Unprofessional handling of a straightforward estimate. I was transparent from the beginning, provided photos, and clearly stated they did not show the full condition of the unit. I also made it clear I was willing to pay any additional amount if needed. After seeing the property, they refused the job but kept the $250 deposit, claiming wasted time. I was never informed the deposit was non-refundable, nor that they could cancel the job and keep the money. There was no prior consent to those terms. Very concerning business practice. read more

They are truly dependable, the crew and the driver Rustam were very professional, quick and thorough The packing,loading and unloading was completely stress free and well done. Highly recommend the company, very friendly and responsive read more

We used Dependable movers for a last minute move a few months back and everything was seamless and easy. After we scheduled the move, someone followed up with us both through email and text and would check in every few days to make sure we didn't need additional help with packing, that we were all set to go, things we needed to know, etc. The move itself was great. The movers came on time, worked quickly and efficiently, and were both careful with everything they handled. Price was fair for all the items they moved It was our first time using movers and we would definitely recommend dependable movers! read more

An extremely poor use of $6,000. We hired Dependable Movers to pack, move and unpack our 3 bedroom 1,200 square foot apartment. What they did well: - front end sales and customer service - polished rep to talk with you - tech enabled quote/payment system - showing up roughly on time What they did that could be better: - spent hours indiscriminately wrapping dumb things like plastic vitamin bottles and empty spice jars in paper - packed everything in their expensive boxes. including things that were already packed and set aside for the garage - generically labeled the boxes. we have so many MISC boxes we don't even know where to start. everyday necessities (eg baby bottles) found buried deep in MISC What they did very bad: - time management. no hustle or personal accountability for getting us moved in on time (let alone in budget) - left a mess. i went back to the apartment today for a final walk through with our landlord. they left stuff hanging around including their tape/packing paper, a moving blanket and about 100 colored ball pit balls on the floor in the storage closet And the inexcusable: - they left 4 full kitchen drawers behind, including all our cutlery - they left all garbage cans behind - they missed an ENTIRE bathroom (this is a small apartment, so missing a room is bizarrely negligent) - and a bunch of small things through the house that show they didn't bother to give it a once over, including a framed picture and the growth chart we have hanging on the wall to measure our kids (pretty priceless). We were so disappointed with Dependable Movers that we asked them to leave after they dropped all our stuff off at the new house. We originally expected them to fully move us in, and if we had let them have their way they would have dragged on for 4 days in sure. This company will take all your money if you let them. DO NOT HIRE! read more

BEWARE OF THIS COMPANY. They will sell one thing verbally but do not overlook the fine print on anything you sign. It is a complete sham that will be a totally different reality than what they lead you to believe. When there is a problem (which there likely will be if you're not careful) you can forget any real support or basic communication. Without question, what can already be a stressful time (moving), they made my experience totally miserable and completely different from what they sold and what I expected. In trying to resolve the situation in a fair manner, I might as well have been talking to myself as there was absolutely NO CARE OR CONCERN on their part. EXTREMELY DISAPPOINTED IN THIS COMPANY AND THIS EXPERIENCE. If you have a move ahead and see this company, keep moving and look to find someone else. Anyone!! They do not deserve even a single star but there is no way to leave a negative rating, which is what they deserve. They told me 2 days for delivery. Reality is 1-3 weeks. Delivery was to be made in the same truck we loaded. Reality is NOT the case at all. They will tell you one set of charges then a moving company (totally different business) will charge you differently. The booking process sounded so good, I scheduled a 2nd move. As I quickly saw how bad this reality was in loading the truck, I tried to cancel the 2nd move as I do not want to give this company another opportunity. Not to mention my own risk. They are keeping my $1,000 deposit even though it's close to a month out still. There was also a known case of fraud involving former employees of this company I ended up getting involved in and later finding out it was known an there is an active police investigation underway. You would think I would get some support from them on this? NO PLEASE DO NOT GIVE DEPENDABLE MOVERS AN OPPORTUNITY TO FAIL YOU AS THEY HAVE ME. IN THIS DAY AND AGE. TOTALLY UNDEPENDABLE AND UNACCEPTABLE!!!!! read more

First time used Dependable moving, no regrets. Tim and Dima are very professional and knowledgeable. The price is reasonable.

Amazing and professional crew that made our move from stressful to stress free! They hand everything perfectly!!

