I had every intention on posting this review last night but I wanted to take more time to draft the…read morebest review possible. There are some amazing reviews on here and I can honestly say, 5 's is NOT enough for Suwanee Orthodontics. My family and I LOVE everything about this place. Dr. Kim is extremely attentive, very personable, and I'm certain he's the best at what he does. That being said, I would be remiss if I didn't mention his AMAZING staff. My family loves his staff. Everyone is so friendly and Ashley is the very BESTTTTTT at what she does. My family and I have been coming here for some time now and if I'm being completely honest, she's the reason we booked our first appointment when we did and why we look forward to every single office visit. So, if you aren't happy with your current smile, I urge you to contact Suwanee Orthodontics for a consultation. You won't find a better Orthodontist than Dr. Kim. Dr. Kim, Ashley, Taleisha, Erica, Ms. Beverly, and staff are TOP notch. We love this place and I pray he does everything in his power to keep Ashley, Taleisha, Erica, and Ms. Beverly in this office.....they are the BEST part about Suwanee Orthodontics.

Dr. Kim and his staff was phenomenal. I had a wire poking my jaw and with an already busy schedule…read moreon a Saturday without an appointment allowed for me to come in and be seen so that I wouldn't continue to experience discomfort. The staff makes you feel comfortable and at Ease. I'm thankful that caring, available orthodontist still exist.

Dr Dempsey treated my son for a jaw issue with Invisalign. She had a clear plan that she…read morecommunicated well. His treatment was successful (my son was diligent in wearing his trays) and quicker than expected. Although the hours were not conducive to an adult's schedule (my son was a college student who worked full time) he eventually got it taken care of. We would recommend this orthodontist who is also personally nice.

I'm from out of town on a travel nurse assignment in the area. My permanent retainer broke, and I…read moreneeded a quick fix as I am unable to travel home at the moment. They got me in the same day, and the staff was so friendly. Thank you all!

I would give this place 0 stars if I could. Myself and my two daughters received services here; my…read moreoldest now has a major jaw issue where it dislocates, my middle kiddos teeth now DONT touch, and my teeth on one side now sag so badly that I look like a stroke victim. I cancelled our contracts (or tried to!) but they're billing me for the remaining portion of my treatment, which includes removing braces (they didn't) and retainers (which I didn't receive) When I addressed the office, which was numerous times over a 3 month span, they refused to release me from their office (illegal btw) When they finally agreed, they billed insurance for services not rendered (fraud!) and charged me for the difference. She then got so worked up when I questioned the accounting errors, Keisha (good Lord find a new job NOT in customer service) called me nasty, UGLY, and then hung up on me. When I called back, they refused to speak with me, yet they won't release me from their office. So I'm a client without access to care? Makes zero sense. Go somewhere else. Pay the extra money. This place is an actual joke. Head on over to google reviews and you'll see how many other people also hate this "orthodontist", or so they call themselves. I've found a new ortho who is FANTASTIC, cleaner office, better staff, and actually is correcting the smile that Serenity messed up. Not sure how this place is still in business. Run away, don't walk!

"I have the best bedside manner in the world," or so Dr. Podray proclaimed in an angry huff when I…read moreattempted to share concerns about ongoing communication issues surrounding my daughter's treatment. Having lived overseas and received medical and dental care across the US and Asia, I was more amused than appalled at her exceedingly arrogant remark. Can you imagine believing you were *the best* in the entire world at anything? Whoever would want that level of infallibility and responsibility?! Despite the twisted humor of that moment, it was a sure sign we needed to end treatment as quickly as possible as it supported our growing concerns about the treatment our daughter was receiving at Serenity Orthodontics. Our daughter's braces were removed at her following appointment six weeks later. She received a poorly made retainer which did not fit in the office on the very day it was made. Rather than address the issue of poor fit, glue was placed inside to make the retainer somewhat fit on her bottom teeth and an excuse was offered about how her teeth must have shifted significantly during the three hours in between the time the impression was taken and the time the retainer was picked up, or else our daughter may have moved while the impression was being taken. All my husband and I could do was laugh. Such an ending was par for the course and precisely the unprofessional and incompetent service we had come to expect at every appointment this year. Knowing our concerns about the poorly fitting retainer would likely fall on hostile, can-do-no-wrong ears should we raise the issue to Dr. Podray, we have opted to seek a second opinion and have a proper retainer made elsewhere to avoid dealing with Serenity Orthodontics any longer. Paying out of pocket for a properly fitting retainer is a small price to pay to know the task will be handled by well-experienced hands. We highly encourage other families to look at several different orthodontists before making a decision as to which practice to use, and not to hesitate to switch orthodontists immediately if something seems wrong during the course of treatment. Doing so may help you avoid many issues we ran into during our daughter's orthodontics journey.

