Sean and his team are fantastic!! Not only is Sean kind, he's a great with communication, fair…read morepricing w/ realistic expectations and timing. My car looked brand new after his work in my 2013 Lexus RX350. Thanks Sean! Customer for life here. Kerry

I recently took my vehicles to Pacific Auto Body Shop, and I couldn't be happier with the results…read more They did body work on the bumpers of both vehicles, and they look absolutely amazing--restored to perfection! They even managed to make a 10-year-old rim look brand new. Sean and the team provided great service, were right on time, and offered very honest pricing. If you're looking for high-quality work and a shop you can trust, I highly recommend them

I got rear ended two times in 6 months and we took both vehicles to this shop for estimates on…read morerepairs and both times they were ultimately deemed losses. The first time I understood, the car was old. I had no problems with the service and returned to them again for my next car. I had issues with the service from the very beginning, some of which were also due to lack of coordination with insurance companies, but overall I did not like the shop's handling of it. Insurance sent over a request for a work order, but then erroneously cancelled it. I called to set up an appointment to bring in my car and G&C told me they could see the work order but it was cancelled. I set the appointment date and contacted the insurance to say the autobody shop thought this work order was cancelled. Insurance guy texts me back that it is uncancelled and then set me up with a rental car to start the same day as the appointment. Well, I went to the appointment a week later and g&c said the order had never been uncancelled. This ultimately is the insurance's fault I guess, but some sort of failure of communication between all parties took place, and I wasted my time bringing in a car to an appointment where they didn't have permission to evaluate it it. I left and got things straightened out-- brought my car back 2 days later, not a big deal, and the insurance approved the repair estimates. Then g&c increased their repair estimates, but it was still covered. Next g&c had to get a part for my car which took time. Then that part came damaged/not up to par. Great, thanks for looking out for me. They had to order another new part, which took like ten days to arrive, while my car is just sitting there and I'm still in a rental. Finally it came in and then they started to actually work on my car and suddenly they told the insurance my car was a total loss. This turned into a big ordeal where that insurance company had to tap out and we had to change to our insurance policy covering the claim, but during that whole process NO ONE from the autobody shop bothered to call me or reply to my texts for nearly two weeks. I specifically texted them for updates/explanations and was not responded to for days and days and then I had to call THEM for them to explain to me it wasn't just the cost of repairs that increased, my car was irreparable. This car was only a few years old and had 12k miles on it. I don't know what happened to it after, but I imagine it still had life to it, since it was still perfectly drivable. I don't know cars, but it probably sold well as a salvage car. Sus. Anyway, this shop kept my car for a MONTH AND A HALF, didn't communicate with me for the last two weeks, got paid to store the car while doing nothing most of that time, and wasted my time by not accurately accessing the damage. I am not someone who normally would write a negative review, but looking back I really am dissatisfied with my experience with this business and God forbid anything happens to my new car, I will not be returning here again.

I used the AI "assistant" to set up an estimate. On my first visit, I probably should have known to…read morejump ship when the woman working there was dropping f bombs before 8am. They took pictures & sent me an estimate. I was in a minor fender bender. They wanted to replace my rear bumper with an after market bumper & claimed that it wasn't cost effective to repair it. When I advised that my insurance company wanted me to go through the at fault insurance company, that's when it really went downhill. The at fault insurance company assured me multiple times that G & C had what they needed. No joke - I went back & forth between the two with each other claiming they "didn't know what they were doing" 5 different lengthy phone calls, plus my own insurance agent called them three different times. One was the day before my appointment to get it fixed and the at fault GEICO agent assured me they would contact G&C to make sure everything was good to go for my next day appointment to get the car fixed. I texted G&C three days before my appointment (after quite a bit of text communication) to see if I needed to bring the car earlier for better pictures or if they needed anything else before my appointment. I got no response, so assumed my appointment was good to go. I had a rental car reserved. When I showed up for the appointment, I was told it would be a few minutes. I then heard them say they were going to call GEICO and they didn't have what they needed. Really?!? 5 days & you can't contact GEICO for whatever it is you need? You can't call, email or text me back & tell me you still don't have what you need? I tried calling the adjuster that I had spoke to the day before that had assured me they were going to make sure my appointment was good to go and as I was leaving a message for them - I was informed by G & C that they were still on the phone trying to get "what they needed" from GEICO - then they proceeded to chat with whoever they were on the phone with about a different (Tesla Cyber truck) vehicle. I asked if I should just return to work and they could reach out whenever they got what they needed & the reply was: "I don't want to waste your time." I texted on my way back to work to please let me know when they got whatever they needed & never heard back. You already did waste a ton of my time. You didn't communicate. You didn't make an effort, nor did you seem interested in actually repairing my vehicle - which is fine but please be clear from the beginning that you don't want to do business with me. I had to cancel my rental reservation, which made it clear that G & C had not communicated with them at all anyways. I got an appointment with another auto body shop within a day that agreed to repair (not replace) my bumper instantly & helped me with my rental. They had zero issue getting "what they needed" from GEICO. If all you want to work on is Teslas, then only be a Tesla repair shop - please don't pose as an any vehicle insurance auto body shop and/or let incoming patrons know you are not interested in helping them from the get go.

Incredible service and quality of work. They were responsive throughout, sending photos of progress…read moreand answering my questions. I'd highly recommend!

Good quality work. Mr. Kee himself works there and personally did the estimate…read more Reasonable price when not covered by insurance.

