This review is long overdue!…read more I've had a long period of immense grief losing a loved one to Covid-19. I was preparing for the funeral and called all around to have alterations done in such short notice. I spoke to LeeAnn who was kind enough to see if she could manage to help. She offered to reach out to a particular staff member who was working from home that day. I received a call back from LeeAnn confirming they could help me that same day. I arrived to their business location and witnessed her staff member come to meet me from driving in the snow! This business deserves every acknowledgment possible for their above & beyond services they provided. LeeAnn delivered excellent customer service to ensure my alteration requests were met, wrinkle free and ready for pickup next day. It meant so much to me to look my best for services and Deluxe Dry Cleaners made that possible! Customer service is the most important part of any business, I'd highly recommend this business whether you are local or just visiting in town as I was. Thank you so much!

Asked for dry cleaning service and obviously there is more than one option that was not explained…read moreto me. Did not listen to my request and lied when asked instead of at least apologizing. The laziness and lack of accountability just cost me $300. And the rude laugh was a complete different story.

Super nice people. Serious washers…read more Not open on Wednesday which is a bummer but that's the worst I can say.

I forgot some clothes in the dryer the day before and they saved it for me in a bag. Great service!…read moreYou won't have to worry about losing your clothes.

Excellent dry cleaner…read more I've been a customer for over three years. Friendly staff. They do a great job on the clothes. I've had one issue, but when I talked to staff, they remedied the problem immediately and made it right.

LIFE SAVERS!!! The…read moreday before my wedding, I got a brilliant idea to wash and dry clean 20 tablecloths for my reception. Lo and behold- I created more wrinkles than the packaging they came in with. They looked HORRIBLE! Panicking- I called several dry cleaners with no luck. Appearance Plus cleaners took the job and had them wrinkle free within HOURS!! I cannot thank them enough! I HIGHLY recommend them to anyone! The staff is friendly and helped a panicked bride out!

Atlas lost the buttons on my vintage suit that can't be replaced! Don't trust them with anything…read moreyou care about!

We have been customers here for years! Great staff! Always greeted by name when we arrive Hugely…read morerecommend!

After several visits, I feel comfortable concluding that they know what they're doing here. I've…read moregotten back several loads of garments that have been impeccably cleaned and well taken care of. They've even gone to the trouble of leaving notes for some spots that they couldn't remove due to permanent damage to the garment, with some likely causes (I was already aware of these defects, but I appreciated them going that little extra mile). My new go-to dry cleaner for Cincinnati.

I was spending some time in the area and decided to get a new pair of jeans fixed. I got a good…read moredeal on designer jeans because the zipper was missing the pulley. I stopped by to support a local shop and a young lady told me, on a Saturday, my jeans would be ready by the following Saturday for less than $20. I show up the following Saturday and a different young lady tries to give me several wrong clothing items. I explain to her I just have jeans. She comes back to say they're not here, she has no idea where they are. What? She says she will go get a manager. An older man also has no idea where my jeans are then proceeds to tell me they might with a seamstress, he has no idea when they'll be done, how there's a national shortage on pulleys for zippers (huh?), and he'll call me soon. He said the employee never should have said one week. He promised to ship me the pants once found, free of charge to take of the hassle. I explain that I have one more weekend there and can stop by the following Saturday. He is relieved, I leave, hoping they find my jeans and a pulley. I get a text on Tuesday that my jeans are in and ready for pickup. I show up the following Saturday. A different young lady helps me. My total is $28! Mind you, I didn't get these dry cleaned, they are still brand new and only needed a pulley. I was also told by the manager that these would even be shipped for free, I was just being nice by stopping back by. I asked if that was really the price, told that's what I owe to take my jeans, so I reluctantly did, but wow. What a mess! My jeans are fixed perfectly, 5 stars on the seamstress' work, but 0 stars for the false promises on when I'd be able to pick up and for how much. I never asked for anything for free but to charge me significantly more than quoted after the item went missing and telling me it would be free? Come on, stay true to something you said! The lack of effort/keeping their word and inability to know where a customer's item is screams unprofessionalism. I cannot recommend this place any less.

Fast service. Dropped two coats and a pair of slacks off. And they were in less than two days. I…read morewas on a time crunch and they were able to accommodate me. I was happy to use a small business. I'll definitely be back

Bad customer service. We've been taking our shirts here every week for three months and noticed…read morethat buttons were being broken -- but then today we got all the shirts back and one white shirt was covered with blue stains when we pointed out to the gentleman taking care of us he got argumentative and asserted that was there when he got it, which these were obviously stains from an iron on the edge of the collar, and there had never been stains on the collar ever. He insisted it came in with blue spots all over it. Never will go back.

Very nice job of fixing my towels that were coming unsewn and did it at a very reasonable cost.read more

Took my daughter's homecoming dress here to have an inch taken up. While there, we discovered that…read moreit no longer fit and was just shy of zipping. It was agreed that they would use the fabric from the bottom to add room at the zipper. Was told to come back on the 20th (almost two weeks from drop off). Dance was 27th. Came on the 22nd to try on. Back was great, but hem was a mess- uneven, slip hanging out under mesh overlay, strings that attach the beads loose. She said she'd fix it, come back Wed. On Wed, she basically shoved the dress at me and I paid and left- at this point I knew it must still be a mess because I wasn't even shown the finished product. But at that point I just needed to figure out what needed to be fixed. As I walked to the car, sequins were falling off in the parking lot. I ended up having to completely undo her hem, remove the stones at the bottom and secure the thread attaching the stones so no more fell off, rehem and hand-sew the stones and sequins to match the rest of the dress. I had to skimp because I didn't have many extras to work with. Dress ended up turning out fine despite about 4 hours of my time fixing the dress. Monday I went back to get the garment bag she did not return. While waiting, I saw she had a pile of stones that she did not give me!! I needed those for the fix!! She could not find my bag. All in all, the price she quoted was reasonable for the zipper alterations but felt low for both zipper and hem so I guess you get what you pay for... but the work was not at all what she told me I would get, and def not worth the stress it caused. Will never return or recommend to others.

I've had excellent experiences at this dry cleaners. Not only are they local and very accessible…read morefrom my home (big plus), but they are very inexpensive. They are very quick and I've never been dissapointed. Further, they even do alterations at an excellent price.

We dropped off dry cleaning today. We got in close to the buzzer (closing time) and the attendant…read morewas friendly in accepting the one item we had. We normally go across town but that place was closed so we ended up here. As long as it turns out okay upon cleaning we'll continue to use this place as our back-up.