Got a helluva deal. Everyone was pleasant. No one pressured me. They were patient as I asked tons of questions and did some test driving. It was the best car buying experience I ever had. Only service experience so far was replacing a key fob and that was great. They need to keep the car to do it. Provided a no charge rental. Irma Marshall was the sales agent and she was terrific. Ronnie Durbin is the General Manager and made me feel very comfortable and welcome there. read more

I had a terrible experience at this dealership. I called the night before and spoke with a salesman named Nick. The agreement was I would pay the MSRP that was listed but I did not want to get beat up on the trade-in price. I have never been comfortable with the back and forth negotiating tactics used by dealerships and he agreed and said he would meet me there at 9:00 a.m. at 8:47 a.m. I get a text from the dealership saying my appointment was changed to 11:00 a.m. with a salesperson named Kathleen. She was nice enough but I could not get her to give me the numbers. She was more interested in just getting all of my information into the computer. She did drive my car around and put it through some scanner. She comes out with a credit report for me to sign and I tell her I don't want to sign anything till we get the numbers under control. Finally a time after that a gentleman that says he's from finance comes out with a ridiculous offer of 13,000 on a 2-year-old Kia seltos. I tell him that's a ridiculous offer that I was looking more for around 18,000. He goes back and comes back once again with an offer of around 15,000. Now I'm annoyed. I kept my part of the bargain and now just the second offer shows he low balled me at a minimum $2,000. Says my offer of 18,000 is retail. But if you Google my make and model for that year you won't see one for less than $21,500 at any dealership. It's obvious they lied to get me in the door. If you like long drawn out negotiations where you get low balled and then have to go back and forth this is the dealership for you. For anybody who wants honest negotiations I would go elsewhere. read more

It would certainly help to have a Finance Manager and Salesman who didn't lie to customers. My husband and I were told we could purchase a car by signing up for a lease for four months and then paying off the lease with our payments going to the purchase price. This way we could get a "special price" for the car. When four months were up and we tried to pay off the car, all of a sudden, we were told that we couldn't do this! Be forewarned, this dealership lies and cheats customers! read more

I purchased a vehicle from Auffenberg on 12/29. I have tried contacting the finance department starting on 12/30 and every other day since. I have left voicemails, I have had the receptionist state they would hand deliver message, my sales rep left him a handwritten message to the finance department as well. I called this morning spoke with Bri and she stated the Chris the manage would call me right back. Still no word. I tried to get some things removed from my contract before the loan was finalized and now its too late. I will be contacting the BBB and make sure I post everywhere not to go to Auffenberg. The only positive I can say about this business was my sales rep. Kathleen was awesome. read more

We bought a palisade early 2025. Very transparent pricing, immediately got me into the vehicle for a test drive and no pressure from sales. Closed the deal and drove away happy. Have had it serviced twice, and while they are always busy, it's generally pain free to deal with the dealer. read more

Received a call to schedule a recall on my vehicle. When I arrived for appointment, no record found. They did squeeze me in and I was told a 45 min job would be around 2 1/2 hours which was fine. After the time I called to inquire if vehicle was ready and was told my rep was out to lunch. I explained I just needed to know as i had to pick vehicle up regardless if it was done or not due to a work schedule. After a long hold I was then connected to the Manager that I had requested and he stated vehicle was ready.. When I went into to service department he slammed my papers on the counter and again told me how they contacted me at a certain time. I explained I had no calls from Auffenberg. I looked at my phone and said I had a robo call at that time but didnt answer because I thought it was spam. "John Koch" then said I must have the number blocked, I stated I didnt because Auffenberg was the one who scheduled this appointment. He then said its my phone and I should listen to my messages. Again, I thought I had a spam call. I asked him why he was being so rude to me and he said because I was yelling about my car. Never once did I yell about my car. I did make the comment to "John Koch" that he probably wouldnt talk to my husband the way he was talking and acting with me, and he stated, "yes he would". This is why I did not purchase my vehicle from Auffenberg and now I will not have my car serviced at this location. Reviews mean everything maybe you should take a look at yelp. plenty of 1 star ratings. Get your customer service together and not hire MEN who want to bully women. read more

JERRY FISHER! Yes, I'll personally name drop this unprofessional, rude, arrogant ma.... just do yourself a favor and drive to the next dealership and save yourself from being completely belittled. read more

