I travel 30 miles to this practice and I have been for several years. Kind, professional staff!!…read more Clean waiting area with social distancing chairs. Temps are taken upon entry and Mask Are Required- thank you.

I came to Dr. Baker's office after having some past bad experiences at other doctors, so I was not…read morethe most trusting and accepting patient. She and her awesome assistant Missi put me at ease immediately. They and the entire office staff are genuinely kind people who care about people and you feel that the minute you walk in. I have been in for procedures as well as rechecks and they are all just as helpful, caring, and accommodating whether it's a Monday morning or later in the week. Doctor Baker seems to embrace new technology and procedure changes and adjustments as they come along. I have never gotten the vibe of that old school, resistant to change atmosphere I have found in other offices. As procedures are done, Dr. Baker explains what she is doing and is continuously conscious of my comfort level. Her assistant, Missi knows her stuff and the two of them work perfectly together. Missi is very attentive and concerned about discomfort as well. Even my chapped lips were tended too while I was there. I was also offered a blanket before my procedure. I have always left there with all my questions answered and complete instructions for my aftercare, prescriptions, and a realistic expectation of upcoming pain levels and duration. I also have the Dr.'s cell phone in case I have any issues. I would prefer to not have dental work done at all, but since that's not an option I feel blessed to have found them. This is a great doctor with an awesome staff.. right down to scheduling, payment processing, and acknowledgement of your arrival and departure. If I could I would give them more stars. Who knew I could ever give a great review to someone cutting into my gums!!

The older woman working there Tara Turner is attempting to extort money from me because she…read morescheduled an appointment for me on October 13, 2025 that I did not confirm; she want me to pay for an appointment that I did not schedule or confirm. This is really funny because I schedule an appointment the week before and I went to the Lawrenceville office for the appointment only to find out that my appointment was canceled because I did not confirm. I have nothing bad to say about Dr Lee. I never confirmed an appointment. I see other posts that highlights the negative customer service. Following the last unfortunate and unprofessional conduct of the workers at the Lawrenceville location, I called my dentist, Dr. Erin Pickwick, on Tuesday, October 14, for a referral to another periodontist. She recommended Dr David Pearson. Therefore, I disconnected myself from the practice well before Tarra thought it was a good idea.

Very unprofessional doctor and his staff. If you have a simple question, and you try to reach him…read morevia phone calls, texts or emails, he never replies back - and then when he finally does after weeks, he's rude and highly unprofessional. Would never recommend anyone to him!

horrible run away, unprofessional…read more inexperienced and unsafe dentistry. Hurt folks and then did not want to help. Any body but this office, wish i was warned. Worst experience ever, dont let a nice office fool you into thinking they know what they are doing, inept.

The hygienist was awesome and did a good job. After the cleaning I had a horrible experience at…read morenorthpoint periodontics today. A newly joined periodontist did a so called 'thorough examination' and losen the fixtures that was done on my tooth in a previous visit that costed $5000.This was without even explaining what he is going to do. I am going to watch the damage he caused for the fixtures

Best dentist ever! I went to a lot of dentists growing up because my family moved. This office is…read moreby far so careful & kind. Great people!

I requested a cleaning service, and when I showed up, they started doing X-rays and exams without…read moreasking me. After performing them, they wanted to charge my insurance, and whatever the insurance didn't cover, they wanted to charge me -- all without prior authorization. The same thing happened to another member of my family, so it clearly wasn't a coincidence.

I've been going to this dental office for about ten years now, and I haven't experienced any…read moreproblems for as long as I've been here. The staff are extremely respectful and are accomodating to Korean patients as well. The dental care here is also very professional, and the waiting room is very nice as well.

The male dentist who scaled my teeth went pretty ham on me. I've never had scaling that rough…read morebefore. I asked a dentist friend and he said that's not unusual but I didn't like the feeling. My wife had a female and she was gentle. That's not the problem. The problem is the upselling. We got in with their $59 first time client cleaning and examine. Great deal! But I also assumed upselling was in order because of the sale and I've had many dealings with Korean businesses. I'm Korean BTW. Then, he proceeded to begin setting up for a deep clean without asking me first. He simply stated I needed it and assumed I would agree. I stopped him and asked the price difference and he said it was substantial. I told him to do a regular cleaning and he seemed a little disappointed but he did. I know my wife has some dental needs but they told her she needed $3000 in work. Maybe. But I didn't feel 100% comfy with that diagnosis because of the way they went about it with me. The office is set up nice. The waiting area is huge with plenty of couches, TV, tons of magazines, and even a full body massage chair! But some lady put hair grease all over the headrest so I didn't use it. Yuck. The receptionist was friendly and the employees were helpful. Their gift package had some good stuff in it as well. But the assumed acceptance of the upselling was annoying and didn't settle well with me. It makes the client feel uncomfortable.

