These guys are fast, fair, and friendly. They've fixed my ignition column, struts, and some minor…read morebody damage over the past few years, and I've never had any surprise charges or shabby work. On top of all that, they put out a vibe of being a small, happy, motor-oil stained family, complete with a lovely dog (named Halle Berry) that spends her days napping in the front office. They're my first recommendation every time.

Their service sucked. The girl in front lied to me. They didn't even look at or fix the things I…read moretold her about, the list I left them was completely ignored and they did nothing with the parts I brought them. Had the nerve to want to charge me if I didn't pick up truck same day and left a hose completely not connected to air filter. Would never recommend them especially to someone on a limited income!! If you're single, old, widowed, divorced, do not go to them cause that is who they are going after.

I took my car in to have it serviced and was told my radiator needed replaced, so I had them fix…read moreit, then picked it up the following day. A week later, I was sitting in a parking lot when I heard a "thunk," my car started smoking, and green fluid started gushing onto the ground. I had to have it towed back to the shop. So you're probably wondering "why the positive review?" After explaining the situation to Butch (the owner), he said he would look at it first thing in the morning. Then he said "did you have to pay for that tow? Because if this is our fault, we will reimburse you for it." Sure enough, it was, and the next morning he called me and explained what had gone wrong the first time they tried to fix the radiator. He explained that they had corrected the mistake, and that my car was ready to go. 3 things I liked: 1) He took ownership of the mistake made by his shop 2) He fixed the mistake (very quickly, and free of charge) 3) He reimbursed me for having my car towed. Butch is honest, honorable, and treats people well. I didn't have to argue, yell, beg, or even plead my case to have the error fixed. And even though I would've preferred to avoid all that drama, I now know that they do, in fact, stand behind their work, no matter what. After that experience, I'd recommend Superior to anybody.

Previously had a 4 wheel brake job done. Very happy with the service and staff. Today was…read morediagnostic to trace coolant leak. Had it pinpointed in minutes. New facility and equipment. Knowledgeable team members. Highly recommend.

I've been here several times for simple things like a tire changeover and more complicated things…read morelike an alignment fix that turned out to be a bent rim and bad brakes. The guys there also treated me with respect (As a young woman, not something I see a lot at mechanics) and explained everything they were doing and quoted me fair prices- and stuck to those prices. They always finished on time or earlier. My car is old and just about at the end of her life so I've been to a couple different places in Anchorage and the valley, and Eagle is by far my favorite.

I've taken a few vehicles in there when I couldn't get in my regular shop they were fast and…read morecheaper then many other places I've used Also helpful and polite to deal with when I sent my daughter to have something repaired

Top notch shop. These guys know what they are doing…read more On multiple occasions I've gotten good news there. Who gets good news at the mechanic? They're honest, skilled, friendly and also hot lol Their shop rates seem decent too.

I have taken several vehicles to these guys. Mike is honest and fair and will let you know all the…read moreoptions to make an informed decision. They really take the time to lay it all out and let you know what needs to be done now and what can wait. Their shop rate is less than most in town and they do great work. They are very responsive in person, via text, and over the phone. I love that they send me a detailed explanation of the estimate and I can review it all before approving repairs. Overall this is a great shop with a great philosophy.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

we are visiting Alaska from Colorado and needed to have our brake pads changed because a different…read moreshop told us they'd need to be changed soon. we are traveling in our 2013 Tundra with two large dogs so we were very nervous about being without our house on wheels for the night. we dropped the truck off at 1:30 and got called back at 3:30. Jeremy told us that wasn't the case and showed us how good the brake pads were still and explained where the noise we had heard was coming from. He said we didn't need the work done, so we decided to get the oil changed! He was so helpful, kind, and knowledgeable. We are so lucky to have stumbled on to this place. Honest and so friendly.