Auffenberg Hyundai - Car Dealers Near Me - Shiloh, Illinois

Service department makes it extremely difficult to schedule the mileage checks that they require for the warranties. They do not call back or when they do it rings once before immediately disconnecting so you have no chance to talk with a live person without calling multiple times. Their messaging insists on texts to schedule and that is impossible to get a time that works when you have a job that narrows times that will work to do the drop-off. After the first feat of getting an appointment for the regular maintenance, the inspection they do left my AC rattling. They have now refused to see it without me paying an inspection fee on an item that they left in disrepair. I "waited too long" to complain about the appointment in July - despite the calls on August 2nd, 5th, and 9th - then leaving a text on the 12th which was never sent back to schedule with me. I sent additional requests in through their website. I finally decide to try again as the rattling has never stopped even a month later and now I WAITED TOO LONG. Good grief, how many times must I be the one to initiate contact for a scheduling. Sure, it's my fault. As I am sure it also would not be their fault the noise just happened to coincide with the inspection that it has made the sound ever sense. I am sure the 300 dollar fee to get it looked that they'd waive if it was found they did something would be a thing that they would totally accept responsibility for now with as much care as they take care on scheduling. None, if that's not clear. Terrible scheduling, poor service that has left the car with an annoying sound when all it needed was an oil change. Don't go here, it's an act of futility to get in anyways if you cannot just take any old timeslot they feel like allotting you, so do not waste your time. read more

Previously when I posted a review I had nothing good to say about the service department office help at this location. Recently, the same person I criticized horribly has done a huge about face. Maybe she was having some bad days, it happens. The last 2 times since I posted I have dealt with her were and surprisingly she handled in a much better matter. Better each time. She has been courteous, returned my calls and answered my questions unlike my original visit there. Over and above she stayed in touch (I dropped my car off a day early lol) and she said they were very booked but would try to get started servicing if time provided. Everything went smoother than silk! Great job these days! Keep it up! Firm believer you get more bees with honey as well as Karma! Treat others as you wish to be treated! Always! No matter the circumstances ! read more

I have been purchasing vehicles for 50 years. The absolute worst experience is with this dealership. I would never recommend this or any Auffenberg dealership. Chris Elliott is very bad at his job and a rude, unprofessional, jack wagon. The general manager (or custodian, who knows) called and apologized for the way Chris treated us, but offered no solution. Went to Columbia Chrysler Dodge Jeep Ram and purchased a very nice vehicle with absolutely no hassle. Again, Chris Elliott is very bad at his job. Stay away from Auffenberg. read more

I had my car towed there with engine trouble. They've had the car for an entire week. I've tried to call them to speak about what is going on. All calls go straight into a voicemail. The voicemail says to text them. They still don't respond. So I tried calling the main number. Got a person named Taylor. She said she would look into it and call me back in 20 minutes. I called her back and her calls are forwarded to another guy named Jackson. He's not answering his phone either. Is it too much to ask to speak to one of their works on the phone??? Gary read more

After my last visit to Affenberg Hyundai, I sent this email and did not get a single reply back from anyone there. If you are looking for a new vehicle. We bought our 2022 Hyundai Sonata Limited from them and it is a great car. We were also talked into purchasing a process called "Auto Butler". The way they said it worked was that each 6 months for 5 years, we would bring it to them and they would clean the inside and out and then apply a protective product for both inside and out. It has been our experience that they don't even vacuum the vehicle out when we have it there. And that makes me wonder if they are actually changing the oil and other services when I have it there. At this time, I would suggest that you stay away from them. Poor, Poor customer service. read more

Do not buy a car from this dealership!! I purchased a vehicle from them last year and they messed the title up not once but twice. The second one issued has a title brand of "not actual mileage". The car now is worthless all because of there fat finger mistake. I tried to call the dealership and left a message for Mo the manager to call me back. No response at all. They clearly do not have any checks or balances or care to correct their fup. Idiots!! For all of you that have purchased a vehicle you better check your title.l now have to get a new one and pray it is corrected and they should be paying for it. I will tell everyone I know to steer clear from your crappy dealership!! If I could give negative stars I would. read more