If you want reliable movers who do all the heavy lifting, go with Dependable Movers! The quality of work Zhalgas, Buian, Nurbek, Muha and Salim did moving us was unmatched. Do yourself a favor and get the best value and no hassle moving service. read more

I hired them to pack a semi trailer for me for a move from San Jose to Texas. Let me start by saying the 3 men that came to pack and load my trailer were very nice and easy to communicate with. They took all my furniture apart and packed it with care. I have read some reviews that say the estimate was not close to the final bill. Well neither was mine and I know now why. When a non professional looks at a house that needs packing/moving we see things different. I thought it would take them 2-3 hours when in reality it took them 6 hours. That was fine with me. How can they give you an estimate without seeing what they are walking into. They are going by the home owners info. I was so pleased with the packing and loading that I tipped all 3 men and my bill was 3 times what I thought it would be. That was fine with me. So not tipping bc you think it was overpriced is ridiculous to me. They only took one 5 minute break in 6 non stop hours. I appreciate all they did and will recommend them to anyone/everyone in the Bay Area. Thank you for treating my things with care and being kind even when you thought it would be a 3 hour job but turned into a 6 hour job. read more

We were very happy with the service we received from Dependable Movers. They packed up quickly and efficiently. All of our breakables were well wrapped and protected making the journey from San Francisco to San Diego safely. The team (AJ, Alis, Nurbek, Mukha, Nikita) were friendly and diligent. Nice work! read more

My original movers cancelled my move with 7 days till move day. I immediately started calling around for quotes. Dependable Movers was the first to call back. The day of the move was quick and easy. I tried to pack the majority of my things in boxes but Tim and his crew immediately got to work wrapping furniture, Diassembling the bed, and even created boxes for glass table tops and large art pieces. Once we arrived at the new location, I tried to jump in and unpack boxes but Tim told me that his team would take care of thing, and that I should enjoy the move. They even took my clothes out of the garment boxes and hung them in my closet. The team was very professional and courteous. They asked to use the restroom and picked up all the tape and moving debris in both locations. I appreciate all of the effort Tim and his team put into getting me things moved. read more

Dependable Movers SF - Tim's team unloading the truck and taking empty boxes away. - Movers Near Me - San Francisco, California

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I was very anxious about my move from my 3rd floor loft in SF -- I had a lot of heavy furniture requiring disassembly, and my apartment building did not have an elevator. I am very glad I went with Dependable Movers for my job -- they were incredibly efficient, professional, and transparent upfront about pricing. I had the pleasure of working with Yelaman, Tohtar, and Sergei for my move, and they did an excellent job both transporting my furniture and packing it efficiently at my destination. They were able to unmount my TV, and ensure specific boxes were separated from the rest as I requested. Despite all the extra work I needed, they ended up beating the quoted time estimate by almost 2 hours! Although their hourly rate is higher than some other local companies, they more than made up for it with their speed and attention to detail. It probably would have ended up costing me the same (if not more) for cheaper movers and much longer. Also, don't forget to ask for the first time 5% off discount. read more

Dependable Movers SF - Stored everything at my destination very efficiently - Movers Near Me - San Francisco, California

We did a white glove service move from Fremont to Pleasanton. That means Dependable packed for us, moved our stuff, and unpacked everything (like literally put silverware away and everything). It was more expensive than some other options, but it was worth every penny. Our service was set up by Alex. He did a virtual inspection of our house. Scheduled the move. And even made moving during a holiday (new year's) no problem. He accurately assessed that the move would take three days total (day 1 - packing, day 2 - moving, day 3 - unpacking). He provided an estimate that was relatively accurate --- within 20% of the actual cost. Our moving crew was led by Yelaman. He was fantastic. Very detail oriented and hard working. His crewmates, Olzhas, Bula, Mergen, and Bakai were also excellent. The packing and unpacking took slightly longer than anticipated, but that was because Yelaman and his crew were focused on ensuring everything was packed securely and safely. It was also true that we had a large move (multiple trucks were involved). True to their effort, *everything* arrived at our new house in one piece. Once we arrived at the new house, Yelaman and the crew had a system for unloading our stuff safely and securely. They also recorded the rooms that every box was meant to go to and brought the boxes straight to those rooms. Once unloaded, the team began opening boxes, putting items away in a logical place, and breaking down and removing the boxes. Just to give you a sense of how trustworthy and solid this crew was --- I literally drove away from my house and left it unattended while they were unpacking. That's right, I left these guys completely unsupervised. That was the level of confidence and trust I had in them. Yelaman and his crew were hardworking, trustworthy, and deliberate. They're the real deal. You can probably find a less expensive mover, but not by much. The value here was tremendous. We moved a four bedroom house 30 miles in three days and didn't even need to lift a finger. If we ever move again, we will likely be going with Dependable Movers --- an apt name for this company. read more

