I had every intention on posting this review last night but I wanted to take more time to draft the…read morebest review possible. There are some amazing reviews on here and I can honestly say, 5 's is NOT enough for Suwanee Orthodontics. My family and I LOVE everything about this place. Dr. Kim is extremely attentive, very personable, and I'm certain he's the best at what he does. That being said, I would be remiss if I didn't mention his AMAZING staff. My family loves his staff. Everyone is so friendly and Ashley is the very BESTTTTTT at what she does. My family and I have been coming here for some time now and if I'm being completely honest, she's the reason we booked our first appointment when we did and why we look forward to every single office visit. So, if you aren't happy with your current smile, I urge you to contact Suwanee Orthodontics for a consultation. You won't find a better Orthodontist than Dr. Kim. Dr. Kim, Ashley, Taleisha, Erica, Ms. Beverly, and staff are TOP notch. We love this place and I pray he does everything in his power to keep Ashley, Taleisha, Erica, and Ms. Beverly in this office.....they are the BEST part about Suwanee Orthodontics.

Dr. Kim and his staff was phenomenal. I had a wire poking my jaw and with an already busy schedule…read moreon a Saturday without an appointment allowed for me to come in and be seen so that I wouldn't continue to experience discomfort. The staff makes you feel comfortable and at Ease. I'm thankful that caring, available orthodontist still exist.

I had an excellent experience with Whitney Orthodontics! I found this group through a google search…read moreand the reviews were spot on. I had braces as a child and was due for a new retainer. I contacted Whitney Orthodontics and although I had to wait a couple of months for my first appointment (due to the holidays), it was 100% worth the wait. The staff was incredibly friendly, organized and efficient. I was provided cost estimates upfront which were accurate and a huge help to be able to plan financially. They were able to take imaging of my teeth and send the images to a lab to have my retainers made. Two weeks later, I was back in the office to receive them, along with a mold of my teeth to keep should I need retainers made again. I also inquired about Invisalign during my follow up visit to fix one tooth that is beginning to rotate. Within 2 hours, the team had a treatment plan and cost estimate put together for me to review and decide if I'd like to move forward. Excellent service. Highly recommend!

Loved my experience with Whitney Ortho. I went in September for an assessment for Invisalign. By…read moreMarch I was totally done! Yay! I love the outcome. The docs and staff there are super nice and personable.

Dr. SALYER is kind and attentive to his patients. Unfortunately, his staff is very unkind. I have…read morehad a very horrible day because of them today. My son who has a disability does not always follow the instructions. I explained this to them but they still were going to charge me twice the contractual price because they were unhappy with him. I am seriously considering changing orthodontists but it may be too late! They did finally drop the charges but I feel this was totally uncalled for. Also my younger son who was referred to the orthodontist to help him break a finger sucking habit still sucks his fingers after his braces have been out. Now they will place a device to break the habit for an additional cost. I have already paid thousands for the braces and now finally they will treat what initially took me there for an extra cost.

Today I had an emergency situation and needed immediate attention. I called the office but they had…read moreclosed. The voicemail instructed me to send a text if there was an emergency. Guess what? The text went directly to Dr. Salyer who immediately had someone on his team to call me. The young lady called and was super kind and supportive. They allowed me to come in after they had already closed and took excellent care of me. I'm forever grateful. This is sincere service we rarely see these days. They will forever be the standard for me on service to their patients. I give them 6 stars!!

Un. Believable. This office is just impeccable. In 2 years, always prompt with timing. Never once…read moreeven a minute late or behind on my appointments. They send appointment reminder/confirmation texts and will call if you don't confirm. Phone manner is professional, sweet and polite. Never fail to smile and greet clients. Consistent from first to the very last day. I lost my bracelet a couple of weeks ago and Ruth went above and beyond to find it, insistently helpful. So genuine and kind. That's not easy to come by these days. I was thinking back of when I first came to this office and how Dr Nguyen pointed out how much my front teeth protruded. I've always known of course but never heard it said out loud by someone else. It was one of those things that I was self conscience about growing up. My teeth. My insecure smile. And not too long ago, he showed me some photos that were taken before he started my treatment and I must say... I definitely have more confidence when I smile and he gave that to me. Dr Nguyen, you are in a profession that changes lives. You're here and you make a difference in the world. I appreciate you, so much. Thank you and your team. You guys are really something special.

