After being referred by a few of my clients in my field of work, I decided that I was going to schedule a new patient appointment with Berkeley Lake Dental and sadly for me, it was a big mistake. First let me give a disclaimer that this review is not intended to bash or put this down this office because it may be a great experience for you, unfortunately it was not for me and I am going to share that. The office was very nice and clean, a bit small but comfortable still and everyone "seemed" to be nice. After the usual new patient paperwork and video, a short wait and I was back there with the dental hygienist whom was AMAZING by the way, definitely going to give credit where it is due, she had an aura about her that put you at ease and she was gentle, no one likes going to the dentist so she made it a pleasant experience, and also was kind with her criticism and exam results, seemed to be concerning and genuine. Thumbs up to her, keep doing a great job, not sure of her name, but she was Asian I believe. The dentist himself came in after to go over my treatment plan, not sure if he was having a bad day or not, but he seemed very nonchalant, and to be honest he had no character, very short with his words and bland, but hey we are not here to be friends so I have nothing good or bad to really say about him. I will say it was not the most pleasant experience. After speaking to him, nothing was done the first day which seemed strange but I guess they do things their own way, I was on my way to the exit receptionist where I was handed a bill and a treatment plan, she really didn't seem to know what she was talking about with reviewing it besides the deposit I would have to put down upon scheduling, lol I am a paying customer so that's fine but it seemed as if that was the only important part, so before I let my frustration get the best of me I thanked her and left. By the way their system was down so they couldn't schedule me immediately, I was promised a phone call I never received. I WAS THE ONE THAT HAD TO CALL THEM back and ask for an appointment, lol strange. After being told that they are taking walk in patients, which I felt like I could have received a call about that, I was assured that the next day I would receive a call because the system
Would be up and I could be scheduled, if not the next day, definitely the following Tuesday after the holiday weekend. I stressed my time friendly situation seeing that I am leaving the country soon for a little while. Tuesday comes around, no call, no nothing, understood. I wait until Thursday to find a new dentist and after that office instructed me to call Berkeley and have them send over my treatment plan if they are willing, the receptionist said that I have a copy which I could bring to them, pretty much saying no that she was not going to that, understood. She then went on to say that she was going to call today and schedule me seeing that the system is coincidentally back up and running today. I felt like that was a bold face lie and I don't feel it is right for me to be a paying customer and be lied to as if I was being done a favor or something. I honestly feel like they just had no interest in helping me, for whatever reason I will not say but I have my personal feelings because I am the total opposite of all the clients that has referred me. Read between the lines. I am very disappointed because for the simple fact, you never know who you are helping, you never know their public influence, I deal with thousands of people a week and I could have been a great source of reference to your office but now I will share my bad experience with my entire network and it may not mean a lot to you all but there's definitely an effect. Word of mouth is still the most powerful tool in marketing. I give you one star Berkeley dental and that one star goes to the dental hygienist, as for everyone else..I've said enough. Not happy and definitely unsatisfied customer. Do better. read more