I can't comment on the work, but I had a very poor customer service experience with this company. I…read morecontacted them, explained what I wanted done and scheduled an appointment. I found them on a search site, and saw that there was a reasonable service fee to come out for an estimate. I had to cancel the appointment due to other work being done at the house that took longer than expected. I called recently and rescheduled the appointment. Again I explained what I wanted done, and it seemed the guy understood what I was asking. I scheduled an appointment for today at noon. I asked the price of the service call, and he told me they did not charge a service call. Okay great...I was sure I saw a small service fee initially, but no fee works too. I just received a call this morning from a guy at XH asking what I wanted done. I was confused, because I assumed professionals took notes on these things. I explained again what I wanted, and after being told in the previous conversation that they needed to come out for an estimate, today he rattled off a price of $650 without seeing anything. I was shocked, because I had a couple other estimates for less than a third of the cost, but they were booked way out, and I wanted this done soon. So I mentioned this to the guy, and he said yes you should go with that, because that's what we charge just to come out. I said, "what is your charge for coming out...the $200 I was quoted by the other guys?" There is no $200 dollar service charge listed anywhere on their website, I was told there was no service charge when I scheduled the appointment, and no electrician is charging $200 for a service call. I don't know why this guy or this company decided they didn't want my business, but clearly that was the case. He correctly expected me to say no thanks when he quoted me a price of $650. I will assume I dodged a bullet on this one.

Called Xavier at 12:30p to look at some garage lights that weren't working. He was done by 2:30p,…read moreand everything was up and running. Very professional, definitely would call XH Electric again for other electrical issues.

We searched and had four electrical companies come in to give us an estimate. We were very happy…read morewith the owner Adam when he came out and we told him what we needed and how we wanted to run the electric and some upgrades that we needed. They did a complete overhaul on moving the panel box because it was a pacific panel box and had to be relocated to a new location. We were so happy with the results. You cannot beat the team that he has. We were impressed with Logan and Zoran. They were so professional, neat, explained everything, and I would highly highly recommend them for your electrical needs.

Very nice gentleman. Honest and helpful. Experienced electrician…read more Helped me with a tricky outdoor floodlight.

Jared arrived on time. he was very professional and friendly. we discussed the problem, he gave me…read morea quote on the work and he went right to work. he explained what he was doing as he went along. when he was done and the problem was fixed, he cleaned up after himself. It was a really good experience. Highly recommended.

Our technician - Jared L. - was requested back because of his superior work for me last year. He…read moreupdated our wiring for a new ceiling fan with a simple, expert solution. The job was finished perfectly in a few hours. I could not be more pleased.

I called Tri-County Electric when some contractors at my home found an electrical problem. They…read morewere very responsive. Returned my call promptly and came to my home quickly. This was very much appreciated since the issue was time sensitive. Nick came and handled everything I asked right away. He was professional, courteous, and knowledgeable. Billing/office staff was professional and efficient as well. I would definitely call them again!

From the owner: Tri County Electric Service, Inc. provides electrical services in a professional manner, committing…read moreto complete every project with the utmost care. Call us today for the best North East Ohio Electricians.

Went down in my Lakewood basement and smelled burning. I sniffed around like a bloodhound and…read morediscovered it was the cord from my dryer. Searched electricians and found Blue Star. Hank arrived promptly the next day and fixed the plug and outlet. Highly recommend! Price was right.

Had a burned out plug and outlet for my refrigerator. Electrician came out quickly and replaced…read moreboth the outlet and the plug. Friendly, knowledgeable and reasonably priced.

After a storm blew down my utility pole and wires, i made several calls to get it taken care of…read moreasap to avoid more damage if the pole completely fell over. Other companies seemed uninterested, but when I contacted Christian, he asked me a few questions and requested pictures. He stopped by on his way home from the hospital after his wife just gave birth to his child a couple hours after I spoke with him. Without asking for payment, Christian climbed on the roof of the house and disconnected the wires to make sure they were safe and then would have a very reasonable estimate ready for me that day. He started work almost immediately and worked around my schedule. He was always on time and professional, and the work was completed quickly and perfectly. Highly recommend.

Very responsive. Called early in the morning. Explained I was experiencing intermittent power…read more Christian came that afternoon and checked the home service and let me know it was an AEP problem. Will call him again when I have electrical related projects.

Dude never returned the phone call. Kind of not what I am…read morelooking for when my water won't shut off. But what the heck do I know.

Exceptional service and workmanship. Friendly and accommodating to the customer. Great experience…read morehaving Dave work for us for the full 1 hour.

This is the second time we've used Thompson. We used them at the last house and used them again…read morerecently. Both times they replaced the main box. This time however there was more work involved. Switches, extra outlets, etc. Their prices seem reasonable and they have excellent customer service. I would definitely use them again.

After another area electrician dropped the ball on some electrical work that was supposed to be…read moredone prior to our move-in, our lovely realtor swooped in to suggest we get a quote from Thompson Electric instead as a trusted area company. Thompson provided us a quote that seemed reasonable given the extent of work - primarily replacement of the electrical panel - and I was able to schedule a time with them for the job to be done. They must be in demand because it was about 3 weeks out! On the scheduled day, the electrician promptly arrived early in the morning and set-up shop in our garage to complete the work. He kept me updated about when the electric would be shut off, when it was back on, checked all of the rooms to be sure he could notate which switches went to which areas of the house, and then explained the new panel configuration when the job was done. He was out there working for most of the day and even put up some painted board around the panel to hide that the drywall out there had to be cut for the work to be done. I was expecting we'd have to patch that up ourselves and now it looks quite nice!

Fast response, friendly service, came over and fixed my washing machine the next day.read more

He is an outstanding, honest, and highly skilled professional technician…read more His expertise, attention to detail, and commitment to doing the job right are truly impressive. I highly recommend his services to everyone in Cleveland--if you need a reliable and knowledgeable technician, he's the one to call! You won't be disappointed. Thank you for your excellent work!"

Jason from Big Creek Electric did an excellent job replacing the main breaker in our breaker panel…read more We had lost power just after 6:00pm on a Friday night. The Illuminating Company sent a crew to verify power to the meter, but that was all. We then needed to find an electrician who would come out at that time to see if we could regain power. Jason agreed to come out and he ended up working over 1 1/2hours to restore our power. We were facing having to find a hotel that was pet friendly at the last minute if Jason could not restore the power. Jason saved the day for us!