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    Classic Cadillac

    3.4 (113 reviews)
    Closed 9:00 am - 7:00 pm

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    24,000 plus dollars in fixing my car and they open up my transmission seal worse company ever

    I dont no where to begin ... first I must say that I been going to this Caddilac for years ... like 8 or more .... since. chad was a front desk man he not even there no more and he was the manager ... let start the night mare .. bare with me this is long I bring my car there in feb my warranty is up in like April I think ... so I got a bumper to bumper warranty ... I bring it there I tell them fix every thing ... they barely fix anything ... I had a blown gasket at the top of my engine clearly oil visible dropping down to the bottom .. they tell me it's a pvc at the top of my engine ... they say my warranty won't pay for it cause they marked it up as a hose now I look this part up it a pipe ... that has a hose attach when you buy it it say pipe they wrote it up as a hose warranty didn't pay for it .. so I pay out of pocket ... granted my engine check light is on now so I bring it back they tell me I'm sorry it was the pvc hoses in turbo at the bottom we will fix it for a discounted price ... take it there pay the price again and drive away come back cause engine check light back on ... at this point there frustrated with me and I am too cause it's like can you fix my car or what .. they telling me the mechanic is the best in the ga he the only one that does jet engines like corvette etc ... ok so why my car mess up ... so at this point it's been over a month of back and fourth so I can't pass admissions they say we're gonna fix it right this time and for the inconvenience we're gonna do your admissions on the house ... get It back this time it's driving crazy wheel stuff a weird sucking sound like a hose trying to suck in water ... Im upset I'm like what wrong with my car now I call there a little heated but not disrespecting anyone but stern like somebody gonna fix my car right like this is ridiculous . They tell me that they can't do anything else with out diagnostics Now they have gave my car at this time since the warranty (it elapse at this time ) like 5 diagnostics every times never finding a problem but the blown gasket that I show them even tho a new mechanic especially on Caddilac can see oil dripping down side of my engine my first concerned ... I'm like all these diagnostics and every time I come Back it's a new problem .. all back to back ... they want me to pay again ... I drive away my car start skipping and doing crazy stuff when I accelerate I call them back my advisor darwin tell me he test drive and felt it a little bit but not a lot ... so did the manager ... she was nice she just got back she use to work there before so she basically was tossed into a mess ... so let find out what really happen .. under my car i start smelling burnt oil or liquid .. I look under my car it's dripping ... I take it to valvoline they say they can't touch it I said why ??? He said you have transmission fluid gushing out of your car ... huh ? I look long story short they fixed my car for good ... it had a transmission seal leak out of no where not a leak gushing out fluid I fill It up it ran out one - two days ... this what sabotage what the proof ... they just diagnosed my car 7 times been under it to put pvc they mess up first time ... and ask me could they send my car home with one of the valets I o drive a hundred miles to pass admission I said no ... they was hoping my car transmission turn over cause it would run out .., now I have paper work to show they just did work To my car 4 year ago when I first got it cause I had to warranty's they put 18,000 in my car new oil pans eben told me they threw in transmission work cause it was on my warranty ... 4 years later after back and fourth with them for over ; months now my transmission fluid is pouring out granted I never had any problem taking off or switching gears . I have emailed b long the operator manager no response called no response called Caddilac they take my name no response every body no me there cause I kept coming back not months later days and every time a new problemPROBLEMS one Time they change my oil I was driving whole engine started smoking called them after I open my hood lol everywhere they have to tow my car back cause oil cap wasn't on tight ... I don't got a windshield fluid cap either they been orders that chad told me he not there no more ... beside hood oh Brenda they can't keep a advisor cause they don't no what there doing ... they had my car for three weeks had a accident somebody hit side of my car I had a rental ten days call Them they like oh car should be ready in a few days ... im Got to take rental back I work .. sorry sir we don't got no courtesy vehicles so I pay 7 day for a rental 17 days later oh sorry sir our mechanic was working on a corvet so he didn't even look at your car yet ... what 3 week oh and we got a loaner for you now ... I had that loaner for 3 weeks ... actually I had got loaner for Caddilac like 8 times for as long as two Months

    Five Star Ashley knows her stuff !!
    Chris D.