Dr Nguyen is an incredible orthodontist! He does not do anything but his best work with your smile…read more You are in great hands when you start treatment with him. I had a very complicated case and Dr Nguyen was able to transform my smile into one that I'm proud of. His team is also some of the most friendly crews you'll ever meet! I can speak from experience, before seeing Dr Nguyen I was at a different office that did everything but correct my smile. This office was horrible, thank god Dr Nguyen took over my case. Not only is Dr Nguyen a great orthodontist, his wife Dr Vo is just as fantastic! Dr Vo is the dentist at this office and you can not go wrong trusting her as well. I've never felt so comfortable and happy with this office. Please do not even hesitate to make an appointment here. You will not regret it! Thank you Dr Nguyen and Dr Vo!!!!!

Having completed Invisalign treatment a few years ago in Sarasota, I was searching for a qualified…read moreorthodontist near our new home as I needed a replacement retainers due to a new crown. As Dr. Susan Podray - Donovan is recognized by Invisalign for her high volume, her education, plus the office retainer scanning services, and front office knowledge helped me make the decision to come here. Very happy with my decision and would highly recommend the practice !

I would give this place 0 stars if I could. Myself and my two daughters received services here; my…read moreoldest now has a major jaw issue where it dislocates, my middle kiddos teeth now DONT touch, and my teeth on one side now sag so badly that I look like a stroke victim. I cancelled our contracts (or tried to!) but they're billing me for the remaining portion of my treatment, which includes removing braces (they didn't) and retainers (which I didn't receive) When I addressed the office, which was numerous times over a 3 month span, they refused to release me from their office (illegal btw) When they finally agreed, they billed insurance for services not rendered (fraud!) and charged me for the difference. She then got so worked up when I questioned the accounting errors, Keisha (good Lord find a new job NOT in customer service) called me nasty, UGLY, and then hung up on me. When I called back, they refused to speak with me, yet they won't release me from their office. So I'm a client without access to care? Makes zero sense. Go somewhere else. Pay the extra money. This place is an actual joke. Head on over to google reviews and you'll see how many other people also hate this "orthodontist", or so they call themselves. I've found a new ortho who is FANTASTIC, cleaner office, better staff, and actually is correcting the smile that Serenity messed up. Not sure how this place is still in business. Run away, don't walk!

Extremely hard to reach the location and they have never returned any of my calls. They rescheduled…read moreALL December 4th appointments to December 11th...I never received a call or notice about that. I found out after I drove the 40 minutes to get there on the 4th to find them closed. I called the one number they have (a central number for all offices, no direct line to a specific office) and the McDonough office answered and told me i had been rescheduled for the 11th. I left a message with her to have them call me...as of today, Jan 6th no one has still not called for any of my call and voicemails i have left since then. On December 15 i did receive a letter from them in the mail letting me know i missed my appointment on December 11th. I called that day to let them know i had appointments that day and i never received a reschedule notice...no answer, left vm no reply..I wish i had have went to a regular old school orthodontist....they hey been a nightmare with trying to talk to someone from the office and trying to schedule appointments etc. Today 1/7/2022 I receive another letter stating that "after my insurance payment i still owe $500" etc. I have been paying out of pocket for the entire year ive been with them.

