Frank at RBM is outstanding. He was always in communication with me through sales and when I needed a recommendation for a service manager he went above and beyond to fix a minor issue with a wiper blade. I will definitely be back and highly recommend! read more

I bought a Mercedes CPO car 6 months ago. It was just in the shop for four days to fix a broken wheel arch plastic trim that was on back order for four months. 4 months! BTW they barely touched my car during those four days (thank you MBUX for sending locked/unlocked texts) There happens to be a recall for these trims because they're inclinded to fly off of the car, causing what NHTSA considers a safety hazard, so MB really didn't cover it with the CPO warranty. During that service they also denied CPO coverage for a known service advisory suspension defect. After all that, I received a text from the service manager at Mercedes Benz of Marin, begging for a 10-point customer review and all yesses because it is "super important for the dealership" Are they frigging kidding me? Here's an idea, instead of begging for a perfect score how about actually providing perfect service to your customers and actually doing something that is super beneficial to their customers? The Mercedes "the best or nothing" mantra is now crystal clear. Unfortunately I can't leave a nothing score. read more

Mercedes-Benz - text message from service department manager - Car Dealers Near Me - Sandy Springs, Georgia

Do NOT BUY Zero Star No customer service and satisfaction MB has had to buy back many 2022 SL 55 because of ignored manufacturing defects. READ MY LETTER BELOW read more

Mercedes-Benz - Numerous Factory Defects Disclosed from Manufacturer - Car Dealers Near Me - Sandy Springs, Georgia

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Since May 28, 2025, I have submitted complaints and reached out to: The General Manager at Mercedes-Benz Fort Washington, PA Mercedes-Benz Financial Services (MBFS) Mercedes-Benz USA Sedgwick Automotive Claims (Brittany Mitchell) The National Highway Traffic Safety Administration (NHTSA) (Complaint ID: 11665555) The Better Business Bureau (BBB) The Consumer Financial Protection Bureau (CFPB) To date, MBUSA continues to demand that I pay $12,873.52 in negative equity from a prior vehicle that was surrendered due to mechanical failure and additional charges for Prepaid Maintenance and 4N1 Assurance Protection related to a vehicle that was replaced due to serious mechanical defects--and whose replacement also failed repeatedly, including dangerous stalling incidents. This is deeply unfair and, I believe, unlawful under Pennsylvania's Lemon Law. The car remains in the shop as of today. I request that MB USA waive the negative equity and return payments made for this defective vehicle. read more

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Mercedes Refusing to Honor Known Warranty Extension Over Mileage Technicality Where do I even begin. About 2 months ago, my Mercedes began sputtering and misfiring. Initially, a diagnostic suggested possible water in the fuel tank. Fuel treatment temporarily resolved the issue--twice--but the problem returned again while we were out of town. This time, fuel treatment did not work. A diagnostic then showed a P0308 misfire code, pointing to ignition misfire on cylinder 4. I replaced the coil and plug for cylinder 4. The car ran fine for about 30 minutes before the same issue returned. I then replaced all four plugs and coils, and again, the car only ran properly for about an hour. At this point, we had already spent over $1,100 out of pocket attempting to resolve the issue ourselves. We took the vehicle to our regular certified Mercedes mechanic, who immediately informed us this is a known Mercedes-Benz issue. He provided the Mercedes-issued documentation stating that misfire codes (P0300 / P030x) related to defective cylinder heads are covered under an extended emissions warranty. He currently had four identical vehicles in his shop with the same issue, two of which had already been repaired by Mercedes under this exact warranty. Mercedes has even created a pre-packaged "head job" repair specifically for this problem. Despite all of this, Mercedes required us to pay over $900 just for diagnostics, then quoted $2,900+ to replace fuel injector #4--while openly stating that this repair may not even fix the issue. Even worse, they admitted this was only a "starting point." I requested documentation for the compression test, leak-down test values, and injector bench test, since they claimed everything "passed." However, when I personally removed spark plug #4 earlier, it was covered in oil, with oil present in the spark plug well--something that should not pass a proper leak-down test and strongly suggests internal engine issues consistent with the known cylinder head defect. Mercedes' own August 4, 2023 Warranty Extension (15 years / 150,000 miles) explicitly covers: -Cylinder head defects -Exhaust valve / valve guide wear -Combustion misfires (P0300 / P030x codes) My vehicle is listed as an affected model, yet Mercedes is refusing to honor the warranty because the mileage is approximately 2,000 miles over--despite the fact that: -No recall notice or owner notification was ever received -This is an acknowledged manufacturing defect -The issue is emissions-related Mercedes has already repaired identical vehicles under the same extension This feels less like customer care and more like avoiding responsibility for a known defect. Charging nearly $1,000 for diagnostics, proposing a $3,000 repair that "might not work," and ignoring published warranty coverage is unacceptable--especially for a luxury brand that claims to stand behind its engineering. Extremely disappointed in Mercedes-Benz and how this situation has been handled. read more

