1. Jascur Speed Lube

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Highland, IL

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Jascur Speed Lube

5.0 (1 review)
Open • 8:00 am - 6:30 pm

Services - Jascur Speed Lube

Oil changes

Routine automotive maintenance

Jascur Speed Lube Photos

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2 years ago

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Steve Schmitt Chevy Buick GMC - untitled

Steve Schmitt Chevy Buick GMC

(25 reviews)

Going to a lot of dealerships that just wouldn't give me the time of day after seeing my trade in…read morevalue and credit score I was demoralized and just gave up on trying to get a new vehicle. I was then told to go see the guys over at Steve Schmitt in Highland, Il. and they could help. Being very optimistic after seeing everyone, I went. I must say, from the first meeting and handshake to the last, they were very professional and very personable. No rushing or not listening to what my needs were. I will say that Vince Marty in finance worked hard for me to get into a new car and that Mike McBride was the best salesman I've met. They both treated my like a person and not just a number. If you are tired of the other dealerships or just want to go to the best group of people the first time, I highly recommend seeing these two gentlemen over at Steve Schmitt in Highland, Il. I know ill be there for all my future vehicle purchases.

I dropped my vehicle off for an oil change and tire rotation. The tires were not rotated. The…read moreright rear tire has a scuff mark on the side wall that was there when the vehicle was dropped off (the other 3 do not have scuff marks). Kyle called and told me the service was completed, but that I also needed a 4 wheel drive service to swap out the fluids and that would be an additional $580 dollars, I declined the service. I looked at the maintenance schedule that came with the truck when I bought it new it does not show that service until 97,500 miles, I am at 62,000 miles. (The same service was offered and declined at the previous service.) The chart on Greg and Kyle's desks that the dealership is using to show when the services are due appears to be the severe driving conditions chart. I feel like they are pushing services that are not yet due and just assuming the severe conditions apply to all. When I picked up the vehicle on 2/13/25 the tire with the scuff mark was still on the right rear, but I was still charged for the tire rotation that obviously was not done. I called and talked to Kyle who I had done the drop off and pick up with, he said he would check with the tech and call me back. Kyle called back and said according to the tech they were rotated, he said his manager was out but he would have him call me back on Monday 2/17/25. Mark called on 2/17/25 and informed me that he was aware of the situation and had talked to the tech, and the shop steward and they both said the tires were rotated, and he would have to stand behind his guys. He said he did not want to lose me as a customer so he offered to give me a refund on the tire rotation. I told him I did not think the refund would repair the trust that had been lost. Mark said he hoped I would continue to do business with them. He said he would dig into it, I said I would wait to hear back from him. 2/18/25 I called Mark and he said there was nothing else to dig into, he stands behind his crew 110 percent, but he would have the office issue a refund and have it mailed to my address. I asked how is it possible to rotate the tires and have the same tire still on the right rear. He said he could not explain it. I told him you can't fix a problem that you won't admit. I said I don't think I will be doing business there in the future. He said that was my choice, but I am the one walking away. I told him I don't feel I can trust Steve Schmitt for my needs any more. He said he could not believe I would throw away a six year relationship over a tire rotation. I also asked Mark the service manager how is it possible to rotate the tires without removing any of the dust from the lug nuts or wheels. Again he had no answer. He did ask me if I had checked the inside of all the tires to see if the scuff had been turned to face inward. I asked him when do they ever remove the tires from the rims and then rebalance them during a tire rotation. Oh yes and they are raised white letter tires, the lettering is only ever on one side of the tire and they are all still facing out. We also vaguely discussed my extended warrantee that will still be good until October of 2025, and Mark informed me it depends on which extended warrantee I purchased, but it may or may not be good at other GM dealerships. Another thing for me to wonder about in the trust area. So I am left waiting for a $30 check, and a set of tires that still need to be rotated, and the need to find a new place to take my vehicle for the rotation and any future services. It really is a shame that all of this happened (I wonder if it happened before and I just trusted them and never really checked for six plus years). I honestly bragged all the time out at the base on how well I was treated, and that I get a free loaner every time I take my truck in for service. But now I will have a different story to tell of how the Steve Schmitt dealership should not be trusted. This is so frustrating.

Jascur Speed Lube - autorepair - Updated October 2026

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