I just had one of the worst booking experiences with Delta Airlines. The ticket price increased by over $500 while I was in the process of paying. When I called customer service, one agent told me I could use miles, e-certificates, and a gift card to help cover the cost, but when I was transferred to another agent to finalize the booking, I was told that wasn't possible. Meanwhile, a family member tried booking the same trip on Delta's website. She initially saw a lower price than what I was quoted, but the moment she tried to purchase, the price jumped by $400. When she adjusted her travel dates, it shot up even more--an additional $600 from the original listed fare. These bait-and-switch tactics are unbelievable, and I honestly don't know how Delta can get away with it. In the end, I went to Allegiant and booked the same itinerary in under five minutes for just **$187 total--including a bag--**with upfront, honest pricing and a nonstop flight. No games, no frustration, just simple and fair. Delta has lost my business, and Allegiant just gained a loyal customer. read more

I wish I would've looked at the reviews before I booked my trip on my way. There was great. It was the trip on the way back so from Paris to Atlanta Georgia so for a nine hour flight I had no TV access. Did they try to reset it but it did not work never offered to move me or anything also, I had upgraded and paid more so for nine hours of sitting there looking at a blink screen was horrible because I could not sleep. I was looking forward to filling my time with movies and then once I arrived in Georgia, we had another layover more than two hours which was lovely not. I normally don't write reviews or letters, but what upset me was when I sent a letter asking why I wasn't at least offered to move seats to a screen that worked I was offered 5000 miles which is $50 when I said I didn't like that they offered me 2500 more so you're up to $75 basically for a nine hour flight that I paid extra for for better seating with no TV. I hope they get their TVs fixed and I also hope they have better training for their flight attendants nobody wants to spend nine hours staring at receipt in front of them. read more

Canceled overnight flight we had with no warning, only gave us a flight for a day before it with no accommodations, and gave us no options to get better flights. Overall, delta airlines sucks here, fly anything else. read more

The best airline. I always try to chose Delta for flights if I have the choice. Even if I have to pay a little more sometimes. They have the most consistent customer service. For the most part, whether it's a desk agent, flight attendant, or the ticketing folks who answer the phones, they all have the vibe that they care. That is rare in general and even rarer when it comes to the airlines. The pilots seems to consistently communicate with the passengers which is something i like. If were about to hit some turbulence or if we are delayed for whatever reason. My first choice to fly. read more

Delta gets my local airlines vote, since I have never had any issues flying with them. No issues with the customer service, in-flight services, luggage fees, or boarding. No issues with retrieving my luggage. Come to think of it, no issues at all, except the seating, which appears to be tailor-made for 12-year old ballerinas. Seriously, Delta, we need some generous seating on your planes, come on, take one for the team and do the right thing by everyone! read more

I've had way too many negative experiences with Delta to list them all individually, but they include rude/lazy employees, delayed and/or cancelled flights, numerous lost bags, substandard aircraft and facilities. It would seem that since they purchased Northwest, their service has only gone downhill. I spoke with a customer service agent last week to ask them to waive a $150 "Change Fee" for my elderly mother, and after refusing to help, I kid you not, he told me "We don't need your business." So long as passengers continue to tolerate this kind of treatment, Delta will continue to take advantage of us. read more

I can't even give Delta a 1 star review. We had a flight from Phoenix to LA and Delta changed the flight to depart 2 hours later. They never notified us of the change. This change would make us miss our engagement in Los Angeles. When we tried to contact Delta, we were on hold for over two hours and never got to speak to a delta representative. We want to cancel our flight and book on another airline but we cannot get through to delta. Apparently they lack the fundamental technology to leave your number and they will call you back. So, now we are on hold for over another two hours and we still haven't had a delta agent pick up the phone. This is the worst customer experience I have ever seen at an airline. The customer experience is a total zero in my opinion. I will never fly delay again if I can avoid it. I would rather walk!!! read more

THE WORST EXPERIENCE I've been flying since I was 4years old with southwest and have never encountered such horrible service and plane issues. Let's just say I will never book with delta again. Had issues flying to my destination as well as flying back to home. On top of spending $1000 for two plane tickets, because the original plane scheduled was missed due to delta's horrible service, they had the nerve to ask me to pay for another ticket for the following day!!! Do me a favor and save your time and money for an airline that truly cares about the experience of your flight, because delta could give two shits ITS ALL ABOUT MONEY WITH THIS AIRLINE read more

