Extremely hard to reach the location and they have never returned any of my calls. They rescheduled ALL December 4th appointments to December 11th...I never received a call or notice about that. I found out after I drove the 40 minutes to get there on the 4th to find them closed. I called the one number they have (a central number for all offices, no direct line to a specific office) and the McDonough office answered and told me i had been rescheduled for the 11th. I left a message with her to have them call me...as of today, Jan 6th no one has still not called for any of my call and voicemails i have left since then. On December 15 i did receive a letter from them in the mail letting me know i missed my appointment on December 11th. I called that day to let them know i had appointments that day and i never received a reschedule notice...no answer, left vm no reply..I wish i had have went to a regular old school orthodontist....they hey been a nightmare with trying to talk to someone from the office and trying to schedule appointments etc.
Today 1/7/2022 I receive another letter stating that "after my insurance payment i still owe $500" etc. I have been paying out of pocket for the entire year ive been with them. read more