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O'Fallon, IL

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Gateway Classic Cars

2.0 (64 reviews)
Open • 9:00 am - 5:00 pm

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Ask the Community - Gateway Classic Cars

Review Highlights - Gateway Classic Cars

“Brendan at the St Louis Gateway Classics and his team were extremely helpful to me with the purchase of my 69 Trans Am Tribute car.”

Mentioned in 8 reviews

Read more highlights

Auffenberg Nissan - Service center

Auffenberg Nissan

(67 reviews)

I bought a car from Auffenberg Nissan. Some parts of the experience I was happy with, others I was…read morenot. I went to Auffenberg because I wanted to look at the Nissan Altima and believe it or not, this was the only Nissan dealer in the St. Louis area open in the evening during the week, and since I was in a crunch time was, this was a necessity. Dustin greeted us, listened to what I was looking for, and showed us some cars. He was happy to let us test drive the 2.5L and the 3.5L Altima on the interstate, and he even let us drive far before coming back. He was very passionate about the cars, and his excitement shone through as he pointed out all the different features on the car. In the days after my visit, I found myself wanting the Nissan, even more than the car I had been saying I was going to get to replace my old one for the past year or so. So in that sense, Dustin did a very good job as a salesman. He was knowledgeable, passionate, and really able to get me interested in the car. My situation was a bit unique. As I mentioned, I was in a time crunch. I came to the dealership on a Thursday evening, and just a few days later I was going to be out of the country for 3 weeks. Dustin told me he would work with me to make the sale without my being there. This was important because when I went, I was able to get $6000 off the regular price due to a sale they were having. I later lost out on $1000 of that, but that was my fault. I tried calling him minutes before boarding my flight to tell him I'd take it, but I couldnt reach him, costing me the $1000. I was generally ok with that, because it allowed me to think about it more; I was largely rushing into what seemed like a good decision, but one I may have regretted. I left a message for him telling him I'd take the car. Unfortunately, the message wasnt enough. He needed my credit card number and a few other things, none of which he mentioned when I visited the dealership. This was the beginning of the downturn. Another strange thimg is that when I was at the dealership discussing price, apparently he had a very long list of groups or organizations or whatever and if you are part of one or can claim one, you get a different (lower?) price for the car. For example, if you are in the military, you get a different (lower?) price. Silly me, I thought it would cost the same regardless. I dont fault him, as I think this is the dealership, or perhaps all dealerships. Anyway, I thought about it for a few more days and eventually decided (again) this was the car for me. I emailed him saying I wanted it and he told me the info he needed and I gave it to him. I put down a deposit/down payment on the car. It was good. Eventually I returned to the US. I wasnt real anxious to pick up the car because I had a lot to get caught up on after being gone. After a few days of being back, Dustin called me and said I had to come in and take delivery of the car on a particular day or I would lose the other $5000 off the sale price. Unfortunately he told me this with very little lead time, and he insisted on being there. The end result was I had to drive there in a snowstorm to take delivery on this particular day. I was not happy. When I got there, things got worse. They told me that I had to finance the car through them to get the agreed upon price. I had made my own arrangements of how to pay, so although it worked out ok, I thought this was a bit strange. Then they kept asking me all these other questions about other things I might want. Did I want an extended warranty? Auto Butler? I think they asked about something else too. Of course, I had to decide on each of these things right then and there, and nobody had ever mentioned them to me. I got the extended warranty; I normally wouldnt but Consumer Reports said some very bad things about the car, and although I asked Dusting about them he had no idea what they were talking about, I figured I should get the extra protection in case it turned out to be a lemon. If nothing else, I figure some nonessential thing is likely to stop working while the warranty is still valid. Then he asked about Auto Butler. Auto Butler is a detailing service. They do both the interior and exterior. As for the exterior, it leaves the car looking brand new. Nice. The problem is that they present it like all Nissan dealers do this. They dont. The only CAR dealers in the St. Louis area that offer Auto Butler are Auffenberg and West County Honda; the next closest place is in Paducah, KY. So you have to take it to one of them. However, Auffenberg is the only one that does the interior work. I live 38 miles from Auffenberg, on the opposite side of the city. So its a major pain to take the car there. Bottom line, dont get Auto Butler. Also, make sure you ask about extras when you visit. You dont want to be surprised when you are ready to sign on the dotted line.