I needed to schedule a service appt. I called but got voice mail and decided not to leave a message as I was not sure my availability for a return call. Over the next few hours I called multiple times but nobody ever answered. I then tried to call the receptionist to see if they could transfer me with better results. However I got the same result, VM If this is the type of result you get just trying to track service department probably makes more sense to try another dealership. Auffenberg is closest but several others are not to far. read more

I made a mistake buying a car here. From start to finish it has been disappointing and frustrating. Save your money and go elsewhere. Here were my issues: 1. I made an appointment to test drive a car and when I arrived no one greeted me for a while. I stood in the lobby while watching men in their offices sit on their phones and not look up. Finally after popping my head into someones office I was helped only to be told the person I made an appointment with on the phone was in another state....45 minutes later (after they charged the battery that was dead on the car I was supposed to look at) I got to drive the car. 2. The men at the dealership treated me like a teenager and also felt a sexist vibe. Did not feel respected at all and no one seemed like they enjoyed working there or wanted to sell me the car. 3. I knew more about the car then the people who worked there talking to me about it. I was buying a Mazda at the Hydaui dealership, but if you are selling a trade-in....do some research on the car you are showing people. That was unreal. 4. Sadly I have been wanting this type of car so much and it was a good price so I decided to purchase it anyway (mistake but it is what it is). I was pre-approved with my credit union but they kept trying to get me to go through them. When I told them to send the purchase order to my bank, Ashley the customer service person asked me over 8 times when I would come in to sign paper work trying to get me to go with them and not my bank. She eventually just told me she didn't know what she was doing. FINALLY after 3 days of asking them to work with me they sent the order in. 5. When I came to get the car I asked three times if the car had been cleaned because when I test drove it was sticky and had dog hair inside and they ensured me it was taken care of. After I took it home I found gross dog hair everywhere inside all the cracks and ROTTING VOMIT under the back seat. This is unacceptable and shocking. To top it off, everything was sticky from chemicals that were sprayed all over the car. Four days later and I am still only driving with the windows down because it was intolerable. I still smell it and get light headed inside the car. 6. They called me to ask how the car was going and I told them the above. Jerry told me unfortunately the only thing they would do is have me drive in again and they would "clean it" again. I asked if they would just spray it with more chemicals and he said "Yes, they would and I don't even let them use that stuff on my own car because I can't take it". Wow. The sales manager 1. Would not do anything about the issue and did not apologize 2. doesn't even trust the cleaning department himself. I asked for a credit to get my car detailed elsewhere and they said no. I took my car to a local detailer and they quoted me $200 for the issue saying it was disgusting. This experience of buying my first car that I saved up for and worked so hard to get has been so sad and upsetting. Hopefully someone reads this novel and it helps them avoid what happened to me. Next time I will be much smarter and buy from a quality dealership and likely a new car because I have lost trust in used. read more

Auffenberg Hyundai - Rotting dog vomit found under the 3 year used car I bought - Car Dealers Near Me - Shiloh, Illinois

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So me my husband and my son found a used Nissan listed on auto trader for my son it would have been his first car he bought himself. We contacted Auffenberg set up an appointment at 6:30 to meet with a sales representative. Got there a little before 6:30 and found out the person we were supposed to meet with went home early so we got passed off to somebody that had no clue what we were even there to look at. The first person that came out said the car just sold ‍ ( then why did they set us up an appointment to look at it?) he went to double check came back and said it wasn't sold but it was in the shop across the street. He went across to go get it came back and said the lock box is broke and didn't have the key to open it. He finally got on the phone and found an extra key. He then went to go get the car now it was close to 7 and we hadn't even seen the car yet. Came back with the car and it was nothing like the listing on Autotrader depicted it to be. The car was decent inside but the outside had hail damage and it looked as if it had been in an accident and badly spray painted on fender with multiple damage in other places that were not listed in the listing it actually stated no damage. The engine had rust in the battery compartment and the alternator was squealing. We left very upset that not only how all this went down for a large dealership but also the fact that it was my son's first ever car buying experience. We won't be back. read more

Auffenberg Hyundai - Carfax no damage - Car Dealers Near Me - Shiloh, Illinois

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Stopped in to get my oil changed on my government vehicle today. The service advisor took my vehicle in very quickly and was able to get my oil change done swiftly. They also did a full inspection on my vehicle and topped off my tires' air pressure because the sensor said the tire pressure was low, from the recent snow and cold weather. In addition, Tiffany the service desk representative provided me a tour of the lobby. Tiffany went above and beyond welcoming me to the area and conversing with me while I waited to get my oil change. She was very sweet and enthusiastic about her job and she made my time on the inside, in the waiting room, zoom by. I truly appreciate everybody there. You all did an amazing job. Even got a free car wash! Thank you! read more

