This was my second vehicle purchase with gravity. The 1st was a very good experience, but the second was not as good. There interior damage that required repair and they took care of it. When enquiring about my plates come to find out the vehicle never went through emissions and I had to pay out of pocket and paid for plates that should have been already paid. read more

I genuinely tried my best to handle everything privately, but after being ignored repeatedly, I feel I have no choice but to share my experience. I came to this dealership after my previous car was totaled in an accident. I was genuinely excited to buy the Toyota 4Runner, but that excitement disappeared as soon as I noticed several cosmetic issues that were never disclosed to me. I had to point out every scratch and imperfection myself before signing anything. Matt, the salesman, reassured me multiple times that everything would be taken care of and kept calling the issues an "easy fix." Because I needed a replacement car quickly, I trusted those promises -- which I regret now. On the actual day I purchased the vehicle, Matt had the car buffed twice because the defects were so noticeable. A week later, I reached back out to Matt because some of the cosmetic issues had already started reappearing. Then, about a month later, after I finally had the car properly washed, every single cosmetic imperfection became visible again. I contacted Matt once more to let him know, and that's when he started implying that I must have done something to the paint -- even though he knew from day one that the car already had these issues. Being blamed for pre-existing problems was extremely frustrating, and that's ultimately what led me to reach out to the manager. From there, everything just got worse. I was first told the remaining issues could be fixed for $360. Then I was told not everything could be fixed for that amount. Eventually, the manager, Adam, offered me $200 to "close the matter," which doesn't come close to covering what it will cost to fix the issues I was promised would be handled before I even bought the car. On top of that, the dealership added a $1,300 "360 Protection" package to my contract without ever discussing it with me. I had to ask what the charge was, and only then did James remove it -- after telling me it had already been applied, which clearly wasn't true since the cosmetic issues were still there. The entire situation felt sneaky and dishonest. Then there's the warranty refund. I canceled my extended warranty months ago and never received any updates. After being ignored by James, I contacted DOWC myself. They told me a portion of my refund was already sent back to the dealership in December, and the rest is on its way now. The DOWC representative even mentioned that this dealership has a bad reputation for not distributing customer refunds, which was extremely concerning and honestly made me think the worst. What makes all of this even more disappointing is that my partner and I purchased two vehicles from this dealership. With that level of business, I expected basic honesty, professionalism, and follow-through. Instead, after expressing all my concerns to Matt, he shifted blame onto me. James stopped responding completely. And Adam, after offering a low amount, also stopped replying once I didn't accept it. I have genuinely tried my best to handle this privately and respectfully, but being ignored, dismissed, and blamed for issues that were pre-existing is incredibly unprofessional. At this point, sharing my experience publicly is the only way I feel heard. If you're considering buying from this dealership, check every line on your contract and get every promise in writing. Verbal assurances mean nothing once you leave the lot. I've been more than patient, but this has genuinely been one of the worst customer service experiences I've ever had, and I hope this review helps someone avoid going through the same thing. All I want is what any customer should expect: to be refunded immediately for my canceled warranty and to finally receive a response from the manager instead of being ignored. I've been more than patient, and I've tried to handle everything privately and professionally, but the lack of follow-through has made that impossible. I'm still hoping the dealership will do the right thing -- but based on my experience so far, I feel customers deserve to know what they may be walking into. read more

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DO NOT PURCHASE A CAR FROM THIS DEALER OR ANY OTHER GRAVITY AFFILIATE ! I got my car in MAY , it's now September & I've had an issue every single month (that I've had to cover out of pocket) . They purchase cars from the auction & don't service them , so essentially they sell cars with unresolved issues & leave you on your own to fix them. Gravity also doesn't have a service department , they have several dealers but only one service department at the Roswell location with incompetent , pathological lying employees . The finance manager sells you all of these warranties (unfortunately , I purchased them all) without informing you that there's a "tie back" clause forcing you to bring the car to Gravity or Atlanta Autos . My compressor went out (after 3 months of me having the car) , I take my car to another COMPETENT AND HONEST mechanic all to be told that the warranty doesn't cover any other dealer . I then take my car to Gravity to be told that 3 mechanics quit , but they'd ensure the best service . It's been 8 days , I drove past the Gravity Roswell location and my car is still sitting in the same place I left it ! The service manager Kevin is a pathological liar (to the point it's scary) , he told me that my car would be ready within 3 days , it's been 8 and it's still in the parking lot . Still untouched . I understand why Gravity may seem appealing in the moment , however the amount of deception , potential issues and money down the drain should be a deterrent for anyone ! SN : When I was able to get an answer from Gravity Roswell , I was given a list of issues my car had already had that I had no knowledge of . They're very aware of the issues that come with the cars they sell & are anticipating customers to come back to them with them , HENCE THE PREDATORY WARRANTY THAT THEY OMIT THE DETAILS OF ! read more

