Traveling from Georgia to a funeral in Iowa when our windshield washers quit working. Not cool in the winter. We stopped late in the day. Ashley was so helpful and welcoming. They took care of us, delivered us to the hotel and then brought my truck back to the hotel. The whole transaction was seamless. Shout out to Matthew! He was amazing - friendly, helpful and reassuring. He alleviated every bit of our stress. read more

had a great experience. Willie was wonderful to work with. He was easygoing, helpful, and professional throughout the entire process. He made everything smooth and stress-free, answered all my questions, and never made me feel pressured. I'm really happy with my purchase and would definitely recommend both Willie and the dealership to anyone looking for a new vehicle! read more

DO NOT GO HERE Bought a jeep main seal was leaking took them a week and a half to fix. Went in not even a month later for a basic oil change. It's still leaking. So not only are they selling junkers they don't know how to fix anything either. Do NOT EVER go to this location or any Auffenberg location. I guess the sketchy name should've been the first red flag. And the sales department ask you to leave money in the glove box so they can "help" you get approved for a car you could've gotten approved for anyways. Be careful of these people here. They got time to make tik toks but not enough time to inspect vehicles or even learn how to fix them read more

Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service - Avoid at All Costs! If I could give zero stars, I would. Auffenberg O'Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I've ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history--but it didn't take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn't belong. ZIP TIES. This was not a minor issue--it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever "fixed" this car either had no idea what they were doing or just didn't care. And the dealership either ignored it or actively covered it up. But wait--it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, "Well, I didn't sell you the car, so it's not my problem." That's the level of professionalism you can expect from Auffenberg O'Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O'Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won't take your money and run. This place is a disgrace. read more

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The staff here are so unprofessional. While waiting in the service department, a salesman used my children (bribing a 7 and 8 year old girls) to get me to the back hall where the snack and drink machines are so that he could give me his card and tell me to call him. Next time I was at service and the mechanic stole a manual out of my vehicle. The service manager tried to gaslight me by reminding me over and over again that we have spoken before, yes sir, when you had a salesman displaying predatory behavior. I'm selling my jeeps and going to BMW. So over the classless employees this place keeps. read more

Auffenberg CDJR Shiloh, IL-This Is How You Treat Customers! Let me be very clear: this is not a "one-off issue." This is a pattern of selling a vehicle, pushing a warranty, and then disappearing when things go wrong. On 08/23/2025, my stepson, Chase Gordon, bought a 2018 Dodge Ram 1500 from Auffenberg CDJR in Shiloh with 99,990 miles. Because of the mileage, the dealership pitched and sold him an extended warranty, the supposed safety net. Before he could even take possession of the truck, Auffenberg had to complete repairs that were promised as part of the sale, delaying delivery until September 5th. Two days later - September 7th - with less than 300 miles driven, the transmission completely failed. The dealership kept the truck for an entire month, returning it on October 7th after a full transmission replacement. THAT ALONE SHOULD HAVE BEEN A MASSIVE RED FLAG. Then on January 13th, after LESS THAN 2,000 TOTAL MILES since purchase, the truck broke down again. This time? The engine needs to be replaced. Cost: $4,000 out of pocket. Why? Because the extended warranty that Auffenberg pushed so hard doesn't cover it. Since then, Chase has called the dealership over and over. No returned calls. No follow-up. No accountability. Tonight, my husband, Mark Gordon finally reached the service manager. The response? "My hands are tied. There is nothing we can do." That's the level of customer care you can expect once they have your money. A near 100k mileage truck. A warranty sold as protection that protects nothing. A transmission failure almost immediately. An engine failure shortly after. And a dealership that simply shrugs and stops answering the phone. If you're thinking about buying from Auffenberg, understand this: when something goes wrong-and it very well might-you may be completely on your own. Consider this your warning. read more

