Do not go here unless you absolutely, positively have to…read more Spent $2,000 on my AC and it still leaks, like I told them originally, but they couldn't find it so they replaced everything. On top of that, one of the seemingly 14 times I picked my car up from them, my wheels almost fell off. the rear wheel was wobbling. They forgot to put all the lugs back on. I work in Highland and live in Edwardsville, so now I go to Mark's Muffler - very fair, honest and best of all, competent. If you can't make it to Edwardsville, check out Jacober's. I've had them service a couple of my cars, a little spendy, but at least competent.

Neither my husband nor I will ever bring our cars here again. They broke things on my husband's…read morecar and made it worse than it was before he brought it in. He literally had to buy a new car after they tried to "fix" it. I hate to do it, but as nice as they are I need a COMPETENT mechanic and they aren't it. I brought my car in to have the door fixed and they told me I needed a $1300 part to fix it. I took my car to the place I bought it and they fixed the door with a 12 cent metal washer. Go somewhere else.

Best. Place. Ever…read more We broke down on a Saturday. They towed us here and are currently taking a look at our car even though they could've told us to wait until Monday. Never had a better experience with a mechanic.

On my way to California, my RV broke down. Not only did ADR send a tow truck to me in record time,…read morethey allowed my father-in-law and I to plug-in for the evening until they could get to it. The entire staff was helpful, friendly, let me bring my dogs inside in the air-conditioning, and showed genuine concern for our well-being. The owner's daughter even brought us lunch! My RV was finished well within a reasonable time frame for the age and condition of the vehicle; the mechanics were incredible. No one likes to get a car/truck/RV repair bill but every penny here was well worth it.

This was the only one in Highland, IL. That would come out and jump start my car. Keith's…read moreAutomotive got us in immediately replaced the battery and we was on are way, at reasonable price. THANK YOU I would highly recommend KEITHS AUTOMOTIVE.

I have a volvo so it is hard to find a shop to work on it. Not only did Keith's get me right in,…read morebut fixed it and was able to use my extended warranty to save me money. They are FANTASTIC!

Stopped in on 1/14/26 to see when a front disc brake replacement could be scheduled for my car, the…read moremanager said he could do it right away so we told him ok. While there we had the engine air filter and cabin air filter replaced, brakes replaced also the brake system oil replaced and spark plugs changed. All work was completed in about little less than 2 hours. Great and quick service. Thanks guys. Work was completed at a very fair price!

Was quoted hundreds less than the final bill. We requested a specific service. They called and…read moretold us we had to have more things done and gave us an 1100 dollar quote (initial budget was 500) When my husband picked up the car the final bill was almost 1400 dollars. The driveway to get into this place is also a disaster - it's nothing but huge potholes everywhere. With what they gouge you for they can afford to fix that. I looked online after we took the car in to see what these repairs cost on average and it's 800 to 1000 so how we ended up with an almost 1400 dollar bill is beyond me. They're lucky they got to deal with my husband and not me because I'd have told him where to shove their bill. A BBB report is being filed. I don't do well with being taken advantage of by unprofessional chains who fleece people with unnecessary repairs and costs. Imagine what this kind of thing does to hard working people who don't see it coming. We were fortunate enough to afford it - many people are not and that is what really makes me mad.

A quick update to Sean. My check engine light has never come back on so you got whatever was…read morecausing it with the repair. Kudos!'

They did a great job doing some body repair work on my car. And, they cleaned my car inside and…read moreout before I picked it up!! Super friendly and a fast turn around on my repair - would highly recommend!!

While it may take some time to get your car into the garage, I have always been treated fairly and…read moretheir prices are reasonable. Would recommned them anyday!

I wouldn't send my dog to this place. Not a full month after I got the car the air conditioner went…read moreout and they said they are not at fault and I didn't even have the car six months and the transmission started going out. they love using the one technique when trying to contact you so they can say you're at fault for no communication and the fact that they had me at 15,000 and the best I could get me a 2011 I know my credit was not good but it's better than that.