On March 3rd, I saw a 2023 white-on-white Tesla Model 3 Long Range Rich had posted on his Instagram story. I've been following him a year or two prior and after submitting my application a second time, I finally decided to move forward. The approval process was smooth, and I was able to secure a better rate than when I first applied months prior, which I appreciated. So, the following day I test drove the car, completed the deal, and took it home. Before coming in, I was told everything on the Tesla was in good condition. However, when I arrived to finalize the purchase, I was informed that the camera was missing. I will say that within a couple of hours, Rich got someone to come there to install the camera, which I appreciated. During my visit, I also pointed out a few additional things I wanted addressed. I took the car for a test drive, and everything seemed fine at the time. Later that same day after taking the car home, I noticed several issues after driving it more. There was a whistling noise on the driver's side when I went over 40 mph, a small crack in the windshield, and the bottom portion of the driver-side mirror was missing. I immediately brought these issues to Rich's attention. He told me the windshield crack would be filled (which was never done and has now gotten worse), and that he would handle getting the correct mirror piece after the first one didn't fit but I never received a follow-up. I ended up buying the piece on eBay. On March 6, I brought the car back in. They only replaced the driver side visor because I did not like that it was filled with smeared cosmetic products and cabin filter due to a paper I had signed, but the other issues I pointed out after purchasing the car were not addressed. Though, It was okay because I was told by Rich that he would take care of the other concerns, which he hasn't a month and some weeks later. Additionally, James, the finance person, told me at the time of purchase that I had an extended warranty and GAP protection that covered the entire car. I was going to use this to fix the windshield myself and pay the $250 deductible to make an appointment with Tesla. However, I'm now being told by Rich that it only covers mechanical aspects, and I have not been able to get in contact with James for clarification as he does not answer his phone. The car also could have been cleaned better before delivery. There were still noticeable spots on the seats and dirt in the center console area. I ended up booking a detailer myself, and they were able to remove all the stains and buildup, which shows it could have been properly handled beforehand. Rich is a nice person and clearly dedicated to being a salesman, but unfortunately my experience after purchasing the car was disappointing. It felt like once the sale was completed, the level of communication and follow-through significantly declined. Overall, while the buying process started off well, the lack of follow-through, miscommunication, and unresolved issues made this a frustrating experience. I would like to point out that I understand this is a used car but in 2023 I purchased a 2021 Nissan Sentra from Mitsubishi in Union City and the car was properly cleaned, I was able to reach the salesman and service team, and I overall had a better experience customer service wise. read more

sold car without working air conditioning. claimed to have been fully inspected. defective evaporator coil, over $4000 repair. would not pay a dime. DO NOT PURCHASE A CAR FROM THEM! read more

Please, don't risk your life or your money here. Pay a little more elsewhere and buy from a dealership that actually values human lives. Paid them $47,000 cash on a Mercedes-Benz GLS 450 thinking I was buying a safe vehicle for my family. Instead, Gravity Autos sold me a death trap. I've driven the car for less than 800 miles since purchase. They bragged about replacing one tire "to give me the price I wanted." That tire didn't blow -- one of the other three did, while I was driving to Florida with my three kids in the car. The tire shop said the other two were just as bad and that he wouldn't feel comfortable letting me continue my trip without replacing them. I ended up buying three new tires on the spot just to keep my children safe. I've posted all the tires. On top of that, the parking light never worked... turns out a wire had been cut and tucked away. Gravity Autos knowingly sold me a car with dangerous, hidden issues. Also, I drove the car for two days before the service light came on. They never performed an oil change on the car so who knows how long it had been since being changed. They buy cars from auctions, don't fix them, and sell them for top dollar with zero care for the families who trust them. I spent nearly fifty thousand dollars, cash, and drove away with nothing but stress and extra bills. I thought I was investing in safety for my family. Instead, I got scammed. Tires, oil, lights are basic intake needs that shouldve been done before even posting car for sale without fixing Also no call or response since sending them these photos... SPEND YOUR MONEY AT A DEALERSHIP THAT CARES. THEY ARE ALL ABOUT MONEY HERE read more

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I purchased a car from Gravity Autos in November 2025. I contacted them through their website to get more information and Matthew. Upon arrival to check out the vehicle, Matthew greeted me with such infectious energy! I test drove the vehicle and looked it over, checked out the Carfax (which I don't rely on 100%), and decided to purchase. I worked with Matthew and his manager (I think his name was William?), and James from Finance on the deal. I walked out satisfied with the outcome. I took delivery of the vehicle the next day. I checked out other vehicles there on my visit that and would consider purchasing from them again. My overall experience with the purchase was positive. My only issue is how long it is taking for the title to come so I can register the vehicle. It's January and still hasn't arrived so I had to request an extension for my dealer tag. read more