Auffenberg has always provided exceptional service, but I can in for for routine maintenance and well it was sadly hazardous. My spark plugs were changed but all 16 were left loose in my engine compartment and an electric socket wrench was left next to my battery. I left and drove like this for hours. Thank God nothing happened. You can't make this stuff up. Double check their QA/QC. I'm sure if they didn't lose a tool, I wouldn't have known 16 spark plugs were loose on my engine compartment. read more

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This place is a joke! Out of the hundreds of cars they have, they only said they could get me approved on one that I wasn't even remotely interested in. Keep saying the ones I wanted were too old to finance. I literally went across the street to Newbold Toyota and got the exact car I was wanting that Auffenberg told me I couldn't finance. They are extremely corrupt and try to get you to buy what THEY want you to buy. They didn't like it they I wasn't falling for their crap. Stay away!!! read more

Dodge service department is terrible. Unprofessional and untimely. Manager Mike was rude and not a bit helpful. They don't honor the appointment system and are so overwhelmed we took our vehicle back after a week (and that was with an appointment). They said the appointment is not for a technician to fix your vehicle, it's when it goes into the queue for when a technician may or may not get to it??? Will never go there again. read more

Overall, good experience here. Came to buy a new Pacifica and was relieved to see that the online price is the in-person price. None of the advertised discounts were conditional upon trade-in or financing, as they were at other dealerships we checked out. So, we got our car at a good price. That said, I'm deducting two stars for how my salesman handled the sale. He told me that he'd honor a discount offered to me a few days earlier. Then, after I asked to apply an additional TrueCar discount, he removed the first one and acted as if he'd never agreed to it. We went back and forth for a few minutes. Only after my wife and I got up to leave did he agree to apply both discounts. It's unfortunate that happened, because everything else was great. But honesty and transparency are everything. So, major ding there. Overall, I'd recommend Auffenberg CDJR. Just make sure you keep a careful eye on the numbers , stand your ground, and be prepared to walk. read more

This dealership is why car dealerships have a bad name. Received an email and then called to ensure a vehicle was there...drove 2.5 hours and the salesman (Noah) said it was "in the shop". Warning signs were already going up. Had to have body repair (not disclosed in the ad). The initial price the salesman produced was $4K over the advertised price online. Some back and forth on a low-ball trade offer (they offered $28K, I got $38K at another dealer two days later) then he came back and said I was only eligible for $1500 in rebates (got $8000 in rebates from another dealer). Everything about this experience was awful. I have bought over 15 cars in my life, by far the worst dealer experience ever. As an AF veteran, I hope they don't treat airman from Scott AFB. read more

worst experience ever. I was literally there all day until they finally brought me a jeep worth working a deal on. I bought it knowing it needed service they haven't done yet. I dropped it off on a Sunday for a two day job and was supposed to get back Christmas Eve but they were closed. the jeep developed another issue which I was really happy they're taking care of it. that being said nobody can give me answers when I'll get it back and this is the third week they've had it. its extremely hard to contact anybody that has an answer. no offer of a loaner vehicle. they will tell you everything you want to hear but once the deal is done they do not care about the customer. Would never recommend this company for anything. read more

We purchased a used vehicle there recently and have been dealing with one nightmare after another dealing with the sales and general managers at this business. Don't let them tell you they care about the customers happiness. They don't mean it. They can't even respond to an email regarding basic questions. Fool me once shame on you. I will never do business here again. read more

Wow smh The dude tells me the wranglers are in big demand He sold 3 today Can't give me a discount I look out the window and there are about 300 or a 100 day supply and the show room is empty Bye bye bye!! read more

100% Buyer's remorse! I should have never gone in there. I bought a brand new truck with the contingency that they put a gooseneck hitch in it. They charged me an extra $700 on my loan, it's in the paperwork and now they're backing out. All they've done is play games. They told me they had it set up and were paying for parts, install and wiring at Custom Car and Truck. Then, they said they had an appointment for me at Edwards Install. They did not. Then he tells me that he thought I just wanted wanted a regular hitch (we had an in depth discussion about needing a gooseneck and he said it's no longer a factory feature). It's a 2500 truck... they have a tow package standard! Then he changes it to, "Oh, I just thought you wanted a hitch...." Hitches are $50... why would I pay an extra $700 in my loan for this? He's treating me like a fool and that I'm the one that made the mistake when I have it in text that he admits it's his mistake and he'll make it right. read more