My husband had an AMAZING experience!!…read more See his comments below: Short answer: On a scale 1 to 10 the finished product was a 14! Dr. Murray is the BEST dentist I've ever seen! Long answer: In any legitimate trade there are 3 levels of performance - professionals, experts, and masters. Dr. Murray is definitely a master at her craft and the best dentist I've encountered in 30 years and 7 states. Let's put it this way, when it comes to cosmetic dentistry, I would fly across the country to have her do the work because... 1. It's your face. 2. It needs to be the best the first time, so I'd rather be inconvenienced one time then going back to mend a professional's work. The tooth is the front left incisor so it's front and center every time you talk. I chipped it when I was 20 and the work was very good, however by the time I was 45 I chipped it again and I went through two other dentists who are professionals but they just couldn't get Humpty Dumpty back together. It kept chipping and the frustration kept growing until Dr. Murray stepped in. The fit-and-finish is perfect, you can't tell AT ALL, and the best part is she made it twice as thick and virtually bulletproof. I'm extremely confident to bite down and I can't say enough. In your mind you have the job you want done but you know it probably won't happen because you shoot extra high....and she hit that summit and surpassed it! The reason I labor the long answer is because that's what I like to read when I'm researching. Telling me that somebody did a "super job" isn't enough. And excellence should always get the notoriety it deserves.

Bonnie was sensational at cleaning my teeth, and very gentle. Dr. Jorgensen was very helpful in…read moreexplaining some teeth straightening options to me as well. Overall, great service!

Inexperienced staff didn't put the brackets in correctly had to do more appointments would not…read morerecommend go somewhere else. This place is so sh*t.

Any orthodontic brace care will be expensive but the staff make it seem okay. My treatments have…read morebeen very thorough and everyone has beautiful smiles so it's very encouraging when I go. The technicians are all very knowledgeable and nice! They tend to remember your face even when you haven't gone for a few months. I'm on Invisalign's and any kind of teeth care is traumatic for me. Thanks to the staff I don't feel as traumatized. It honestly could be much worse. The orthodontist Dr G. Is very kind and he has a warm demeanor. I'm not looking forward to getting my teeth tabs removed but I'm sure with the technicians help I'll get through it. Also on birthday months they give you a gift and they have a point system where you can receive gifts or play games to earn real life prizes. They will give you extra things like teeth wax if you ask. Also there are complimentary cookies and water at the front which is an added bonus! Right now they have a how many candy in a jar guessing game! Definitely give this place a try!

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

Hi! Koch ortho has been my favorite dental experience as an adult. I've been for braces for about…read more16 months and every visit is pleasant! I was able to get braces right before my wedding and they made sure that it looked great on my special day! My teeth don't hurt from the movements and they make sure that you're comfortable each time! I would recommend the office to anyone looking for orthodontic care! Oh, as a 31 year old woman with braces, I love that they offer the clear brackets! That was the best part!

I was referred to Causey Orthodontics by my dentist for my daughter. I called and made an…read moreappointment and was informed there was a $40 initial consultation fee. I found an equally as reputable Orthodontist in the area that doesn't charge a consultation fee.

So far, so great! Friendly staff in a beautiful facility. We'll be spending a lot of time here over…read morethe next many years on our journey to straight smiles and beautiful bites. I'm happy with our new ortho home.

Un. Believable. This office is just impeccable. In 2 years, always prompt with timing. Never once…read moreeven a minute late or behind on my appointments. They send appointment reminder/confirmation texts and will call if you don't confirm. Phone manner is professional, sweet and polite. Never fail to smile and greet clients. Consistent from first to the very last day. I lost my bracelet a couple of weeks ago and Ruth went above and beyond to find it, insistently helpful. So genuine and kind. That's not easy to come by these days. I was thinking back of when I first came to this office and how Dr Nguyen pointed out how much my front teeth protruded. I've always known of course but never heard it said out loud by someone else. It was one of those things that I was self conscience about growing up. My teeth. My insecure smile. And not too long ago, he showed me some photos that were taken before he started my treatment and I must say... I definitely have more confidence when I smile and he gave that to me. Dr Nguyen, you are in a profession that changes lives. You're here and you make a difference in the world. I appreciate you, so much. Thank you and your team. You guys are really something special.

Dr Nguyen is an incredible orthodontist! He does not do anything but his best work with your smile…read more You are in great hands when you start treatment with him. I had a very complicated case and Dr Nguyen was able to transform my smile into one that I'm proud of. His team is also some of the most friendly crews you'll ever meet! I can speak from experience, before seeing Dr Nguyen I was at a different office that did everything but correct my smile. This office was horrible, thank god Dr Nguyen took over my case. Not only is Dr Nguyen a great orthodontist, his wife Dr Vo is just as fantastic! Dr Vo is the dentist at this office and you can not go wrong trusting her as well. I've never felt so comfortable and happy with this office. Please do not even hesitate to make an appointment here. You will not regret it! Thank you Dr Nguyen and Dr Vo!!!!!

Dr. Couch is wonderful and so is the front desk staff. However, his cleaning and back office staff…read morenot so much especially the one with 80's blonde hair. She talks about other clients horribly while other clients are getting their teeth worked on. They talk about how awful the kid's teeth are after they leave the office. How do I know this because my child tells me each time we leave. The one with bleach hair from the 80's is the worse and makes the moms feel horrible as well. Dr. Couch, you are great please take care of this... it is sad to hear about all of your clients within the hour appointment. Very Unprofessional.

We love Couch Orthodontics ! Extremely relaxed atmosphere with knowledgeable, friendly, fun,…read moreprofessional staff !!!