I brought in my RAV4 to get four new tires put on in service. MARK HURTT was awesome and made my whole experience smooth/easy. Gave me a call when it was all finished up and ready to go. Very satisfied with my service from Newbold Toyota! read more

Made an appointment, drove 30 mins in traffic to test drive a car, only to have the car rep NEVER show up, BAD attitude and customer service from the front desk chick, and dismissed by everyone I came in contact with. I would spend my hard earned money elsewhere if you value customer service and honesty for such a large purchase. I wouldn't trust the service after purchasing! Glad I found out early, they done really value ALL customers read more

Bought a used 2018 Ford F-150 with 104,000 miles on it. The truck appeared to be in great shape and was spotless so it seemed to be well taken care of. I purchased a 4 year warranty (engine and transmission) since I've never owned a Ford. Within a few days of owning it the check engine light came on. Had AutoZone check the OBD code and got got the P-0430 (bad catalytic converter bank 2). The printout from AutoZone and O'Reilly's (FixFinder) both show this code to be a powertrain problem. Called Newbold and was told that this was not covered under my $3745 warranty. One of two things happened with this vehicle before I bought it, either the previous owner cleared the OBD code or the dealer did. In either case I feel as though Newbold, at the very least, should have offered to make the repairs at cost. I am now upside down $7,000 - $9,000 to get rid of the truck and $3550 to replace the catalytic converter and O2 sensors. I will never do business here again! read more

My mother is 80 years old and went here for a 90,000 mile service. She left with a repair estimate for $7,959 on her 2007 RAV4 which has only 87K miles on it. Kelly Blue Book is about $7,800. What really stood out to me was the comment about her tires. Dry rot and 7 years old. I inspected her tires and she has 4 Bridgestone tires in great shape. She probably puts less than 5K miles a year on her car. The service writer when asked about all the repairs told my Mom she shouldn't drive far. He also told her they could finance the repair bill. I'm thankful my Mom didn't pay the bill and left. Her car drives fine and her tires look great. This dealer apparently thought they would take advantage of an 80 year old woman by scaring her about her safety. What a disgrace! I have 3 Toyota's in my home and will never buy one or get service at this dealership. Your GM should be embarrassed. read more

Newbold Toyota - Car Dealers Near Me - O Fallon, Illinois

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This service department has gone down greatly in the past several months. I have had multiple vehicles in there for routine service as well as troubleshooting a couple of different ailments. One such occasion caused me to spend several hundred dollars more for a simple wire that I suggested could be the problem. I was told that this wire was inspected and not the problem. Well, when I got time to look, the wire was clearly the problem. Next, I took my wife's car in for routine brake service. After 2 months, the brakes continue to squeal. Its embarrassing! I took the car back complaining on that and was told that this is normal operation. Totally unacceptable and I will NOT be going back read more

Avoid at all cost!! Horrible customer service reps in the service and repair department. I have been to this dealership multiple times and have had multiple bad experiences with different reps in repairs. They will lie about cars being worked on. When in reality the car hasn't been touched. They get defensive when you ask simple questions. Basically every bad stereotype about dealership customer service is found here. Save yourself a headache and drive a little further to the next dealership. read more

Great service every time on my 4Runner! I've been coming here for close to 20 years and there is no better Toyota dealership in the St. Louis area! read more

Service is inconsistent. I made an appointment for 2:30 pm, arrived with my car at 2:20 pm, and they still hadn't started the routine oil change when I went up to the counter and checked on it at 4:30 pm. I will have to find another place to get my auto maintenance done. This is not the first time I've brought my car for service and it was less than stellar. And they don't have any sense of customer service to make it right. Who knows how long I would have been waiting for my car if I hadn't asked about it? They didn't even have it dispatched to someone yet. Two. Hours. Later. On. A. Monday. read more

Good purchase experience. Kobey was very easy to work with. Even though I changed vehicles during the purchase process I was very satisfied.

Great staff always courteous. The sales department was great and service is always quick!