I dropped my vehicle off for an oil change and tire rotation. The tires were not rotated. The…read moreright rear tire has a scuff mark on the side wall that was there when the vehicle was dropped off (the other 3 do not have scuff marks). Kyle called and told me the service was completed, but that I also needed a 4 wheel drive service to swap out the fluids and that would be an additional $580 dollars, I declined the service. I looked at the maintenance schedule that came with the truck when I bought it new it does not show that service until 97,500 miles, I am at 62,000 miles. (The same service was offered and declined at the previous service.) The chart on Greg and Kyle's desks that the dealership is using to show when the services are due appears to be the severe driving conditions chart. I feel like they are pushing services that are not yet due and just assuming the severe conditions apply to all. When I picked up the vehicle on 2/13/25 the tire with the scuff mark was still on the right rear, but I was still charged for the tire rotation that obviously was not done. I called and talked to Kyle who I had done the drop off and pick up with, he said he would check with the tech and call me back. Kyle called back and said according to the tech they were rotated, he said his manager was out but he would have him call me back on Monday 2/17/25. Mark called on 2/17/25 and informed me that he was aware of the situation and had talked to the tech, and the shop steward and they both said the tires were rotated, and he would have to stand behind his guys. He said he did not want to lose me as a customer so he offered to give me a refund on the tire rotation. I told him I did not think the refund would repair the trust that had been lost. Mark said he hoped I would continue to do business with them. He said he would dig into it, I said I would wait to hear back from him. 2/18/25 I called Mark and he said there was nothing else to dig into, he stands behind his crew 110 percent, but he would have the office issue a refund and have it mailed to my address. I asked how is it possible to rotate the tires and have the same tire still on the right rear. He said he could not explain it. I told him you can't fix a problem that you won't admit. I said I don't think I will be doing business there in the future. He said that was my choice, but I am the one walking away. I told him I don't feel I can trust Steve Schmitt for my needs any more. He said he could not believe I would throw away a six year relationship over a tire rotation. I also asked Mark the service manager how is it possible to rotate the tires without removing any of the dust from the lug nuts or wheels. Again he had no answer. He did ask me if I had checked the inside of all the tires to see if the scuff had been turned to face inward. I asked him when do they ever remove the tires from the rims and then rebalance them during a tire rotation. Oh yes and they are raised white letter tires, the lettering is only ever on one side of the tire and they are all still facing out. We also vaguely discussed my extended warrantee that will still be good until October of 2025, and Mark informed me it depends on which extended warrantee I purchased, but it may or may not be good at other GM dealerships. Another thing for me to wonder about in the trust area. So I am left waiting for a $30 check, and a set of tires that still need to be rotated, and the need to find a new place to take my vehicle for the rotation and any future services. It really is a shame that all of this happened (I wonder if it happened before and I just trusted them and never really checked for six plus years). I honestly bragged all the time out at the base on how well I was treated, and that I get a free loaner every time I take my truck in for service. But now I will have a different story to tell of how the Steve Schmitt dealership should not be trusted. This is so frustrating.

Do not do business with Steve Schmitt GMC. Gm state that it and their Dealers are committed to…read morequality products and customer satisfaction. What a lie. Chinese & Japanese made junk parts sold at a fantastic markup. My complaint air bag replacement: GM dealers will replace any worn, damaged connections at no charge!! NOT AT STEVE SCHMITT. They charge $165.00 per man hour to do a diagnosis. They blame the high cost of their UNION LABOR. Mechanics are paid about $20.00 per hour and made to furnish their own tools. Schmitt's chief of mechanic's is so dumb he cannot tell me what is wrong with my dash lighting up and showing " check air bag soon". They will try pouring a bucket full of shit over your head and you the customer is supposed to like it!! Then tell you they would like your continued business. Shame on Steve Schmitt submitted by Jake Show 7/3/23

The last vehicle I bought was from McGinley and had a great experience. Unlike any dealership I…read morehave ever been to and I will definitely be back. The sales person took the time to get to know me and was fair and honest from the start. You don't get that these days!

Long story short. Stay away from this dealer. They are the most misleading, deceiving and dishonest…read moredealer I have ever dealt with. And to top it off, they yell at their customers and pretty much call them liars straight to their face.

This has been my go to shop for several years. I love that they are a NAPA Automotive shop and use…read morequality parts. The service is always exceptional. Highly recommend

Had all my brakes done as it was a good price, and the pads had a lifetime warranty. Went to…read morefirestone for an alignment (I have the lifetime alignment package there) and was informed my front brake pads were on backwards (interior pads on exteriors and vice versa) went back to St Jacob and was told that was not possible to do and that I must have not understood, they called firestone and then told me they would investigate it. Turns out firestone was correct. Fast forward 20k miles and front pads are bare but I have moved across the country, so I had brakes redone at a dealer. Fast forward another 15k (35K total) miles and rear brakes are almost bare, I am back in the area, so I ask about the warranty. I am told that all the records are in their old system, and they don't have access to any of them so I will need my original receipt and that without it they won't help. Save yourself a headache in the future and pay a just a little bit more at a longer established business.