Had a perfectly good experience here test driving a used Kia Soul. I did have to wait on hold for about 5 minutes to schedule the appointment. Other than that, things went smoothly. We worked with Trudi and she was personable, polite, and a good communicator. The vehicle was in good shape, well maintained, and fun to drive.
The sales approach is very standardized and straightforward - would be good for anyone who does not want a bunch of smooth talking salespeople or other antics. Office is basic but comfortable (free coffee, tea). The overall sales experience was positive and hassle-free.
We are probably not going to buy the car because the price point is more than a grand above Kelley Blue book. Carmax does not negotiate (haggle) on price - what you see is what you get, there is no budging. So that is useful information going in. They collect your drivers licence and insurance info if you want to take the car for a test drive by yourself. Overall, a good place to test drive a used car if you are in the market and near O'Fallon and they have something that may interest you (or you want to try out different options). read more