I hit the trifecta: Great price, great quality of work, and great customer service!
Dent Busters is definitely a 5+. If you've read my review on Affordable Window Tinting, you know I'm picky when it comes to picking a shop to do work on my cars. I had the unfortunate pleasure of having someone hit my bumper in a parking lot and didn't leave a note. The damage was minor, shallow crease in the bumper and about 12 inch paint wrinkle. Regardless it was still very upsetting to me since I try to keep the car pristine.
Instead of calling, I just popped into the shop. I wanted to get a feel for the employees, the shop overall, and get an estimate of course. I did the same with 3 other highly rated/recommended shops around Tucson. I already knew roughly what the cost of the repair should be based on experience. All shops were a little higher then Cali prices, but as one shop pointed out, the hourly shop rates are higher in Tucson then Cali due to less competition.
One of the four shops I was comparing was outrages. They wanted about $850 to do a small bumper repair. I looked at the estimate and I could see where they were padding in hours to make more money. Guess the guy took me for an idiot or something. At first when the shop guy was looking at the bumper he was even saying something like "hhhmmmm let's see if we need to replace the bumper." I told him it just needs to be heated up, reshaped and repainted. He agreed... Anyone with even a little bit or car experience could tell right away they bumper didn't need to be replaced. Another shop gave me a lot of fluff, after looking into some of the stuff he was saying, his story didn't add up(wonderful thing about smart phones). He was also the second most expensive of the four.
I was now down to two shops. Both shops were about $30 of each other. So it came down to overall vibe. I recalled my original meeting with Oscar at Dent Busters. At the end, I picked Dent Busters because of Oscar. When I first went to get an estimate, Oscar was really friendly, really patient, and didn't give off a pretentious vibe like many of the other shops did. Oscar knew his stuff without being arrogant or overselling it. Also when I asked Oscar about their paint repair and if they could touch up some paint chips, he gave me a really great offer. Other places were already nickle and diming over every labor hour for the bumper. Oscar's more of the type of guy that is like "sure, no problem, we'll take care of you." He really does. I was also glad to see them working on a Mercedes dealer car (CL63) the first time I "interviewed" the shop(on a later visit saw they were going to work on an E63).
When I finally took in my bumper for repair, I asked Oscar a few more questions. I wanted to clarify a few things, to verbally lay out expectations from both parties, and finally to confirm I was picking the right person/the right shop. Oscar answered all my questions professionally, confidently, and knowledgeably. He really knows his stuff! For example I was worried about color matching, Oscar was able to explain their new paint system/paint company they are using, why they changed to this company, the pros and cons to the new company, and that the new company backs them in guaranteeing color matching.
When I went to go pick up my bumper(I took it in off the car) Oscar and Adrian showed me their work. The color looked beautiful. They told me they needed me to bring the bumper back on the car so that they could polish off some light surface imperfections. To me this is really taking ownership of their work. Instead of hoping the customer doesn't see it, they tell the customers, hey we want to do an even better job, please allow us to polish up the small imperfections. There was another spot of imperfections that I caught myself. Where it was on the bumper, it probably wouldn't even be visible when mounted. Oscar took ownership though. We both agreed it wasn't that bad, but Oscar said he knew that I would know it was there. He offered to fix it. Some shops would wait for you to demand or make a fuss before they did anything.
When I took the bumper back in with the car for polishing, Adrian stopped by to chat a bit. Another really nice guy. Really friendly and down to earth, even asked me if I'd like a beverage. Usually the guys working in the back don't stop what they are doing to come and say hi. Alfonso polished up my bumper and touch up my rock chips. He did a great job.
Overall the staff at Dent Busters is amazing. They do an amazing job at a very competitive price. I seriously highly recommend going to Dent Buster. I REALLY hope I will not have to go in for another repair. If I do, and even if it's for a major repair, I would trust Dent Busters with my cars.
They also offer a $20 off coupon on their website I forgot to use. But they gave me such a great price I actually would probably feel bad using it. LOL. read more