Overall experience was challenging: Front counter experience…read more-- She seemed unfamiliar with their own products and carried an attitude that suggested she greatly disliked her job, which set a negative tone immediately. Improper hitch placement -- The hitch installed on my Santa Fe sits about 6 inches back from the bumper edge, creating avoidable functional issues. Unsafe recommendation -- Their only solution was to "buy a longer adapter," even though my hatch does clear my trailer stands by only ~¾", this means the handle will inevitably hit the hatch. I won't be back and I cannot recommend this business

Great service and a variety of products. Staff is very knowledgeable about the products and able to…read moreoffer great insights about those products.

Cole helped me today. What a kind and helpful young man. Give this man a raise! I love my…read moreneighborhood O'Reillys

Excellent customer service! Helped me through every need I had. They walked ne through every…read moreprocess on how to do and what to do with my car. I'd recommend this store to any one of my friends and family memebers!

I still need a Motorcraft gascap for my mercury. Online said they had one, called the store to make…read moresure. Answer i got was "yeeap" from beard and glasses. Limp my car there to have him slap some one size fits all cap down on the counter. Said they're all lile that. Goddamn shite show.

Matthew was extremely patient working with me on some issues my vehicle was having. What could…read morehave been a very frustrating situation was made pleasant by his good attitude and willingness to go above and beyond to try and help me out of a jam. Ultimately I had to go to the dealer for further diagnosis, but I'm glad I stopped here first. Highly recommend.

Had an appt to sell our son's car, and wouldn't you know it the battery was dead! Decided we didn't…read morewant to risk issues for the new buyer, so I called this Autozone to confirm they had a battery in stock and could install if we came up. Associate was courteous, said they had one for us and to come on up they'd get it installed in a few minutes. Sounded great. Once there though, it was a bit of a mess. They sold us a battery but then figured out they misplaced the tools to do the install. Sent us to the O'Fallon Autozone with the uninstalled battery and apologies. When we arrived there, we learned they sold us the wrong battery too. Luckily the O'Fallon store was a bit more on top of things and got everything fixed for us pretty quickly. Given the experience at the Fairview Heights store, probably won't return.

please bring back the manager you had before the remodel- she ran a tight ship- i check online for…read moreparts and it says yes its in store = in store fairview heights, i go up there and all the sudden nope, told its not in stock. If i go in it seems like mass confusion now, just saying train em up. also ? why have the only HUB on this side of the river if it dont have the parts? just wondering.

I had a great experiences and test drive with John Weilmuenster..would definitely recommendread more

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

This is my third Honda. These guys have taken great care of me in both sales and service. It osts…read morereal money to take a car exclusively to the dealer, but I truly feel they've always done right by me. The service agents are very knowledgeable. They explain things well and cheerfully put up with my questions (I'm not a car guy), communicate well, and get the job done. I recommend!

BEWARE: The sales manager agreed to an out‑the‑door price…read morefor the vehicle with full knowledge that I would be paying by credit card. I stated this upfront and specifically asked whether using a credit card would affect the price. My friend who was with me also asked the same question. We were both assured it would not make any difference. Despite that assurance, the dealership later added more than $850 in undisclosed credit‑card surcharges--charges that were neither disclosed verbally nor posted anywhere. I only discovered them when reviewing my credit‑card statement. When I contacted the dealership about the issue, their proposed solution was for me to come in and pay with a check so they could reverse the credit‑card transaction. Unfortunately, by that time, the credit‑card bill had already been paid.

I came here to get tires for my vehicle. On the sign, the price is posted at $20 per tire.As is…read morealso bought a middle council tray from a car while I was there , the total from my 4 tires and middle council piece was a $133.I was not offered a receipt. But I had paid with a credit card. After I'd left this store.I told my friend what I paid for the tires and he was very surprised because he had never paid that much money for tires there before.And I assumed that probably they overcharged me and charged me maybe ring me in for 5 tires, instead of the 4 that I purchased. I called down there and tried to explain what I thought had happened and that I had been overcharged, and that I didn't have a receipt, because I was not offered one at all. The person on the phone was extremely rude to me. I asked to speak with a manager, but they just put me on hold and then hung up on me. I called back again, same thing happened. I asked to speak to someone else, put me on, hold, hung up on me so then I decided to go down there, talk to somebody in person when I got there, of course, they knew who I was. Probably the only female that had been there that morning. They ran back into the office notified my arrival, but then completely ignored me.\n Finally, an employee came out to talk to me. And\n Told me that, since I had bought 4 tires. It was more expensive because it was a full set. Which is odd because it's actually the direct opposite. It's less expensive when you buy off 4\n He asked if my tires had an orange line on them, which made them a set and no, they did not 3 of the 4 had an orange line but they did not all have line painted on them. They refuse to give me a receipt.They would not look up my order by the receipt number.They one hundred percent know I only bought four tires , and they charge me the price of 5. If you're a woman, don't ever go here because they will 100% rip you off, they are a bunch of crooks.

No, no no no no!…read more Avoid this place. I wasted my time and gas to get there so you don't have to. You are welcome! They can't tell you if they have a certain car or not, it's $2 just to walk around. You cant bring in cutting tools, and they won't cut a part off for you. (It was only two friggin stripped nuts and I had a reciprocating saw in my car)!!

I purchased my 2022 Nissan Murano at Jack Schmitt in May,2023. the car caught my eye with its…read moreinterior and exterior color and had very low milage. I had previously test drove a VW Tiguan, Mazda CX50 and Buick Envision. I had a hard time deciding as I had some good contenders. Some deciding factors were the APR rate, warranty etc. I really wanted a CD player and V6 engine and happy the Nissan offered both. After making the purchase, I went thru with a few big concerns with my sales consultant, Gayla Porritt. She listened and I was able to walk away with a happy purchase. I assured them I would rate them the best if they addressed these concerns as I wanted to be a satisfied customer. They came through for me! I would recommend Gayla as she is like a good friend that would listen and be there for you. Sharon Schnieder

I purchased a XTS Cadillac from Jack Schmitt a couple of days ago.My wife and I Had a very good…read moreexperience at this dealership.Gayla was very nice and professional and so was the financial manager,the warranty manager also was very professional and nice.This is a great place to shop for cars.This dealership in my book gets five stars.I highly recommend this company.

From the moment I arrived, I was impressed by the clean, comfortable, and welcoming waiting area…read more Amenities such as a complimentary charging station and refreshment bar made the experience even more enjoyable. I especially appreciated the viewing window into the service garage, which allowed me to watch my vehicle being serviced in real time. The service advisors were courteous, knowledgeable, and professional throughout the entire process. I highly recommend this business for its exceptional customer service and transparency.

Nice guys but their estimate was 75% higher than where I ultimately had the work done. I was…read morecompletely floored when they hit me with it.

Excellent shop. Lucky to have them in the neighborhood. Honest, responsive, high quality work -…read morereally great service center.

I have to agree with others that Bruce's Auto Repair is the place to go. I was in town from…read moreLafayette, LA when my car developed a pronounced noise that sounded like a problem with my front left shock/strut assembly. Not wanting to take a chance with a 740 mile drive ahead of me, I looked up the highest rated ASE Mechanic in the area and that was Bruce's Auto Repair. Although he was swamped with business, the owner took time to test drive my car and tighten some things up, so I could safely get back home and have my local ASE mechanic check it out. While he didn't charge me despite my protests, I'd say that by the number of cars being repaired or waiting to be repaired his rates are reasonable. I'm back in LA now, but If I still lived in the O'Fallon, IL area, Bruce's Auto Repair would definitely be my mechanic!