Cole helped me today. What a kind and helpful young man. Give this man a raise! I love my…read moreneighborhood O'Reillys

Excellent customer service! Helped me through every need I had. They walked ne through every…read moreprocess on how to do and what to do with my car. I'd recommend this store to any one of my friends and family memebers!

I still need a Motorcraft gascap for my mercury. Online said they had one, called the store to make…read moresure. Answer i got was "yeeap" from beard and glasses. Limp my car there to have him slap some one size fits all cap down on the counter. Said they're all lile that. Goddamn shite show.

Matthew was extremely patient working with me on some issues my vehicle was having. What could…read morehave been a very frustrating situation was made pleasant by his good attitude and willingness to go above and beyond to try and help me out of a jam. Ultimately I had to go to the dealer for further diagnosis, but I'm glad I stopped here first. Highly recommend.

Had an appt to sell our son's car, and wouldn't you know it the battery was dead! Decided we didn't…read morewant to risk issues for the new buyer, so I called this Autozone to confirm they had a battery in stock and could install if we came up. Associate was courteous, said they had one for us and to come on up they'd get it installed in a few minutes. Sounded great. Once there though, it was a bit of a mess. They sold us a battery but then figured out they misplaced the tools to do the install. Sent us to the O'Fallon Autozone with the uninstalled battery and apologies. When we arrived there, we learned they sold us the wrong battery too. Luckily the O'Fallon store was a bit more on top of things and got everything fixed for us pretty quickly. Given the experience at the Fairview Heights store, probably won't return.

please bring back the manager you had before the remodel- she ran a tight ship- i check online for…read moreparts and it says yes its in store = in store fairview heights, i go up there and all the sudden nope, told its not in stock. If i go in it seems like mass confusion now, just saying train em up. also ? why have the only HUB on this side of the river if it dont have the parts? just wondering.

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Mike in finance was AMAZING & Mike the salesman. Great…read moreexperience. Quick. Allowed me to search and drive without trying to force me to buy. They were able to answer every question. They were patient. And knowledgeable. Mike in finance really did amazing especially with finding the lowest interest rate & communicating flexible. He wants you to save money and get the best interest rates and deals. I appreciated that so much!

To start, having someone at the auto center counter would be nice. Watched 3 people walk by me not…read moreone person acknowledged me at the counter and neither one was working on a car. Then when someone came from the shopping floor said it would be 1 hour and 1/2 for an oil change, he didn't even look at the system and mind you there was no cars in line and No cars on the oil change Rack. I typically go to Valvoline for my oil changes and figured I'd give walmart a try.... I'll stick to paying more for better service and time.

We had our oil changed yesterday at Walmart automotive at ofallon il yesterday after being told we…read morewere 2 in line it took them 3.5 hours with excuses only that there were appointments ahead of us that they failed to tell us we took car home and my husband checked oil stick to discover they lied charged us and never changed the oil it had black still in it and we had purchased the synthetic oil change This is complete Fraud in my opinion so we took car back to them and Katrina automotive manager was so cold about it no apology no offer for refund but did check our oil and agreed it was dirty and took it back in and put new oil in what is wrong with Walmart that they get by with this how many customers are the doing this too Fraud Fraud Fraud

Kreg and everyone here was so helpful, this was by far the smoothest experience our family has had…read moreat a dealership definitely buy your car here they worked with us and got the best deal in town and Kyle was so helpful with the mountain of paperwork he broke everything down perfectly we will definitely be buying from here again!

I bought a new car there and they told me I get one year of oil changes free. My first oil change…read morewas for free, but they did not forgot to calibrate the car computer after they performed a wheel alignment on my vehicle. I didn't make it a quarter mile and my car was telling me to take it to the dealership, so I turned around and went back and it took them another hour to realign the car wheels and calibrate the computer. I scheduled my second oil change and when I got to the dealership, they told me I only got one free oil change, and I would have to pay for the rest. I explained to him that I was told when I bought the car, that I would get a year of free oil changes and he again said only the first ones free, so I told never mind I will change it myself. I will never go back to that dealership.

