I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

I highly recommend RVA Contractor to anyone looking into home repairs and/or improvements. I…read morereached out to RVA Contractor to help with getting my home ready for market, and they knocked it out of the park! RVA Contractors was very responsive at a competitive price, and they did a great job communicating throughout. The work performed was beautiful and my house ended up getting multiple offers above asking price. I will definitely look to RVA Contractors in the future when looking for a Contractor.

We arranged a day and time to meet at the property for a paint quote. They showed up on time…read more However, we are not using their services because the quoted price was ridiculous high for one small room. However, they are very responsive and reliable.

Needed a new roof and Mike was honest, responsive and great quality. He has done the roof for my…read moreparents and inlaws as well. Highly recommend.

Mike installed our roof about 10 years ago and we were pleased with the work. Fast forward to the…read morepresent and we now have a leak. Mike came out and identified the problem but claimed his company did not do the install. When we provided paperwork to prove otherwise he stopped responding to our calls. Silence. So we're now looking for a new roofing company to make the repair. And when the need arises for a new roof, it will not be Mike we call.

Retex replaced our roof and matched a previous quote received from another company! They did a…read moregreat job of following up and communication. Would recommend to a neighbor.

Very satisfied with the roof repair work completed on schedule by Retex on 8/20/2026. Matt worked…read morefor about three hours on our roof in direct sunlight/103 "feels like" degrees. From the initial estimate though completion the project was managed by Retex in a highly professional manner. On 8/21 we received numerous photos from Retex documenting the work completed the previous day. Thanks for a job well done...HIGHLY RECOMMENDED!!

Alan and his crew are excellent. Very responsive, very professional, very detail oriented. He…read morerepaired the brick facing and block foundation after I had foundation reinforcements installed. He also replaced a broken shed door threshold. He clearly explained the work do be done and completed it in a timely manner and at a reasonable price. Will definitely call him again and highly recommend!

Fine , Fine company, and were very pleased with the results. Had a very hard time finding a…read moreMasonry that wanted to work. Would definitely call them again and would refer them to any and everybody. I am so glad that they came to my rescue because I was really getting discouraged. So very glad I hung in there and found Alan. He has a FINE group working for him. Derik and Robert I will miss you !!! Fine, Fine Fine young men. They rebuild the entrance to my Driveway and put in a Patio and Fire pit. So very proud of the work that was done.

These folks were excellent from the beginning through completion. Good communication. You could…read moretell they knew what they were doing. We felt like they were being honest from the get go.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

I'm very pleased so far with JLC. As a single-income homeowner, I was on a very limited budget…read morebut really needed to change out my masonite siding (though I was not at the best time of my life to do so and friends and family were reminding me of such). But JLC were competitive--without skimping on product or workmanship quality. Not only were they responsive to all questions & concerns, but they were timely and clean. There is something more I'd like to add (without trying to sound too melodramatic): As a single woman, many companies take advantage and/ or dismiss our worries, but I really could not afford (financially or mentally) ANYTHING to go wrong, so when I responded about a few things that weren't done quite right, they responded immediately to come and correct those things until I was satisfied. That said, I will be contacting Jacob's Ladder again for all future home improvement projects.

We needed some siding repair, gutter replacement and a whole house paint refresh. JLC got…read moreeverything done in a fast, friendly and efficient way. Everyone was very professional and I was impressed by how quickly things got done. If we have future work, I'd definitely use them again.

I've had projects at my house done by the Handyman division and they are professional, prompt, and…read moreresourceful about repairs to an older home. For larger projects, Mason is amazing at helping you decide what you want and then coming up with unique designs that are beautiful and creative to make it happen. Honest, smart, talented guys! My latest project involved renovating an old fishing cabin, keeping the charm of the original structure while updating lighting and interior finishes ... on a budget, of course! Mason has all sorts of innovative ways to blend new products ( like low voltage cable lights) into traditional settings for the affordable Wow factor. Give him your ideas and step back and turn him loose! I'm thrilled! I've added a photo of the lighting in the dining area. A small space is a challenge!

A little over a year ago Mason and his crew began to transform the inside of my recently purchased…read more1960s rancher house. The cute little house was wonderful but needed a face lift and we decided to go ahead and totally gut it and give it a new life. And that Mason did. This little house is now my home and is a total gem between its characteristics and the land it now sits proudly on. The craftsmanship and attention to detail is outstanding. Mason's crew was dedicated and hardworking and always happy to answer questions at the job sight. Mason was also very easy and fun to work with to put our ideas together to make our visions come to life. If you are ever in need of someone who you can trust to help you make your house projects a reality Home Masons is the team I would turn to. I will definitely be returning to them for any future needs for this special little house!