    I have been to many dealerships across the nation dealing with hail storms or just filming the car lots,but this one in Sandy Springs really goes beyond in taking care of their customers. I will be back !!

    See why here.

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    Page 1 of 3

    Ask the Community - Classic Cadillac

    Review Highlights - Classic Cadillac

    But Brian Long, Sam Logan and my sales guy Pete Petree as well as GM Corporate helped me tremendously.

    Mentioned in 6 reviews

    Read more highlights

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    Rick Hendrick Toyota Sandy Springs

    Rick Hendrick Toyota Sandy Springs

    (376 reviews)

    I'm an ex-Toyota owner who moved around between different brands and now coming back to Toyota…read morebecause of longevity and value of vehicles. Anyways, I went to a few different Toyota dealership, more like 11 dealerships not kidding. when I tell you I almost changed my mind about getting a Toyota until I made it to this Sandy Springs location. The staff are so genuine, kind, and actually want to get you the car of your dreams without robbing you. they are there to literally serve you the best customer experience ever. I am not even exaggerating. I got myself a custom car, with EVERYTHING I want, the numbers were just beautiful, it feels so good to not feel like I'm getting ripped off or taken advantage of by car dealers. i can list names of other Toyota dealerships that were literally trying to rob me in my face with the same exact car, but I won't do that just because I know everyone deserves a second chance, but until that happen, don't get robbed and go to this Toyota dealership in Sandy Springs. I would recommend Amaury, he helped me out. And I promise you if it wasn't for him, I would've never never ever purchased a Toyota ever again and would've probably told A LOT of people not to do it too!!

    Rick Hendrick Toyota of Sandy Springs has been excellent for both our vehicles. We purchased our…read moreCrown here--a model that had a short‑lived debut in the US before being replaced by the Crown Signia--and we continue to bring it in for all warranty services. We also rely on the dealership for certain maintenance on our 2009 Highlander, and the consistency of care has been outstanding. The shop itself is thoughtfully designed: the waiting room is comfortable and work‑friendly, and the automatic garage doors make pulling in smooth and efficient. You're greeted right away by service managers who keep the process moving seamlessly. One of the standout features is Toyota's inspection video--technicians send a clear walkthrough of their recommendations, so you can see exactly what they see. Afterwards, the service manager reviews the items with you and helps authorize the work. It's a professional, transparent, and convenient system from start to finish. We've really appreciated the reliability and efficiency here, and would highly recommend Rick Hendrick Toyota of Sandy Springs for both new and longtime Toyota owners.

    RBM Of Atlanta

    RBM Of Atlanta

    (170 reviews)

    Had a really great experience with RBM and wanted to give a quick shout out to Van Gaither and…read moreEvelyn on the Auto Concierge team. Van was super communicative throughout the whole process. We texted, emailed, talked on the phone, and when we finally met in person he helped make sure everything moved along smoothly and we were able to get the deal done without any stress. Also have to mention Evelyn from the concierge team. She was fantastic. Very patient, very kind, and walked through all the setup details with me. I'm pretty comfortable with technology, but honestly having someone help you get everything configured the right way is part of that white glove experience. Sometimes it takes a few days to get everything dialed in, and having a great point person like her really makes a difference. Overall just a first class experience. Really appreciate the service from the RBM team.

    Came with a family member to pick up her truck after getting it serviced, and the entire service…read moredepartment was great. The employees, the technicians, and even the "valet" person were spot on with their wonderful position, customer service, and engagement. The service department was in immaculate condition, offering a luxe lounge area. I'd be remiss if I did not highlight the complimentary beverage and snack station. Shucks, what's a free cup of tea or coffee and snacks when you're paying for and driving a Benz - smile. When I'm ready for that S560, I'll be back.