Booking the appointment was easy and the details verified before the move. The movers (Alikhan Aziret and Mubin) were friendly. They were willing to help! This is the second time we have used the company and both experiences were great! read more

I was super stressed about moving out of my apartment with a large amount of items, but the team at Dependable Movers went above and beyond to make the move as smooth as possible! They were communicative and clear throughout the entire process and made sure everything during the move itself was packaged securely and safely, like my furniture and fragile glass items. I'd absolutely book with them again for my next move. Shoutout to Carlos, AJ, and Sergey for everything! read more

Nursultan and Aidyn were absolutely fantastic. I had a last minute booking and they made everything work. Super professional, everything arrived spotless and they set it all up very nicely. And they were very flexible with getting absolutely everything, including things I'd forgot to mention over the phone. Would absolutely recommend read more

Updated my review, since I just moved with them again! I highly recommend using Dependable Movers. Today was my fourth move with them, and they've helped me out on the peninsula, and in the east bay. Today I worked with Pasha, Sula, Dima, and Zhanat. Every step of their service, from getting a quote, to the actual move was efficient and stress free. We packed most everything ourselves, but the team brought extra boxes and tools to keep all our items organized through the day. They disassembled some furniture, and built it again at the new house. They even finished earlier than expected! read more

I have had the worst experience with dependable movers from the very beginning. Poor communication, lack of complete follow through with promises made by movers and owners, no callbacks or follow ups from customer service. I was given a date (promised) for our personal belongings which has not been achieved. Once the promised date passed I haven't received an actual date of delivery despite calling every day. I have been given several different numbers only to be told by the person, "I have no knowledge of your situation." I have been given multiple employees personal number only to be told, "they shouldn't have given me their personal contact." This has been a nightmare to say the least. The treatment, unprofessionalism and disregard for my personal items has been extremely stressful effecting my day to day life. My wife, son and myself included have been force to spend the past 60 days without clothes, toys etc. read more

Great service. Fast and clean. The move was quick and the team helped us downsize. Moving from a 4 bed to a 3 bed during our renovation makes it hard and the team gave us advice. read more

I had AJ, Osman, and Anton, and they were great. On time, courteous and professional. I'd definitely use them again.

My experience with Volodymyr and Dmytro of dependable movers was awesome. They were very sweet and kind. Moving process was fast and easy I lived in a studio and moved to a 2 bedroom apartment, the process took a total of 3 hours. All my things were organize and intact. And they put together my bed. I would def recommend 10/10. I had the best service! read more

Dependable Movers SF - Moving into my new place - Movers Near Me - San Francisco, California

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Dependable movers were super helpful! Malik and his team helped me during my move. I had a lot of stuff and they were quick, communicative and professional. They were able to move everything from my full two bedroom apartment to my new space in ~5hrs. For the price I think their service is a great value too! I would definitely recommend them to anyone moving. read more

THEM SHUTTING DOWN PERMANENTLY. Due to them TRASHING MY OLD HOUSE! AND STEALING TOOLS AND SHOWER HEADS! NO LONGER CALLED DEPENDABLE MOVERS NOW ITS CALLED GET TRASH ALL OVER MOVERS! NEVER EVER EVER GET DEPENDABLE MOVERS. We had service requested, and they didn't throw away MY OLD BED like promised! They also wanted to charge 3 thousand, and on top of that, they brung the wrong size truck, that costed another 3 thousand. They also brung the wrong size truck. Also, they yanked on my ATT wire, which broke the plastic piece, and it will malfunction without the plastic piece. Also they more likely damaged the ATT plug. They also left all of there trash at my house. Never get Dependable Movers because THEY ARE NOT DEPENDABLE read more

