I picked my car up and it looks good. The customer service was great with Marcos. He was a pleasure…read moreto work with!

I want to be upfront: I did not choose Spectrum. My vehicle was damaged by Mister Car Wash's…read moreequipment, and Mister Car Wash required me to use Spectrum as a condition of covering the repair. If the choice had been mine, I never would have brought my car here--and after this experience, I'd urge others to think twice before doing so voluntarily. I brought my 2014 Honda CR-V in for a front bumper repair--two parts needed replacing. The estimate was 2-3 days. What followed was seven weeks of repeated visits, poor workmanship, and zero accountability. Visit 1 (July 28): I dropped my car off in the morning. The shop called me that same afternoon to say the work was finished. When I arrived, I discovered they had only replaced one of the two parts listed on their own estimate. The service advisor, Marco, argued with me that the missing part wasn't part of the job--until I showed him a copy of his own estimate, which clearly listed it. I had already returned my rental car based on their word that the job was complete. Spectrum made no effort to arrange a replacement rental or cover the inconvenience they caused. I also noticed that items in my car's interior had been moved from where I had left them. A shop working on the front bumper should have no reason to disturb the interior beyond moving the vehicle in and out of the bay. Visit 2 (July 29): I brought the car back to have the missed part installed. When I got home afterward, I noticed scratches on the new bumper, rough paint, and panels that were visibly misaligned with large gaps. I called the shop, and they told me to bring it back. Visit 3 (July 30): I brought the car in to show them the scratches, rough paint, and panel alignment issues. They said they'd need the car for a full day to address everything. Visit 4 (August 5): I left the car for the entire day. When I picked it up, a scratch was still present, and there were large bare spots on the bumper that looked like they had been touched up with nail polish. They told me I'd need to bring it back again. Visit 5 (September 12): I brought the car back one final time. The scratch was poorly concealed, and the panels were still misaligned. At this point I stopped bringing my car back, because five visits over seven weeks made it clear that this shop is not capable of producing acceptable work. To summarize: Spectrum called a job complete when it wasn't, argued with me about their own paperwork, left me without a vehicle with no attempt to make it right, and then failed to fix their own mistakes across four subsequent visits. I would not trust this shop with any vehicle.

I had a broken bumper that another body shop tried to charge me over $1000 to install and paint a…read morenew one. These guys fixed my bumper for only $200! They were super nice, personable, and helped me fix it as soon as possible. Will definitely come back for any other repairs!

I just want to send some love and blessings to this place; when I was most in need, their pricing…read morewas unbeatable and their service, phenomenal. The young man in the office was so pleasant and right away said they could fix my door, and the gentleman in the back said it would be no problem. When I got my car back within 30 minutes and it was professionally done, I was in awe! But then they told me how much...and I started bawling! Gracias por todo lo que hicieron por mi, nunca lo olvidaré! My BMW has been blessed with your kindness! Happy Thanksgiving!

I have been coming to Tucson Body Shop for years. Not only just my Nissan but others makes as well…read more The quality is amazing and they have even fixed other small things not included while doing the big job. I highly recommended this shop for all your body work needs. Used for both personal and company vehicles. Five star treatment! They have beat others in price as well when I have looked around!

Guys are very helpful and made sure they took care in the work that was provided. Great location…read moreand knowledgeable staff.

Five stars for Hood's!…read more After a break-in damaged both door handles on my Hummer, JC and Armando went out of their way to help me get them replaced. They were friendly, knowledgeable, and provided outstanding customer service from start to finish. I was so impressed with their work and professionalism that I'll be taking my daughter's Porsche to them soon to have the rear passenger door looked at as well.y If you're looking for a shop that truly cares about its customers, Hood's is the place to go!

I'm once again very impressed with the expert repair work and excellent service at Hoods, Etc…read more Within the low key entranceway, they have vast space for many vehicles and well equipped automotive facilities. I am always pleasantly surprised to find an auto repair place with mechanics, owners and managers who are all experts, honest and courteous. Special thanks to J. C. for his reliable care and going the extra mile to test drive my car in advance to diagnose any possible damage.

I've taken my car to this business multiple times and I've had excellent service both times…read more the staff is very honest and give it to you straight with price breakdown and updates the front desk was very friendly and welcoming !!

Got a new car in January and had a fender bender in March! Not good on my part! What was good was…read moretaking it to National Auto Collision Center on Broadway. I worked with Amy and Leah and they were professional and informative and upfront. There was an issue with my bumper when the job was done (not their fault) and they made sure it was perfect. I highly recommend National Auto Collusion for all your collusion needs! I sure hope I don't need them again!

Unfortunately, we were hit from behind while at a stoplight, and our vehicle needed some bodywork…read more It was a joy working with the folks at Cutting Edge. Their office manager was friendly and the repair team repaired it like new. Hopefully, we will not need these services again, but if we do, it will be by the Cutting Edge Collision Center.

Amazing, amazing. Cutting Edge puts the big collision companies to shame. They were able to save…read moremy car from getting "totalled" by insurance. There estimate was one-third of other collision estimates and the job they did was phenomenal. The adjuster from the insurance company said Cutting Edge worked miracles.

They repaired my damaged sports car quickly and professionally. They gave a good price and dealt…read morewith my insurance. So it was very hassle free. My car looks great again!

High end quality workmanship. It's the place you never really wanna go, but if you got to ... you…read moremight as well go to the best. Rick is very caring about his work. He takes great pride in doing things correctly. I wouldn't hesitate to recommend him to anybody and I have. My insurance company tried to talk him into getting salvaged parts for my brand new car that got vandalized. He simply wouldn't do it. He called me personally several times throughout the process and my car looks brand new again. Once again, if you have to go for any reason to have your car damage repair, this is the place. I wouldn't take it to anybody else.

I've had the unfortunate luck in having to visit these guys twice now. Every time I've been here…read morethough, the customer service has been top-notch! Jeff is awesome. He was very thorough in explaining the estimate process and how long to get the parts and get repairs made. I liked that he kept me updated every couple of days on where they were at, even when they were still waiting for the parts to come in. This place is certified with my insurance company too, so things went very smoothly, no hassle at all. I'm hoping to never come in again, but if I need to, this would be the place to go. Accidents are stressful enough, and the people here are friendly, helpful, & sensitive to what you've just been through.

EXCEPTIONAL CUSTOMER SERVICE! KEY ACCOUNT MANAGER: BOB…read moreCLARK IS PHENOMENAL! The entire team: Anahi-1 Anahi-2: Yes, coincidentally both young ladies have the same name! their assistance, kindness are Above & Beyond! Anthony Romero: Senior estimator, carefully & thoroughly explained the work needed to be repaired on my 2026 Honda CRV, after i was hit in the back by another vehicle. His associates, Luis, & Phillip extended excellent courtesies. A Great Team Of Employees! Thank you! H.M. Abrams