If only I could give them a half star or even zero. This place absolutely sucks. Went in for an oil change and inspection. They nickel and dime you here like crazy. Bro comes out with a list of things they said I needed to do that they noticed on inspection. I, being an absolute idiot at the time, just wanted to do what was best for my vehicle so told them they could do certain maintenance on it. Unbeknownst to me, They flushed my transmission without mentioning that was part of the xx-mile maintenance and like 2 weeks later, my transmission failed.. lost 3rd gear completely. This is rare in a Toyota with less than 100,000 miles. Then, I had my vehicle towed there, as they do not offer any kind of towing service, and they inspected my vehicle. Apparently, the inspection was done that day.. however, I did not hear anything back from them for multiple days. Having to contact them multiple times. Only like one person was in the office on the weekend or some weird thing like that.. idk I dropped it off on a Thursday and didn't hear anything back until Monday, only after trying to call them and figure out what was up multiple times. They then told me I'd need to replace the entire transmission and quoted me something like 8k dollars.. needless to say, I had someone else repair it for far cheaper. I will NEVER take my vehicle back there. I can see why so many people would rather take their Toyotas to more distant dealerships for maintenance. These people are not looking out for you or your vehicle. They are money hungry vultures. At least the desk guys.. idk about the actual mechanics.. I don't want to chastise them alongside these foul individuals. TLDR: This place sucks. Take your precious whip elsewhere! read more

Very straight forward to deal with. No games. Old school style dealer. Gave us a fair deal upfront, with no hidden fees. I searched nationwide, and there deal was as good as any other dealer. Thanks Dave! read more

This place is a total scam. Stay away. They lie about what services they have done and charge a tremendous amount. Crooks. Absolutely awful service from everyone here. They need to be reported to BBB and anyone in charge of overseeing the Toyota dealerships. read more

They are so understaffed they aren't able to do oil changes.They just don't care about serving the community from the service department to the parts department. NEVER AGAIN read more

Don't do business with these guys!!! We live in Missouri and bought a brand new 2023 Toyota Corolla SE. The car had 3 miles on it we picked it up. We had the car 10 days drove it to South Dakota and back. It was all interstate driving. We followed three other vehicles which were our friends, all had different vehicles. Chevy, Ford, Etc. we got our car home washed the dirt off from our trip and noticed well over 30 rock chips on the front of the car. The rock chips were so bad, it looked like someone one sprayed a shotgun of pellets over the front of the car. We called the dealership and talked to a used car sales manager named Terry. We voiced our concern there might be a defect in the paint or a clear coat wasn't put on the car. He immediately dismissed my theory and said unfortunately without empathy and more of a smart unremorse response that were in the "wrong place at the wrong time." He did however tell us if we wanted to to bring it in and drive an hour to pay for it to be fixed they could set that appointment up for us. After spending 30,000 on a car this how we were treated. We will never do business with them. We called the corporate office. Opened a claim, called our local Toyota dealership in Toyota and the sales rep was more than happy to bring us in to look at the damage without dismissing our concern. Even the corporate office couldn't believe the way were treated and wanted a follow up after our appointment I have added just a few photos of the damage. read more

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I called Newbold Toyota parts for headphones for a Toyota entertainment system. Two months ago I had called and they had one in stock but I got busy and didn't go by. Yesterday called and the parts person said they were out of production and unable to order. I then called Ackerman Toyota and they got them in in less than a day. They were very helpful and went to extra effort to order. Newbold has historically been not very helpful and proved it again. I know where I will go to buy my next Toyota. read more

I understand that when you have to wait on a part, but when the repair is going to cost around $4000 and not providing a loaner car very unacceptable. They said they could cut me a deal of $40 dollars a day to rest a car, which would add another $1000 to $1500 on to the cost. Bought my last to cars from them and will not be dealing with them anymore. read more

bought a cadillac escalade no floor mats,no owners manual, no extra key ,front tire low needs new wheel ,light on that said check driver system, salesperson was late than did not eknowlege me when he cam in very rude sales manager read more

Newbold Toyota avoided the Toyota Smarpath deal with arbitrary $5k demand AFTER all terms agreed to and credit app submitted. By the way, they verbally explained they wanted another $5k outside of what was in the Smartpath deal. I would have never entered into the Smartpath deal, and had them pull my credit, if the arbitrary $5k was in any of the "Pricing Details" document that I agreed to when I entered into the contract. The $5k came afterwards. If you're the kind of person who enjoys entering into an agreement, submitting credit, and then having the dealer inform you that they need an extra $5k over and above what you agreed to, then Newbold Toyota might be a good fit for you. read more