DO NOT GO HERE! THEY RUINED OUR CAR!…read more They purposefully went and destroyed our van along with messing with items in the car without permission (eg: our back hatch). Now the car is unable to work and will be $11,000 for a new engine or $500 to sell. This is unacceptable and atrocious work! Another issue that happened with them was my other car was brought in to fix my heat and they didn't fix the fuel pump, which led to all my gas leaking out. Under no circumstances should you go here. They will purposefully ruin your cars.

I can't say enough good things about Independent Auto Care. I broke down unexpectedly and ended up…read moreat their shop around 7:00 a.m., well before normal business hours. Even with my stressful situation, everyone was incredibly kind, understanding, and willing to help. They treated me with respect from the moment I arrived and made a bad day so much easier. It's clear they genuinely care about their customers, not just the repairs. Their professionalism, honesty, and willingness to go the extra mile really stood out. I would recommend Independent Auto Care to anyone looking for a trustworthy, friendly, and reliable mechanic. If I ever need automotive repairs again, they'll be my first call. Thank you for taking such great care of me!

If you have a Volvo, Tarn and his team at Independent Auto are going to become your good friends…read more Why? Because Volvos, while nice, are one of the most unreliable brands of car you can buy. They are consistently in the bottom quarter for reliability whether you're looking at JD Power or Consumer reports. If you're a Volvo owner that doesn't believe me, either A) you got lucky or B) you value anecdotes over data. Here is the 2022 Consumer Reports Auto Reliability Report rankings of major automotive brands: 1. Lexus 2. Mazda 3. Toyota 4. Infiniti 5. Buick 6. Honda 7. Subaru 8. Acura 9. Nissan 10. Mini 11. Hyundai 12. Chrysler 13. Porsche 14. Chevrolet 15. Audi 16. Cadillac 17. BMW 18. Ford 19. Kia 20. Volvo 21. Ram 22. GMC 23. Mercedes-Benz 24. Volkswagen (31) 25. Genesis (30) 26. Jeep (26) 27. Tesla (25) 28. Lincoln (18) https://www.usatoday.com/story/money/cars/2021/11/18/consumer-reports-most-reliable-cars-trucks-suvs/6385214001/ Knowing all of this, I somehow still bought one. Why? I was "subscribed" to a Volvo for 2 years and, fell in love. At the end of the subscription, all my payments counted towards the principle and...it just felt stupid to NOT buy it. Now, Volvo is steadily making its money back through maintenance and part costs. This is a 2019 car (XC40) and, already, the driver's side seat heater stopped working. Tarn and his team looked into it, ordered another heating coil and...it still wasn't working. They said I would have to go to the Volvo dealership. You could tell that he said this with sadness in his voice. I have an appointment at Volvo for October 17th, they are charging me $200+ just to DIAGNOSE the seat heater issue. My previous car, a 2006 Acura TL, had 170,000 miles on it over 11 years and never had an issue with any of its seat heaters. Tarn was able to help with my 60,000 mile brake job. The brakes were grinding and his team replaced them for an eye-watering $1,570. After doing lots of research...that seems to be the going rate, not a hideous mark-up. Insane. It took a while for Independent to get the parts. I left my car with them while I was in Fairbanks for work for a week and came back and...they still didn't have the parts. They were kind throughout the whole process and explained to me the issues. And, when they finally attempted the seat heater (that they ultimately couldn't fix, sadly.) they gave me a Volvo loaner car to use, and they didn't charge me to diagnose the issue...as the dealership already has committed to.

Awesome guys! They truly know their business. They fixed my broken spring on an old truck and…read morerecommended some other repairs to do later, that I didn't know I needed. They got me in and repaired everything within their time and cost estimate 100%. You can't ask for more from a busines. Mike and his team are top-notch.

These guys are incredible!!!! Check engine light flickering in my Silverado. Local dealer had my…read moretruck for 29 days and came back with a $7000 quote as well as $4200 of recommended repairs. Brought it to Alaska Spring and 1 work day and $150 later they explained that my southern truck (Atlanta, GA) doesnt like me using the remote start all the time and then babying it around town. I will sing these guys praises to anyone that needs repair work done!!!!