from this dealership. They are truly like my own family and have treated us so kindly. Thank you so much! read more

Classic Cadillac - Car Dealers Near Me - Atlanta, Georgia

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We cannot say 'thank you' enough for the outstanding customer service we received from Brenda, Service Manager, and her team. We were traveling from Texas to South Carolina for my sister's 50th high school reunion on Thursday/Friday before Labor Day. We experienced a blowout and the left rear tire was shredded to the rim. We finally got a tow to the dealership at 4:30 am after waiting 6 1/2 hours for a driver. Mr. Ozzie was there and suggested we pull up to be first in line when the Service Department opened. When they opened, Brenda came out and immediately diagnosed the situation. We were convinced that the repair would likely take days to resolve. Brenda indicated that the weekend and upcoming holiday could be challenge. She and Jamison, the mechanic, candidly explained our options with no intent to oversell. The parts required were not in stock but that did not deter Brenda. After some research, she located the parts and had them delivered for Jamison to complete the repair. While we were waiting, Brenda arranged for Cameron to take us to get breakfast. In less than 4 hours, Brenda had us back on the road despite us showing up out of the blue with no appointment and not being local. I could not wait to write this review to acknowledge our appreciation. Brenda and her team certainly deserve recognition and are a shining example of what customer service should be. read more

I sent an email inquiry regarding an Escalade to the MORE INFORMATION contact link for a vehicle. A very polite sales rep contacted me via email and said her manager would call me to go over what they have on the lot and what is in transit. I recieved a very rude call from a man named Tom, who proceeded to laugh at me asking about getting an Escalade Sport at the 90k ish price point. He stated in no way would I be able to buy an Escalade for 90k. He stated he would be adding 10k to 20k or more on top of any MSRP, due to supply and demand. I understand these vehicles are popular right now, but the rudeness of this man was shocking and unnecessary. I will not be doing business here ever. read more

I am not bashing this dealership in any way, my review is more to the car dealership buying experience in general. Ok, I saw a 2015 GMC Yukon Denali listed at this dealership for sale. I sent an email to inquire about the vehicle and I was also leaving out of town but wanted to secure holding the truck until I got back in town to look at it. I had no fewer than 3 people email me back right away and once or twice in that week that I was away to see if I was still interested in the truck. Well upon my return, I did go and purchase the vehicle. (Billy Brown was my salesman and he was great!). Ok, so, I had the truck for about a week and found a simple 8oz bottle of fuel injector cleaner (STP) left from my old car so I added it to the gas tank of my new truck. The next day I go out to start the truck and the engine light comes on. Now the thing won't go off and the service department (or used car manager Jamin) says pretty much it's my fault and they can't be responsible for what I added to the car after leaving the lot. Well, excuse me, Sir, but if a little bottle of fuel additive is going to cause that type of malfunction, then more than likely, there is something wrong with it BEFORE you sold it to me, you can just turn off the "check engine" light, somehow I think this is what was done before I bought it. If you know pricing on those types of cars, then it's a damn shame that I paid that much money to have this light constantly on (plus I cannot use my remote start when the check engine light is on....safety feature built in by GM) very frustrating.... Now let me add that the used sales manager (Jamin) did have me bring it back and said they would diagnose it for "free" (does that mean if there is something wrong, you gonna charge me to repair it?). Well as with my luck, the day I took it back to have them run diagnostics, the light goes out before I get there! I still took it back and let them look at it but they said they couldn't really find anything out without the light being on. They did repair some minor things that they had overlooked before the sale that I brought to their attention. Now get this, that was on 6/17/17, the light came back on again 6/19! I'm frickkin pissed and perplexed all at the same time. What do I do now, I haven't owned this truck a month yet but I paid a pretty penny and all I can see is this "check engine" light that is ruining my enjoyment of this vehicle. So I'm giving 3 stars because it definitely seems that they say all the right things to get you in the office, treat you great while showing the car and all that, but as soon as you drive that puppy off the lot, you are completely on your own! I've known this about dealerships over my many years, to which this is the only 3rd car in my life that I went to the dealers as opposed to private sellers, I just thought after about 20+ years it was time to give them another try. Boy was I wrong. So here I am to summarize my rant, I bought truck 5/29/17, check engine light came on 6/4/17, they looked at it 6/17/17 (it went back out on my way to dealership), it came back on 6/19/17. Here I am 6/30/17 and it remains on and for the amount of money spent to buy this truck, I would have thought that they would do more, but when speaking to the used sales manager "after purchase", as opposed to prepurchase, the description and everything was roses, now that I drove it off the lot, he said it's a "used car, it's got a lot of milage on it, yada, yada, yada. Words they definitely weren't using to talk about the truck before purchase. Other than that, Classic Cadillac is pretty nice, they have a nice waiting area for when your car is getting serviced, they have snacks and water/coffee and tv to watch. I just wish this darn check engine light would go out, because I really like this truck but something in me really feels that they had to know about it beforehand and I can't believe 1 small bottle of fuel injector cleaner is responsible for that light to constantly be on. read more

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I bought my Cadillac from Classic and I will buy my next one from here. They treat you like family used or new you are treated equally. Mike Domenicone and Tom Murry are two of the best in the business! Service is excellent and they now pick you up and drop off for service. read more

I have an Escalade with a warranty and I'm at the point where I'm going to have to bring my (very expensive) car to someone else and just pay them to fix it. This has been going on since last January, so almost a full year. The employee I was working with apparently closed out a ticket even though they never fixed my car after having it for a MONTH. Every time I remember, I call, talk to someone, explain my situation, am promised a call back, never get it, and re-start the cycle. Most recently I called 4x in 2 days and talked to several people and explained how frustrated I was and again, was promised a call back and I'm realizing that it was a week ago. What a joke. If you are a manager reading this, PLEASE call me and be ready to schedule an appointment (Jacquelyn Tumminia- I'm in your system) and make sure you have a similar size loaner for me, and if you aren't going to call me, you should be embarrassed. This is the most HORRIBLE service ever. I have gotten hands down MUCH better service with previous cars at Nissan, Ford, Audi and Infiniti. I've never had 1 complaint with any of them! read more

I came here purely based on proximity to my house to replace a key for my car. Little did I know I would receive probably the best customer service I've ever experienced. I was met by a service consultant, Adam Otey, who immediately was able to take care of my issue, but not only did he fix my key problem, he offered to replace filters, change my oil, and rotate my tires since he found my maintenance warranty was still applicable. When I bought the car "as is" from another dealership I had no idea what was available to me. Adam also gave me a copy of the warranty, replaced a battery in the extra key himself and showed me multiple features on my car to help keep track of routine maintenance. As if this wasn't enough, Classic Cadillac hand washed my car and slipped a $5 Starbucks card inside saying "thanks for using Classic Cadillac". Well Adam and Classic Cadillac, thank you for not falling into the stereotypical car dealership category. No other dealership will suffice. read more