Absolutley Amazing! My 19 year old had a traumatic experience having her wisdom teeth removed…read moreseveral years ago leaving her lots of anxiety with dentist. When she recently had an absecst she was terrified to trust a dentist and had so much anxiety at the beginning. Dr. Lail was so incredible at making her feel comfortable, very easy with her while doing an open and drain to get her out of pain. I am so thankful she now feels she can trust a dentist again. An answer to prayer! Carrie Osteen Kylee Osteen

a year ago I…read moreabsolutely love my dentist office. Everyone is MAGNIFICENT, FRIENDLY, AND VERY PROFESSIONAL especially Mrs. Bobbie, Mrs. Maxine, and Dr. Moss. These three ladies are beyond PHENOMENAL. I would without reservation recommend Lail Family Dentistry

I also did not see old review and find the reviews are correct…read more They really don't care for their patient and if you ask for insurance coverage then person on the line say insurance covered. find out they are not on the Insurance network and charge us extra and person pick up the phone she rude and hang up the phone.

just now NEW I wish I…read morehave read reviews before I chose this practice. They obviously don't care about patients and don't know good customer service, and Alex, dental assistant has the worst ill manners. I took my parents to this office due to referral from my general dentist. The first consult, parents got oral X-ray. My dad kept saying the bite-wings hurt him. He said that the plastic cover for X-ray device has sharp corner cut his gum, hence, it hurt him. I told Alex a couple of time that my dad said it was painful. She immediately asked me " do you do X-Ray?" . It doesn't matter who I am and if I do X-Ray or not, you are hurting my dad and he is complaining about it. My mom had the same complaint when X-Ray was done because the plastic cover was so sharp. Today, after the oral surgery, she tried to put the gauze that she placed on a dirty table to my dad's gum. I told her that , then she said " let me do my job. You put the gauze on the table" . I caught her using the dirty gauze but she said it was me and upset . The front desk are rude and unas hell. They will put you on hold then hang up. You will call back and go to voicemails. The office manager needs to do better job on hiring good staffs and then know how to train their employees well. I definitely will tell my general dentist not to refer any patients to this place. And I don't want to come back to this place.

Ever since coming to Duluth Dental it's been and amazing experience. Would recommend this place to…read moreeveryone I know. Definitely my favorite Dentist by far.

The staff at Duluth Dental Smiles are so friendly, professional, and efficient in their…read moreinteractions with their patients. As a long time patient of the practice (formerly Walls Dental) the transition to the new practice under Dr. Asokan has been a seamless experience. Ladan, the hygienist, transitioned with the practice and is one of the reasons why I am long standing patient. Otto, who now takes care of my teeth, is very knowledgeable and is an invaluable asset to the staff. Dr. Asokan is wonderful and I am a vey happy patient. I highlly recommend Duluth Dental Smiles as your go to practice for all your dental needs.

I had an appointment with them and went in at the scheduled time. It was difficult to find since…read morethe address had changed but I finally found it with only minutes to spare. When I got there they told me that they needed a drivers license. I told them I was not comfortable with that and that if they would allow me I would bring a passport on the next visit, I was going to have several. The rather large lady at the front who by the way was extremely rude the whole time, told me that they could not wait for that. She said she needed my license NOW! I asked her what she was going to do with my license and she said "I am going to scan it in the computer and upload it to the cloud"! I told her there was no way she was getting my license if that is what she is going to do with it! After a little more back and forth she asked me to hold on and went to the back. She returned and told me that they would be canceling my appointment because they have issues with trust! Wait a minute! They have issues with trust! They are the ones going to be poking in my mouth! I have sent them 2 collection letters now due to the fact that cancelled appointments incur a fine (their policy not mine). They cancelled the appointment without 48 hours' notice, so they have the fine payable to me. You see you can't have a policy that is only 1 sided. That is the law, the policy is for all parties. I am about to send them to a collection agency on this point. I normally don't write this kind of review, but it is important for you to know what you are getting into before you go and have to deal with this terrible place and specifically this terrible woman!

Had a tooth extracted by Dr Li. My dentist referred me to him due to tooth pain-his office was able…read moreto see me the same day to X-ray and determine that tooth needed to be extracted. They prescribed me pain meds and instructions till appointment. In day of extraction, everyone was professional and personable. Easy procedure. I would recommend him for sure!

Dr West is very professional, and personable and good at what he does. The staff is also equally as…read moregood. Every one makes you feel comfortable and at ease. We highly recommend this practice. Thanks! Johnny and Sherry

SHUT UP AND WAIT…read more.... though Dr. West is very nice and takes appropriate time w/patients (appreciated), this time is NOT reflected in how they book appts. After yrs of being in business, he knows the average time he spends for each type of patient appt...so there's NO excuse for overbooking appts, where you have to wait, and wait, and wait.... EVERY time I've had an appt over the yrs, I've had to wait 30min - an hour+ and today was no different. I went for a pre-deep cleaning appt where they needed to take blood pressure/check heart and sign some docs...which takes about 5 minutes. After 25min wait, I finally said something to staff about status and waiting for close to 30min for a 5-min appt was not acceptable. One staff member immediately responded with hostility, saying "well, it's going to be a while...quite a while before he's ready. I can take you back to a room but you're still going to have to wait" REALLY?? I was taken back and he took blood pressure and had me sign docs and left. I waited another 10 minutes and then walked up to front and said I was only going to wait another 5min. That came and gone so I walked out again and stood outside the room where Dr. West was (another 5 min)....so I could catch him as soon as that appt was done. NO ACKNOWLEDGEMENT He came out and we walked into the room I had been in. I said he needed to address his booking tactics, that waiting for 40 + min for a 5-min appt was way overboard. He responded by stating he spends time w/patients and doesn't rush.....and that's GREAT but I told him this "time" needed to be reflected in his booking tactics so patients don't have to wait and wait and wait. He never apologized, never acknowledged my concern and my lengthy wait. Just completely ignored it. What DID he respond to??? He responded by saying his practice wasn't a good fit for me. That clearly showed he had no intention of addressing my concern and if I had just kept my mouth shut and continued to wait unnecessarily longer, everything would be OK. Sorry Doc, but treating patients like this (dismissing them if they DARE to confront you on continual, beyond lengthy wait times) is unacceptable. HEADS UP FOLKS cuz it was VERY apparent he had no intentions of changing anything....other than refusing service to anyone who confronts him. BAD BUSINESS...... BE AWARE FOLKS.....