Another problem with another of my Mercedes Benzs. My relatively new and recently out of warranty G550 has a rear hatch that has a rust spot that's almost worn through the sheet metal. This is a known issue with most G wagons. They tend to rust easily and from what I gather, Mercedes may or may not decide to pay for it. After receiving zero satisfaction from my local dealer I reached out to corporate to file a case. The representatives attitude was again curt, reminding me several times that they might not pay for it and that the decision was final. I received a $4800 estimate from my local dealer and proceeded to wait. Now I know what you're thinking, maybe the car was in an accident and not fixed properly, nope. No accidents clean carfax. As far as moisture getting in the body panel, the car sits covered in a humidity controlled garage set at 35%. It has seen snow maybe 1/2 dozen times and is rarely out in the rain. Fast forward several days later and I received a phone call informing me that I hadn't serviced at the dealer and that they didn't like the fact I called a bunch of times to check status. Clearly, whomever runs their customer service, isn't all that good. Car brands are all about loyalty. Currently, MB is the 27th most reliable brand according to CU and according to me has the absolute most dismal customer relations of any company I've ever dealt with. They are literally loyalty repellent. So to recap, I have close to $400,000 worth of their vehicles in my garage that I would normally trade every 2-3 years and over a $4800 repair bill (this time) and a $2800 repair bill another time that I needed to sue them in order to recoup, they've lost my business. This is stupidity on a grand scale. Heading to the Porsche dealer on Tuesday. Morons. read more

The Mercedes Benz corporate is horrible no matter how many complaints you make about a car. They won't respond. The cars they sale aren't adequate. It's like you wish you would have never bought the car ever read more

I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. Once I proved to them that the repair should be covered under my CPA Warranty by sharing information from theor own website, they said that they tried to make they repair, but that it couldn;t be fixed and then they refused to fairly comensate me. I would never buy another Mercedes-Benz vehicle. read more

Mercedes Benz corporate is a total disappointment. I have 2 vehicles from them. Recently, my 2015 c300 4matic was having issues when braking, the back of the car felt like it was shifting. When taking it in to the dealership, they confirmed that the rear subframe was corroded and broken, making the vehicle unsafe to drive. After further online research, come to find out that multiple benz models have this same issue. So apparently, it has been a manufacturing issue that the subframe corrodes easily. Mercedes benz corporate has issued extended warranties for some of the models to cover this repair, but won't cover it on the 2015 c300, despite this being a major safety concern. One of the executive managers at corporate, Andrea (as apparently they don't provide last names) was extremely rude with a nasty tone. Then another executive manager named Ryan was more professional. Yet took long in corresponding with me and did nothing to help me out with getting the repair covered. I also learned through one of Ryan's email, that pretty much Mercedes won't help you out unless you have been very loyal by taking your vehicle to be serviced by Mercedes dealerships. Mercedes doesn't truly care about their customer's safety. All they care about is the money. read more

I am the original owner of a 2021 GLE, purchased in April 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles - Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suffered a catastrophic and complete engine failure on November 12, 2025. This type of premature and total engine failure in a properly maintained, low-mileage vehicle is clearly a defect in material or workmanship. This is a serious safety defect that rendered the vehicle completely inoperable with no warning. Mercedes USA has offered no assistance regarding the current inoperable car that I own, despite the fact that they are very well aware of the engine issues that the C class and the GLE are currently experiencing. The Service diagnostic states the car timing chain jumped and resulted in catastrophic failure. Buyers beware, check on any Mercedes with 2.0-liter inline-4 turbocharged gasoline engine. Unfortunately, this engine has exhibited alarming defects, typically surfacing shortly after the expiration of the manufacturer's warranty. Drivers face severe mechanical issues, with dramatic repair costs. Mercedes do NOT care about their product, customers safety, or reputation. read more