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I recently bought a Dodge Charger Hellcat at another dealership out of state. It unfortunately had a ton of issues with it when I received it. I took it to Auffenberg Dodge Jeep in Shiloh to have them address all the problems. Mike Reed and his team of service reps worked hard to help me get compensation from the dealership that sold me the vehicle. The mechanic (Ron) working on my HC is honestly the best around. Simply put, he knows his "stuff"! Thank you Ron! Mike Reed, Thank you! Without you, this would have been a nightmare that never ended. I honestly appreciate everything you did for me. Your communication is 200% and that goes a long way! Sincerely, Tim Catanzaro read more

Robert our salesman made the process easy and painless. He was very knowledgeable of every vehicle we inquired about. He didn't get frustrated when we asked to look at another vehicle on a different lot. He was with us all day. I would recommend him and the Auffenberg team to anyone looking to buy a new vehicle. read more

I brought my truck in to have two bolts on my transmission pan that had been sheared off , backed out and replaced. They charged me over $500 to do that! Highway robbery is still happening. I am very angry with this business taking advantage of single women. I do not recommend going here for anything. read more

I traded in my old car for a 2015 ford focus st that was at this dealer from a trade in, I've had numerous issues since buying this car. it shows that there is a very clear lack of communication between the people that I've had to deal with and a-lot of misinformation given to me. I was told by the salespeople I worked with that to retain great customer experience, they provide an extended warranty for their used vehicles that covers pretty much everything after paying a $50 deductible. I was also told that after issues with shipping due to Covid they increased their stock of parts massively so they always had the parts needed, the employee stated they could rebuild my car three times over, This was obviously not my experience. To start out, after having the car for a only few weeks I noticed a coolant leak from the hoses leading to the heater core. Upon calling the CDJR service department i was told that since my car was a ford, I needed to take it to the ford Ofallon location, so I did. I called, and word-for-word let them know that my heater core hoses were leaking and needed to be replaced. I then sat for 3 hours for them to come and finally tell me "your heater core hoses are leaking and need to be replaced". Followed by the fact that it wasn't covered under my extended warranty. I had to then drive to the CDJR dealer to try and have the situation dealt with since i just bought the car and it had a coolant leak. After talking with them i was told "bring it in on this date and we will have the part and get you in and out." That day came and I waited for 6 hours to be told they didn't have the part. I was given a rental and they had my car for a little over a week, and when i got it back, by day 2 the leak was back and was actually worse than before. Obviously frustrated, i had to essentially demand they fix it again and give me a rental while they did so. That issue, after weeks of waiting and no updates (i had to call repeatedly to get any sort of update) was finally fixed. A few months later I started getting a popping noise in the front left of the car. i called CDJR and was told for warranty work i need to go back to Ford Ofallon, so i did. i was quoted $1500 PER CORNER to replace the struts entirely, which does not seem necessary because the car rides fine. It doesn't drive like a car with bad struts. I did just a few minutes of researching, and it seems to be common to develop a popping noise due to the strut tower bearings that are known to have issues, and these are $30 parts. Overall, I don't feel i was accurately informed on the coverage of my warranty and the service I could expect. With everything being said, I'm highly disappointed in my experience buying a vehicle here, and I definitely wouldn't do it again. It is very hard to get ahold of the people you need to during service hours and the quality of their work is subpar. The sales people that i worked with, Amelia and Nick, were great, they did all they could for me given the circumstances, but its clear that there is a lot of issues in communication between the different departments and the expectations they give you for the service you'll receive are inaccurate. i even heard this from a sales employee themselves, who said "yeah, the service side sucks" to me when talking to them about the situation with my car. I wish i had better things to say unfortunately this was my experience with Auffenberg CDJR and Auffenberg Ford Ofallon. read more

