I get regular oil changes with them. They are quick and friendly. The other day in zero degree…read moretemps my low tire pressure indicator popped up. Drove to Jensen. And was able to pull into the bay for a courtesy air pressure check. In and out less than 5 minutes.

Floyd was the salesman that helped me find my car, he was so professional, helpful and friendly!…read more10/10 I would recommend going to him. He was very patient with me and helped me find the exact car I wanted! The whole team was extremely helpful and made the car buying process stress free.

I bring my truck here for every service. It's cheaper for them to do my oil changes than myself…read more Super friendly and fairly quick. Can't give them a good enough reference. Military discounts and military friendly! Support this local business Mascoutah, Scott AFB, Shiloh, OFallon...

Do not buy a vehicle here! This place has absolutely the worst customer service I've ever…read moreexperienced. They tell you one thing and they do another. The whole buying experience was shady and unprofessional. When I finally got the car they overcharged me for, it broke down exactly four days later and they made me pay for towing and the enormous cost to fix it. The timing belt was completely worn down, you think that'd be something they would check before they sold the car to someone right? Considering it was their fault for not making sure everything in the car was in good condition, I would have expected them to pay for towing and the cost to fix it. I am really disappointed in my purchase here. I wouldn't recommend this place to anyone, they're a bunch of scammers.

Dear Service Manager,…read more I am writing to formally express my frustration and disappointment regarding the service I received from the service department at Monken's Automotive. I brought my vehicle in for repair on March 20th because it was having issues shifting properly and struggling to accelerate. My father is currently on hospice, so having reliable transportation is extremely important for me right now so that I can travel to see him during this difficult time. Last week I received a call from your service department informing me that my vehicle was finished and ready for pickup. However, the moment I put the vehicle in drive, it immediately began jerking, struggling to move, and failing to shift correctly -- the exact same issue I originally brought it in to have repaired. I immediately returned to the service department and asked if anyone had actually test-driven my vehicle before calling me to pick it up. Ethan informed me that the vehicle did not have enough gas for a test drive. However, the vehicle still had approximately 40 miles of fuel remaining. Regardless, anyone moving the car from the service area to the parking lot should have been able to recognize that the transmission was not shifting properly. Despite the repair not resolving the issue, I was still charged $900. As of today, I am still without a properly functioning vehicle during an extremely difficult time in my life when I need it most. This situation is unacceptable. I trusted your service department to properly diagnose and repair my vehicle. Instead, I was charged a significant amount of money and given back a vehicle with the same unresolved problem. I am respectfully requesting that management review this situation immediately and provide a resolution. At this point, I believe it is reasonable to request either a proper repair at no additional cost or reimbursement for the $900 charge, given that the original issue was not resolved. I would appreciate someone contacting me as soon as possible to discuss how this situation will be corrected. Sincerely, Angelica Garcia

I worked with JJ on trading in and purchasing a vehicle. From the initial availability to…read morediscussing extended warranty and financing, he was a pleasure all the way around. Stayed in communication, never pressured me into a sale and was very transparent. Just a really personable guy that wants to see you get into the right vehicle. It can be an intimidating and overwhelming process to purchase a new vehicles these days and I walked out of several larger dealerships in the area before I found JJ and the entire Monken staff. I can't recommend them enough. JJ, CJ, and Bob were all absolutely fantastic!

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

BUYER BEWARE They lied to me about having the tire in stock for my car. Then when they finally…read morefixed my flat they told me I had a warranty. My SAME blew out a month later (9/29) and I called. They said I COULD have it towed to them but the warranty probably won't cover it. Without even looking at it. Same tire. A little less than a month later. They're also rude. BUYER BEWARE - they are SCAMMERS & liars - the ultimate mechanic you CANT TRUST

I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

Don't go to this dealership at all. There are much better Ford dealerships. I only went to this…read moredealership because the used vehicle I wanted was available, however, if you're not buying a Ford vehicle, they don't treat you very well. They are terrible at explaining the warranty and financial information, they rush you through your process, even though I was there all day waiting for them to finish. I spent more time waiting in a seat than I did talking to my salesperson. They pressure you into a warranty and snuck additional costs into my final price. When I brought it up, they told me I don't have to buy the car. They do all the stereotypical slimy dealership practices. They didn't even give me all of my warranty paperwork... I had to call another Auffenberg dealership to have it emailed to me. My salesperson quit responding after I asked him to send me my warranty information several times. Not only that, they promise you that the extended warranty takes care of "everything" on the car and when you read the fine print, that is a complete lie. I felt misled and scammed when it came to financing and purchasing the warranty. I don't regret the car (because it's not a Ford), but I do regret doing business with this shady dealership. Do yourself a favor: avoid this dump and the terrible customer service they provide.

The service department went above and beyond for us . We stopped here to charge our car , had some…read moreissues and they were very kind and helped us ! We would have been stranded 1000+ miles from home had they not been so caring . Great job guys !

Purchased a car there today. We had priced a 2011 Traverse at another dealer - 20000 miles for…read moreabout 25k. Went to Meier and Eric Stiegman assisted us. He was able to get us into a BRAND NEW Traverse for that same price after finding us several rebates available to us. Mr. Rueter in the finance department was also awesome and made sure to get us the best interest rate he could find for us. We were there for several hours while these gentlemen worked their magic and I can say that everyone we encountered was friendly and seemed genuinely happy to be working for the company. I highly recommend you check out Meier if you're in the area looking for a car. Eric Stiegman is a fantastic salesman and he and Mr. Rueter will do what they can to get you into the car you want at a price you can handle.

Worst Place to EVER buy a motor vehicle from! Terrible Salesman and even worse service department…read more It's a miracle they are still in business.

Karson was very informative, helpful, and kind during the buying process. I've bought from bigger…read moredealerships and have always felt like the salespeople were insincere. Not Karson! Great guy! Kaitlyn was patient, knowledgable, and sweet during our financial portion. Would buy from them again in a heartbeat. By the time we left, we felt like family. Great truck. Great price. Great experience.

A Diamond in the Ruff located in Okawville, IL ... 4 mins off I-64 ... Great Customer Service &…read moreCheck out their World-Class Service Department ... Family Owned & Operated!

The last vehicle I bought was from McGinley and had a great experience. Unlike any dealership I…read morehave ever been to and I will definitely be back. The sales person took the time to get to know me and was fair and honest from the start. You don't get that these days!

These guys obviously have no idea what they are doing... won't listen to what the issue is and have…read moreno interest in fixing what they never actually fixed in the first place after an accident.... will never go back!!!

Although I ultimately did not purchase my Hummer from this dealership, I wanted to leave a review…read morebecause of the excellent experience I had working with David Clark. David was professional, responsive, transparent, and followed through on every commitment he made. He worked hard to earn my business, provided one of the most competitive Hummer EV lease offers I received, and was always quick to answer questions and provide updated information. In the end, my daughter strongly preferred a black Hummer that I found elsewhere, so I chose a different vehicle. The decision was based on the vehicle configuration, not the dealership experience. I truly appreciated David's professionalism throughout the process. Even though they did not get the sale, they earned my respect. I would not hesitate to work with David and this dealership again, and I would recommend contacting him if you are shopping for a GMC or Hummer EV. Thank you again for all the effort and professionalism. It was greatly appreciated.

Harley Davidson in O Fallon Illinois will work on your Honda cycle if it is over ten years old…read moreunlike Holzhauer. And they are happy to take it.