This moving company is reliable, responsive, reasonably priced, and helpful. I booked a move in advance, and it was a bit complicated. Some things were moving to a new apartment in San Francisco (from Daly City), and others were being stored in a POD. The movers arrived early and got started right away. They estimated they needed more people and had two more people there within 30 minutes. They packed everything carefully and moved all my things without breaking anything. They were friendly and helpful. It was a long day of moving, but they made it as easy and stress free as possible. I'd highly recommend them! read more

We hired Dependable Movers for a last minute move. They moved over all of our bigger, heavier items. Even though I forgot to include many items in the original estimate, they were still able to move everything I needed to be moved over quickly. They were sure to wrap up everything that needed to be packaged well. They also managed to navigate really tight spaces to move large furniture without damaging anything. The team was very kind and patient even when we had to make last minute changes to where items would be. Would hire them again for our next move! read more

Dependable Movers SF - Movers Near Me - San Francisco, California

Azik, Nikita, Elisio were great! The move was so fast and my very delicate glass cabinets were handled with care. They were efficient and super nice. I'm so grateful! read more

Dependable Movers SF - Packing glass cabinets! - Movers Near Me - San Francisco, California

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Thank you Ken! You made a very stressful occasion, painless and almost pleasant to endure. Had I known you guys are so efficient, I would not have stress about it. Appreciate it! read more

Awful company I would never recommend this company to anyone. They charged me alot for a piss poor service, I should've known when my bank account got hacked after using my credit card for the deposit. read more

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Yelaman, Zahanat were very professional and fast. I will use Dependable Movers for my next move. For sure!! read more

Dependable Movers SF - The guys moving! - Movers Near Me - San Francisco, California

This is a great company to help you move. This is the second time I made use of Dependable Movers for a local move. My first experience was also very good. From the initial contact, to scheduling, to communication, and extended to the day of the move, they were very professional and prompt and courteous They provided an estimate after I gave a list of items needing moving. They also were able to move items out of the house to my driveway. The amount I paid ending up being less than the estimate. This because I did a good amount of work being organized with lists of items and where they would go. A big compliment to Dennis and Alex, my movers, for their work. At every point, the movers were quick and efficient. I would recommend this company for your moves. read more

out of all the millions of moves i've ever done, this was by far, the best experience i've ever had! what a thoughtful, respectful and supportive team. they set you up for a smooth, stress free experience. from start to finish i received constant communication, helpful moving videos, tips and just personally checking in by call or text asking how my packing was going. offering free wardrobes boxes, etc. the biggest part: NO surprise costs! on day of, the team showed up on time, with all their tools needed and got the job done fast. did i mention no surprise costs? upon arrival to my new home, they put everything together where i wanted it, and took all the excess wrapping trash out with them. 5 million star moving service - which i've never had before in my life. they have revolutionized this industry and far ahead of their competition. great job dependable movers, you're TOP DOGS in your industry goodbye berkeley, hello los altos/palo alto. i'm back home again. read more

Dependable Movers SF - here we go! moving day - Movers Near Me - San Francisco, California

Thank You, Ally! Experience was better than expected. Extremely professional, communicative, efficient, and flexible. Worth the price. Didn't have to lift a hand and staff pointed out nicks on new people from me to document. Make sure to tip delivery team, they work hard and fast. But, we never felt rushed and or overcharged. The company checks on you and the job before and after. Didn't pressure me into buying product or pressure into paying for service. Equal, fair, honest, business. Available to make last minute changes, request, and our insured. Above & Beyond! read more

Dependable Movers SF - Placed boxes and fuinture where we ask, move large items with break down fully intact. - Movers Near Me - San Francisco, California

Best moving experience ever. PRE MOVE: From the initial engagement with Alex who called me right after I sent out the Yelp projects quotes. This is a well oiled business operations. They have thought about everything when it comes to moving. DAY OF MOVE: I appreciate the movers being on time, professional, and no time wasted. They went right away with loading up their truck. They had proper equipment for everything. Appreciate the booties inside the apartment too! Abu was the mover I dealt with and his partner. I can appreciate hard working people making honest living and appreciate their jobs. If you want a no stress move, then the little higher rate than others is a good investment. I was so stressed about moving until that call from Alex and my experience with Abu read more