    Mercedes-Benz - Second page of review and complaint

    Mercedes-Benz

    (18 reviews)

    Do NOT BUY Zero Star…read moreNo customer service and satisfaction MB has had to buy back many 2022 SL 55 because of ignored manufacturing defects. READ MY LETTER BELOW

    Mercedes Refusing to Honor Known Warranty Extension Over Mileage Technicality…read more Where do I even begin. About 2 months ago, my Mercedes began sputtering and misfiring. Initially, a diagnostic suggested possible water in the fuel tank. Fuel treatment temporarily resolved the issue--twice--but the problem returned again while we were out of town. This time, fuel treatment did not work. A diagnostic then showed a P0308 misfire code, pointing to ignition misfire on cylinder 4. I replaced the coil and plug for cylinder 4. The car ran fine for about 30 minutes before the same issue returned. I then replaced all four plugs and coils, and again, the car only ran properly for about an hour. At this point, we had already spent over $1,100 out of pocket attempting to resolve the issue ourselves. We took the vehicle to our regular certified Mercedes mechanic, who immediately informed us this is a known Mercedes-Benz issue. He provided the Mercedes-issued documentation stating that misfire codes (P0300 / P030x) related to defective cylinder heads are covered under an extended emissions warranty. He currently had four identical vehicles in his shop with the same issue, two of which had already been repaired by Mercedes under this exact warranty. Mercedes has even created a pre-packaged "head job" repair specifically for this problem. Despite all of this, Mercedes required us to pay over $900 just for diagnostics, then quoted $2,900+ to replace fuel injector #4--while openly stating that this repair may not even fix the issue. Even worse, they admitted this was only a "starting point." I requested documentation for the compression test, leak-down test values, and injector bench test, since they claimed everything "passed." However, when I personally removed spark plug #4 earlier, it was covered in oil, with oil present in the spark plug well--something that should not pass a proper leak-down test and strongly suggests internal engine issues consistent with the known cylinder head defect. Mercedes' own August 4, 2023 Warranty Extension (15 years / 150,000 miles) explicitly covers: -Cylinder head defects -Exhaust valve / valve guide wear -Combustion misfires (P0300 / P030x codes) My vehicle is listed as an affected model, yet Mercedes is refusing to honor the warranty because the mileage is approximately 2,000 miles over--despite the fact that: -No recall notice or owner notification was ever received -This is an acknowledged manufacturing defect -The issue is emissions-related Mercedes has already repaired identical vehicles under the same extension This feels less like customer care and more like avoiding responsibility for a known defect. Charging nearly $1,000 for diagnostics, proposing a $3,000 repair that "might not work," and ignoring published warranty coverage is unacceptable--especially for a luxury brand that claims to stand behind its engineering. Extremely disappointed in Mercedes-Benz and how this situation has been handled.

    Jim Ellis Automotive Group

    Jim Ellis Automotive Group

    (103 reviews)

    I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

    What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

    Rick Hendrick Toyota Sandy Springs

    Rick Hendrick Toyota Sandy Springs

    (17 reviews)

    We had a tough time at Classic Subaru but had a better time when we decided to come over to Rick…read moreHendrick Toyota. We were greeted immediately but not overly pushy. They didn't have any new RAV4's on the lot (which is what we wanted) but we were able to see some used models and test drive them. When it came time to discuss pricing, they were able to work with us and we came to an amicable price after some back and forth but overall they took good care of us up to that point. We agreed to purchase the car on a Saturday and were told the car would arrive on Tuesday and be ready for us to complete paperwork and pickup. So we bought insurance to start on Tuesday, moved some appointments and cleared our schedule. About 3:00 PM on Tuesday I hadn't heard anything from the dealership so I called to make sure I was bringing everything I needed to. It was to my surprise that our car had not arrived, and actually had not even been shipped at that point. No one had told us and we were about to leave the house. They ended up working with us after that point but the lapse in communication was completely avoidable and caused us major headache. That would've earned the dealership an easy 5 stars but I had to take 1 star away for the inconvenience we had to go through. FYI: their markups on every vehicle include $500 for window tint, $600 for LoJack anti-theft for 3 years, and $200 for wheel locks. Obviously overpriced but do with that information however you decide :)

    Unfortunately, my experience has been very frustrating. Communication was extremely poor, and…read moredespite multiple attempts, I did not receive clear or timely responses from the staff involved. Some of the information provided to me earlier turned out to be inaccurate, which caused unnecessary stress and delays. I expected transparency and professionalism from a brand like Toyota, but sadly, that was not my experience. Based on my experience, I would advise others to be cautious and not rely solely on the information provided. The working style at this location did not align with the customer-focused culture I would expect from Toyota. I would not recommend purchasing a vehicle from this location.

    Classic Cadillac - car_dealers - Updated May 2026

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