We walked on Saturday afternoon and was greeted by "car lady" immediately. She was very welcoming and allowed a test drive within 5 mins. She was very transparent with the car and it's condition. Once we sat down to talk price we shared out concerns with the car, car lady and William bent over backwards for us and that is reflected in the amazing price they gave us. Though it took sometime we were able to agree on a price that I was comfortable with. In the future if I need a vehicle, I will be coming back to car lady and William. Financing was quick and everything was transparent. They didn't try to tack on any extra services (it was offered) and the price was transparent. If you come here ask for car lady and William! (they will do everything in their power to have you leave satisfied) read more

I spent over $50,000 at this dealership I just traded in my car that I purchased from them last year. I've been trying to get my refunds back. Can't get anyone from finance on the phone but spoke to a sales person named William. William doesn't know how to listen. William is an unprofessional communicator that speaks over you and tries to belittle you about what he calls your feelings even though I have paperwork showing all of the extra stuff I bought that I have returns coming to me for if I was Gravity Autos I would fire this guy on the spot. No customer ever deserves to be spoken to in that manner completely unprofessional. read more

caveat emptor I read all the negative reviews and thought surely, they can't be that bad. I saw the car I wanted and disregarded the negativity from the reviews. I should have listened to them. They were all true. This is the place where scams get their name. I would never trust anyone here at this dealership. This is how car dealers are stereotyped. Come here if you wanted cheated or scammed. They are the masters. No conscious, no scruples. So glad I did not go through with the car deal. Thankfully another victim bought it. Even though I had a deposit down on the vehicle and was under the assumption the deal was made. I was fooled. Ended up for the best in the end. But if I want another vehicle, I'll know where NOT to go! Here! read more

DO NOT BUY!!! LEMON. They sold vehicle with known issues including [multiple] unclaimed accidents! Paid to have trucked/delivered to me - car arrived dirty (inside & out), damaged and not per paperwork. I certain they photoshopped pictures of the car before posting. When I asked them for car photos, they sent me different ones than what they posted. Issues including (but not limited to) - Coolant hose disconnected - Passenger mirror control didn't work; undisclosed collision - Center console, missing casing - VIN was missing on door so could not get DMV registered - Trunk gaskets broken - Front bumper - undisclosed collision - Front driver door replaced with red car door (painted over to match car) but missing paint - Rear passenger side damage - Missing 2nd key - kept calling / leaving VM & finally received paperwork four business days before registration expiration - Right seat controls broken - After market front hood - Windshield wipers dead - Tires bald - Cup holder broken - Wheel hub was stripped couldn't replace tires without replacing wheel hub Would not return phones once purchased - called multiple people everyday for weeks. I read more

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Hubby and I went to the location in Duluth. Ga. The salesperson (African gentleman) was very kind and knowledgeable about the electric car we were interested in buying (cash). When the manager came over to us he did not acknowledge us and immediately turned our offer down. No discussion then walked away. We felt very disrespected by his demeanor towards us. This was a blessing in disguise. We found a better deal for our beautiful Tesla elsewhere (low mileage, history, color .... and price) at a larger dealership who treated us as formidable customers. We wrote them a check .... Drove off happy. The end. We understand the art of negotiation and that something's don't work out but it was the total disrespect from the manager's approach to us then his exit for us. read more

I would like to start off saying that we have purchased many vehicles from multiple Gravity Auto locations. We have been pleased each time. I really did want to give this experience 5 stars, but I will explain why not. I will say the sales and purchasing process process WAS 5 stars. Seville is a great Sales guy...Henry was great in assisting with everything.....Now my main problem..... We traded and purchased a vehicle on February 15th 2024. As of today, our trade in has NOT been paid off, so we are paying for a vehicle we don't own and they already sold the car. I don't see how it's legal for a car to now have 2 loans on it (Me and now the new owner). I will be getting legal advice on this. Over the last few weeks I was told over and over, "it will be paid off in a few days.....". I called and spoke with Sam the GM on Monday, March 17th and HE GAVE ME HIS WORD that it would be paid of Wednesday the 19th. Here we are March 22nd and still paying for a car we don't own. Even it were paid today, we are now at the point we are paying the interest out of pocket because their payoff amount is not enough to cover it. We have refi'd many vehicles and they pay off the loans within days. Not sure why it takes over a month to pay off a car. Over the last couple weeks I tried to call to talk to a manager, I either get forwarded to voicemail by the sales staff, they hang up on me or leave me on hold. They say they will leave the Manager a message...I NEVER got a call back any of the times I left a message. It took me forever to get to speak to the GM. It took days to get Henry on the phone.....I had to call over and over and over. Finally I had to get to the title and tag person to get info. So I will say, 5 stars for the purchasing process...1 star for when you walk out the door and half to deal with issues. I waited to write this because I was hopeful to leave a 5 star review. Now this location has lost my trust and will deal with another location next time. Update: Called Friday morning to speak with a Manager because Sam and Henry were off. He said he would personally look into what is going on and call me back in the afternoon. HE NEVER CALLED ME BACK. Monday morning 3/24/25: The loan is still NOT PAID off. **It has been 38 days since we traded the car. Have been calling since 9:00 AM. They now pick up and hang up on me. read more