We had a 2 bedroom apartment we moved into San Mateo. I had enlisted my husband to help to save money but when we saw how they working so efficiently we figured we would have gotten in the way trying to help. they moved so fast. I couldn't believe how fast the rooms got cleared out. They wrapped everything and put into big boxes for an easier move plus nothing got damaged. They were really nice as well. And they work like it was an art. It was impressive to watch. In the end it was $200 below the quote. I will use them again if we ever move. But we're taking a few years off from moving! I'm tired of packing. he he read more

Emir and Mergen helped me pack and move all of my belongings safely and quickly. They did a great job and I couldn't have done it alone. Dependable Movers also helped me schedule the move only two days before hand. Great service. read more

Dependable Movers SF - Packing the last of the items up! - Movers Near Me - San Francisco, California

WARNING - DO NOT HIRE DEPENDABLE MOVERS!! I never write reviews, but please I'm warning you AVOID THIS COMPANY AT ALL COSTS. THEY WILL SCAM YOU They will scam you, do not make the same mistakes I made and work with this company. If you don't read the rest of the review here's the summary: they charged by ~5x the original quote, refused to leave my house at 2AM to try to force me to pay, caused ~$10,000 worth of damages, wouldn't return emails for weeks at a time. It's a deliberate scam to underquote and force families to pay. PLEASE SAVE YOUR $ AND THE HEADACHE DO NOT HIRE THEM. Their business model is to deliberately under quote you and will significantly upcharge you at the end of the move, AND REFUSE TO LEAVE YOUR HOUSE TO BULLY YOU INTO PAYING. The movers arrived and spent less than 5 minutes walking through the house to plan the move. They then haphazardly started putting things in boxes, packing antique bowls in the same box as dictionaries - no surprise the bowls were destroyed. They broke a door off the hinges, broke a lightswitch, significantly damaged a retaining wall BY BACKING THEIR TRUCK INTO IT, damaged a dresser and bookcase, along with fragile items. Mid way through the move I was told we would be done at 4PM with no additional overtime fees. The move actually completes at 2AM the movers refused to leave my house until I paid 5 TIMES THE ORIGINAL QUOTE. They immediately got aggressive to try to force me to pay saying they wouldn't leave the house. Alim, Guila and the rest of the team were EXTREMELY AGGRESSIVE over email and phone. They will act nice then try to bully you. It's a clear scam organization and by far the least professional organization I've ever dealt with, there are lots of options for movers DO NOT HIRE THIS COMPANY. It's been several months and I'm still dealing with the fallout read more

Tremendous movers. Their quoting process is really easy, their technology on the day (added extras, additional insurance for valuable pieces, time tracking) really clear and their communication before and after the move very responsive. We had a team led by AJ (with Bulat, Rza and Abay) move our whole house from the South Bay to San Francisco. They took amazing care of everything, meticulously wrapping items (plastic, then blankets, then plastic again) for safety, loaded the truck with everything strapped down and labeled, and showed great respect of our home on both sides of the move. (Including precious things like a full height wine fridge and a wine collection.) These are not just guys with a truck. They are true moving professionals and the value is absolutely there. The team was really nice too, helping remove a bunch of stress on what was an emotional day for us. Will absolutely recommend and hire again if needed. read more

Can't say enough good things about these guys. I've used them twice in the last 5 years and they've moved everything I own without any damage. They work hard, provide accurate estimates and are prompt showing up on time. Really helped me out scheduling under short notice. read more

They delivered on everything they promised! I ordered movers on a Friday and they were available the following Thursday. Vitaly, Sergey and Alibek took really good care of all the furniture both packing and unpacking. I'll definitely call them next time I need to make a move. read more

We were looking to move within the city and needed some help to make it all happen. After calling around to a few vendors, we were impressed with the thorough quote and process of Dependable movers. The actual move went very smoothly and the movers made the extra effort from start to finish. Etigil, Mergen and Djay were efficient and mindful with all of our belongings. They packed everything carefully and communicated clearly throughout the process. Despite a rainy day and a lot of heavy items, we were able to move without a hitch. Their packing materials were top-notch. They took care of the trash once we got to the new address. And they re-assembled furniture that was dismantled as part of the move. We took advantage of the discount by paying cash, which made the final price easier to manage! I would highly recommend Etigil, Mergen and Djay at Dependable Movers for any moving needs you might have. read more

Dependable Movers SF - Etigil, Mergen and Djay made our move easy. - Movers Near Me - San Francisco, California