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    Auffenberg Nissan

    2.4 (68 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Auffenberg Nissan

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    Auto pre-purchase inspection

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    Auto battery or electrical system repair

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    Auto wheel and tire repair

    Routine automotive maintenance

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    90-day old air filters from my 2019 (Certified Pre-Owned) Nissan Rogue SL purchased from Auffenberg Nissan on 1 April 2022. They were filthy
    Allen G.

    I purchased a 2019 Nissan Rogue SL - Certified Pre-Owned SUV on 1 April 2022. Customer No: 1580971, Deal No: 715780. As a CPO vehicle it was supposedly fully serviced and had undergone a bumper-to-bumper inspection as well. On 20 June 2022 - I had my serviced just 90 days after its purchase from Auffenderg Nissan and the service technicians at Orr Nissan in Wichita, Kansas changed the oil & completed a tire rotation service. They checked and both the engine and cabin filters had not been changed for 'years' they were filthy with dust and insects! Certainly not changed by Auffenberg NIssan as part of the CPO process that supposedly conducted on my SUV just three months earlier. See the photos of the dirty filters below. I reached out to the finnace manager Jacques Hughes via email outlining my situation and left multiple messages for the sales department and NEVER recieved any response. The bill for my fliter changes was about $100 dollars and want to be reimbursed for the costs, as Auffenberg DID NOT CHANGE the filters as part of the CPO inspection, when they should have been changed prior to my purchase as part of the CPO inspection and service process. I cannot recommend purchasing or having your vehicle serviced at this dealership, after reading several of the reviews. Their terrible reputation is due to poor customer service and shody business practices.

    The advertised price $31,999 which was Not their starting point on arrival.
    David G.

    The day after my unpleasant experience I was contacted by a different associate via text, who expeditiously coordinated a different sales associate to contact me. In short order we landed the plane over the phone with plans for us to return to the shop the following day to complete the transaction. On our second arrival the trade-in and purchase process went pretty quickly and smoothly. I'd have rather knocked the deal out on my first trip there, but, presuming the car won't be a lemon and that they make good on the included warranty for any arising issues... overall I am a satisfied customer.

    Rear bumper damage

    Damage caused by Auffenberg Nissan technician! I DO NOT recommend Auffenberg Nissan service!! I took my Infiniti in for brake service on all four wheels. While servicing, the technician managed to crash into the building and damage both the rear bumper and the front bumper (see pics). Not sure how that much damage can be done while attempting to back out of a service bay. It took over three weeks to get the bumpers replaced and repainted. I had to request status on the progress since communication was almost non-existent. For the inconvenience, they only took $100 off the bill which is UNDER 10%! I will never do business with them and do not recommend. Avoid their service and repair department!

    Prior to tow truck
    Maria N.

    i Have a brand new rogue that I have less then 8 mths and have had it in twice For service. I should have it sent in more. However, time was an issue. This last time was a safety issue. My 15 yr old daughter was in the back seat when the stirring went out!! I took a pic before a tow truck came and they still sent a flatbed truck to get it. Which clearly could not get my car due to the wheels. And now they are saying I must of hit something And it's not covered under warranty. I didn't! when I asked if I had a lemon they said we won't know that till 2-3 years from now. It's been 2 weeks I don't have a rental and they want to charge me $5400. I am lucking it happened dropping my daughter of at school going less than 10 miles/hr as apposed to me being on the hwy

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    4 months ago

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    9 days ago

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    6 months ago

    Salesman gave me a quote price on a Pro-drive car. - said around $30000 dollars. Seems reasonable??

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    7 months ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    Never again will I step foot on this lot. They don't work with anyone. Rude staff and managers could care less to sell a truck

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    7 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    11 years ago

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    14 years ago

    My friend got a good deal on a Nissan Cube. Paul helped much.

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    12 years ago

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    14 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Auffenberg Nissan

    Review Highlights - Auffenberg Nissan

    Had a totally outstanding experience with Auffenberg and Mark Chapman.

    Mentioned in 2 reviews

    Read more highlights

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    Auffenberg Ford O'Fallon

    Auffenberg Ford O'Fallon

    (134 reviews)

    I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

    My husband and I had never considered purchasing a car from Auffenberg, even though it's right…read morearound the corner from our home. However, we recently saw an excellent deal on a 2021 Nissan Rogue for our daughter and decided to move forward. We selected the vehicle, met with the finance representative, and completed all necessary paperwork, which we then submitted to our credit union for processing. When the Blue Book value came back lower than the price Auffenberg was requesting, we informed them immediately. Despite this, we were fully prepared to put down an additional payment to cover the difference our credit union would not finance. After nearly ten days of back-and-forth and resolving all concerns, we finally had the check in hand and were ready to complete the purchase. At that point, we were told that another customer was on the lot looking at the very vehicle we had already completed paperwork for, secured financing for, and were prepared to finalize. Shortly after, we learned the car had been sold to that individual. This was incredibly disappointing, unprofessional, and left a very poor impression. Our daughter needed reliable transportation for her internship, and after searching for more than a month, this vehicle was the perfect match, both in features and in price. To have it sold out from under us after we had done everything required was extremely frustrating and disheartening.

    Auffenberg Kia

    Auffenberg Kia

    (89 reviews)

    Purchased a 2025 Kia K4 in November 2024. Our car was totaled and then paid off December 2025. My…read morehusband and I regrettably went back to Kia Auffenberg under a time crunch to repurchase a new vehicle. Auffenberg refused to honor the price we paid November 2024 for the exact same vehicle, 1 year 2 months later. Mind you, this would be the 3 vehicles previously purchased from them, and zero care or consideration given. Not to mention, Steve- working at Kia, is the most unprofessional and rude sales person there. I would recommend working with someone else entirely if you even attempt car shopping. He doesn't air out after chain smoking outside, and he will call you stupid if he doesn't understand what you're talking about. He is not professional, and I would be embarrassed to have Steve work for any business of mine. Just because he can sell you a car doesn't mean it's worth the reputation Auffenberg is creating with people like Steve. With that all said, three separate and equally awful experiences with Auffenberg in 2023, 2024, and again January 2026. We learned our lesson - do not buy there or you'll be met with predatory practices. We were literally discouraged to leave a review unless it was good because it only directly affects the sales people who worked with us. Steve needs to be fired, and Auffenberg should really have better business practices. I hope our next brand new car purchasing experience is better than what Auffenberg failed to provide on three separate occasions. Our community deserves better!

    I had one loan with kia that went well this time kia financing took two $8,000.00 payments without…read moremy permission then I went to dealership they said they would make sure on 12-11-2025 this year they would make sure they handled it for me so would get refund owed me for the overdraft they took. Now 12-27-2025 i was given notice from credit bureau i owed another 12,169.00. This sad that I was told no one at kia finance would tell my credit bureau it was not true I had a zero balance. So I called three times today to get it settled. I also found out I have moneys coming back from Bryan at Ford so he handled the refund on the warranty and service contract. But couldn't do anything about the twelve thousand one hundred sixty nine dollars listed at credit bureau. But car is paid off. Sad.

    Auffenberg Nissan - autorepair - Updated May 2026

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