Ruth Harker Local Guide·30 reviews·2 photos…read moreEdited a day ago We went to this dealership to buy a used car for our son, today is his 16th. At 1:00 in the afternoon we chose a car and were going to pay cash. They said it would be 30 minutes to go through the paperwork to finish this deal. 4:15 pm still waiting (this cost us literally $1000. based on our hourly rates and they wanted us to just...come back...it's our son's birthday 40 minutes one way...ah no) The Manager Cory Reno was rude and combative. I said if I ran my business like them I wouldn't have a business...his response "oh we are far from that" not "yeah I am so sorry". Our sales person went into hiding. The only person that made an effort was a gentleman named John Hollenkamp who offered to bring the car and paperwork to our house. Thanks for ruining the surprise Auffenberg but thank you John Hollenkamp, you understand service he is why there is a single star. Don't buy a car here unless you can spend a day waiting to pay cash. Part 2 We reached out to them 3 times for paperwork on service history they promised to copy and deliver..no response. We went to get the car inspected and it failed due to fuel pump 1700. They told us we were getting gaslighted by the folks who have serviced our cars for years who also provided the diagnostic testing (which cost me 200). They recommend we get a second opinion (another 200) or that with full trust we bring it back to them, where they would also charged me a diagnostic fee (probably another 200) and then charge us likely 1600-1700 for the repair. This by far has been the worst customer experience of my life. These people understand exactly what they are doing...I literally felt like I was talking to Danny Divito in Matilda. The gentleman I spoke to John Hollenkamp said hey if you got it inspected within the first 7 days it would have passed . Like what? They didn't give us a second set of keys which we also called multiple times about without a response. a 16 year old with one key and a push button start...we didn't want him to drive it until we had a second set. This dealership if full of non action in everyday possible. Run the other way any place but Auffenberg. Just think Matilda

Auffenberg Chrysler Dodge Jeep Ram - Some of the zip ties that held the headlight in.

Auffenberg Chrysler Dodge Jeep Ram

(45 reviews)

had a great experience. Willie was wonderful to work with. He was easygoing, helpful, and…read moreprofessional throughout the entire process. He made everything smooth and stress-free, answered all my questions, and never made me feel pressured. I'm really happy with my purchase and would definitely recommend both Willie and the dealership to anyone looking for a new vehicle!

Headline: Repeated operational oversights, poor execution, and zero transparency…read more I've had two separate oil change experiences here over the last year, and unfortunately, both showed a troubling lack of attention to detail and transparency. In September 2025, I brought in my own oil (4 gallons) and filters for a diesel service. When I drove off, the truck shook violently. I took it right back only to discover the technician had poured all 4 gallons into the engine because he didn't realize it was a diesel. Overfilling an engine by a full gallon is a major hazard. To their credit, they drained the excess (giving me enough to send off for lab testing) and noted a complimentary oil change on my account. Fast forward 13 months: I scheduled that complimentary service and explicitly reminded them over the phone about the oil details. When I dropped off the truck, they still hadn't ordered the oil. Five hours later, they said the oil had "just arrived." Ninety minutes after that, it was ready, but they forgot the remaining unused gallon owed to me. They offered to have me drive back the next day to pick it up, which makes no sense given local fuel costs. On top of that, it would have been reassuring to actually see the empty oil containers or remaining jug so I knew I wasn't being lied to about what was put in the truck. Instead, I left with more doubts than confidence. Management ended up comping the filter labor as a resolution, but two consecutive visits plagued by severe technician errors, delays, and a lack of verification aren't acceptable for a brand service department.

Auffenberg Ford O'Fallon

Auffenberg Ford O'Fallon

(135 reviews)

I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

Don't go to this dealership at all. There are much better Ford dealerships. I only went to this…read moredealership because the used vehicle I wanted was available, however, if you're not buying a Ford vehicle, they don't treat you very well. They are terrible at explaining the warranty and financial information, they rush you through your process, even though I was there all day waiting for them to finish. I spent more time waiting in a seat than I did talking to my salesperson. They pressure you into a warranty and snuck additional costs into my final price. When I brought it up, they told me I don't have to buy the car. They do all the stereotypical slimy dealership practices. They didn't even give me all of my warranty paperwork... I had to call another Auffenberg dealership to have it emailed to me. My salesperson quit responding after I asked him to send me my warranty information several times. Not only that, they promise you that the extended warranty takes care of "everything" on the car and when you read the fine print, that is a complete lie. I felt misled and scammed when it came to financing and purchasing the warranty. I don't regret the car (because it's not a Ford), but I do regret doing business with this shady dealership. Do yourself a favor: avoid this dump and the terrible customer service they provide.