Spoke with a rep for over 45 min about pricing out a truck. Told him i couldn't sign right away as i am waiting to sell my other truck. He got super cold and still hasn't returned my calls read more

I have been a customer of the Auffenberg Auto Group for more than 40 years. I recently purchased another Dodge Ram 3500 for my business, the purchase process was easy. The salesman, manager, and finance personnel were all very friendly and knowledgeable. I would recommend visiting them before making a purchase anywhere else. read more

Avoid at all possible cost! After sale service is non-existent. They sold us a car with the check engine light on and signed a bill of sale saying repairs owed, and have dodged our calls and texts ever since. We have called at least weekly and have received promises of calls back and never got them. We gave up on the service department and left texts and calls and voicemail for our sales rep with no response. Texted the substitute person covering for our sales rep when he was out and never heard back after a promise to escalate to service manager. You have a legal obligation to repair this and are refusing to hold up your end, and we're paying for a car that isn't safe to drive when it works at all. Fix this, and this and all the other reviews I'm about to post will go away. I've tried everything. read more

Everyone was friendly and helpful. Our sales rep Machaella was wonderful. She made sure all our questions were answered. She stayed with us until we knew how to operator our new vehicle. The car was very clean and had a full tank of gas. Machaella called us the next day to see if we had any questions. read more

On 4 August I decided to finally take advantage of the Ram clearance to purchase my SECOND Ram truck. I nearly bought the exact same Laramie at a competing dealer, but chose Auffenberg instead. I picked a Ram, and during the test drive noticed a slight vibration coming from the rear end. Not being a mechanic, the salesman and I concluded that it is likely a tire slightly out of alignment. We agreed upon making the sale that it would be serviced, tire rebalanced, and that would be that. More to follow: I happily purchased the Ram after it was washed and parked under the big dark awning for delivery after my inspection. I took the Ram home, then my son to the Drive-Inn, and then noticed a small dent above the rear passenger door handle on the way home. On the following Monday, 2 days after I bought the truck, I brought it up to my salesman who said he would check with his manager about the dent. I NEVER heard back. After a small road trip the vibration never went away. I then took the Ram in for the promised wheel check and rebalancing, spent most of the morning instead of at work waiting in the dealership. Happy again I hopped in the Ram, only to notice the vibration didn't fade. I then made a second appointment with the service department and luckily got a decent borrower car from the dealer. This time Rob left the ticket open to see if I approved of the second inspection/rebalance/service or whatever they may have done. After a quick test drive with Rob I was able to quickly point out the problem. At the end of the day, and missing a few more hours of work I returned hopeful the problem was resolved. Nope. A few days later, riding with my son, he asked me what was wrong with the truck. The vibration in my BRAND NEW RAM had not gone away. Dismayed again, I left a message with Rob to bring it back in (24 September). After a quick drive with the technician I caught a ride from the dealership with Enterprise to pick up the nasty rental they decided to leave me instead of a borrower I thought was arranged. This time apparently the technician used a donor truck to swap the tires and drive-shaft to my truck. I came back, more time from work, to drive my truck, which seemed promising and relatively vibration free. Rob then told me he hoped I could get my truck back, complete, the next day. The next day (25 September) I called Rob at 10 to inquire. He told me hopefully the truck would be finished in a few hours. At two I finally got called back. I drove the nasty Enterprise rental back, drove my truck, again, and found the vibration had actually gotten worse. Now thoroughly pissed I drove back to the dealer and sought my salesman, who no longer works there, then talked to the sales manager, Mike. I told him the story, and asked if I could drive a similar Ram to mine to see if I was overreacting and perhaps it was the brand. After driving the similar truck, which drove like a new truck should, I returned to Mike. I wasn't expecting miracles, or reimbursement, or anything except my BRAND NEW TRUCK to be a brand new truck. He essentially told me to take it up with Ram. To be honest, the staff at Auffenberg are great people and personally I have no qualms with them. Rob was great and just as patient as I was. Most people I know would not have lasted THREE attempts to rectify whatever the hell is going on. I just want the expensive BRAND NEW TRUCK I just bought to be the way it should be: smooth and dent free. I didn't expect to be brushed away and sent to Ram to hopefully and eventually solve my problem. I'm now driving a BRAND NEW TRUCK that makes me cringe every time my hand shakes or a drink in the cupholder vibrates. I have no pleasure in driving my BRAND NEW TRUCK with only 2170 miles as most people in a new ride should feel. I regret going to Auffenberg now. My second car, a 2011 GTI was serviced at the Ram neighbor, Auffenberg Volkswagen. I asked the parts guy there to price me some floor mats and other accessories, but I never heard from him. I regret going to any Auffenberg at all now. I've spent an equivalent to a day of vacation dealing with this from away from work. Perhaps I should have listened to all the people that told me not to go to Auffenberg. I was considering replacing my aging GTI but I'll definitely go elsewhere. read more