Anna or Honastasia is the absolute worst Executive Manager ever. This is one person who will avoid doing her job. I have called over 15 times and she refuses to take my calls. She makes her employees give no reason why she wont take my calls or return my calls. She makes the company look like a complete joke. I feel bad for the agents who work under her and having to deal with bad management. This is why you have good agents leave the job. My case number is 2-37491362803. read more

While Mercedes-Benz builds a wide variety of well made vehicles ranging from SUV's and sedans to sports cars and convertibles, Mercedes-Benz USA has recently adopted policies that have a single exploitative purpose... using the Covid-19 pandemic for corporate financial gain at the expense of its customers. The first, although minor compared to the second, MB-USA just added a $29.99 monthly charge for paying leases by AMEX... thereby adding almost $360 per year to the cost of a lease! Keep in mind that this charge did not exist when the leases started and many Mercedes-Benz lessees are small businesses whose primary form of corporate credit is their AMEX card and, with the pandemic in full force, many of these same businesses have exhausted their credit lines just to stay in business... What right does MB-USA has to drive another nail in their coffins? Second, and by far the most brutal, MB-USA has revoked the right of lessees to surrender their vehicles early by finding someone to take over their leases using "SwapALease.com" THIS IS A NEW RESTRICTION THAT DID NOT EXIST BEFORE THE PANDEMIC. So what exactly is MB-USA doing? A. Customers that can no longer afford their leases are TRAPPED. MB-USA is holding tens of thousands of lessees (including my family) hostage in long term leases that were entered into before economic conditions changed... for those that have lost their jobs or had their income significantly reduced, SwapALease was their only way of responsibly cutting their expenses... MB-USA has taken that option away condemning their lessees far more economic hardship than they would have suffered if MB-USA has not taken away their right to assign their lease to someone more able to pay! B. MB-USA has insidiously locked in a huge profit on the return of these very same vehicles when they come back at the end of the lease with way less miles than the lease payment and residual are based on. At a time where insurance companies are giving rebates because clients are driving way less miles than their premiums are based on, ask yourself "what right does MB-USA have to hold customers hostage in leases where they are driving way less than their allotted mileage and the value of the turned in car is going to be way more than MB-USA bargained for when they made the lease?" MB-USA has absolutely no problem collecting the lease payment based on the miles that will never be driven. MB-USA has absolutely no problem taking away the right of customers to assign their leases to someone that will drive the lease miles and takeover the payment. And MB-USA will have absolutely no problem making 100's of millions of dollars when those vehicles are turned in way under mileage. When we turn in our lease, it will have just over 1/2 the miles the lease payment is based on. Now multiply that times millions and millions of leases. MB-USA should be ashamed of itself for profiteering off of the misery caused by the Covid-19 pandemic... Never in a million years would I have thought that I would find myself wishing Mercedes-Benz developed half the ethics and compassion of an insurance company!!! Please also note that MB-USA is the only major car manufacturer that has taken away its customers' right to assign leases they can no longer use or afford... This genuinely makes MB-USA the absolute worst of the worst big companies taking advantage of consumers that are already bearing the brunt of this crisis! Shame on MB-USA and shame on every senior executive that works there. read more

Purchased multiple brand new '23 GLC's. All had issues within the first 1,000 miles. Opened a case with MB corporate and they refuse to stand behind their product and make any efforts to retain a customer. Their cars look good and that's where it ends. They are completely unreliable pieces of garbage. Buyer beware-- you will get no support from corporate and likely not from your dealer either. Must get attorney to fight for you. read more