I came here to get tires for my vehicle. On the sign, the price is posted at $20 per tire.As is…read morealso bought a middle council tray from a car while I was there , the total from my 4 tires and middle council piece was a $133.I was not offered a receipt. But I had paid with a credit card. After I'd left this store.I told my friend what I paid for the tires and he was very surprised because he had never paid that much money for tires there before.And I assumed that probably they overcharged me and charged me maybe ring me in for 5 tires, instead of the 4 that I purchased. I called down there and tried to explain what I thought had happened and that I had been overcharged, and that I didn't have a receipt, because I was not offered one at all. The person on the phone was extremely rude to me. I asked to speak with a manager, but they just put me on hold and then hung up on me. I called back again, same thing happened. I asked to speak to someone else, put me on, hold, hung up on me so then I decided to go down there, talk to somebody in person when I got there, of course, they knew who I was. Probably the only female that had been there that morning. They ran back into the office notified my arrival, but then completely ignored me.\n Finally, an employee came out to talk to me. And\n Told me that, since I had bought 4 tires. It was more expensive because it was a full set. Which is odd because it's actually the direct opposite. It's less expensive when you buy off 4\n He asked if my tires had an orange line on them, which made them a set and no, they did not 3 of the 4 had an orange line but they did not all have line painted on them. They refuse to give me a receipt.They would not look up my order by the receipt number.They one hundred percent know I only bought four tires , and they charge me the price of 5. If you're a woman, don't ever go here because they will 100% rip you off, they are a bunch of crooks.

No, no no no no!…read more Avoid this place. I wasted my time and gas to get there so you don't have to. You are welcome! They can't tell you if they have a certain car or not, it's $2 just to walk around. You cant bring in cutting tools, and they won't cut a part off for you. (It was only two friggin stripped nuts and I had a reciprocating saw in my car)!!

I purchased my 2022 Nissan Murano at Jack Schmitt in May,2023. the car caught my eye with its…read moreinterior and exterior color and had very low milage. I had previously test drove a VW Tiguan, Mazda CX50 and Buick Envision. I had a hard time deciding as I had some good contenders. Some deciding factors were the APR rate, warranty etc. I really wanted a CD player and V6 engine and happy the Nissan offered both. After making the purchase, I went thru with a few big concerns with my sales consultant, Gayla Porritt. She listened and I was able to walk away with a happy purchase. I assured them I would rate them the best if they addressed these concerns as I wanted to be a satisfied customer. They came through for me! I would recommend Gayla as she is like a good friend that would listen and be there for you. Sharon Schnieder

I purchased a XTS Cadillac from Jack Schmitt a couple of days ago.My wife and I Had a very good…read moreexperience at this dealership.Gayla was very nice and professional and so was the financial manager,the warranty manager also was very professional and nice.This is a great place to shop for cars.This dealership in my book gets five stars.I highly recommend this company.

I got truly great service and honest repairs to my 2014 Mustang. I was VERY pleased. They even…read moredrove me home so I wouldn't have to wait! This is definitely my new car repair shop. And hopefully I won't need them for a long time...

Got me in in a pinch. But horrible expensive. The estimate texted over $700. I approved. Pick up…read more$1000. Never again

I have to agree with others that Bruce's Auto Repair is the place to go. I was in town from…read moreLafayette, LA when my car developed a pronounced noise that sounded like a problem with my front left shock/strut assembly. Not wanting to take a chance with a 740 mile drive ahead of me, I looked up the highest rated ASE Mechanic in the area and that was Bruce's Auto Repair. Although he was swamped with business, the owner took time to test drive my car and tighten some things up, so I could safely get back home and have my local ASE mechanic check it out. While he didn't charge me despite my protests, I'd say that by the number of cars being repaired or waiting to be repaired his rates are reasonable. I'm back in LA now, but If I still lived in the O'Fallon, IL area, Bruce's Auto Repair would definitely be my mechanic!

Can not say enough good things about Bruce's. He's the best one no doubt.My adult daughter goes…read morethere as well.