I went and had a towing package installed. Rob in the service department took time to explain to me all the items I required and why. They do excellent work and the installation was completed pretty fast. This review would have been 5 stars but I had an issue initially but the service I received from the staff made me believe it was just a fluke. In saying that, I will definitely go there again. read more

Alex in the service department was dishonest about my repair not being covered under my warranty. He also quoted me a $2500 cost for the repair. I asked his supervisor to put it in writing for me. His supervisor repaired my car and did not charge me. read more

My Jeep purchase was perfect. I feel the new to me Jeep was priced below what I expected and I was offered more for my trade than I had seen on other websites. Will by from again in the future. read more

what is wrong with the girl in your maintenance service department? didn't catch her name but she is definitely someone i wouldn't have answering the phones to schedule appointments for your company.. she kept repeating herself, got my appointment reason wrong & couldn't understand 1/2 of what i was talking about.. definitely get some new training for her or someone else to answer your calls.. read more

We recently purchased a vehicle here. That part went great, Dalton our salesman was awesome. The waiting to Finalize the deal was ridiculously long. Then they told us we weren't eligible for a military discount, wait, what? The add ons at the end of the sale with the "closer" is nothing short of being in line at the checkout with the kids and letting them stock up on items in the line just so you get out of there. That was on us, we wanted to get out off there and we will use those services. The financial process needs some serious review. I did complete a customer satisfaction survey and they did call me to discuss it and send me a check in the amount of the military rebate. Kudos to the gentleman that had to listen to me again. You are located in a military community and you make it difficult to get the rebate Shame on you. A veteran is a veteran is a veteran. We shouldn't have to "scream" the loudest to get it. You should have shook both mine and my husbands hand and thanked us for our service. Not call us a week later. You can do better, be better. Set the standard for car dealers read more

This dealership is on point. I'm stationed at Fort Bliss and I have taken my jeep to Viva, Dick Poe, and Sunland Park dealerships in El Paso for a single rattling noise under my passenger seat. All three of those dealerships had my car for 36+ hours with zero repairs done. I brought my 2019 Jeep Grand Cherokee here on holiday block leave and had 6 items repaired in 36 hours. The service advisor Rob was great. He worked with me to make sure things were covered under the warranty and gave me accurate timeframes of how long they would have my vehicle. Rim repair, rattling noise under passenger seat, driver seat backing coming off, HID bulb replacement, and a rattling noise in my overhead console, all were addressed. Customer service here is great. Would definitely recommend this dealership. read more