I purchased a 2018 Mercedes-Benz CLA 250 which turns out had manufacturing defects and is essentially a death trap. From day one the RPM sensors (one in each wheel) kept burning out one after the other. In the last 2 years sensors have burned out 6 times, that is about every 4000 miles. When the sensors fail the brakes do not work, the steering wheel becomes hard to turn and the car will not start. When I complained to Mercedes-Benz at the beginning the representative said, "What are you complaining about it is under warranty". I had to pay out of my pocket for a tow truck and transportation. Then the second time the car stopped on 7 mile bridge in the Florida Keys with nowhere to pull the car over. The car did not start and again I Had to call a tow truck. The third time the sensors burned out I complained to David Appleton at Mercedes-Benz Cutler Bay. He is the service manager there. He ignored me and said I should buy another Mercedes from him. I told him I cannot drive my car and I fear for my life when I do. My hands shake when I get behind the wheel because I do not know what will break down next. I suffered severe stress from when the brakes failed, and the car began to roll backwards because I had no control. The sensors just kept repeatedly burning out. I called Mercedes customer service and open a ticket, 2-32270303911 on September 9, 2022, with a terrible agent who is never available. I emailed to her all the documents including documents from Mercedes-Benz Cutler Bay service where the sensors where replaced. The service technician wrote on the form that the customer is afraid to drive the car, that the brakes do not respond and that the vehicle rolled backwards. The representative that took the case when I called Mercedes is Tiffany. Tiffany is inept, unqualified for her position, and incapable of performing in her position. She does not read emails I sent with documentation, she does not return phone calls, leaves no messages, she just totally ignores you. We tried to reach her on 9/14, 9/15, 9/20 and 10/10 and talked to Tiffany,Valencia, Phil and Debbie in that order. But no one can find her or pass on messages to her. Each call with Mercedes has you on hold for at least 45 minutes. My husband told Tiffany over and over again that I cannot drive the car and it is a death trap but she did not care. Documents from Mercedes Benz Cutler Bay stated that the car was unsafe to drive but Tiffany did not care. I cannot drive a defective car where the sensors continue to burn out and then the brakes don't work. Sorry Mercedes I don't want to die or live in a wheel chair for the rest of my life. Mercedes does not give a damn because they have my money, which I paid them top dollar for this death trap and they caused me severe and unbearable stress and health problems. They scammed me out of my money and sold me a death trap instead of a car. Now my car is out of warranty, but the sensors just keep burning out because of faulty engineering. The sensors is a very cheap poorly designed chip that Mercedes has doing way too many functions and it cannot keep up. They know this. They had the worst customer service you can imagine, and I am out of pocket over $2000 for replacement of the sensors so far and this will continue as long as I own the car. Hopefully karma will catch up with their customer service, Tiffany and David and they will get what they deserve, maybe then they will stop scamming people out of their money and selling them death traps. If anyone out there has been scammed like me please let's do a class action lawsuit together or just complain to the right places to get Mercedes to do the right thing. I can't believe they are scamming and getting away with it in the USA. read more

So very disappointed. I have owned mercedes benz cars for over 30 years. Up until now, my experience has been wonderful. Last week the engine in my 2016 GLC 300 went out. Obviously there was no warranty. I contacted mercedes usa because I was told by several mechanics that there have been many issues with the engines on the GLC 300. Unfortunately, the attitude of mercedes was that it was my tough luck. 15,000 dollars later, I have a new engine but now a bad taste in my mouth concerning a brand I have always been so satisfied with. What a shame. read more

Super disappointed. We have a 2011 ML350 that we have done all of our scheduled maintenance on, filled only with premium gasoline. Basically babied this car. In the past 2 months, we have put $1,600 into this car for repairs. The problem we have is when driving, the car starts to stutter and then stops accelerating...while driving! We have to turn it off and then back on. Twice in for service, both times not properly diagnosed and other parts replaced. Now we are told it is the Computer Control that needs to be replaced for $6,000! So that is $8,000 in the past 2 months of a car that we have fully maintained. We will spend more than we can even get for it. We were told by the dealer shop that "apparently" some oil got behind it and caused the problem. How could that even happen unless it is bad manufacturing. Mercedes, stand behind your product! read more

Purchased a 2021 Mercedes GLE63 after 7000 miles car had to go in for service due to noise coming from Transmission. Factory Rep. looked at car and said that it needed a new Transmission and Torque Converter. Both were replaced and car is still making the same noise. Filed a claim to fix or return vehicle and was it was denied. Mercedes now claims that vehicle is operating as designed. This is apparently a design issue with the GLE 53's and GLE 63's. The 63's were taken off market after 1 year. This Mercedes Model is a poor design and I am extremely dissatisfied with the Service that I have experienced from the service department as well as the corporate handling of this issue. Never again buy a Mercedes !!! read more

