I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

Don't go to this dealership at all. There are much better Ford dealerships. I only went to this…read moredealership because the used vehicle I wanted was available, however, if you're not buying a Ford vehicle, they don't treat you very well. They are terrible at explaining the warranty and financial information, they rush you through your process, even though I was there all day waiting for them to finish. I spent more time waiting in a seat than I did talking to my salesperson. They pressure you into a warranty and snuck additional costs into my final price. When I brought it up, they told me I don't have to buy the car. They do all the stereotypical slimy dealership practices. They didn't even give me all of my warranty paperwork... I had to call another Auffenberg dealership to have it emailed to me. My salesperson quit responding after I asked him to send me my warranty information several times. Not only that, they promise you that the extended warranty takes care of "everything" on the car and when you read the fine print, that is a complete lie. I felt misled and scammed when it came to financing and purchasing the warranty. I don't regret the car (because it's not a Ford), but I do regret doing business with this shady dealership. Do yourself a favor: avoid this dump and the terrible customer service they provide.

I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

I had a great experiences and test drive with John Weilmuenster..would definitely recommendread more

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

I bring my truck here for every service. It's cheaper for them to do my oil changes than myself…read more Super friendly and fairly quick. Can't give them a good enough reference. Military discounts and military friendly! Support this local business Mascoutah, Scott AFB, Shiloh, OFallon...

Do not buy a vehicle here! This place has absolutely the worst customer service I've ever…read moreexperienced. They tell you one thing and they do another. The whole buying experience was shady and unprofessional. When I finally got the car they overcharged me for, it broke down exactly four days later and they made me pay for towing and the enormous cost to fix it. The timing belt was completely worn down, you think that'd be something they would check before they sold the car to someone right? Considering it was their fault for not making sure everything in the car was in good condition, I would have expected them to pay for towing and the cost to fix it. I am really disappointed in my purchase here. I wouldn't recommend this place to anyone, they're a bunch of scammers.

Traveling from Georgia to a funeral in Iowa when our windshield washers quit working. Not cool in…read morethe winter. We stopped late in the day. Ashley was so helpful and welcoming. They took care of us, delivered us to the hotel and then brought my truck back to the hotel. The whole transaction was seamless. Shout out to Matthew! He was amazing - friendly, helpful and reassuring. He alleviated every bit of our stress.

Jaleen was terrific for n helping us buy a car. customer service was top notch. He was very nice,…read moreknowledgeable and helps us all the way through.

Scam company, won't stop sending me fraudulent mail. I've tried contacting them to stop them from…read moresending but they won't stop.

ZERO Stars! This company is filled with Scammers. They are worthless advertisers who are just…read moretrying to obtain live phone numbers and email addresses. Why? So they can sell them to the highest bidder, who will send you more worthless advertisements via the Post office, phone calls, and text messages. Do not reply!

If you want a low key, hassle free car buying experience you should go to Newbold Toyota. Phil is…read morefriendly, helpful and willing to work with you! Showroom is bright and clean.

Contacted them on a Friday afternoon to see if they had a Rav 4 PHEV as nobody had them or any Rav…read more4.They confirmed they had one so I said I would be there in an hour. Met Phil who was assigned as my salesman and he was very helpful and not high pressure. Phil is way too busy selling a bunch of cars to be high pressure. Went and test drove it (nobody has a new one to even test drive), and liked it. Went back first thing on Saturday morning to buy. They offered a below sticker price and a high KBB trade in value for my trade in. Considering everyone else was selling inbound cars sight unseen or adding you to the waitlist for a Rav 4, I was pretty happy. Loving the plug in hybrid Rav 4 so far. My only complaint would be that Cody's (finance guy) demeanor immediately went cold the second that we wouldn't buy any of the extended warranties. Always the same story at every car dealer. Not sure why the finance guys are so bad.

Ruth Harker Local Guide·30 reviews·2 photos…read moreEdited a day ago We went to this dealership to buy a used car for our son, today is his 16th. At 1:00 in the afternoon we chose a car and were going to pay cash. They said it would be 30 minutes to go through the paperwork to finish this deal. 4:15 pm still waiting (this cost us literally $1000. based on our hourly rates and they wanted us to just...come back...it's our son's birthday 40 minutes one way...ah no) The Manager Cory Reno was rude and combative. I said if I ran my business like them I wouldn't have a business...his response "oh we are far from that" not "yeah I am so sorry". Our sales person went into hiding. The only person that made an effort was a gentleman named John Hollenkamp who offered to bring the car and paperwork to our house. Thanks for ruining the surprise Auffenberg but thank you John Hollenkamp, you understand service he is why there is a single star. Don't buy a car here unless you can spend a day waiting to pay cash. Part 2 We reached out to them 3 times for paperwork on service history they promised to copy and deliver..no response. We went to get the car inspected and it failed due to fuel pump 1700. They told us we were getting gaslighted by the folks who have serviced our cars for years who also provided the diagnostic testing (which cost me 200). They recommend we get a second opinion (another 200) or that with full trust we bring it back to them, where they would also charged me a diagnostic fee (probably another 200) and then charge us likely 1600-1700 for the repair. This by far has been the worst customer experience of my life. These people understand exactly what they are doing...I literally felt like I was talking to Danny Divito in Matilda. The gentleman I spoke to John Hollenkamp said hey if you got it inspected within the first 7 days it would have passed . Like what? They didn't give us a second set of keys which we also called multiple times about without a response. a 16 year old with one key and a push button start...we didn't want him to drive it until we had a second set. This dealership if full of non action in everyday possible. Run the other way any place but Auffenberg. Just think Matilda

I brought my Nissan in for a recall repair and to have an oil leak fixed, my Nissan was still under…read morewarranty. They told me it would be over $100 for them to look; but then they lifted my car and looked at and video recorded the underside being careful not to video the oil leak area. Then they fraudulently tried to claim my transmission pan was leaking when I could clearly see the oil leaked down from a higher spot on the motor and some of it got on the transmission pan. They also claimed my transmission fluid was dirty and needed to be changed not knowing I had it changed less than a week earlier.

We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.