Stopped in on 1/14/26 to see when a front disc brake replacement could be scheduled for my car, the…read moremanager said he could do it right away so we told him ok. While there we had the engine air filter and cabin air filter replaced, brakes replaced also the brake system oil replaced and spark plugs changed. All work was completed in about little less than 2 hours. Great and quick service. Thanks guys. Work was completed at a very fair price!

Was quoted hundreds less than the final bill. We requested a specific service. They called and…read moretold us we had to have more things done and gave us an 1100 dollar quote (initial budget was 500) When my husband picked up the car the final bill was almost 1400 dollars. The driveway to get into this place is also a disaster - it's nothing but huge potholes everywhere. With what they gouge you for they can afford to fix that. I looked online after we took the car in to see what these repairs cost on average and it's 800 to 1000 so how we ended up with an almost 1400 dollar bill is beyond me. They're lucky they got to deal with my husband and not me because I'd have told him where to shove their bill. A BBB report is being filed. I don't do well with being taken advantage of by unprofessional chains who fleece people with unnecessary repairs and costs. Imagine what this kind of thing does to hard working people who don't see it coming. We were fortunate enough to afford it - many people are not and that is what really makes me mad.

I dropped my vehicle off for an oil change and tire rotation. The tires were not rotated. The…read moreright rear tire has a scuff mark on the side wall that was there when the vehicle was dropped off (the other 3 do not have scuff marks). Kyle called and told me the service was completed, but that I also needed a 4 wheel drive service to swap out the fluids and that would be an additional $580 dollars, I declined the service. I looked at the maintenance schedule that came with the truck when I bought it new it does not show that service until 97,500 miles, I am at 62,000 miles. (The same service was offered and declined at the previous service.) The chart on Greg and Kyle's desks that the dealership is using to show when the services are due appears to be the severe driving conditions chart. I feel like they are pushing services that are not yet due and just assuming the severe conditions apply to all. When I picked up the vehicle on 2/13/25 the tire with the scuff mark was still on the right rear, but I was still charged for the tire rotation that obviously was not done. I called and talked to Kyle who I had done the drop off and pick up with, he said he would check with the tech and call me back. Kyle called back and said according to the tech they were rotated, he said his manager was out but he would have him call me back on Monday 2/17/25. Mark called on 2/17/25 and informed me that he was aware of the situation and had talked to the tech, and the shop steward and they both said the tires were rotated, and he would have to stand behind his guys. He said he did not want to lose me as a customer so he offered to give me a refund on the tire rotation. I told him I did not think the refund would repair the trust that had been lost. Mark said he hoped I would continue to do business with them. He said he would dig into it, I said I would wait to hear back from him. 2/18/25 I called Mark and he said there was nothing else to dig into, he stands behind his crew 110 percent, but he would have the office issue a refund and have it mailed to my address. I asked how is it possible to rotate the tires and have the same tire still on the right rear. He said he could not explain it. I told him you can't fix a problem that you won't admit. I said I don't think I will be doing business there in the future. He said that was my choice, but I am the one walking away. I told him I don't feel I can trust Steve Schmitt for my needs any more. He said he could not believe I would throw away a six year relationship over a tire rotation. I also asked Mark the service manager how is it possible to rotate the tires without removing any of the dust from the lug nuts or wheels. Again he had no answer. He did ask me if I had checked the inside of all the tires to see if the scuff had been turned to face inward. I asked him when do they ever remove the tires from the rims and then rebalance them during a tire rotation. Oh yes and they are raised white letter tires, the lettering is only ever on one side of the tire and they are all still facing out. We also vaguely discussed my extended warrantee that will still be good until October of 2025, and Mark informed me it depends on which extended warrantee I purchased, but it may or may not be good at other GM dealerships. Another thing for me to wonder about in the trust area. So I am left waiting for a $30 check, and a set of tires that still need to be rotated, and the need to find a new place to take my vehicle for the rotation and any future services. It really is a shame that all of this happened (I wonder if it happened before and I just trusted them and never really checked for six plus years). I honestly bragged all the time out at the base on how well I was treated, and that I get a free loaner every time I take my truck in for service. But now I will have a different story to tell of how the Steve Schmitt dealership should not be trusted. This is so frustrating.

