Joel's work is outstanding! When we moved to a new home, we needed several installations. He…read moreoffered us a complete package that included outdoor cameras, a doorbell, a garage door opener, an AC/heating system, and door/window sensors. Our initial meeting with Joel lasted around 45 minutes, and based on my research, we got a great deal. We appreciate your help.

I just moved into my new house and was in a bit of a pinch. I couldn't get anyone to come out on…read moreshort notice (the company I had contracted to do the full setup and install kinda bailed on me and were extremely difficult to work with) when I sent an email to Joel he was able to come out next day, and advise me on a full security system that would provide me the exact amount of security I needed. He was very clear not to over sell to me (even though I ended up going a bit overboard in the end on my own accord because I wanted to lol) but Joel was very clear that some of my stuff I didn't really need. Which is a nice change from someone trying to squeeze every penny out of you. If you need someone to trust give Joel a call!

I gave them a good rating when they did the install. That was fine. Service after the install has…read morebeen bad. My system doesn't work anymore after just 5 years and they will not return any of the 3 emails I have sent them.

ATM, I can't recommend this company. They are not available when you need them. We've had to ask…read morefor multiple things to be fixed and had to badger them to do it. I've asked for call back on Facebook, their own email contact system...and received no follow-up. I also called this morning and finally spoke to someone who said they would get a tech to call me back....we are now at the end of the day with no word back. Poor customer service.

Great customer service and technologically savvy. Had an issue with our alarm and Holder sent out…read morea technician the next day. A quick diagnosis, parts ordered and shortly after they arrived, we were up and running. Highly recommend.

After much searching we were relieved to find a team that understands how to integrate our…read morestand-alone security system with text messages, etc., for a very reasonable monthly monitoring price! They are professional, friendly, quick to respond, and possess technical expertise. Highly recommend!

I've been with this company for 10 years and I'm not sure why. I've had problems since day one…read more This company has charged me for services I never agreed to but because it was snuck somewhere into my contract they claim I have no recourse. Any time I've come into a situation where I've had to move they are not understanding and force me to continue to pay even though I cannot install a new system for some time. Recently I just contacted them because I was moving again but this time into a rental, where I cannot install a system, and they are trying to charge me an extra full month because I didn't give them a full 30 day notice. They are simply the most obtuse and inflexible company when it comes to working with their customer. ***Here's a tip, never ever go on auto pay with Safe Systems. Make them bill you monthly and never give them a credit card. There is a loophole in their contract. If you give them a credit card number then they have you locked in for a service contract that auto renews your service agreement. If you pay by check, once your service agreement is up you will then go on month-to-month. However, as I just learned, you have to give them 30 days notice to end service otherwise they will try to charge you for an extra month whether you use it or not.

Made an appointment to receive a quote about replacing an existing service and they were a NO…read moreSHOW!!! Not even a phone call,nothing, I had to call and no one knows what went on. Very unprofessional.

Warning!!!! Do not go through Terracom systems. The worst customer service ever. Cory Wills,…read moreOperations Manager is terrible. They say they will return your calls but they don't. I called over a two month period of time to get the master code, in which they never provided me with when it was set up. They kept saying we could do it over the phone but couldn't get anyone to call me. They said they would send a tech out and never did and then again, no return calls. Finally, after 2 months, they said they were sending someone out. I asked if there would be a charge and they said no. A tech came out because they couldn't give me the code over the phone. The tech called another employee, got it immediately. I then fixed the system myself and was charged $190.00. $190.00 for a code they couldn't give me over the phone. The tech was at my house for 20 minutes but Cory Wills said he was there for 1 1/2 hours - a HUGE lie. When I spoke with Cory Wills, he felt that was a fair charge - $190.00. They could have provided this to me on the phone or when they installed the service. Don't go with this company for anything!!!!! They scam people and the customer service is terrible. The employees that come out for install are nice but the staff behind the phones and at their desk have no customer service etiquette. Terrible business and really awful people. Scam artists!

After receiving quote, they never returned my call to discuss. To bad, I really liked the sales…read moreperson Sean. Went with another A/V company.

Mike is such an honest businessperson and overall nice guy. When he came to do an install, we…read moreunboxed the TV which ended being broken during shipment. He was able to reschedule with us immediately upon receiving the new TV to come back to finish the job. I wouldn't have anyone else do a TV install in the area! He will also do weekends which is helpful for us working people.

Mike was great to work. We needed cable re-routed for my remote job and he worked solutions to…read moremake it happen. He did troubleshoot my slow connection and determined a kink in the cable and replaced. It now runs like a dream! I do not freely give great reviews unless earned and MB earned 5 stars. We are hiring MB again to mount a TV. Great guy! Hire Mike!

The workers of Isotec have poor judgement…read more My husband works at a nearby office and is issued a company car. Our apartment complex only allows us to park two cars at a time so we had full permission from his company to leave one car at the office for extended periods of time, day and night. Our car was parked directly in front of my husbands office and the car was not obstructing anyone or any object. Also, all tags and registration were valid. We went to pick up the car for a drive and found that it was not there. The Isotec project manager, Tim, decided to have our car towed. Why did Tim decide this when the car was of no obstruction and with no laws broken? Poor judgement. We have now incurred towing fees of about $1,200.00 (which does not account to the damage caused by the tow) due to the negligence of Isotec employees. I would not trust this "security" company to protect a grain of rice.

We are so happy we found Guardianship Security when we were considering security for Aurora Pride…read more They are highly knowledgeable and impeccably skilled and personable, and really helped us prepare for all possible security issues. Thanks to them we had a successful and safe event. Our community is often targeted and it was amazing to feel safe and secure and enjoy our big event!

I contacted Guardianship Security regarding a suspicious car stopping each evening between 2 and…read more2:30 AM, pointing their cell at my house, and then leaving within a minute. Michelle and Matthew came to my house to discuss the problem. They searched for some kind of recording device, and at the same time, they provided me some other security measures I could take. They were helpful and professional. I hired them to watch my house for 2 hours for the next 4 mornings. They solved my problem on the very first morning. What a relief! I am so fortunate to have found Guardianship Security. They have a wealth of experience and knowledge and were a pleasure to work with during this very scary time.