Okay, did I say bad?? WORSE. Negative five stars. From San Diego, 1. they made us wait in line for ticketing. 2. Made us go check our bags 3. Bag agent told us the flight has been delayed 35 min and we have to wait in the "special needs" line bc we were gonna miss our connection flight. 4. Booked another flight. Meanwhile got barked at my a brainless, incompetent, mean lady that was a complete b*tch to us. She told us there was plenty of time for our next flight and that we should patiently stand in line (and miss that flight). 5. Got on the runway. Plane circled around for about an hour. didn't take off. 6. "mechanical problems". 7. kept ppl on the plane for another hour. 8. kicked everybody off saying we weren't taking off on this plane. 9. made everybody wait in a long@$$ line that didn't move while we saw a ticketing agent to rebook our flight (while I held up a DELTA SUCKS sign made with pen and crayon on my sketchbook) 10. hours later after not knowing what to do with us, they placed us in a hotel in downtown SD. 11. We were to take an 8 PM flight the next day to LAX and then 2 hr and 45 min layover. 12. 11:45 PM plane from LAX to Tokyo.... scheduled 4 AM landing in the far east, you kidding me? 13. THEY LOST MY LUGGAGE. ~~*~*~*~*~*~*~* another incident: LAX to Tokyo: "mechanical problems" stayed another hour on the plane. Had them shuttle us to a hotel in the middle of nowhere. Lost luggage on the way there. It fell out of a bus! Next morning, 8 AM plane to Busan, Korea. Seriously, you expect me to go to work on Monday after all this sh*t?! Sorry Delta, I'm so exhausted, sick and tired of you. F*CK YOU guys and your incompetence and sh*tty customer service too. read more

DO NOT FLY WITH DELTA!!!!! I was notified by email today that my flight from JFK to London was cancelled. I booked this flight to attend my granddaughter's graduation in July. I was not given a choice of a refund vs. getting an eCredit. I tried contacting customer service and was on hold for 2 hours and gave up. I tried contacting via the Sky Miles number, Medallion number and even group sales. Delta has taken my money without any means to discuss any options. I am thoroughly disgusted with Delta. I realize these are trying times due to COVID-19 and the recession but a company the size of Delta should have a means of providing some kind of customer service. When I tried to fill out a form for a refund on their website, it asked for my flight number which was DL1. That flight has been cancelled and the form wouldn't take that the information and therefore wouldn't allow me to submit the form. There is no means for me to discuss this with anyone at Delta except possibly going to the Delta Ticket Counter at Sky Harbor Airport. I am so frustrated as I m sure other current customers are. This is no way to run a global business. I'm hoping that my posting gets a response from someone at Delta. read more

He even getting a one star! They kept my brother stuck, having to fly all the way to Vegas or San Francisco from Southern California to get a Covid test to fly back, kept his money three times, saying it was not their fault. He has so many miles with him and has flown around the world, he'll never use them again in through his miles away!!! How sad is that! I don't take care of their good customers, he fiddled with his mask because he couldn't breathe with no air while they were waiting and he got kicked off the plane for touching his mask. Crazy world we got Gestapo everywhere! He was doing everything right, just couldn't breathe with no air on the plane... No one around him, only 40 people on a 200+persons flight! We're getting ready to book a trip back east and a vacation, will use anyone but Delta and American! Sadly they can shove all the saved miles myself, family, biz associates & friends have... Hope your airline biz Sinks~ read more

Can I give a "0" star? Worse impossible: 1/2/15. Flight # 0477. My trip starts with a 14 h delay (yes 14 hours) from Barcelona, Spain to JFK. NOT for weather reasons but for "technical" issues. After the 14 h delay + 10 h flight I request to be invited to the JFK Sky lounge as compensation for the damages and exhaustion. The answer is $50. Completely obnoxious service. After obviously missing my connection I get re-booked on a flight with a 6 h layover at JFK (!). Which again got delayed 3 h because of a "broken pump". Finally get in the plane and arrive to Phoenix (2 days after!) and my checked luggage is not there. Delta Airlines planes are old and falling apart, out of 4 planes I took with them this Christmas, 2 had technical problems. Their customer service is down the drain and when you board and watch their welcome video you have to hear from their CEO that their number 1 priority is our safety and "comfort". Haha Don't make me laugh blood suckers. This is a rolling down the hill airline, which most likely will not be around in 5 years. One of the very few times I've flown Delta and certainly the last. I have already contacted a law firm to start the economic compensation process for the delay on both flights. No mercy with this obnoxious people. read more