Auffenberg Hyundai - Complementary Car Wash - Car Dealers Near Me - Shiloh, Illinois

I had free oil changes to 40,000 miles. First I was told I couldn't get in because they open after I start work and close before I can get there after work and do not have Saturday hours at all. The third call I was told I could drop it there and they would work on it the next day. Not convenient at all. After dropping off I got a bill for my oil change that I was told would be free. read more

Deceptive business practices - they advertise their cars for way less than kelly blue book, but when you get there, they will give you exactly the same amount less for your trade in. I went to buy a 2023 santa cruz, priced as just over 34k - 4k below blue book.... just a few days ago (literally 5 days ago) I had another dealer offer me 16k for my trade in and said they prob could do a bit more. kelly blue book says its worth 16 - 20k appx. soooo...what does auffenberg do...well, they take and offer me 4k less for my trade - yup - offered 12k for my trade...to obviously make up the difference for what they marked down the car the were selling (nearly exact same amount) - so what does this mean for you? well - you end up paying full retail price for their car - aaaaaannnnnddd - they get your used car for 4k less than trade in - so likely are making double off of your used one when they sell it! Its a racket, its unfair business practice, its almost a bait and switch tactic and most importantly its unethical. OH! I almost forgot the kicker - they will run your credit before they talk to you about any of this - so now your credit score takes a hit too. Completely unacceptable. This is not keeping the customers best interest in mind...in fact - they don't care about anyone but themselves. read more

i BOUGHT MY 2011 Sonata from them, and have always had good luck making appointments , getting a car to drive, and the people i have worked with have always been great! read more

My husband and I were both in the market for new cars, every dealership we went to did not take us seriously and had no effort in helping us find our cars. We went to Auffenburg Hyundai and our salesman Carl Roesel took his time in helping us understand the whole buying process and helping us both find cars we loved. Carl assisted my husband and I throughout the entire process, this was ordering a car for us, and stayed in touch every few weeks to keep us updated on the process. We received AMAZING service from all we encountered, everyone was so friendly and helpful. Thank you Carl for making this the best car buying experience we've ever had!! read more

I have bought from Auffenberg for 25 years, Never again. Service was excellent until I asked a question. Service person Steve would not take questions without saying he is not responsible for anything and that I should give him a shining review. Well when I said you work for this dealership, he recoiled and told me that he would not give me a comment email. I said but you work for this dealership and I would think that you would explain my question about timing of appointment. After all of this, I said your a Prick, granted a bit unnecessary. He became belligerent, Told me he did not need my business. And the rest of the service team told me in order to get back in I would have to talk to Bob. Fair enough. Never any Auffenberg in my future or anyone I Know. Funny, I had been sticking up for this dealership, guess I was wrong. read more

I called inquiring about a car and the general dealership markup that Aufffenberg would tack onto the price of the car I was looking at--just looking for a ballpark estimate. The guy on the phone said he'd have to ask his manager, and that he didn't want to do that...seriously. And then he hung up on me...seriously. Guy should not be selling cars. read more

I bought my car from here June 17th 2022...today Aug 8th 2022 it's being towed back cause the transmission won't shift. we Got the text from THEIR roadside assistance (10am) that the wait could be up to 776 min. I'm glad i wasn't far from home. This ended up being a all day wait As they finally came at 4pm Yes they came Yes I know everyone is struggling on staff yes I traded my running vehicle for this.... I pray this Does not take to long to repair read more

BUYER BEWARE! Pay alot if attention to these guys and their cars. They will sell you cars that have been wrecked and not say anything about it. They also mark up the car to the price of a car that hasn't been wrecked. Be careful and do your homework. Better yet, shop a competitor. read more