Bought a Brand new 2022 GLC 300 out of the showroom, Beautiful, On July 31, 2022. Since it was sitting in the showroom I didn't do a test drive, I fell in love with it and just went ahead and purchased it Because I trusted Mercedes I started noticing when I turn it on the car is loud and sounded like a diesel truck. I call my salesman and explain the problem I send him a video of it, and the salesman says to bringing to the dealer, I bring my car in, and he says to bring it to the service department. The service department tells me to leave the car there and that they were going to find the problem, I leave it, and they gave me a new EQS electric as a loaner, Next day they text me and say my car is ready, I am assuming that they found the problem and fix it. I went there right away, and I asked what was wrong with it. They say nothing is wrong since my car has turbocharged which is why it makes that wear noise. I know is not true, I know there is something else wrong with it. I am so disappointed, My car sits in the garage all the time, don't even use it, I feel embarrassed to use a noisy car, my car now is 1,800 miles, Because I don't want to drive it. Mercedes-Benz should stand up to its name and make good cars, Not just make its money selling them. I will call the corporate office and see what they will do since this car is under warranty. read more

My husband found out a few weeks ago that his certified previously owned Mercedes Benz had damage prior to purchasing the vehicle. This damage did not show up on the Carfax report when he purchased it so you can imagine our surprise when the Body Shop shared with us that there was previous damage. My husband had the vehicle for about a year but barely drove it due to COVID. He had an additional vehicle for work purposes. After finding out the car was damaged, wwe were contacted by one of Mercedes Benz's Executive Referral Managers to investigate the problem. After the investigation was completed, the Executive Referral Manager advised us that Mercedes USA (Corporate) will not intervene with our desire to have our car repurchased and monies paid.  Needless to say, we were very disappointed in this decision because we feel like we have followed all of the necessary steps to get this resolved yet we, as the customer, are still being penalized by Mercedes Benz.  First,  according to the manager, there is a field team who investigated our request which we still do not understand exactly what this field team did to investigate. Apparently the field team advised the GM of Mercedes of Augusta, that he was correct and that they would not support our claim.  No additional information was shared but she basically said that Mercedes USA does not take responsibility for not knowing that they were selling a defective car because they did everything they could do.  This is simply amazing--Mercedes refuses to take any responsibility for the defective car even though they were the organization that sold the car.  We understand about not being aware of the defect but refusing to accept any responsibility is totally different.  And offering to purchase the car at market value which is significantly lower than the price we paid is insulting to say the least.  Laticia also said that we had it for a while which implies that we could have done something which could not be further from the truth.  We are astonished, surprised, and disappointed. We  did follow up with the GM and he is not willing to do anything but purchase the car at market value which is not offering anything additional than what a regular dealership would offer. What is the benefit?   Again, this experience is unacceptable and in our opinion, it does not represent the customer's perspective and does absolutely nothing to improve the customer experience.  It is also not an integrated approach.  Laticia said that we needed to go back to Sales and the dealership because Mercedes USA does not have anything to do with it.  This is unacceptable because Mercedes USA and each dealership should be tied at the hip in an integrated way.  If there is dissatisfaction with a particular dealership, Mercedes USA should also be engaged and should help to FACILITATE an acceptable resolution because this is representative of  a collective Mercedes Benz brand and experience and not just a single dealership but this is not the case.  The Executive Referral Manager said that she was 'following the process' which is also unacceptable.  Based on my experience,  when people and organizations say they have to follow the process; they really do not want to do anything different to satisfy the customer which is very disheartening. In other words, they are making up excuses for not doing something and using the process as a crutch. Since when does a process hold an organization back if it is indeed something that they want to do? We really expected that Mercedes USA would step up to the plate and  work with us but that has not been the case so far.  We now see that we will not have an acceptable solution after following up with Nate. We want you to know that we are not satisfied, we are very disappointed in this outcome and the lack of support from the dealership but especially Mercedes USA as a corporate entity. We wanted to escalate this but the Executive Referral Manager told us that she was the highest we could go which is especially disappointing. We hope that in the future Mercedes Benz USA would modify its practices to better support the customer as they interact with the dealership instead of simply wiping their hands of the situation involving their devoted customers. read more