If I could give 0 stars I would. Not only did they mess up my car. But they did not fill up any of…read morethe fluids I paid for. The next week, my check engine light was coming on because the coolant wasn't filled. Then I had no windshield wiper fluid on the highway when we had a bunch of slushy snow. Not realizing I would have none since I just paid for all of this to be serviced. DO NOT GO HERE THEY DESERVE TO GO OUT OF BUSINESS.

The person at the counter was extremely rude. They did not get the majority of the work done on the…read morecar because they were too busy. When we tried asking for clarification on what work was done she interrupted and spoke over us several times. When we asked about a charge we didn't agree with she was very condescending in her explanation. Customer service definitely needs improvement.

My papa's truck had a popped tire just down the road from this place and when we got there, we had…read moreto wait a little bit. But when two mechanics came out, they switched it out quickly. I have no idea what my papa paid, but it seems like it was worth it by the look on his face.

Very helpful and worked fast, one of the workers Adera was especially kind and helpful, helped me…read moreget tires in my price range and within just a day, great staff, great work!

I wouldn't recommend buying anything from this location. In my experience, the staff had poor…read morecommunication, were disrespectful, and seemed more interested in charging extra fees than helping customers. I paid to have my truck towed to their lot, only to find out I had to pay for a second tow because they didn't have a vehicle capable of moving it into the service bay. On top of paying our deductible to use the extended warranty, we were then expected to pay again just to have the truck moved about 100 feet into the bay. I also would not recommend Josh as an adjuster. When I asked questions about the repair process, he told me he had already explained everything and wasn't going to explain it again. After that, he accused me of being the rude one. It was a frustrating and unprofessional experience. Overall, this was one of the worst customer service experiences I've had. I won't be purchasing another Chevrolet from the Anchorage dealership, and I wouldn't recommend it to others.

Warranty work needs to be by appointment. Having to leave your vehicle for over a week just to get…read moreit looked at is inconvenient. A call waiting list wouls be an improvement. Poorest customer services model ever.

wanted to update my review for Warren & Sons. this update should've been written a week following…read morethe first review. First, I want to say that my issue with my lights has now been properly handled and everything is working great. I truly appreciate that. Initially, I didn't have the best experience with one of the older staff members, as I felt dismissed when trying to explain my concerns. However, things completely turned around when I spoke with another associate at the front (a very kind and professional woman). When I asked if I could speak directly with a mechanic, she immediately went to get someone for me. She brought her husband, who I later learned is the son of the owner. From the moment he approached me, I could tell he genuinely cared. He listened, understood what I was trying to explain, and handled everything professionally and respectfully. He worked on my vehicle, fixed the issue, and took the time to explain what was going on. He also helped identify another concern with my horn and let me know we could schedule that repair. What really stood out is that after he worked on my vehicle, the issue completely stopped for a while, which shows he took the time to really look into it. Now that it's starting to come back with the change in season, I'll be returning to have it fully taken care of. Because of this experience, I've changed my rating. Warren & Sons deserves a 5 star review. One negative interaction shouldn't define a business, what matters is how they handle it, and they made it right. If you go here, I highly recommend asking for Rick (the owner's son) or speaking with the kind woman at the front desk, they truly care about their customers. Support local Alaskan businesses!

I've been doing to the same tire place for ten years. And today I decided to give someone else…read more(closer to my house) a try. What a horrible decision. Pros: When I called in the morning they were able to get me in same day for a tire changeover Cons: Everything else. When you arrive it's unclear where you go to drop your car off. I wasn't sure if I line up at one of the garages or park and go inside. The parking lot was completely filled. So I took the first option. I was quoted one hour, and said I was going to get picked up to grab lunch, they said no problem we will call when the car is done. 4 hours passed, I called to see if the car was done. Thankfully. When I got in my car to leave one of the tire sensors was flashing telling me I had a flat tire. Which obviously I didn't. I went back inside and asked for my sensor to be reset. The guy at the desk was extremely rude and told me if my sensor wasn't working then it wasn't working when I brought it in. I was kind in letting him no I brought my car in with no issues other than the studs needing to be changed out for the season. He had someone grab my keys and reset the sensor for me. I didn't go back inside just grabbed my car and left. I am 99.8% sure a pair of sunglasses I left in the center console were swiped. I wasn't 100% sure so I didn't say anything but I'm very confident in that. Lastly. The price. I've been paying $70-90 for tire changeovers. This was $120! To sum it up - I don't recommend this place and will never be coming back.

Never trust this shameless place. He did work that read unauthorized, overcharged me, then turned…read morearound and did terrible work. My car had a terrible squeal after they worked on it, and Bill knew about it and said it was good to go. He also said that the belt was in good condition and didn't need to be replaced, which, as you can see from the photo, it needed to be replaced. Absolutely vindictive and terrible work!!

BEWARE! Bill is an awesome manager/owner, however, he DOES not do the work but has his tech's doing…read morethe work. Small repairs are okay but I wouldn't trust any maintenance beyond simple oil change. Pay your workers more and hire professional workers with credible auto mechanic certification and not technicians who just have jiffy lube experience. Beware and tread carefully at this location. July/August 2022.

They are very pleasant to work with, super professional and very knowledgeable. Our ford had a…read moreclutch problem a previous shop said they fixed, we found out they did not! We found Apex and they were able to take care of us, Thankfully! We will be repeat customers.

The owner at Apex gave us personal & immediate attention when we needed work done-after we had…read moregotten it back from another shop who had it for far too long and overcharged us by an insane amount. Apex found that the other shop had not done the work they had charged us far, and Apex took the time to itemize for us what they could see was wrong with the other shop's bill. Now, on a second, unrelated call, they are getting my vehicle in within 24-hours of my call. They do quality work and actually care about their customers. I am so happy I found them!

Took my truck in for a basic maintenance inspection and the owner went above and beyond to make…read moresure I understood what needed to be done immediately as well as what could wait. I received excellent customer service and reasonable pricing throughout the entire process.

I was told by Sean that my engine was in bad shape and that I need to tale better care of my truck…read more I regularly spend 4-5 thousand a year in maintenance on my truck. He said I needed a new motor. I took my truck to DC 907 diesel and they repaired the problem for $1550.00. It drove like a dream to anchorage from the valley. To bad I can't find a trustworthy diesel mechanic in anchorage.