I moved to Prescott Valley ten years ago. When I got here I was happy to see some of my favorite fast food places were residing here too. Del Taco was a regular visit for me where I came from. I was used to good service and consistent quality.
So why can't this location provide the same thing? I have frequented this location for ten years. There have been periods of time there were good workers. But they don't stick around long. Out of my last ten visits, 7 were disasters. Wrong orders. Left out items. Terrible food. Overcharged. I have also noticed the employees always seem miserable and irritated. Almost like they are in physical pain just being there. No smiles. No "Thank You." No "Please come back soon." It was so depressingly weird I considered passing a note to the drive thru girl that stated "Blink twice if you want me to call the police for help."
After all these years, my family finally decided to stop the insanity in September of 2025. No more Prescott Valley Del Taco for us. So what was the final straw you might ask. Well I will tell you.
My wife and I ordered two combos via the drive thru. We know this current crop of employees are.... Let me put it nicely.. inconsistent. Yeah that is a nice word. A lot nicer than the word I would use privately. So when my wife ordered, she spoke deliberately and concisely. I will have a #6 large with a diet coke. And a #3 large with a Sprite. (I don't remember the actual order numbers, I didn't memorize the menu board.. but you understand what I'm saying.).
We are the only car in the drive thru. Because quite frankly, most people have already given up on this place by this time. We pay for the order and get the receipt. They hand us the bag and one drink. Ummm.. We ordered a number 6 and number 3. We are missing the number 3. The employee looks at us with a blank expression on his face. If I didn't know better, I would guess he was baked out of his gourd. But that isn't possible right?Because the good employees of Del Taco would never light up while working. Right?
So after a stupidly long back and forth conversation, he decides he rang the order up wrong. Yes he charged us for two combos (and gave us one), but he also punched in the wrong combo numbers. He overcharged us by $1.50. So he cancels / refunds our order. He enters the order again. And once again he screws it up. The price is exactly the same as the previous order. You know.. the one he said he overcharged us. Now we are looking for the hidden cameras. This is a prank right? Where is Ashton Kutchner? Nope. The employee messed it up again. In the exact same way.
But we don't care now. Keep the extra $1.50. Just please give us our second burrito, fries and Sprite please. We are handed the second burrito, small fries (not large like we ordered but we don't care at this point, and a Sprite. Finally. Mission accomplished.. We wave goodbye to the Del Taco employee with the bloodshot eyes and blank expression and head home.
Upon arriving home I discover my beef and cheese burrito is not a beef and cheese burrito. It is a bean burrito. And I do mean beans. And only beans. Whomever prepared it did not understand how to wrap a burrito. It looked like a disgusting mass of grossness. I was starving at this point. I didn't care. I ate about half. Threw the rest away. The fries were gross too. Stale. I almost chipped a tooth on one. On the positive side the Sprite was good.
Is this the end of my story? Nope. About an hour after eating the stale fry and half of the burrito.. I noticed something happening. My stomach was gurgling. Talking to me. "Denver buddy.. what did you do to me?" "Denver.. something bad is going on here and I am not happy with you." I tried to explain to my stomach it really wasn't my fault. But he was not buying it. "Denver you moron.. Del Taco messed the orders up 7 out of the last 10 times, are you stupid?" I had no defense. Yes.. I am stupid.
My stomach took it's rage out on me. I threw up. And threw up. And up. And up. Until 3:30 am the next morning. I'm not saying it was the gross bean burrito that I didn't order but received anyway, but well... maybe I am.
So this my friends is the end of my family's relationship with Del Taco. After a ten year up and mostly down journey with DT, we have filed for divorce. I feel this location is a travesty and is tainting the name of Del Taco. Caveat Emptor. read more