Literally the worst customer service I have ever experienced in my life. The very first person was very cold and off putting towards me. (Jerry was his name) I asked him some questions about a car. And he said ok here is the market adjustment ( which they should have that on their website, all the other dealers have the adjusted price on theirs.) He said ok these are the only two not accounted for, and he said you can't do deposits anymore. Those cars still have their deposits on it. (Even thought the gm told me they returned all the deposits. We went back and forth and I caught them in more inconsistencies. I told the man that he wasn't very inviting and kind of rude towards me. (Maybe they were all rude bc i was a female, and they were all men and I had my child with me and looked young, and the weren't expecting a female to have more customer service skills than them.) he then proceeds to tell me that I'm the only one out of his 60k customers that thinks he was cold and rude to me. I was shocked he said that to me. How unprofessional. Then I asked to speak with someone else, 2 other salesmen come over . ( one talks to me the other lingers). I asked him if he was a manger, he ignored it at first and said what can I help you with. I asked again for a manager they said he stepped away from his desk. Then one of the guys said oh I'm a manager, I was like didn't you just tell me the manager was away from his desk. He said yeah well the general manager is. Finally the GM came, I said I wanted to talk with him about how I was treated and lied to in the first five minutes of speaking with the sales representative. He kept giving me a blank stare. ( body language was saying one thing while his mouth was saying another, I could tell he didn't like to be questioned and caught in so many inconsistencies.) While staring at my child. ( once again body language very unsettling) I proceeded to tell him how cold the other man was. And how I was looking for a car and to trade in mine. The gm told me things that were completely different than what the other guy told me. Kept trying to compare it to Chicago, and I said that's irrelevant we are closer to st Louis not Chicago. He said why would you say that. ( im in sales, and I've obviously had a lot more experience than this general manager, if he can't read the room and body language) Never once did he ask to take my number down and call me when the car came in.. He never once apologized for his behavior until I said you know what I'm wasting my time goodbye. They don't want to sell you a car and they absolutely don't care about customer experience from the salesman all the way to general manager. I am shocked that this is the face of this dealership. There are sooo many cars dealers to choose from do not waste your time here, especially if you're a female. They obviously don't like women. Not to mention the huge craters in parking lot that will destroy your car when you drive in. They are charging extra money and they can't afford to fix the asphalt. Despicable. There are no signs or warnings about them. The outside looks grunge at best. Inside looks alright, but first impressions are everything and Auffenburg failed on everything in my opinion. I will forever associate the word Auffenburg with rude, cold and disrespectful men. And I will be make sure to tell everyone I know about my experience, so they don't have the same one. read more

This is long, but read till the end and make up your own mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. With scarcity of new cars, she had to act immediately before it was snatched up. Unfortunately, my wife trusted the salesman (private message me if you want to know who it was) to treat her right and give her accurate information. First problem: It wasn't a hybrid. It was a normal Limited. The salesman was in such a hurry to make a sale, he never went over the fact it wasn't a hybrid. Second problem: When my wife asked if it was AWD, he said it was only FWD. She inquired that she thought the limited hybrid only came in AWD. He responded that the Midwest version only comes in the FWD and it would be a special order for AWD. He even said that AWD in this model is only good up till 8 mph and after that really wasn't worthwhile. AWD is only good on slow ice and snow. (Huh??) Straight out lied about AWD. Instead of going over different models with AWD, he plowed ahead trying to sell this specific car. Our bad for not reading the owners manual of the vehicle and knowing the vehicle better than the salesman. Worse Problem: Lied about financing. We can qualify for any financing, but knew Hyundai was offering a $500 incentive to go through their financing. My wife specifically asked how much additional it would cost for HMF financing. He said that it would only cost an additional $62. She confirmed/asked multiple times. He even said we couldn't pay it off until we paid 3 months worth of payments. (Huh??) She figured only $62 for financing over 3 months was great, so went ahead and bought the car for $36,995. ($39,381 w/everything) Once she brought it home, she was able to contact me (I was in the field all day) and had her take a picture of the car. Definitely not a hybrid. (No hybrid badge) I also calculated the financing. $451 over three months. (Almost the same amount we were supposed to save) I called Hyundai financing and they said we could definitely pay off immediately and there is no such thing as having to pay 3 months worth of payments. Called the manager at Auffenberg and told him of the horrible experience she had buying the car. The only thing he could offer is if he found a hybrid car in the next 72 hours, we could trade that in and pay the difference. I knew they would have no incentive to find a vehicle. Surprise--they didn't find one. We called other Hyundai dealers in St Louis and they said they would never trade a car with Auffenberg. The other option was to have his appraiser look at the car and give us an offer. 20 additional miles, we brought it in and they offered us....$33,000. CARMAX offered us $38,000 for the car a day later. My wife could see the manager and salesperson hiding in their office. Wouldn't even come out to talk to her. We talked to another Hyundai dealer in St Louis (he wanted to speak on condition of anonymity) and he couldn't believe what information he told my wife, why he didn't educate her on all the different models, confirm if that was really the vehicle she wanted, and lied about financing. He was amazed the salesperson would do that in today's market since new cars sell themselves. He said if one person doesn't buy it, there are twenty people behind them that will buy it. I'm so disappointed in how a dealer and salesman can take advantage of someone because they don't know the cars better than they do. If I knew what I know now, I wouldn't have ever gone to Auffenberg. We still absolutely love our new Tucson Limited. I know new cars are incredibly hard to find now, but you have to ask yourself, "How much is that car really worth, is it really worth going to a certain dealer or should I just wait until another dealer I want to go to has the car I want?" Please learn from my mistake. Choose wisely. read more