Part 1: This is the worst Toyota Service within the US. Our 2002 Toyota Sequoia was given to them without any issues on a Wednesday, for a routine service & balancing. 7 days later we finally get a return call from the writer "your sequoia is unsafe to drive, so we had ordered a part that arrived since Thursday-your sequoia's CONTROL ARM BOOT is TORN and the STEERING ANGLE SENSOR NEEDS REPLACEMENT! It should be adding about $700 plus?" Newbold Toyota- now crooked and fleecing for money from honest US citizens. Part 2 post Service Manager inquiry 7/27/23 OMG! This place NEEDS TO BE AUDITED ASAP. UNPROFESSIONAL SERVICE MANAGER(S) FAILURES In meeting w/ the Service Manager Taylor, whom failed to enter our sequoia info into her computer before any issues could be addressed- rather sarcastically asking " well how OLD IS YOUR VEHICLE?" Cont'd to demean us that our vehicle was too old that a RETIRED MASTER MECHANIC, had to be called for his expertise! YET when we asked to speak to this RETD Mechanic- she immediately REFUSED stating he's @ a Drs appt!. So what I heard is that Newbold Toyota was taking instructions from a nonpayrolled retired employee! Taylor blatantly lied AGAIN stating "we are still waiting for a part"" when her writer Mark previously told us "part was here since LAST Thursday!" When we requested documents of the problem Taylor refused! When we requested a visual of the sequoia's issues - Taylor again denied! TAYLOR WAS UTMOST UNPROFESSIONAL AND APPARENTLY DISCRIMINATORY. After being tangled in her deceit of lies she had to tell us to leave - leading me to escalate and report such SERVICE FAILURES. PART 3: ESCALATION TOYOTA GM Steve, returns a call but in conversation attempts to negotiate a fee! Stating he can "waive the labor, but not the cost of part!" Now requesting $400? So - if Service already knew that said part was ordered but FAILED to get our acknowledgment or agreement- and FAILED to give us documents addressing any issues prior to ordering- then Toyota already PREMEDITATED and PREMATURELY PLANNED THIS SCHEME! That screams FRAUD! FRAUD! FAILURE AND FRAUD. read more

Possibly the pit crew mentality in service is leading to a lack of accountability. On a recent visit for an oil change found a cigarette butt on floor mat and ash on steering column. I feel our vehicle should be respected as the major purchase that it is. read more

The worst car dealership and the worst service department I've ever seen in my life. They are all crooks and I caught fraud in my warranty, made them refund it or I would have them charged with financial fraud. They did refund me the money. read more

Just took our Toyota Highlander which we bought BRAND new in January 2021 and it is only December and we have had to jump battery numerous times!!! My husband took it to the service department and they did not do a thing to it. Told him we should drive it more or lock our doors every night so that it shuts everything off! My husband told service manager we park in a garage we shouldn't have to lock out doors every night so that our battery doesn't drain down. TERRIBLE SERVICE!! To make matters worse we have to drive at 30 minutes to get there and would not even give him a loaner. Would not recommend buying here!!! Joyce L. read more

Please do not give your business to this dealership. As a first time buyer, not only were they a bit discouraging but when I actually payed for them to hold a car & it arrived a week prior than expected, then i was given a call non stop. I needed to get final touches done on my finances before going to pick it up & buy it & I was screamed on the phone pressured to say I needed to buy it now or they would just pass the car on. I payed $500 for them to hold the car & now im being yelled at? horrible experience. I'll take my deposit back & GLADLY buy a vehicle somewhere else. read more

I had originally posted 5 stars with this dealership. Now, having sat in waiting room for my service, I'm dropping it to 3. Now going on an hour and a half. 1:45... and why the heck do they need adjust my seat? Arrrggghhh This is by far one of the best dealerships I've encountered. The staff is incredibly helpful and courteous. They have so far gone above and beyond to assist me with my Tacoma, which I didn't even buy from them. I will definitely bring my business to them in the future. read more

The worst company I've ever used. Maintenance that was paid for was not completed. I now take my car 50 miles away to get maintenance done. Beware of this company! read more

I feel like I have been taken advantage of and now they do not even respond!! I had to have the used SUV I bought serviced right after buying it and do not believe this dealership goes thru their used inventory to see if there is anything wrong they just try to unload them and that is what they did to me. I traded an extremely great condition truck and received a piece of junk and they knew and will not give me my truck back. I am considering seeking out a lawyer to get it back. How can human beings do this to another human being. I am a hard working older women on my own and they knew that and took advantage and I think that is the most inhumane thing they could have done to me. My salesmen said he never cheated anyone because he would not want to be cheated well he does not tell the truth!!!!!!!!!!!! I think there is a lot wrong with the vehicle I purchased and I will see what I can do to get this rectified by whatever means I have to!!!!!!!!!!!!!! read more

High pressure sales, refused to admit they have swindled my son. Refuse to repair a used car that he bought less than 24 hours ago. Using their pressure signing of contracts and their "internet ad" as an excuse not to do the right thing. Very poor and sad. read more

