I took all the time to write this down not for vengeance, pettiness, or anything of a sort. It is for someone who wants an honest opinion.
For anyone that has been to a dentist we all know the experience can be daunting and unpleasant. But we all expect to be treated for the treatment we are paying for. I found a dentist in Duluth, GA who had excellent Google reviews. Little did I know she gives incentives for positive reviews... They had asked me to take my review down originally as well.
I went in for a crown since I had the root canal done by a specialist in Texas, but her zirconia crowns not only cracked once (before the glue even set in), but TWICE. The second crown was less than half a year old, but it was cracked, which meant that I needed a new one and insurance won't cover it since it is within the five year frame.
I went for a consult somewhere else, and they were shocked at the job that was performed. So, I went to ask for my money back to get a crown with them. Her response was "It is office policy, we don't issue refunds, but I can put in a gold crown or a metal infused crown for you". She has a daughter my age and wouldn't want this for her own daughter, but it is okay for me because it is "business". I paid for zirconia, but she left me with the options of paying totally out of pocket elsewhere, or settle for metal infused (half the price of zirconia). I should have recorded the whole exchange...
06/08/2017 is the final update for this place. The staff is really understanding, but the dentist herself is someone I will never trust. Hence she made me sign a "Termination of Patient Relationship Agreement", as I was leaving today, but keep in mind, I had already found a new dentist and simply wanted a refund so I can go to the new dentist. But I settled for the metal crown because I don't have another $1500 lying around. In my visit two weeks ago she shaved what was left of the tooth down to the minimum, and stuck "grooves" into them, which left my gums sore for the next week. I asked her to put me on laughing gas because I was very uncomfortable being in her hands, but the dose was so high that I was getting light headed, felt tingles in my hands and feet, and they had to put me on oxygen.
I went in today for the crown, she showed it to me very briefly, proceeded to shave down the crown in a separate room (shady right?), then came back to put it on. She gave me the feeling that some was definitely not right, but something tells me that she is afraid that I would sue her if she admits that she did something wrong. I have had two crowns before this (with my original dentist in Texas), and it was rather quick in and out. No poking and no prodding. When the crown came in, he would show me the crown, and cement it in, with little to no adjustments. I am praying that the tooth is okay, but if not, I hope that she can live with the horror she has put me through. read more