Auffenberg Hyundai in O'Fallon Ill has the most dreadful service department I have ever experienced. Twice I have had completely rude customer service employees, and today when I went to the service manager I was told that if I didn't like it I didn't have to come there. Trust me I wouldn't have if it wasn't the only place close to my home where I could bring my car to have the recalls taken care of and still make it to work. I was expressing frustration over a known issue that Hyundai has with my style of car, and has in the past fixed it, but is no longer fixing. Instead of a sympathetic I'm sorry I know that stinks it's past the warranty which makes it an issue we can't fix but maybe try A, B or C then my experience would have been different. But the employee John seemed to take it personally and got an attitude with me. I told him I didn't appreciate the attitude and he informed me that if I come at him with Attitude then he will come back at me with the same attitude. I wasn't mad at him, I was frustrated with the situation and customer service from a grown professional man should have been the very least I could have asked for. Instead, he got nasty with me, and when I went to the manager and saw his attitude ( don't like it find another dealership) I realized that was where it came from and I was wasting my time trying to get anything done about it. It's sad that nowadays customer service is a thing of the past.. However,it was not all bad. The man who got me the rental car for the day was lovely and kind and I appreciated that. No one wants to take their car in first thing in the morning the day after a holiday, get a rental and then hustle back to work, so his kindness meant the world to me. A little kindness goes a LONG way. read more

I went there to see a used car. as i pulled up about a hour from closing on a holiday weekend jerry walked out and greeted me right away. he asked what car i was there to see and quickly brought it up for a test drive. the purchase process was so quick and easy that i was out of there in a hour or so. i recommend this place and go see Jerry he is a A+ sales rep. read more

I came one day to set up my recall work. Cool everything went smoother than the one time I regretted buying a car here. But enough about that. I come in and was quoted at minimal an hour, took about 30 mins. Excellent everything's looking good. No, everybody in front of me was being told oh your cars in the wash, were waiting for it to get it's courtesy wash. I was like cool they even do free wash here. I come out to my car still with the road salt on the wheel well. Not touched. Open the car door to find all trash and covers in the car. Wasn't impressed with that too much. I knew I had a funny feeling when I was walking into this place like I wasn't welcome. Now it makes sense. read more

I drove all the way to O'Fallon from Chicago to purchase a new car here. They were the most accommodating and I got the best deal. Kevin Jones was my salesman. Very knowledgeable and gave me more than i expected for my very old, high mileage trade-in. I can't remember the finance person's name but he was also awesome and very quick! The whole process went very smoothly and I am so happy with my new Elantra! read more

Didn't want my business! These folks must of thought I was not serious about buying a car for my son who lives in Murphysboro,Il. I was contacted at my home in NV Sat,19Sep 2015 and I discussed with salesman what I wanted to include "Out-the-door" price. He said he would call me back in 15-20 minutes.I waited all day to no avail ,and even called twice to leave messages. I ended buying a new car (cash), from a dealer in St Louis and my wife is flying in on Thursday. She will close deal on Friday and deliver the car. We are extremely happy with the treatment from that dealership! Vincent Fuentes Ltc,USArmy,Retired read more

