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    Auffenberg Ford O'Fallon

    1.9 (134 reviews)
    Closed 9:00 am - 8:00 pm

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    Josh E.

    I recently found a new ford raptor discounted on their website by $10,000. I spoke to the sales person and agreed to buy it for asking price. I was contacted by the sales manager and they stated that that was an incorrect price on auto trader and their website?? He said that he understood it was their mistake and agreed to sell it for invoice ($6000 off sticker). I waited for the paperwork to wire the money then the sales manager called back again and said he would not sell it for that now and it was sticker price. This was a classic bait and switch and I am very surprised to see a Ford dealership that operates this way. Extremely disappointed.

    Flat tire the blew on the highway (this could've ended much worse if we had been driving faster and the tire blew)

    We should have looked at these reviews prior to going to here. I would give them negative five stars if I could. We were completely taken advantage of. My husband and I were there to purchase our first family car as we were expecting a little one. So excited that we found a Ford 2020 Explorer ST with everything we needed and we were told that it had all new tires and it was in great condition. (a conversation that apparently never happened according to them) After a long session at the dealership going through all the paperwork work and being told the car was getting all cleaned up and ready for us we left the dealership with what we thought was an amazing purchase after 5 hours there. Little did we know that the "maintenance check" that they performed did not catch a very serious and obvious issue with driver side tire and the frame. After only a month of driving on these supposedly new tires, the drivers side tire kept losing air. At the this point in time my husband and I are remodeling a home and are dealing with a lot on our plate to prepare for our little one's arrival. We assumed there was just a leak or something with the tire and put off calling until we realized later on that the tire leaking air was a much larger issue. We called the dealership many times to discuss the issues and kept getting transferred and then sent to voicemail. We were not able to get a hold of anyone. We needed an oil change as well so I schedule this to be serviced and they examined the vehicle during this time as well. They reported the tire had a band showing!! These "new tires" had a band showing! They said that since the warranty time period had expired they weren't able to do anything about it except pay a portion of these very expensive tires. And the only reason we weren't able to get tires sooner and under warranty was because no one would return our calls or talk to us about our issues. They were very available when we're buying the car! But when there's issues they are no where to be found (leading us to believe they knew of these issues when we bought the car). On top of this I was driving on the highway with my son in the car and the tire blew leaving us stranded in a bad part of Saint Louis all due to being sold a car that was not in good condition even though we were told it was. (See pictures of tire below) The band showing was just the beginning of the issue. This car had a reported accident that we were aware of but on the Carfax report it was noted that it had been maintenanced leaving us to believe it was fixed and good to go. NOPE! The car has a twisted frame due to the accident which caused our tire issues. HOW WAS THIS NOT CAUGHT BY MAINTENANCE!!! We are absolutely blown away that the maintenance department did not catch this very obvious issue. We were only made aware after going Dobbs to replace the tire and get it aligned and they were unable to do so due to the frame. Today my husband went to the dealership to confront this issue and asked repeatedly to speak with the general manager and was denied. He spoke to the Sales Manager who was no help and talked in circles with the conclusion that they weren't going to do anything. Now we are debating going further into this issue with outside sources because we should not have to pay over a thousand dollars for these repairs when we were told the car was in great shape and good working condition. Overall extremely frustrating and we are never going back to purchase another vehicle. Still trying to figure out what our next steps are because we cannot keep driving the vehicle as it stands now. The dealership should be responsible for this and they couldn't care less based on what they haven't done to help us. DO NOT GO HERE.

    Mary H.

    Update on Auto Butler. The manager Will called me and Personally took care of my car. Very pleased at how quickly this was resolved.

    How I found my visor.

    I use this place a lot for my fusion. I have always had positive experiences here. However; it's been slacking the last couple of visits. I 100% understand that they are short staffed, as is every business. But, the smallest things are getting bypassed; ex: resetting my oil life. They also just put the new sticker sloppy over the other one and it looked trashy. I also had them look at my visor, if it was broken or fixable. They left it hanging by the wire and didn't offer to order a new one or anything. It was broken, but at least put it back how you found it, it was most definitely not hanging by the wire when I took it in. They also left my seats all jacked up, seats they shouldn't have even sat it. When I called to talk to the service tech that checked me in and out, he denied ever looking at my visor, therefore stating that it probably "fell" and was hanging there. I explained to him that I can drive down any road and it never just falls out, but got practically snapped at by said service tech. I asked if we could just get one ordered in so I can set up an appointment to get it actually fixed. I was told I'd have to go in to get it paid for because they have to create a ticket; even though they just looked at it yesterday. I even walked him to my car yesterday and looked at it with him. Overall I'm extremely unsatisfied and flustered because a grown man won't take accountability for his actions. *id include photos of my oil life and sticker but I already fixed them*

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    1 year ago

    today I was in diler place in auffenberg, and we have excellent customer service Noah is Amazing Amazing thank you so much

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    Review Highlights - Auffenberg Ford O'Fallon

    Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers...

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    Gateway Classic Cars

    Gateway Classic Cars

    (57 reviews)

    I did not purchase a vehicle, but if you just want to go in and see a lot of nice classic cars for…read moresale, be sure to stop in. They have a large number of cars and trucks. All but a couple are for sale. I was visiting family and saw the business a couple of times when I was driving by and decided to stop in and check it out. I had never been here before so I wasn't sure what it was. It is set up like a museum, but the cars are being sold by consignment. Everything is indoors so don't worry about the weather. There is a sign saying there is an admission to the museum, but they didn't charge me this time. I talked to one of the guys who said he was from corporate. He was very friendly and told me all about the business and that they had locations all over the country. I can't give you any experience with buying a classic car from here, but judging it as a place to see classic cars, I give it a 5 out of 5. Nobody bothered me about purchasing, I was free to roam around at my leisure and look.

    Extremely unprofessional! We rented a space to celebrate our daughter's Sweet 16, paid in full, and…read morewe're in and out over a course of three weeks measuring and ordering things to make the space beautiful. One day, my mom randomly went to the website and saw a banner that said "we are no longer doing events". Surely they weren't talking about our event that we already paid for and ordered table cloths/decor for! Yup!!! They were. Not a call to tell us anything. My dad had to go check it out and to ultimately get his money back. "oh we emailed you" No, you should've called. They threw a huge monkey wrench in our event planning. If this is how they move then please be wary when purchasing a classic car from them. Double check EVERY detail as they CLEARLY can not be trusted.

    Auffenberg Pre-Owned Super Store - Auffenberg Auto Mall in O'Fallon, IL

    Auffenberg Pre-Owned Super Store

    (51 reviews)

    We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

    While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.

    Auffenberg Ford O'Fallon - car_dealers - Updated May 2026

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