Might be better to make the the drive distance than to go to this dealer for service. Called twice to schedule service on a recall part they ordered. First call the individual could even figure out how to see my account and I had to call back to get some one different. Second call was met by a VERY Rude individual that could find my account but not the recall and then went in to tell me I should know it. When I explained what was on the dealers service paperwork she stated that wasn't accurate enough and what does my recall letter state. I then got frustrated as I gave it to the service department for them to order it so she should be able to see it in my account! Then when I asked to speak to her manager was hung up on! Go somewhere else! read more

Our whole experience with Auffenberg was great from the first contact to picking up our new car we ordered to be built. Mike Auffenberg and Brendan made sure we were kept updated with the status of our 2021 Dodge Challenger Hellcat Widebody Redeye. We are coming back to see them when we are ready for our Jeep purchase soon. Great Job guys! read more

This morning I noticed that my tire was low and I took my car to Auffenberg Chrysler Dodge Jeep and Ram. Rob helped me out immediately. He inspected my tire and noticed that I had a nail in my tread. Without hesitation he had a tech fix the issue and I was ready to go in 20 minutes. I made it to work on time thanks to the professionalism and organization at Auffenberg. Thank you guys so much! read more

We purchased a great truck and our sales representative Justin was wonderful to work with, but that is where the positive review ends. Tyler Buschmann's review is similar to what we are dealing with now so BEWARE! We purchased our truck on 10/12 and submitted a 10 day payoff for our trade in. The payoff has yet to be received. We spoke to Amy (customer service), Ryan Rhodes (the finance manager who handled our purchase), and I just left a voicemail for Ron Turner (the general manager). My husband even drove from West County to Shiloh to try to get an update in person on 10/24 and was promised we would get an update the next day. No one has returned our phone calls or text messages. We are being ignored! Hopefully the general manager Ron Turner will fix this matter expeditiously so we will not be penalized for missed payments and so we do not have wait excessively for our title paperwork. I will update this post if anything changes. read more

Rob and Alexander in the Service Department consistently deliver exceptional customer service and professionalism. I trust my vehicles and family are safe and well cared for with Rob and Alexander 's management! read more

I have worked a lot with Rob in the service department and he is literally the best human being I have ever met. He has never once looked down on me for being a young female or assumed I was stupid for my gender and age. He has been SO helpful but also ruined me because since I have moved I can never find anyone at another dealer like him. I trust his opinions and his advice! He is genuine and knows his stuff! read more

I took my Jeep Renegade to get an oil change and tire rotation here. After the services were finished I suspected that my tires were never rotated because the tread on my front tires were still worn out compared to my rear tires. I didn't have any proof that it wasn't done at this point. So for my next oil change and tire rotation I took my Jeep Renegade to a different dealership. I told them my suspicions about my tires never being rotated. The dealership showed me that my wheel lock key has never been opened, and he believed that my tires were not rotated like they told me. I called the dealership and talked to a supervisor, and he basically didn't believe me. He asked me what I wanted from this. I said I just want my money back that I paid for the tire rotation. He said ok he would mail me a check and took my address. That was weeks ago and I have never received my money back. I feel that because I am female they thought I wouldn't realize my tires weren't rotated and laziness came into play here. read more

Great sales and service! If you want an honest sales person that actually cares about what your needs are go see Patrick Commean. Service dept is easy to schedule and does what you need done correctly the first time. read more

I just bought my 2019 Dodge Durango R/T from here. I think Tony Groves is awesome! He has helped me with 2 vehicles that I have bought from Auffenberg. My salesman Patrick was very nice and Mike Parsons also helped me with this deal, thanks for all of it! They have a huge selection and let me try a few SUV'S, but I found my vehicle at another dealership and Tony made a trade for it for me, thanks again!! I love my vehicle!!! Try them out... My son maybe buying one there soon as well... thanks guys!!! Sherri D. read more

Rob at service always helps me get my family's vehicles in and out with minimal fuss, time, and expense. He keeps me updated all the way, he's pleasant to deal with, and really knows his stuff! Appointments are easy to get just about any day too, and when I get my vehicles back they are always clean and taken care of. Couldn't ask for more! read more