Auffenberg Kia

Auffenberg Kia

(89 reviews)

**This review is based solely on the Service department**…read more Auffenberg Kia is located on I159 in the Auto mart court. I did not purchase my vehicle from this location but its the closest one to me, so I brought Kia in for a diagnostics due to a knocking noise from the engine. It was recommend that my engine getting replaced due to a broken rod inside. I am out of my Kia warranty however I do have an extended warranty. Since my warranty company had to send out their own inspector, Kia had to stay for a few days. Joe arranged a rental for me and kept me updated on the status. Advising me what was needed for the inspector and making copies of Kia's maintenance records. I ended up having to pay for the diagnostics ($180.00) due to my claim being denied. After speaking again with Joe and Kevin (service manager) they both were very helpful on what I needed to appeal the claim. I have been back and forth to Kia over the last 3 months dealing with this, finally getting my claim approved. Joe again made sure to keep me updated on the status Kia's repair. They were more then helpful and Kia got her engine replaced and is running smoothy. At the end of the day.. I will return for any repairs and when looking to purchase Kia a new sibling, spouse or friend.

Purchased a 2025 Kia K4 in November 2024. Our car was totaled and then paid off December 2025. My…read morehusband and I regrettably went back to Kia Auffenberg under a time crunch to repurchase a new vehicle. Auffenberg refused to honor the price we paid November 2024 for the exact same vehicle, 1 year 2 months later. Mind you, this would be the 3 vehicles previously purchased from them, and zero care or consideration given. Not to mention, Steve- working at Kia, is the most unprofessional and rude sales person there. I would recommend working with someone else entirely if you even attempt car shopping. He doesn't air out after chain smoking outside, and he will call you stupid if he doesn't understand what you're talking about. He is not professional, and I would be embarrassed to have Steve work for any business of mine. Just because he can sell you a car doesn't mean it's worth the reputation Auffenberg is creating with people like Steve. With that all said, three separate and equally awful experiences with Auffenberg in 2023, 2024, and again January 2026. We learned our lesson - do not buy there or you'll be met with predatory practices. We were literally discouraged to leave a review unless it was good because it only directly affects the sales people who worked with us. Steve needs to be fired, and Auffenberg should really have better business practices. I hope our next brand new car purchasing experience is better than what Auffenberg failed to provide on three separate occasions. Our community deserves better!

Auffenberg Mazda

Auffenberg Mazda

(37 reviews)

Don't recommend due to shady and pushy sales tactics. First off, refused to lower any prices, and…read morethen when the salesperson said he was going to ask his manager, he came back, didn't say anything about it, and started working on the prices for the current price, and didn't even tell us they wouldn't work on a deal, until I asked. Then pushed us to use their financing, even though we had our own financing, and told us they would match our current APR rate. Okay, cool, let's do that, since we drove 2 hours one way, and didn't want to do the drive the following day. THEN the finance guy came over and immediately discredited the current warranty and started trying to sell the extra warranty. We made it clear we were not interested in any addons, period. Then we went to his finance office, and he immediately tried to sell us their extra warranty. I kid you not, we told this guy no at least 10 times, he then left to go call someone, and then came back, and his whole demeanor changed, and he was clearly annoyed he didn't get that sale. Then, after he is just handing papers to my husband, without going over it at all, I see that the interest rate is .15% HIGHER than what we agreed to. When I brought it up, the finance officer acted like he wasn't told that, and acted like it wasn't really a big deal. THEN he conveniently forgot to put the sales tax in the note, and we had to redo the paperwork. As we were leaving, the sales guy handed us the second key, which was all taped up with electrical tape. Then today I noticed the seatbelts are twisted (silly thing, but it's super annoying they didn't fix it.) There are two stains on the roof on the inside. Overall, we do like the car, but if we could take it back, we would, on the principle of the experience, after we slept and reflected on it, but their policy is only 150 miles/7 days, and that's literally our drive home. Because how are you not going to be willing to work on the price, but want us to buy your extra stuff? How are you going to push financing under false pretenses? And yes, I recognized we could have walked away at that point, and honestly, we regret not, but we drove 2 hours, it was 8 at night, and we were tired.

Let me tell you about a man named Joshua Merrifield. He not…read moreonce pressured us into anything. He only provided us options. We did not get the vehicle we were aiming for, we got one nicer than we thought we were capable of. I honestly couldn't be more impressed with how easy it was to drive home in a beautiful new vehicle. Thank you Josh!

Gateway Classic Cars - car_dealers - Updated October 2026

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