I had done quite a bit of research before my recent car purchase. Not only was I researching which vehicle would best suit my needs, but which dealer would take care of me, at the time of the purchase, and when it came time to take care of the vehicle in the future. Let me just say this. I have bought 12 vehicles in my life, and this was hands down, bar none, the quickest, easiest, no hassle purchase of a vehicle I have ever made. Our salesman, Jerry, who is the sales manager, was direct, honest, and very accommodating and attentive to us and our needs during the entire process. A great example- he noticed the vehicle was missing floor mats,which would typically be in the trunk, and before I even had to ask, he made sure to tell me that they would take care of it before we left, which he did. Their pricing is not only fair, but I found them at least 5% lower than everyone within a 100 mile radius on the particular vehicle we purchased(Tucson SE). The "auto butler" service they offer, the free car washes, the professionalism and cleanliness of the dealership and the consistency of the staff, are all reasons that we are not only happy that we went to Auffenberg, but the reason we will most definitely be making our next vehicle purchase there for my 16 year old daughter in a few months. Do yourself a favor, save the time and effort, save the haggle and sales pitches, save the nonsense and the games, and go straight to the dealer who stands above the rest in all areas. You won't regret it. read more

After 5 days of flying across the country and back, I came home to a car with an obvious problem, it was the brakes, and the work could not be put off or ignored. I called for an appointment and was scheduled to come in that very morning. Auffenberg got my Elantra in immediately, got me a loaner car, washed and vacuumed the vehicle, and were very professional. August 14th was the worst day that I have had in the year 2014 but the staff was still very professional and courteous despite my jet lag, sick feeling, and bad mood. So thank you Auffenberg Hyundai Service read more

I took my Hyundai in for a recall and it was fixed within 2 days - had to rule out other causes of engine stop failure. They were friendly and took their time to pay attention to my car needs. 2 previous mechanics could not fix it. They also fixed a low tire alert for no extra charge. John was my mechanic/service tech and he was awesome. Would definitely bring my car back there again. My only suggestion is that since it was being serviced for a recall , I feel I should have got a loaner car at no charge instead of a $25 courtesy fee. Ford and Chevrolet don't do that. Luckily I have friends with cars. Still give 5 stars for service performance. read more

My Hyundai broke down while my husband and I were traveling to visit family. The mechanics went above and beyond to get us a rental car to get back home to Georgia while they worked on my car. Fantastic customer service. read more

I am having a hard time believing that there aren't more reviews about this place. I guess people out here just don't use Yelp. This is the place that used to be called St. Clair Auto Mall until someone finally got tired of the acronym SCAM, which if befitting. I am here to tell you that this is one of the worst Hyundai Service departments I have ever dealt with. Rude customer service, workmanship was just average at best, and often I had to beg to get anything done to the car. I have recently come to find out that none of the work they did comes up on the Hyundai service system at other dealers, so I have to dig out all of my old receipts to show when work was done. Did they do it at all? They even told me that I had to call Hyundai myself to get some work done! Are you kidding me? That's your job! Then they dragged their feet on fixing my door handles until it was "out of warranty" even though I told them about it before the warranty period was up. Again, "call Hyundai to see if they will fix it". Unbelievable. I have since found a much better Hyundai dealer with a much more courteous staff that doesn't make you feel like some idiot off the street. I wouldn't even turn in a clunker for the CARS program to this place. Go somewhere else. read more

Incredible customer service. Took my car in for an oil leak due to a Hyundai recall. Even though The earliest service appointment was in May, John was able to get my car fixed and back to me within 1 day. Entire staff was friendly and professional. read more

Again, I praise the entire service department at Auffenberg Hyundai. My 2000 Sonata had to be towed to the dealership Monday afternoon. By Tuesday late morning my car had a new starter and I was back on the road. Each and every member of the service department is always kind, helpful and quick to assist for those unplanned events. I will definitely purchase my next vehicle at Auffenbery Hyundai to show my appreciation to the loyal service I have been given for the past 13 years!!! Until then I will continue to strive for 200,000 miles and who knows...maybe more, it's a great car:) read more

Just to let everyone know that this issue was never resolved and we went to another dealer to purchase a new Hyundai because we did not feel safe in our car. I would never take a vehicle to Auffenberg Hyundai for service and most certainly not purchase a vehicle from their dealership and suggest you do the same if you are reading this. read more