TO OTHERS: save yourself the trouble and go somewhere else. This dealership does not value its customers, their safety, or their hard-earned money. Purchasing a car from this dealership has been one of the worst decisions I've ever made. I bought a vehicle for my newborn son's mother on November 29, 2024, and everything initially seemed fine--until the car was delivered a week later. What followed has been a nightmare riddled with negligence, broken promises, and appalling customer service. 1. Vehicle Safety Neglected The dealership blatantly failed to inspect the vehicle before putting it up for sale. The rear subframe was loose, the car leaked oil, and there was a laundry list of other safety issues. I immediately contacted the manager, Adam Kassem, and informed him the car was unsafe to drive. He agreed to assist with repair costs, so I sent him a quote from the repair shop with the estimates. It has now been over a month, and I have received no updates or reimbursement. This level of neglect for customer safety is unacceptable and dangerous. 2. Fraudulent Warranty Sale The finance manager, James Thomas, sold me a completely worthless warranty and has refused to respond to my repeated calls and texts requesting a refund. A refund is possible, but it's clear they have no intention of addressing this issue. 3. License Plate Registration Delays It has been nearly two months, and I still have not received the permanent license plate registration. I'm now on my second set of temporary tags, which is highly inconvenient and frustrating. 4. Tracker Registration Issue The dealership forced me to purchase a vehicle tracker, but it's currently useless. I cannot activate the tracker because no one at the dealership will provide the registration code needed to set up the monitoring application. 5.Horrible Communication and Customer Service This dealership's communication is beyond terrible. No one ever answers the phone, responds to voicemails, or takes ownership of their mistakes. Their lack of professionalism is costing me thousands of dollars and could have been resolved if they had bothered to provide even basic customer service. I am now strongly considering LEGAL ACTION because this dealership's behavior feels like theft, plain and simple. If this is not resolved immediately, I will escalate this matter through legal channels to recover my losses and hold this dealership accountable. read more

Dealership does not stand behind their contract. They issued a we owe to diagnose and repair airbag light. They have now refused to repair. Stating over 30 days since purchase. I agree it states that, but it took them 3 weeks from purchase to give a place to take the car for repair. Car went to their preffered shop shortly after and mechanic could not repair. Didn't pay mechanic and the mechanic wouldn't release my car until I paid him $1,200. Now having to take legal route for reimbursement and cost at another mechanic for repair. They only communicate in text and all text have been saved and they clearly state that they will repair and pay for cost. Beware. read more

Gravity Autos Sandy Springs - We owe that they are not honoring - Car Dealers Near Me - Sandy Springs, Georgia

Terrible service. Condescending. Do not give them your contact info they will never stop contacting you.

UPDATE: Empty Promises and Misleading Follow-Up from Gravity Autos Following my original review about Scott's misrepresentation of a wrecked Tesla, manager Adam reached out promising to investigate. After three weeks, Tesla finally confirmed what I already knew - the vehicle had indeed been in accidents. Adam initially promised to make things right with a 'sweetheart deal' on a replacement vehicle. He asked me to give him the benefit of the doubt and promised to make things right. I agreed to take down my original review while he worked on it. Their follow-through has been deeply disappointing: - They showed me a few alternatives that were the wrong year, model, and color that weren't comparable to the original Tesla - When I expressed interest in a higher-priced vehicle that they sent, they suddenly went silent - They have since ignored all mine and my husband's text messages and attempts to communicate about the vehicle they promised at a 'good price'. I also strongly feel that I should not have been the one following up with them. Every communication besides the "please take down the review" call has been on my end. It has now been over 6 weeks since I attempted to purchase a vehicle from Gravity Auto. This pattern confirms my original concerns: their customer service 'recovery' was just another deceptive tactic. They appeared willing to help only when offering vehicles that wouldn't impact their profit margin. Once I found something I was interested in, they disappeared. This follow-up reinforces my warning to potential customers: Gravity Autos in Sandy Springs seems more concerned with managing their online reputation than providing honest service. I would avoid and take your business and money elsewhere. AVOID - Deceptive Sales Practices at Gravity Autos I had an extremely negative experience with Gravity Autos in Sandy Springs, GA, specifically with salesman Scott, who engaged in misleading and unethical sales practices. When considering a vehicle at this dealership, I discovered multiple instances of misrepresentation: - The CarFax initially appeared clean, but Carcheck.com (a dealer auction website) revealed the vehicle had been in two previous accidents-on saying severe structural damage. - Car Gurus listing clearly showed frame damage, which was not disclosed during initial sales discussions. - The salesman repeatedly told me the Carfax was clean and car gurus was wrong. he encouraged me to pay $160 for a mobile technician inspection, knowing full well there were significant prior damage issues. These actions demonstrate a complete lack of integrity in their sales process. Not only did Scott repeatedly lie about the vehicle's history, but he also wasted my time and money by pushing an inspection on a car with known serious damage. Potential buyers should be extremely cautious when dealing with this dealership. Their sales tactics appear to prioritize making a sale over customer trust and transparency. I strongly recommend thoroughly investigating any vehicle from Gravity Autos and getting multiple independent inspections (not the one they recommend). I almost sold my 2023 Lexus still under warranty for this car. I am beyond disgusted with this company and their practices. read more