I am writing to express my serious concern regarding my son's recent orthodontic appointment. The…read morefirst wire placed on my son's teeth was incorrect, as confirmed by the orthodontist, and the hygienist had to remove it and put on a new wire. He was seated in the treatment chair for over an hour, and when we inquired about the extended duration, we were informed that his saliva was interfering with the procedure. Unfortunately, just one day after the appointment, the arch-wire has begun dislodging from the brackets in several areas due to what appears to be improper installation. My son has reported that the braces feel insecure and shift during eating, which is both uncomfortable and concerning. Additionally, it is unacceptable that your practice is utilizing temporary staff to perform orthodontic work -- a highly specialized field -- when they clearly lack the proper training and expertise to do so competently. Orthodontic procedures require skilled, qualified professionals, and entrusting this work to under-trained temporary personnel puts patients at risk. The overall quality of the work performed was far below the standard of care we expect from a professional orthodontic practice. The brackets and wiring were not applied correctly, and the result reflects a lack of competence and oversight. We would like this matter addressed and corrected immediately.

Bait-and-switch on insurance, unclear "predatory" pricing, and my X-rays went missing in the…read moreprocess. I called to schedule an appointment and specifically asked about insurance. Two different staff members, on two separate calls, confirmed they accept Medicaid. I traveled an hour to get there, only to be told at check-in that they don't actually accept Medicaid, and that I'd instead be charged à la carte based on a clinical assessment they hadn't mentioned once. I went ahead with a 45-minute consultation. A hygienist rattled off a series of dollar figures verbally -- no itemized breakdown, no written estimate, nothing I could actually match to a treatment plan. It felt like the kind of pricing model that's designed to be confusing, especially for anyone in pain who might feel stuck accepting whatever number they're given on the spot. No treatment was performed. I was told my X-rays would be sent to another dentist so I could get care elsewhere. Instead, they were submitted to CareSource -- even though no treatment happened here and I have no coverage relationship with CareSource through this office. Every other dentist I've since contacted says the X-rays they received are unusable. I've filed complaints with the Georgia Board of Dentistry and reported this to the district attorney's office. If you're on Medicaid, call and get insurance acceptance confirmed in writing before you go -- verbal confirmation clearly isn't reliable here.

Came here for a filling. Dr. Tromp was great!! No pain, very professional. I enjoyed getting to…read morewatch a movie while having it done. All of the staff was very kind! Will be coming here for all of my future dental needs!

Best Dentist and staff ever! I love Dr. Jones! All 6 of my children have loved going to the dentist…read moreand now my grandchildren love going! The entire practice is amazing. I love that my husband and I can go to Dr. Jones as well! sincerely, The Froebel Family

Inexperienced staff didn't put the brackets in correctly had to do more appointments would not…read morerecommend go somewhere else. This place is so sh*t.

Any orthodontic brace care will be expensive but the staff make it seem okay. My treatments have…read morebeen very thorough and everyone has beautiful smiles so it's very encouraging when I go. The technicians are all very knowledgeable and nice! They tend to remember your face even when you haven't gone for a few months. I'm on Invisalign's and any kind of teeth care is traumatic for me. Thanks to the staff I don't feel as traumatized. It honestly could be much worse. The orthodontist Dr G. Is very kind and he has a warm demeanor. I'm not looking forward to getting my teeth tabs removed but I'm sure with the technicians help I'll get through it. Also on birthday months they give you a gift and they have a point system where you can receive gifts or play games to earn real life prizes. They will give you extra things like teeth wax if you ask. Also there are complimentary cookies and water at the front which is an added bonus! Right now they have a how many candy in a jar guessing game! Definitely give this place a try!

My older son (now 12) and I (now 38) have been a patient of Dr. Im for over 22 months. I…read morepreviously had an underbite that kept on getting worse as I aged and my son had an extreme overbite. The treatment and care that Dr. Im and the entire staff showed us was and is well above extraordinary. With it being our first time having braces, they have made the experience as comfortable as possible. Everyone at Im Orthodontics are very kind and caring with their patients and made the entire process/experience so easy. I have recently had my braces taken off and I couldn't be happier with the results. I'm so glad that I chose them to do this. I will definitely be taking my youngest son when the time comes. I highly recommend Im Orthodontics to anyone.

Would highly recommend! From Dr. Im to the entire staff was very pleasant and warm, we felt like…read morereally taken CARE of. The office is beautifully designed and decorated, CLEAN! I will definitely be taking the rest of the family here!