Worst experience I've had in a musical instrument store in 40 years!
Like a previous reviewer stated, I'd recommend Guitar Center over this place now with the current owner, and that is really saying something.
It is with a heavy heart that I feel compelled to write this negative review of the Denver Folklore Center. I was visiting another local music shop in the area with a friend of mine this past weekend when he proposed that we stop by and check out the DFC and since I needed a set of acoustic strings for a student of mine anyway I figured it would be perfect. I hadn't been there in a few months and always enjoyed the selection of acoustic instruments. Upon entering my friend was talking with the guy behind the counter about dropping off one of his Cordoba GK Pro Negras to have it checked out for a "buzz" that has recently arisen in the electronics. I had noticed a Kremona that had a unique sound hole and looked really nice so I picked it up and was looking it over when the guy behind the counter said "you are welcome to play anything in the shop, we just ask that you sit down when playing". I agreed and complied. My friend saw another Kremona that he wanted to check out so he played that one for a minute or two, then moved on to the one I had been looking at. He then noticed a resonator and sat down with that instrument for a few minutes, all the while strumming gently and with full respect of the instrument. What was unknown to me at the time was that he was falling in love with the Resonator and had made the decision to sell his Taylor214CE that he rarely plays and come back to purchase the Resonator. We checked out a couple of other instruments, remarking on the ziricote wood used on one of the ukuleles as that is the same exotic wood that I have on the back and sides of my Cordoba 55FCE, which I actually bought from him last year. At this point I was ready to grab the strings I needed and head out. On the way towards the counter I noticed a Taylor small scale acoustic bass. I pointed it out to my friend as he had an Ibanez acoustic bass and neither of us had ever seen a Taylor acoustic bass. He decided to pick that instrument up and sat down to play a few notes on it when Saul, the co-owner of the shop, comes out and says quite rudely "If you are not actively looking for an instrument we ask that you don't play our instruments". I said "Even if he (my friend) has purchased a $2,000.00 Cordoba from this very store?" His response was that he "just had to protect the instruments". He then stood there, arms crossed, glaring at my friend and I making the situation extremely uncomfortable. I was already in the process of purchasing the strings, so I completed the purchase and we left. After leaving I told my friend that I wasn't comfortable with supporting the store with the purchase and thought I should return the strings. He just wanted to avoid more confrontation with Saul and said "we'll just never support them in the future". I agreed and we parted ways for the day. But I couldn't stand the thought of actually giving this place my support as the co-owner was actively treating my friend so poorly. So after my friend left I went back in to return the strings. I informed Saul that I thought he a[had been extremely rude to my friend. His response was something along the lines of I'm sorry you feel that way, but your friend was playing "every line" in the store. I replied that was because he's a multi-instrumentalist and actually plays every one of those instruments and in fact has one version or another of each of those in his home studio. He said "well that's just our policy". To which I pointed out that that "policy" wasn't posted anywhere in the store and that the employee behind the counter had invited us to play any instrument in the store as long as we sat down while playing. The employee was now evidently on break and Saul refused to ask him if this was true or not. I told Saul that it's obvious that my friend was playing each instrument gingerly and with respect, not even as much as using a pick on any of the instruments and that neither of us had belt buckles on that would cause any kind of "buckle rash" on the back of an instrument. I also mentioned that I have over two dozen students a week and that I actively refer students to his store for any acoustic instrument needs and that I would never do that again. That between my friend and myself we've spent upwards of $3,000 to $4,000 in that store. Won't step a foot in this store again, nor refer students their way. read more