I was surprised they have free tv and movies. There was 3 small kids sitting in front of me, I was like oh hell nah, but their mom must've been aware and had headphones and was ready. I will definitely fly them again. read more

delta airlines is one of the worst airlines out there. my flight out of PVD was delayed, sat on the runway for a good 20mins when we arrived in ATL, they forced all of the passengers to do planeside valet bc the overhead bins were smaller than normal so i had to wait another 20mins for my luggage. these series of events caused me to miss my connecting flight to PHX. none of the delta representatives and managers cared. there were no more flights out to PHX that night and they were not willing to provide hotel accomodations and/or a meal voucher so i was stuck in the ATL airport overnight. seriously, one of the worst experiences EVER and i fly a lot. 0* if i could!!!! read more

Delta is apparently winning well deserved awards for lousy service! The NWA/Delta merger has not changed poor management and disenchanted, simply awful employees. When I mentioned my family Delta experience on my Facebook page, there was not one comment that was favorable. Like I have said before the management and rank and file rejects who could not make it for employment at Southwest, populate the staff at Delta.Delta- home of the rejected!!!!!!!!! read more

Had flight from Phoenix to Salt Lake that was delayed over 90 minutes. I got a call at 4:30 am to inform me of this with a message. This delay caused me to miss my connection by just a few minutes. I had to wait an extra 3 hours in Salt Lake. They should have waited 15 minutes since they were the ones late. The Salt Lake flight was also late by 30 minutes! They gave me a $6 voucher for a meal which is not even enough for a salad at the airport! That cost $9. The return flight was also late but since there was a 3 hour layover I did not miss my connecting flight. I they are late they should delay the connecting flight instead of making me wait 3 hours. Delta treats their customers not like customers but like cargo. This was my first and last time flying Delta. 3 out of 4 flights late, not acceptable, and they leave you holding the bag! read more

Two planes today have broken down while trying to get from Montana to Phoenix. Misses my connecting flight and had to wait an extra 3 hours then get on the next plane and check engine light came on so we sat in the plane another hour. read more

My 12 year old daughter was told 20 minutes before baording she couldn't fly to her connection because minors can't travel on the last flight out. However, no one said anything when she checked in or when we confirmed her flight the day before. I felt helpless having my 12 year old daughter half way across the country and they didn't let her fly home!!! No one was helpful!!! My duaghter tried to hand ther lady at the Delta counter the phone so I could talk to her and the lady told her, "I don't want to be yelled at." No wonder their customer service rating is so low on http://www.customerservicescoreboard.com/Delta+Airlines. Also, her luggage made it to Florida. Not her- the most important!!! They charged us extra fees, the money didn't matter, I just wanted my daughter. IT WAS THE WORST EXPERIENCE EVER!!! read more

Sadly, due to no other options was forced to fly Delta again this year. This year was far worse than last year. Boarded flight at 11:30 pm for 11:50 departure. We sat at the gate w/ no ac until 3:30am. IN PHOENIX! We actually almost missed our connecting flight (we were supposed to have a 3 1/2 hour layover). We made our flight, our bags did not. Nothing like starting your vacation in the Bahammas w/o your luggage. So this really is it. I don't care where I have to go. If Delta is the only way there I am not going! Enough is enough! read more