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After seeing your response to reviews on your platform, I decided to contact you before I write a review. I noticed this car online and send out an email. I was contacted by Scott at your sandy springs location. Scott told me that the car was in perfect condition, he knew the car personally and the car was absolutely beautiful and in in perfect condition. We went back and forth about the price and added on options that I didn't want like wheel insurance. I noticed in the pictures that it looked like a scratch over the rear wheel wale. He assured me that it was a reflection and the car didn't have a scratch on it. I asked Scott about the tires because I would be catching a flight to the lot and driving it back to Ohio. Scott stated that the tires were in very good condition and there would be no problem driving to Ohio. I booked my flight. I asked Scott could I be picked up at the airport. Scott said no that a person from the lot was robbed and they no longer do that. I informed him that I'm coming with a $22000. Cashier check and they already took $3000 deposit on my credit card. He said he couldn't do it. So he connected me with James in finance. After talking to James and finalizing the deal. James said that it's possible to have someone in service to pick me up. He would talk to Scott. Scott said that he didn't know why James told me that so I downloaded the Lyft app and proceeded to try the app that I had never used before. In the middle of downloading the app, Scott called me back and say that they could pick me up from the train station. It didn't really make since because if someone could rob them at the airport they could do the same thing at the train station. I jumped on the plane went to the train station got directions to sandy springs. Scott called me and I told him the train was going to Danville station. He said ok , call him when I get there.i call Scott, he says that I was on the wrong train. I said why didn't you tell me that when I called. Guy picked me up 1/2 hour later and said that he had to stop to pick up a rim at a rim repair shop it took another 1/2 hour. I get to the lot, there's scuff marks on the passenger rear door so they had a guy try and buff the marks off, while he was doing that, I noticed a scratch on the front bottom spoiler. I informed Scott, he said that it wasn't like I was buying a brand new car. I informed him that the car is new to me and I'm putting $25k down on the car The sales manager tried to straighten it out and told the finance manager to give me the warranty $100. Over cost. Finance manager told me that he couldn't do it but he would extend my warranty 6000 miles, I was mad. Then they said a guy named Steve was trying to steal the pillows out the car. There was a guy with a car matching mines but was a 580. I heard them call him Steve, so I asked Steve was he the one he laughed. At the time I didn't notice that my rear seat pillows were missing. I drive home noticing the car swaying. I thought it was the rear wheel reacting to turns. When I got home I checked the tires. I noticed the front tire on the passenger side had very low tread, near bald. The driver side was a little better. I called the service manager, Tariq, he said that he would help me get tires at his cost and he would rob Peter to pay Paul and send me pillows. I take the car to tire America, they tell me that my front tire are perrelli run flats and the tires on the back are cheap zeetex tires that they don't sell. He also stated that the reason my car drove funny was because there should have never been run flats on the front and regular tires on the back. I feel like I was lied to and set up for failure driving that car back to Ohio One more thing. The person who previously owned the car information was still in the system. So the old owner actually could have stolen my car. I called the lot and a lady told me that I could change the settings, talked to me like I was dumb only to find out that I couldn't change anything. She stated that the reason I couldn't change anything was to prevent the car from being stolen. I put $25000. Cash down on this car and was treated like nothing. I was lied to, berated and sent over 400 miles with mismatched tires. So instead of writing this in a review, I contacted you to see what you can do to help me. P.S. I never thought that I would be putting down 25 thousand on a car and would have to but 2 new tires. And the 12vokt battery is no good. No response from customer sevice after sending this email. read more

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PLEASE READ THIS!! My pregnant wife & four year old son have been stranded on the side of the road FOUR times in the last five weeks. I need to speak with the owner of this dealership. The preowned Pilot we traded for on June 25th broke down less than a week after purchase. We had a issue with proof of residence so the deal wasn't finalized. We insisted we'd still do business just get us into something reliable. Was told by 3 different people our trade had already been sold. If we didn't finalize the deal we'd lose our trade in $$ and pretty much given the ultimatum of seeing this deal through. Everyone we spoke with there demanded we do our part to get deal finalized/funded before they would help. One alternator, fuel pump & two other break downs later and I can't get anyone to help. Worst overall buying experience. The absolute worst or lowest moral/quality of value business I've EVER dealt with. I've been so stressed and spent more $$ on repairs and uber and missed events all because this dealership refuses to take care of their customers. We did get reimbursed for the alternator. I won't go into detail about my pregnant wife & her anxiety. We are considering seeking legal counsel and the BBB. In all my years in sales I would never allow this to happen to one of my customers. There is so much more I'd like to say & get out in the open however I'd really appreciate a phone call from owner(s). read more