We were not happy with the service we received at Newbold Toyota recently. We had our Camry in to fix a recall item, an oil change and one other issue. They had to order a part which was okay but kept putting us off for a week saying that they were still waiting for the part. Come to find out when my husband picked up the car that the original part broke and they had to order another one. They never told us this the entire week that they had our vehicle and never once apologized for it taking so long or for inconveniencing us for a week without our vehicle. The service people were short and abrupt. Didn't feel like they were very customer oriented in my situation. read more

So I called to ask a very simple question . What color is such and such interior for vehicle stock # such and such. I was transferred to a sales person. Which in reality was just hold. Called back same thing. Called back same thing. Then the receptionist came back online to tell me no one was available could she take my name and number. Why would I leave my name and number. I so far have no reason why I would want to do business with you. I never asked for a sales person. Why am I on hold ? Why is it that I still dont have the answer to the question. Five minutes into this. Fail............ read more

Appointments are a sham to make you think you will be taken in at the appointed" time. Me thinks not. Appointment for simple oil change and tire rotation was set for 10:15. I asked the consultant if my car will be taken in at the appointed time. He indicated that the techs were all busy with other car and that there are four people ahead of me waiting to get in for oil. This was at 10:05. So, at 12:10 TWO HOURS LATER my car was ready. If you take customers on a first come first served basis then don't give the false impression that those that called ahead have an appointed time for service. I felt like a cow in a herd at the disposal of Newbold Toyota. I will take my service needs somewhere else that treats customers with respect. Richard T. 2010 Highlander read more

Poor customer service at Newbold Toyota in O'fallon, Illinois. They refused to service my vehicle after giving me an appointment; having me pick up my car stating on the phone for me to take my car back to whoever repaired it in Chicago. My mom intervened because of the obvious safety issue driving four hundred miles with a broken passenger mirror. She was furious that our safety was not a concern to them. Me and my family of long term Toyota customers purchasing such vehicles as the Land cruiser, Toyota Tacoma truck, Prius, Camry and my car the Toyota Venza. What poor service!!! read more

Frustrated On a Friday afternoon, three days after having dropped off my vehicle to have a factory recall frame protective coating applied, I went to pick up my vehicle only to find the black protectant substance that was applied to my frame dripping off onto the parking lot.  I asked the service team what was done to my frame and why it was still dripping wet.  I was told that a thick gel was applied to my frame so it couldn't be dripping and it just looked wet.  I walked out to the truck and let a drip fall onto my finger to show to the staff.  I was initially met with looks of disbelief that quickly turned to an explanation of "the weather is causing it, just don't wash it for 72 hours and it will be fine".  I expressed my concern about driving in its current condition (concerned that sand/rocks/leaves/etc. would become stuck to the frame) but the staff offered no alternative.   I then opened the door of my truck to find the interior covered with a white film. Since my vehicle's interior had just been detailed 4 days prior to dropping it off for this service, I asked the staff if the paperwork they had given me included a free interior detailing.  When I showed the service staff my vehicle's interior I was told that it must have been that way when I dropped it off because there was no way that they could have done it.  The only support they could offer in response to any of my concerns was that I could call the service manager on Monday.  They did not offer to take any action themselves.  I left frustrated and wrote a negative review. The next morning I received a notification from an individual within company leadership asking me to contact them.  I responded, highlighting my concerns (the status of my frame being most important) and attached a video of the debris which had already adhered to my frame.  Their response stated that the dealership would redo the frame coating and detail my vehicle; furthermore the service manager would contact me on Monday to set up the appointments. The call on Monday did happen, but the individual from the service department wanted to schedule a detailing only and had no knowledge of my frame issue.   I visited the service manager in person that afternoon (3 days after picking up my vehicle) to address the frame issue. Without offering to look at the vehicle he informed me that there was nothing unusual about my situation. In fact, I was informed that I would need to wait months for the frame to "cure". Additionally, I was told that it would take weeks before it could withstand more than light water spray.  Furthermore, the service manager stated that he was unaware of any commitments made to address the frame issue so would have to address with company leadership.   Two days later I received another e-mail from company leadership.  While that e-mail did offer to detail my interior, it questioned why I did not consider other sources for the white residue on the interior of my vehicle.  Specifically it attempted to blame the organization that completed my interior detailing 4 days prior to me dropping it off at Newbold Toyota.  Additionally, it stated that there had been an error in the earlier communication and they would only redo the frame spray if it was found to be improperly applied.  Finally it stated that they had requested a Toyota factory technical representative do a physical inspection of my vehicle.   My e-mail response explained how all other sources for the status of the interior had been ruled out.  This was based on the status of my interior when I dropped it off, the timeline between detailing and dropping it off and the fact that when I dropped my vehicle off the service technician immediately rolled down the windows in my vehicle.  As far as my frame was concerned, I requested the name/contact info/ticket number of the Toyota factory technical representative that would be contacting me.  His reply indicated that he did not have that information but did provide me with contact information for Toyota customer service if I wanted to initiate follow-on actions myself.   As it currently stands, I am minimizing use of my vehicle whenever possible to ensure that the frame does not pick up more debris than it already has.  I am obviously disappointed with the status of my vehicle and had I known the implications of this visit prior to dropping it off for service I would have never made the appointment. read more