Why anyone is still willing to fly Delta is beyond me! The employees at every step of the following story were rude or just didn't give a sh*t, and it showed. I booked a trip to Kona from Phoenix. My flight from Phoenix to LAX was delayed, I felt lucky the flight at the gate next to us was being canceled. We got to LAX late and I missed my connection to Hawaii. They decided to re-book me on an American Airlines flight instead. I hate American Airlines almost as much as Delta, and was not impressed. Almost missed the new flight because Delta and American are in Different terminals and it takes quite a bit of time to get to other terminals at LAX. Fortunately the flight was delayed while I was still in Security line and I finally made it to Kona. Then there was the return trip. I had to change my flight due to a need to get home sooner than I planned. They charged me $200 change fee, even though my new flight was a less expensive flight than my original flight, fine, I need to get home. Get to the airport in Kona, Delta charges me for my luggage, of course it is expected, but it matters later. So all the passengers are waiting for our Delta flight to LAX, and of course as I have come to expect from Delta, the flight is delayed. We finally get to board, about half of the plane is boarded and they stop the boarding process, and bring in mechanics electrical issue. after sitting there for an hour they decide we can fly and finish the boarding and taxi out. As we are taxiing the electrical system flickers pretty substantially and we are shortly told by the pilot we are taxiing back. We are told that the mechanics will need all passengers off the plane to test the systems and we are all booted back to the waiting area. By this time the airport has closed and as we are being returned to the secure waiting area, they turn off the lights. It takes 10 minutes and someone is finally able to get the lights back on. But the agriculture inspectors have left so we are confined to the area. Delta is thoughtful enough to provide Water and snacks for us since it still 80 degrees and being the Kona airport we are outside. Unfortunately, they brought water and enough potato chips for about half of the 196 people that are trying to get to LAX. We are held hostage by Delta Airlines in the secure area for about 3 hours, the mechanics are saying the plane is not fit to fly, and Delta Corporate refuses to cancel the flight. We were hostages. Finally The flight is canceled and we are shuffled to the original ticketing desk to get vouchers for a hotel and transportation. There are 2 people to help the 196 passengers. We are given 2 $10 transportation vouchers, 3 $10 meal vouchers, a voucher for the Hotel, and a little card that says "Need Help? Call Delta... " and told to call that number in the morning to get re-booked. Then we are sent to the baggage claim to get our bags and told that a bus will be arriving to take us to the hotel we have been given a room at. The "bus" was a 6 person shuttle van, just one. There were almost 200 people to move to downtown Kona, and one 6 person shuttle to take us all. The taxis refused to accept the vouchers, and were charging up to $70 per trip to downtown (that is an issue for my review of the City of Kaliua-Kona). All of the Delta employees had gone home and we we abandoned at the curb. So another 2 hours go by and I finally get a ride to the hotel. In the mean time while waiting my turn I called the help line and got booked on a flight home, but too late to make the appointment that required me to change my flight in the first place. I get checked into my room at the hotel at 5:45 am and need to be back at the airport by 10:45 am to be able to get on my re-booked flight, with another airline. I slept for a few hours and then went to use one of my vouchers and get a bite, nope couldn't use it. Bought a coffee and went to hotel concierge and explained I needed a ride to the airport, and that I have a voucher. She laughed and told me I wouldn't find a ride that way and that she would be happy to get me a cab, but I would need to pay cash and they figure it at about $45 to the airport. When I finally get back to the airport, the new airline charges me a luggage fee, apparently Delta doesn't pay them so I have to. The flight is delayed an hour. Call Delta Help and am advised that they have me booked on another airline and I will not miss the flight. I did make the flight and made it home. The total out of pocket for my trouble with Delta airlines was $380. on top of the original flight cost. Delta has been steadfast in refusing a refund of any of the extra costs. I will be filing complaints with every agency that will listen, and some of the local news stations. I know it was a long story, but take it as a warning... DO NOT FLY DELTA!! read more

I had to take delta from Seattle to Phoenix, and the only available flight had a transfer in Salt Lake City, with what was supposed to be a half hour layover. The flight ended up leaving late and arriving about ten or fifteen minutes late. We might have still been able to make our connection, but we were at the back of the plane and it took another ten or fifteen minutes just to unload the front half of the plane. Despite being told that there would be people in the terminal to direct us to the next gate (because for some reason we couldn't be informed in advance what gate our connection was departing from) when we got off we couldn't find anyone to help us, so we had to take a minute or two to find a reader board and determine what gate we needed. We then practically ran to the next gate only to see the door closing just as we got there. There was nobody staffing the counter there to help us so we stood there watching our flight depart without us. A few minutes later a delta employee showed up told us that they had paged us a few times before they gave up. We told her that we didn't hear them because we were still stuck on their other plane. Just to wrap this up, we had to wait four hours for the next flight and it was even more chaotic and disorganized than the last, being overbooked, not enough room for all of the carry on luggage, and them offering some pitiful incentives to get people to take a later flight or to check their carry on luggage. In closing, I would never again pay to fly delta and I'm not sure I would even take a free flight from them. read more