Medina Lighting installation was quick and professional. The workers made sure everything was…read moreinstalled to our satisfaction before departing.

From shopping in the store to purchasing and setting up the installation, everything was great. The…read moregentleman that came and did the install of a large fan and a tiered light with high ceilings was spot on...and he didn't even need the instruction! He was great to work with...great company.

Mike came and gave me an estimate and set up the work for Wednesday at 8 am. Confirmed on Monday…read more Never showed up and when called to get an explanation he turned it around on me and my husband being unorganized in one breath and that things came up in the next breath. So unprofessional would completely understand if emergencies popped up but no call is completely unacceptable. Would have given a fat zero if that was an option.

Michael came over did a great job on the fuse box, quick efficient and great guy. Can't recommend…read morethe business enough.

They repair things that other shops don't. They are efficient and reasonable. The prices are also…read morereasonable since they do what is hard to find.

Rude Horrible customer service…read moreTold it would take about a week and a half After several attempts to talk to someone, calls were not returned, no one was at the store Almost a month to weld a harp and then it is not even straight I suggest going somewhere else

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.

Went in to talk about a seam repair on my counter with them. The salesperson said they could…read moreabsolutely do that for me and asked for me to send pictures and they would set up an appointment. Sent the pics that day and got a reply that someone would contact me to set up an appointment. One week later still nothing. Sent another email informing them that no one has contacted me. One week later no response on the last email or contact to set up an appointment. I will go with a company that actually wants business and will provide customer support. Dale

it's such a pleasure to reccomend Granite Works ..... they exceeded my expectations in every way…read more..... they made process very easy and .... above all else ... made me feel like family. ..... I know this is sappy and sentimental for a review.... but .... I stand by it. ....... Thank you Everybody ! ! ! : o )

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

Fast and friendly service. We called him first thing in the morning, and he gave us a reasonable…read moretime of when he would be there, and the price it would be for the labor and replacement parts we needed. This was no fuss, and he was very straight forward with us. He also gave us very clear instructions on how to fix our toilet in the future if we experience another issue down the road.

I called Joe after our sink drain clogged and I couldn't get it cleared with vinegar and baking…read moresoda. He came out and was very prompt and affordable in getting it fixed. He even found a wedding band in the p-trap from the previous owners of our house. Just because of how smooth and affordable Joe was, we talked about remodeling our bathroom and what ideas my fiance and I had for it. I'd definitely recommend Joe to any friends and family.