I had my Tacoma in for service today oil change and tire rotation. They then told me I needed an air cleaner because mine was very dirty for 40.00. I have a K&N filter in it and when I got home the filter wasn't even dirty. I don't think the Tech even checked it. It's a scam and I won't be going back. Beware!! read more

We are traveling across the USA from Vancouver, WA to the east coast, driving two-lane highways as much as possible. We purchased a new Toyota Highlander just in time for this trip, and as we approached St. Louis a notification popped up on my gauge face indicating immediate service required. As we were staying in O'Fallon, IL that evening, I searched the internet for a Toyota dealer nearby. I found Newbold, but the YELP reviews were not stellar and I considered going back into St. Louis, MO in the morning for the required service. I called Newbold at 7:30 am (service opening) and spoke with Shawn, explained my dilemma and he assured me that when I brought the vehicle in, they would get right on the service. We had a quick breakfast at the hotel, loaded up the Highlander and rolled into Newbold. I spoke to one of the writers and indicated that I had spoken earlier with Shawn, and he nodded to the person beside him who was helping another customer. He then told me to bring the Highlander into the service bay, and when I did, Shawn was there to meet me. He took my information, said the service was a normal 5000 mile service, and that they would have me out within the hour. My wife and I went to the waiting room, I pulled out my computer and was barely able to get it fired up when Shawn came in and said the service (included rotating tires, topping off fluids, and multi-point check) was completed, was free and we were free to continue our cross-country trek. I can't say enough good things about Shawn, and from my experience this dealership (service at least) is all about customer service. Thank you again, Shawn. read more

They squeezed me in for a last minute oil change and were super friendly. Free carwash with my oil change!! The waiting area was nice and clean, Starbucks Coffee machine, snack vending machines and a vintage 1978 Land cruiser to drool over. Only downside was a LONG wait (even for last minute). read more

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Lying must be a prerequisite for working at this place . I've never been more insulted at what they have put my bf through. We live out of state and my bf found a great SUV on their website. Photos looked good, he already had financing, and was ready to buy. He called up talked to some kid who very obviously never sold a car before and specifically asked him in more than one way the condition of the car. No dents, major scratches anything. This guy assured him everything looked perfect. Within a few days he sent the check to them for full asking price and arranged transport down to us. Before the truck was even off the transport bed we noticed a dent in the driver side door. (We have full video of this as it came off truck) then while the guy drove it down, major squeaking. After the guy had left, we get in to discover duct tape on door panel to match the leather ? No idea what that was about. Several water stains, tears in leather and these guys certainly never inspected this car. Just tonight 4 days later he's cleaned out about a pound of mulch in the passenger side door joint. Which if you didn't know can actually eat away at your car if left near important parts. So, not only was this guy caught lying at least twice to my bf. The Excellent condition truck that he paid full price for left a lot to be desired. This place is a joke and I cannot believe they're able to get away with treating people like this. You have no business running one. Shame on you ! read more

I came into Newbold to look at a used Rav4 and ended up being helped by Brian. He made the experience relaxed, comfortable, and he was very informative. He wasn't pushy and didn't try to get us to commit to anything before we were ready. He was extremely accommodating. Even though i didn't end up purchasing my vehicle here, I will absolutely be back here when we purchase our next car! read more

Josh helped us with any questions we had. First time co-buyers shopping and he broke everything for us without being condescending or pressuring. Really just a down to earth kinda guy and got to know our needs and wants. Everyone at this dealership was top notch! Coming back here for the next one! read more

I've purchased multiple vehicles from Newbold and as expected the service was exceptional and their pricing was so much more than fair. I like knowing I can count on the dealer to be there if I need them and the Newbold staff is always quick to respond and offer help. My salesperson was terrific and their finance manager was so professional. Buying a car can be stressful but when I work with this dealer I don't feel intimidated. This purchase wasn't a planned one (ooops! accident!) and I was so glad I didn't need to worry about one more thing. Keep it up guys. You are all the best! read more