I hired John Beal Roofing in April 2025 for a gazebo metal roof installation. The project was not…read morecompleted until January 2026, and the process involved repeated delays, missed appointments, and significant communication issues.
Throughout the project, there were multiple occasions when I was told crews would arrive and they did not, resulting in lost time, schedule disruptions, and frustration. There were also repeated delays due to various issues, including vehicle problems and product-related issues.
The project had several ordering and communication problems. The first product delivered was the wrong color, and the company acknowledged that error. The replacement product appeared different from what had been represented in emails from their representative. I had not received an actual color sample, and after the delays already experienced, I accepted the color to avoid further delays. However, additional delays continued due to issues with the skylight, including miscommunication regarding the order and a damaged product being received.
Communication throughout the project was one of my biggest concerns. I was often not kept updated on progress or changes. There were multiple occasions when crews arrived without advance notice, despite being specifically instructed that I needed to be notified by phone or text before anyone came to my property. Additionally, I was unable to communicate directly with the onsite crew and had to rely on third parties to relay questions, instructions, and information, which added another challenge to an already difficult process.
During one unannounced visit, the crew left my gate open while they were still on my property, and my dogs got loose. Thankfully, no one was injured, but I sustained a foot injury while trying to retrieve them. I notified the company and provided updates while seeking medical care, including a specialist visit. Despite being informed of the incident and my ongoing medical care, I never received acknowledgment of what happened, an apology, or any follow-up from the company. I am still dealing with residual issues from this injury.
While the roof has now been installed, the overall experience was far more stressful than it should have been. My recommendation to anyone considering using John Beal Roofing is to make sure all scheduling expectations, communication requirements, and project details are clearly documented upfront and followed throughout the process.