Today a friend and I decided to have lunch at Denny's in Sherwood Park. I arrived early, and the person at the door that seats you was very nice, I had a half an hour wait, and three times she came over and asked if I wanted to be seated or have a drink of water, I said no, thank you my friend should be coming soon..that was the best part of the lunch...it went down hill from there. At one point while waiting for my friend, one of the servers and the cook got into a loud argument that I overheard, and no doubt a few other people as well.
Our server arrived and asked us what we would like to drink..me diet pepsi no ice, my friend a coffee..they arrived, her coffee was cold, my diet pepsi had ice. I asked for no ice so sent it back..but my friend just drank her coffee.. We then ordered our meal, she had a small portion eggs bennedict, I had the new burger. We had a very long wait..it was not very busy, but we had a long wait. The food finally arrived and the waitress explained that the cook thought she was to have the potato, but found that was not the case so took it off..but left the messy potato stuff on the plate with her eggs. Since my friend's coffee was cold,she decided to switch to hot water. The waitress brought her a little teapot..but no cup..I asked for a new cup..and she took her coffee cup away..and she came back with a cup..we are not sure at this point if it was a fresh cup with coffee grounds in it..or her old cup that the waitress just dumped and brought back. Meanwhile..while we are eating, another waitress is vaccuming the floor next to us. Yes the place needs to remain tidy..but there was hardly anyone else in the place at this time..she could not have vaccumed another area? My burger however was good and my friend and I shared the fries. When we left, I had a talk with the girl who sat us at our table about the plates, and asked if we wanted to talk to a manager..I told her that I would ask my friend and see if she would like to talk to the manager..which I did..but she decided to have a talk with the waitress instead..who told us it was not her fault that the plate was not clean, it was the cooks fault..In my opinion..it's both, the cook should not have sent it out in that condition, and if it was..it was up to the waitress to ask for a clean plate. Will we go back..likely not, there are other places we can go and get better service. read more