Do not do business with Steve Schmitt GMC. Gm state that it and their Dealers are committed to…read morequality products and customer satisfaction. What a lie. Chinese & Japanese made junk parts sold at a fantastic markup. My complaint air bag replacement: GM dealers will replace any worn, damaged connections at no charge!! NOT AT STEVE SCHMITT. They charge $165.00 per man hour to do a diagnosis. They blame the high cost of their UNION LABOR. Mechanics are paid about $20.00 per hour and made to furnish their own tools. Schmitt's chief of mechanic's is so dumb he cannot tell me what is wrong with my dash lighting up and showing " check air bag soon". They will try pouring a bucket full of shit over your head and you the customer is supposed to like it!! Then tell you they would like your continued business. Shame on Steve Schmitt submitted by Jake Show 7/3/23

This was the only one in Highland, IL. That would come out and jump start my car. Keith's…read moreAutomotive got us in immediately replaced the battery and we was on are way, at reasonable price. THANK YOU I would highly recommend KEITHS AUTOMOTIVE.

I have a volvo so it is hard to find a shop to work on it. Not only did Keith's get me right in,…read morebut fixed it and was able to use my extended warranty to save me money. They are FANTASTIC!

A quick update to Sean. My check engine light has never come back on so you got whatever was…read morecausing it with the repair. Kudos!'

They did a great job doing some body repair work on my car. And, they cleaned my car inside and…read moreout before I picked it up!! Super friendly and a fast turn around on my repair - would highly recommend!!

The last vehicle I bought was from McGinley and had a great experience. Unlike any dealership I…read morehave ever been to and I will definitely be back. The sales person took the time to get to know me and was fair and honest from the start. You don't get that these days!

Long story short. Stay away from this dealer. They are the most misleading, deceiving and dishonest…read moredealer I have ever dealt with. And to top it off, they yell at their customers and pretty much call them liars straight to their face.

We have been taking our cars to Z-1 for nearly 19 years and we have always been more than satisfied…read morewith their service! From routine service like oil changes to towing our car late on a rainy Friday night, cleaning out chopped up mice in our AC fan on a hot day, tracking down an unheard of issue with our brakes - they have always been there to keep our vehicles running and keep us safe on the roads. everyone in the shop is friendly and professional. We recently were in the shop when a young man on his way home for Christmas had an expensive breakdown and did not know how he was going to pay for the parts and labor to get his car running again. Josh went above and beyond and generously found a way to get the car repaired so the young man could get back on the road. great mechanics and great people!

Got stranded with a flat tire in Vandalia on a Sunday and John-driver responded asap to tow my car…read moreto the nearest Walmart auto care that was 3 miles away. John was super friendly and professional while transporting us two ladies (myself and my daughter) to our destination. Note-They only take Cash and Check per the Owner. But I would Highly Recommend this company and John. I felt very safe using their services.

I would leave no stars if I could twice they took my car apart did not fix it Either time I…read moresupplied all the parts all the everything that was needed to fix it but still after two days of having it from seven in the morning till close, they could not fix it, but they are charging me for something they couldn't fix. I am super unhappy with their service and will not be using them again or referring them to anyone else.

After a super cold weekend I went to leave and take my daughter to school. Well as we were already…read morein a rush, the car would not start. I called Bill & Joes at 7:36am and spoke with Steve, he took my information and let me know that someone would be headed my way. Within maybe 5 to 10 minutes the driver arrived and jumped my car. He was super polite and I let him know how grateful I was for his help. I was then able to get my daughter to school without being late. Thank you Bill & Joes, you guys are the best!!

We broke down with our fifth wheel in July on I-70 and Jacobers was the closest place to take our…read more camper. They very very nice and after they determined it was worse than first thought, they kept our camper for 3 months while we all dealt with Traverlers Insurance (Do not ever go with Travelers Insurance). We made a couple trips back there from Colorado. They found a place that could fix it and helped us out in so many ways! Just a first Rate shop! The best shop and I would highly recommend!

Thank you so much to the guys and especially the owner for getting us back on the road and taking…read morethe time out to help us figure out what was wrong with our truck! I would definitely recommend this place to anyone in need of repair! You got us back on the road to make it our family's wedding! We were just traveling through on a Friday night at almost 5:00 and he stayed around to make sure that we were taken care of and able to finish our travels! Thank you so much! #ThankfulVeteranAndDeputy