The drivers on the road either need to be re-evaluated on their abilities to properly drive a car, or they need to put their phone down. This car kept swerving abruptly and not paying attention to the traffic lights. read more

Gravity Autos Sandy Springs - Car Dealers Near Me - Sandy Springs, Georgia

WORST EXPERIENCE EVER- DO NOT WASTE YOUR MONEY!! These scammers are lemon dealers. I purchased a vehicle from this dealership and had it delivered. It arrived in horrible condition- It had FOUR different tires on it- pieces missing from the seats- sunroof leaking- missing antenna - scratched anll over the whole truck and parts that were clearly spray painted-and the smell!! oh my god it was rank. None of these issues were disclosed in either the photos or in the listing. I test drive it anyway and 1MILE DOWN THE ROAD IT OVERHEATED. It took several phone calls and e-mails to get a response and every single person I talked to was rude and basically told me it's my problem now. fast forward now that I have had it for over a month and the bank calls and tells me they never got the title and my temp tag they issued expired. once again several phone calls later they had to overnight me another tag. THESE PEOPLE ARE TERRIBLE AND UNPROFESSIONAL AT BEST. read more

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I want to give a shout out to the great folks at Gravity Auto Sales in Sandy Springs! Ryan took great care of me and was able to put me in the front seat of the perfect car! If you are looking for a high end used car Gravity Auto Sales is the place to be and Ryan is the man to see! You won't be disappointed. When we are in the market in the future we will come back to Gravity and see Ryan! read more

****** Here we are, 3 years later. The BMW that I bought from Gravity has been paid off (thank God! The check engine light kept coming on after repeated repairs). It appears that I am getting the run around about a GAP insurance policy refund check because no one wants to do their job at the Sandy Springs location. I've emailed Vincent, Rachel, and Ally (Alisa). The most helpful person was Rachel (she put in the cancelation request for me from the Gravity Roswell location..... after some rude woman gave me her info when I called the Sandy Springs Gravity location. (Apparently my request was suppose to be completed by the SS location). I just want my coins so that I can be completely done with Gravity Autos. Obviously I'm shopping for a new car now, but I definitely won't be purchasing from Gravity Shady Car Sales lot. ********** Gravity Auto sales is full of shit!! I bought a 2013 BMW X6. 2 days after I bought the car, the check engine light came on. I had to wait 30 days for my warranty to kick in before I could get some of the repairs covered, and told not to drive my car because it was unsafe from BMW. I ended up paying $10,000 in repairs and the warranty only covered another $2,300. I told Gravity and they claimed they would fix the issue. I needed a cash car and went back (thinking I would get a good deal since they fuc*ed me on the last one). No. The finance manager acted as though he couldn't come down $1,500 on another car after I just paid $10,000 in repairs, on a car that I just bought from them October 2017. Word of advise..... don't buy a car from Gravity. Chances are you'll be able to find the same car cheaper, newer, and with less miles, and better condition somewhere else. read more

Gravity Autos Sandy Springs - Vincent & I before I rode off the lot. (Check engine light came on 3 days after). - Car Dealers Near Me - Sandy Springs, Georgia

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I WILL NEVER purchase a vehicle from them again. I purchased my car (2017 Mercedes Benz C300) in August, my check engine light came on the same day I drove off the lot. I contacted them and they made me wait to get an appointment in at Mercedes. I waited and Mercedes did not fix the problem. I took my car back to Gravity Auto only for them to keep my car for 2 months !!!! (They did give me a loaner until the problem was fixed) HOWEVER, I am just now able to pick up my vehicle with the Axle being broken. How did the axle break and I haven't even had the car to drive it??? On top of that now they are saying "I have to pay for my own axle",due to wear and tear when in fact it was not broke when I dropped the vehicle off". How did I get a chance to "wear and tear" anything when they've had my car since I purchased it. Not to mention, Mercedes ran a diagnostics test and there are over $14,000 of recommended services that need to be repaired on my vehicle. So much for a "Luxury" car dealership. I've purchased from better buy her pay here dealers !!!! SAVE YOUR MONEY, and Save your Sanity !!! Horrible ! Horrible ! Horrible ! Read the reviews !! I give 1 star for the great Customer Service and Communication I received from Marcus. read more

