Extreme Caution! Owner Isaac Ovchinikov has defrauded me of my $22,982 down payment with no product…read moreordered and no work completed since signing a contract in March 2025. Isaac, the business owner sat with me at my kitchen table, looked me in eye as we set my purchase order and contract, then cashed my check down payment check, and never attempted to complete any work on my project or communicate a project timeline.
Below is my official complaint to the Better Business Bureau, which was filed on October 1, 2025 with no response from Mr. Ovchinikov. Mr. Ovchinikov has not responded to any of my many attempts to contact him by telephone, text, or email since August 2025. At this time, I can only conclude that he has stolen my money, and I am pursuing legal action. I will also be reporting him to the State of Missouri Attorney General's office. There are multiple open lawsuits against Shield Siding and Mr. Ovchinikov on casenet, and I believe that I have been defrauded by a professional swindler. Do not trust this business or this owner.
Better Business Bureau official complaint, October 1, 2025:
"I signed an individual contract with Shield Siding on March 28, 2025 to have my windows and back door replaced. Per the business owner, Isaac Ovchinikov, this work was anticipated to occur in June-July 2025. My purchase price was $32,832, and I paid a 70% down payment via check for $22,982 at time of signing. This check was cashed on March 31, 2025. My home owner's association (HOA) also signed a contract around the same time to replace the siding on the units in our buildings. This work was also anticipated to be completed in June-July 2025. As of October 1, 2025 (today) no work has started on the siding project, or my individual windows project. I recently learned from other HOA members who have contacted the window supplier directly (Enerlux Windows, a different company from Shield Siding), that no window purchase orders have been placed by Shield Siding for my project, despite this company having cashed my 70% down payment six months ago. I have attempted to contact Isaac Ovchinikov over 10 times in the last month by email, text, and phone call, all without response. My last communication with him was via text on August 13, 2025, when he reported that my project delays were due to his company getting behind in production on a different project. There was no mention of un-attempted supply purchasing for my order at this time. I am seeking a cancellation of my contract and refund of my 70% down payment, as there have been no goods or services provided, and no meaningful communication in the six months since I signed my contract about if or when I can expect to have this work completed."