I came here to test drive a couple of SUVs that I was interested in. They use a 3rd party or remote…read moreside whe it comes to scheduling the appointment. Only downfall was not knowing specifically who I was to check in with. As you talk to someone else via texting. Luckily a guy named Jamaris walked by and asked me if I needed help. Then he took it from there. I was able to drive the two vehicles in mind I wanted to. I didn't want to take of too much of their time as I wasn't planning to buy right then and there. He was kind to ask his manager if it was okay if I didn't own financing. To which they were cool with. Large facility and lot. I never been back that way. Had no idea their back road led back to Belleville west high school at Frank Scott. They offer 2 year warranties. Keep in mind I was driving previously used/certified cars Also side note their site isn't updated. We found out a blue 2023 gmc I was eyeing sold the day prior but it shows active online. I didn't take photos due to people behind inside lobby that day. It is off hw 15 across from target

I am writing to formally express my deep disappointment and concern regarding a discriminatory…read moreexperience I encountered during the attempted purchase of a 2021 Hyundai Elantra SE from Cardinal Buick. On the morning of April 22nd, I contacted the dealership to confirm that the vehicle was still available and was informed that it was. I then began working with a representative named Brandon, to whom I submitted a finance application to verify my pre-approval with my bank. At 12:02 PM, I received a consent form outlining the agreed-upon terms: $500 down and $397 per month. I signed and returned the form at 12:12 PM. By 2:22 PM, I was informed that all necessary documents were complete and the next step was for me to visit the dealership to finalize the purchase. I confirmed I would arrive between 5:30 and 6:00 PM, but due to a last-minute Uber cancellation, I arrived at approximately 6:46 PM, after spending $62 on transportation. While en route, I received a phone call asking me to verbally confirm that I was still coming to complete the purchase, which I did. Upon my arrival, I was informed that the vehicle had been sold to another customer--a white family--who had arrived just 10 minutes before me. I was not contacted or given any indication that the vehicle might be sold to another party, despite having completed all required paperwork and even purchasing insurance for the vehicle in anticipation of taking it home that evening. This experience was not only extremely frustrating and embarrassing--especially as it occurred on my birthday--but it also raised serious concerns about the fairness and integrity of the transaction. I felt disregarded and discriminated against, and I am seeking a formal response and resolution to this matter.

Steven C. provided an excellent shopping experience for me. I wanted an F-150 and Steven found one…read morethat was just what I was looking for and better yet, it was within my budget! He was very professional while also providing an easy and pleasant buying experience. I highly recommend.

Scott Mierisch was a great Salesman…read more However financing was absolutely ridiculous. We already had an offer from Capital one and we prefer to go with Capital one instead when we got there, they tried to pressure us and lied saying that Capital one payment was high kept trying to manipulate it to go with the credit union obviously because they have a relationship with them and I'm sure they get perks. Financing did not care about what we wanted. Financing took over three hours and My Husband was sitting there shaking because he hadn't eaten. He mentioned several times that he needed to leave and get food that he hadn't eaten in hours. My Husband already had the car picked out so literally all that he went in there to do was do the financing. Three hours is insane! The manipulation is insane, being deceiving is insane. Where are honest dealers?!

DO NOT BUY A CAR HERE!! it will break down within the first couple months!! I have been paying for…read morea car i got in January that has only run a day or two since February and costs over 3000 to fix because they put temporary fixes I mean there's holes in my radiator I need all my cords replaced antifreeze goes straight to the ground. they make it sound perfect no credit check all that but the car your buying WILL NOT last.

DO BOT COME HERE NO MATTER WHAT THEY OFFER…read more they sell barley running junk cars that claim to be great with nothing wrong. then next day of buying book engine stops working.

These are old school guys, Dan, Dave, KC, in the absolute best way possible. Like a hand shake…read moredeal, I will hold your truck until you show up no matter what even when others are offering more money. I knew after talking to them that they know what they're talking about, oh Master Techs. I basically purchased the truck sight unseen no test drive. I hopped in and drove 1,000 miles to Katy, TX. 75-80 mph the whole way. No issues. The truck is practically brand new. I forgot to tell you that they also picked me up from the airport. The best people you will find in the USA. It's kind of like the Frost Bank commercials...what no way that didn't happen. Oh yes it did.

Have always driven vy. But never stopped.Glad qe did.Recently bought a vehicle from Crossroad…read more Staff were excellent, Dan was very helpful in finding a great deal. Jack was great working the numbers. Quick and easy paperwork. Thank you gentlemen.

I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

They lie and willing to do anything to take your money. My 17 year old put down 8k and returned the…read morecar, still hasn't received a refund. 5 months...

Bought a vehicle from here, and when I got home I noticed it leaking fuel. The owner said it was my…read moreresponsibility to have it taken care of and left it at that. Rude staff and disappointing experience. Would recommend avoiding at all costs

Dress up your Truck for less…read more Dinges has a friendly and helpful staff. They had the best price on my Silverado bed liner by $40 and they installed it while I waited. It looks great! Their prices are so good I ordered some chrome nerf steps too, saved over $100 on them. This is my new go-to place for auto/truck customization in the metro-east.

I brought in my RAV4 to get four new tires put on in service. MARK HURTT was awesome and made my…read morewhole experience smooth/easy. Gave me a call when it was all finished up and ready to go. Very satisfied with my service from Newbold Toyota!

Made an appointment, drove 30 mins in traffic to test drive a car, only to have the car rep NEVER…read moreshow up, BAD attitude and customer service from the front desk chick, and dismissed by everyone I came in contact with. I would spend my hard earned money elsewhere if you value customer service and honesty for such a large purchase. I wouldn't trust the service after purchasing! Glad I found out early, they done really value ALL customers

I really wanted to purchase a car from this dealer but had delays in getting responses so missed…read moreout on a car I really wanted.

This place sells great cars at a very very reasonable prices the people that work here are good…read morepeople and funny I bought 5 cars from them already and not had any issues yet that's guys for the great customer service