Gravity Autos Sandy Springs - Car Dealers Near Me - Sandy Springs, Georgia

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**Review forGravity Autos Sandy Springs** I had a very frustrating experience working with Gravity Autos Sandy Springs. I purchased a car from here within two weeks of having the car Mercedes told me I needed tires I reached out to the manager He initially seemed helpful and made several promises regarding the condition of the car and a few repairs that would be taken care of However, when it came time to finalize, none of these promises were honored. When I asked about the repairs we'd discussed, he dismissed my concerns and claimed he never agreed to them.It was clear he was more interested in closing the deal than in actually ensuring I was satisfied with my purchase. So months of constant contact I later found out the manager wasn't employed so I reached out again and spoke with Henry to then he said there was nothing he can do I literally have text messages from the constant back and fourthI felt misled and disappointed with the lack of transparency and accountability. This man offered me an oil change sir that doesn't compare i spent $2400 for new tires If you're considering buying from this dealership, DO NOT be cautious. I wouldn't recommend working with Henry or anyone here they are so full of it will scam you if you're looking for a car please do not go here you will be very disappointed and I'm sure they will have a fake review to make it seem like they " had the best experience it's all a lie ! read more

These guys rock! I found a perfect car on auto trader, the 2020 Range Rover Sport HSE Dynamic. Gravity Auto of Sandy Springs had it listed. I was searching for specific options most dealers don't even list or don't know how to name them, and pictures wouldn't help you determine if the car is equipped or not. Gravity Auto listing was very specific noting EVERY option and detail that came from manufacturer. Vehicle CARFAX and history were impeccable, and when my baby arrived to Michigan from Georgia, I confirmed there has never been any body or paint repair. I am a master tech, very particular about my cars and for me most important things about a vehicle is service history and original paint and body contrition up down in and out. Matt in sales and Vincent in finance answered all my questions very promptly and made sure the buying process was flawless all the way through! They stayed on top of it even after I signed and paid for everything, to make sure the car gets on the truck and delivered to me as promised. My Range Rover arrived about 5 days early!!!! I was happy beyond explanation and still am. I as never before will always go to them for my next car purchases, as well as recommending them to my family, friends and anybody that reads this review. Gravity Auto of Sandy Springs and people like Matt in sales and Vincent in finance, make the auto industry better. read more

Worse dealer ever, I wouldn't recommend you buy anything there. All they want is your money. Sales person was great but everything else sucked. They got mad because i cancelled my warranty and i still have not gotten refund yet. I will force be to show up with law enforcement. And whoever will respond to this message saying they have no record of me buying a car there. Just ask James, he's one of the finance managers. If I could give less than one I would. They don't answer or return calls. And just give you the runaround when they do. I will be in there soon. But just choose another dealership read more

Can I post ZERO stars? Don't buy from these scammers. Once they are paid, your transaction is OVER. I bought a high end car that was only a year old. They assured me nothing was wrong with the car and the owners friend had been driving it as a demo. Upon delivery the headlight was full of moisture making it illegal to drive at night. The second day I drove the car the skid plate under the car had been affixed with the wrong hardware. This came loose and cause damage. This was from this dealer "changing the oil"..... what a bunch of scammers read more

I purchased my 2019 Yukon Denali from this dealership 4 months ago with the help of Vincent and Adam. Let me just say BEWARE!!!!! This auto dealership is a rip off they purchase cars from up North that are corroded and are sold cheap. Their prices are not competitive. Do your home work before spending your money. They are SOLD AS IS and will not refund you anything. They do NOT believe in certified pre owned because their cars are TRASH!!!!!Their warranty programs are scam!!!! Vincent is a drama queen and ADAM is a get rich quick scheme. Since I purchased my vehicle I have had the left head light go out 2 months after purchasing the car which cost me $1400 to fix. After looking back at the pics I took I realized they actually sold it to me with LED strip already out. I have had to purchase new front and rear brakes which cost $750 and now my check engine light has come with a diagnostic saying the fuel injector or intake manifold gasket has malfunctioned. Not sure what this is going to cost but I know GMC is not going to fix it for cheap. This dealer is a RIP OFF!!!!And you end up paying for a piece of TRASH!!! If I could I would give them 0 stars. Look out for my live review on Fox 5 News. read more

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Ok, not to be dramatic but where do I start. First and foremost the response time from my original inquiry was extremely fast which I appreciate. The dealership also has a wide variety to offer as far as car selection which is also great. However, the highlight of my experience was Vincent hands down (the rest of the staff were great as well so honorable mention to them)! But let me tell you he will take great care of you and make you laugh all at the same time! He went above and beyond to ensure I was comfortable given the fact that my last vehicle was totaled in an accident and I was hesitant to purchase a new one. Not only was he empathetic, but he made sure that he worked with all of my needed accommodations from price point, to safety features, to premium package, to suggestions for aftermarket upgrades and more. The actual purchase time was quick and smooth yet very transparent about what to expect when it came to credit checks, payment, after purchase communication and vehicle service. I am completely obsessed with my new car and couldn't be happier to have worked with him. He's definitely got a repeat customer when I go to purchase any future vehicles. Hit him up to take great care of you! You won't regret it!! read more