I used Yelp for a few businesses on repair estimates for my dented front bumper cover on my Rav4…read more Did you know that the car's frame is mostly steel or aluminum to protect drivers and passengers, sensors, electronics, etc. but in most cases the outside cover is bendable plastic for aerodynamic reasons? The bad news is that plastic deforms too much from a collision, you can't just massage it back to shape with a hair dryer. Also, who knows if anything else on the car behind the plastic is damaged or out of alignment. California Collision came to the rescue and was able to replace my bumper cover, have it painted, and then recalibration done for the various car sensors to eliminate fault codes. Even minor collisions can cause sensors to be faulty, so don't assume it's a cosmetic thing and try to cut corners and get your vehicle repaired properly. The job took a few hours one day to paint match, then a separate full day to install, recalibrate, and test drive the vehicle to ensure bo more fault codes. George was extremely friendly and transparent with the repair process. He even gave me a tour of his shop and explained the workflow. Its a family business as his son and daughter also work here. He obviously values work-life balance and is closed Friday-Sunday. Body Shops are not cheap but if you need a thorough repair and want things done right, I highly recommend California Collision. If paying out of pocket, use a debit card with a high spend limit to avoid credit card fees.

If you get into a bad accident, the insurance company will breathlessly insist that you need to…read morehave your vehicle towed to some chain body shop far away...so they can quickly total it and hit you with lowball offers. Don't do that. After I wisely had my car towed home instead, I took a deep breath, talked to my regular mechanic, and he recommend I send it to George at California Collisions. This was a very good choice. George and his staff did the grueling work of haggling with the insurance company, multiple times, over weeks. He also did an excellent job reconstructing my vehicle within the constraints of the insurance coverage. I got my adventure wagon back in good-as-new condition. Customer service and communication were excellent. About 15,000 miles later the rebuild has been tested and proven. Happy to support and rep this business.

They went above and beyond to make the experience easier for me. Their work was exceptionalread more

Mike's Auto Body does exemplary work, they keep me up to date with daily progress reports, they are…read morealways polite and respectful, they help me with any questions or concerns. They have done all the work on my vehicles over the years. I wouldn't go anywhere else; I have complete confidence in them.

Daughter's car was damaged in a parking lot by another driver, so we took it to Husteads. Susan…read morehelped us throughout the process and made sure we had a quality finish. The office staff were helpful and friendly. This is my second time there, and knowing how drivers are these days, I'll be back again. Thanks Susan and team!

had a minor accident when someone backed into my car. Fortunately, there was no structural damage,…read morebut the backup camera needed to be replaced and recalibrated. From the moment I called, Melissa answered the phone and immediately made me feel comfortable about bringing my car in for repairs. Melissa is one of the finest people I have ever worked with. She responded to my emails incredibly quickly, usually within an hour and often right away, which was amazing. The insurance company involved was one I had never dealt with before, and they were very slow to respond to the supplement request for additional repair work. Melissa helped me every step of the way in dealing with them. Because of the delay, I initially had to pay out of pocket to get my car back. The body shop had already been paid by me, but Melissa continued to assist me with the insurance company and followed up on the supplement approval. Thanks to her efforts, the insurance company eventually approved the supplement request, and I was able to get reimbursed for the additional costs I had paid out of pocket. Thank you, Melissa, for your outstanding customer service and support throughout the entire process. I highly recommend this shop and would not hesitate to bring my vehicle here again. You can take your car here with confidence!

Nobody ever wants to need a collision repair shop, but if you do, AW Collision in Concord is the…read moreplace to go. I highly recommend them! A fence at my worksite wasn't properly secured and fell into my truck, damaging multiple body panels. My insurance company initially wrote an estimate for only $2,000, but my sister, Mellissa, explained that it wasn't even close to the actual cost of the repairs. She also reminded me that I had the right to choose my own repair shop rather than being limited to the insurance company's preferred facility. She encouraged me to trust the team at AW Collision, and I'm so glad I did. Mellissa had me bring my truck by after work and introduced me to her manager, Rich, who thoroughly explained the repair process, inspected the damage, and documented everything with photos. From there, Joel took over and handled the entire insurance process for me. I didn't have to spend hours on the phone with the insurance company or fight over the claim--they took care of everything. When I dropped off my truck, they even arranged a ride to the rental car company and guided me through making my rental reservation. Throughout the repair process, I received regular updates, so I always knew what was happening. When I picked up my truck, it looked absolutely brand new. The workmanship, communication, and customer service were outstanding from start to finish. A huge thank you to Rich, Joel, Mellissa, and the entire AW Collision team for making a stressful situation so easy. And a special shout-out to my sister for steering me in the right direction!

I can't recommend AW Collision Concord highly enough. Rich, Matt, and the entire team went above…read moreand beyond to help resolve issues caused by another repair shop, while also working through complications with my insurance company. Their attention to detail was exceptional. They identified problems the previous shop had overlooked or failed to address, advocated for the repair to be completed properly, and helped secure new original parts for my vehicle when the prior shop had failed to do so. I feel extremely fortunate to have found this team. Their professionalism, expertise, honesty, and genuine commitment to helping their customers are rare. Thank you to Rich, Matt, and everyone at AW Collision Concord for taking such great care of me and my vehicle.

Today, I stopped to have an issue with my tailgate addressed. I met with Richard, who was nice…read moreenough to take care of it within 15mins. This is why I like supporting my local small businesses, they take care of you like the old days. I truly appreciated his time and kindness. I will definitely come back when it's time for a paint job!! I highly recommend them

What a wonderful family owned business! Today, Richard helped me with a leak in my trunk and he did…read moreit complimentary.. His wife was at the front desk (I didn't get her name unfortunately) and was so sweet and gave me local restaurant recommendations while I waited. What an amazing experience!