The easiest way to say this is, run like the wind, if any sales rep ever approaches you to use Brandon J Roofing.
I have been dealing with them since last October, trying to get them to repair shoddy work on gutter guards on what was my mother's home, after replacing the roof -- and that's another story in itself.
I've lost track of how many people I have communicated and dealt with at this company. The short version is after replacing the roof, they sent a crew to replace really nice looking gutter guards that we already had with ill-fitting, oversized guards that were installed improperly and supposedly corrected three times. The end result was an incomplete job and gutter guards that are too big for my gutters, and are now pushing up the shingles of my roof, causing debris to fall behind the guards into my gutters.
Again, since October, I have been trying to get this corrected and each time I have been "promised" the issues would be fixed. Every person I have spoken to at this company has said that they have poor communication and coordination within their departments, and they end their sentences by saying that they have work orders placed but they are getting clogged in their systems and they do not have the authority to give financial approval to correct my situation. Keep in mind that each person -- project managers, warranty department managers, office staff -- have told me that the work that was performed was not done correctly but they have to get approval from someone else to fix it. I've lost track at the number of broken promises and no-shows of both project managers and crews.The best excuse I was given was that they had other clients they had to deal with. I continually reminded them I was a client and before taking on new ones, they should complete the work promised for an existing one.
I have yet to be able to find the this mysterious person who has the authority to do anything to remedy this situation. At the same time, I have text messages saying so-and-so will be calling me and that a crew would be coming this week, then it would become next week, and then it would become we need further approval.
But back to the roof. Upon inspection boards that were to be replaced, were not and portions of the roof had to be removed and redone. I am in the process of selling this home and their ongoing delays and incomplete follow-through is costing me more money each month.
Crazily, this company was supposed to replace the roof and upgrade our gutters on our home. The inspection was done, insurance money has been paid to us, but our rep refused to return calls to get any work started. Just to emphasis, our roof repair was approved, we have the insurance money but NO ONE at this company has returned a call to follow up for the job on our home. Just crickets. For us, this is what is called, dodging a bullet.
My goal here is to get the gutter guard issues at my mother's home resolved and, it should go without saying, find another roofer to do the work on our home.
I would never, ever trust this company to do any work of any kind and regret whole heartedly not having read previous reviews. These are lessons learned. If I could give them zero stars, I would.
Moving forward, I will continue to call them to get them to fix what they did not do correctly. I also will be filling a complaint with the Better Business Bureau. It's interesting that they bill themselves on their business cards as a Fox 2 preferred customer. That can't possibly be a recent endorsement, given all the negative reviews. I guess that will be another call, as well. read more