Gravity Autos Sandy Springs - Car Dealers Near Me - Sandy Springs, Georgia

These guys are legit! I worked with Preston and he got me into the vehicle of my dreams. I am a Jeep guy and Preston walked me through the process, helped me negotiate a great deal and closed super quick. It was the fastest and most painless car buying experience I have ever had. The place was clean and had great music and everyone was super nice. I am very glad I went to Gravity Autos and I will ask for Preston when I get my teenage daughter her first car next year! read more

Terrible customer service Unorganized No clear/ no communication Sales reps lie about circumstances of car Stay away from this dealership please!!! read more

We had a great experience working with Tess and Ben. They were transparent and easy to work with. Fantastic deal! Highly recommend!! read more

Gravity Autos Sandy Springs - Nothing says "happy birthday" like a Jeep!! - Car Dealers Near Me - Sandy Springs, Georgia

Horrible traded in a new car and got two cars with engines about to blow up! Buyers beware. They say they will fix!!! We will see!! read more

Gravity Autos Sandy Springs - Buyers beware!!! Bought 2 cars in less than a week!!! They better fix them this week - Car Dealers Near Me - Sandy Springs, Georgia

I would love to express my sincere gratitude to Gravity Autos Sandy Springs for making my car buying experience pleasant and very easy. I expressed interest in a 2020 Cadillac XT6 on autotrader. I received an expedited phone call from salesman Mr. Dave Johnson. He kept me posted on up to date information needed to purchase this vehicle. Next, Mr. James Thomas handled the financing side of the purchase. All of this took place while i was home 4hrs away in Panama City, FL. All the documents were sent electronically and docu-signed by my wife and I. This took place on 10/3/2023 and the Beautiful Cadillac XT6 was shipped and Pulled Up in my Driveway on 10/10/2023. All of this took place without stepping a foot in the dealership. Special Thanks to Mr. Dave Johnson {DJ} & Mr. James Thomas for a wonderful car buying experience. Call them today for your car buying needs!! THANKS AGAIN SO MUCH!!!!! read more

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Update... I'm now 7 weeks out from having purchased my vehicle and actually had it in my possession for just 3 of those weeks. I do appreciate the effort that Sunny put into trying to get the issue with the vehicle resolved. He was very helpful in getting set up with a dealer in the area to diagnose and provide service where Gravity was unable. In the end I did have to spend an additional nearly $1000 for repairs identified 2 days after I bought the vehicle. Had I known the immediate investment needed I definitely would have reconsidered the purchase. Being that this facility has high end cars with specific needs I would HIGHLY recommend getting cars checked out by a third party before purchasing. Particularly if outside the warranty. I don't know that I would trust the initial vehicle inspection or techs at the facility to understand the specific needs of a lot of these cars. read more

Jeff Carlisle (Senior Sales Consultant) took great care of us. I took the vehicle for a 3rd party inspection, which took 2 hours, and he was totally cool with that and even encouraged it when I mentioned it. I really felt Jeff had my satisfaction as his highest priority and I was not just another sale to rack up. Thanks, Jeff! read more

Gravity Autos Sandy Springs - Car Dealers Near Me - Sandy Springs, Georgia

Good people. Worked with Ben who just moved from Indiana. Can not recommend him and management more. It's my third car there and the experience has always been great. read more

Gravity Autos Sandy Springs - Car Dealers Near Me - Sandy Springs, Georgia

I purchased a car from Gravity motors. After having the car for about a couple of weeks the paint on the dash board started to peel. I called and complained to Sam the managing partner who admitted they do paint the interior dashboard but stated it usually last longer. I explained to him that I was concerned about the resale value as I thought I was purchasing a car in good condition not one that was masked to look like it was in good condition. Sam promised me he would fix the issue whenever I decided to resale. I called the dealer to take them up in their word. I spoke to George the General sales manager instead of George offering assistance he lied about their practices. George was rude and dismissive all the traits of a slimy used car salesman. instead of providing me the information I needed he decided to lie about the company practices. If you buy a car from here expect to have paint that peels and stickers on your control buttons peeling as well. You will have a nightmare trying to sell with interior peeling paint. read more

Drove from a good distance to see the car. Told me they were "getting the car ready for me" but didn't have the car when I got there. Marcus said the car was at Pep Boys while Jeff said the car was on loan and if I wanted to see it I'd have to sign a contract first. Tried to sell me on cars I didn't want several times. All the cars I looked at had been wrecked. One multiple times. Everything I was told seemed like (and probably was) deception. At one point Jeff made a mathematical error that added $500 back to the price - said his boss caught the error and he should get a new calculator. It was part of his game. Got mad at me when I consulted my wife via phone on the price. This place is insane. No way I'll ever buy from here. read more